Ticketfly

Complaint: [redacted] I am rejecting this response because: That is a blatant lieI was told specifically when calling customer support that the tickets were not transferable!!!! I know someone that lives in Denver that would have been willing to buy the tickets! Sincerely, [redacted]

Generally, when multiple tickets are purchased by mistake- it is due to the purchaser shopping in multiple tabs simultaneously or stopping and restarting the purchase process mid purchaseThe number of orders in cart is visible and available for review once the user goes through the final stages of the purchase processPer Ticketfly Purchase Terms and Conditions, all sales are final-unless the show is canceled or postponedIn this particular case, Ticketfly did contact the event organizers to request an exception refund- but no approval was grantedUnfortunately, refund is denied

Unfortunately, Ticketfly cannot located an order for this customer with the credentials providedThe order number, and the email address used to make this purchases is needed to further investigate

Complaint: [redacted] I am rejecting this response because: I attempted to get information to confirm the acts promised on the ticket when I purchased, by Ticketfly, the venue and the band pagesThere was no notice anywhere and none answered their phonesI did everything I could to assure that the band I traveled far to see was playingWhen I complained at the venue (as did most of us in line), the [redacted] told me to contact Ticketfly and that Ticketfly would issue a refundThen Ticketfly not only refuses to take any responsibility, but their customer service is reprehensible (I got hung up on after politely requesting to speak to a manager after the agent offered that as an option)I'm out not only the ticket cost, but also money and time for travel and attempts to rectify the situationThere actions have been appalling Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the message that the website of riot fest festival in Chicago is not clear at all, nowhere CLARIFY that the beverages is ONLY for the three day pass, is confused with the intention to cheat people if you clic to the website all the content about tickets is gone Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because I am not the sender of the tickets therefore I cannot apply for a refund from the ***You can charge me and then apply for a refundI want a refundThanks.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: no refund is being issued because of a policy, last email response stated that a refund would be requested to [redacted] which there is no reference in this response from TicketflyOnce again I am amazed that someone being in ICU would not be considered for a refundAs I write this right now, [redacted] is still in the hospitalSincerely, [redacted] ***

This order has been refundedThe customer will receive a credit to the original form of payment in 7-business daysThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

As stated in our terms and conditions- Ticketfly acts as the ticketing agent of those who are promoting or otherwise providing the events for which you purchase tickets, such as venues, teams, artists’ representatives and fan clubs, promoters and leagues (“Event Providers”)Ticketfly facilitates your purchase of an Event Provider’s tickets via [redacted] Due to the special circumstances of this customer's request- Ticketfly has reached out directly to the event organizers to approve an exceptionAt this time, one has not been granted to refund the orderThis purchase was conducted on the external payment processor of the event organizers; thus, any refunds and or exchanges must be approved by the event organizers directly

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ We have taken the time to look into the situation and we believe a refund is warranted in this caseWe sincerely appreciate the customer's patience throughout this processA full refund was issued on 11/24, including the $service fee Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 7, 2015/10/17) */ We do not run this event, and so any issues while attending and event are not caused by Ticketfly, however we are always happy to investigate if a customer reaches out to usThis customer at no point contacted us to advise us of their experience or allow us to look into the matter, therefore we do not understand why we have been reported to the Revdex.com We have not received any reports of the event being oversold or overcrowdedThere are often lines to get into a large event once gates open, and since the customer chose to leave (rather than being denied entry for any reason) this is not something we can offer a refund for

Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ The customer purchased two $General Admission, day of show ticketsGeneral Admission does not mean " All Access" It means access to the General all purpose area of the venueIt does not mean that a person has access to any private or reserved area of the venue

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I already understood their "resolution"It was $and Ticketfly stiffed a regular customerEvery person I spoke to was nasty on the phone with no remorse or considerationEven if I have to go out of my way or pay more for tickets, I will do that to avoid using your service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at the present timeI want to clarify that I should not have any issue with my tickets on the date of the show? Sincerely, [redacted]

We had sent the tickets to the email address the customer input on the orderIt is the customer's responsibility to enter the correct information and review the purchase before placing an orderWe were not put in a position to assist as the customer did not contact us until days after the event had taken placeIn this case, a refund will not be offered

Complaint: [redacted] I am rejecting this response because: I wasn't able to attend the event. I disagree , I should get a Refund?? I have reached out to ticketfly way before the day of the event. Either I get or refund or I will have to take this further and My attorney. It's up to you guys! Thanks Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ We do not have enough customer information to give specifics on this situation, such as the customer's card/billing information or the show for which they were intending to purchase, however no orders under the customer's name/email address were placed on the dates given, therefore the charges they are referring to were authorization holds and their financial institution should have released the funds one to two business days after the attempted transactions If the customer's payment information was not accepted, in most cases this means the billing address entered during the purchase was not the address their financial institution has on file in their Address Verification SystemIn this instance, we are not able to push through a payment unless their billing address matches the address on file with their financial institution, so we advise customers to contact their bank to inquire about the correct addressAgain, this is only general information, as we do not have enough details in order to look into the specific situation

Initial Business Response / [redacted] (1000, 6, 2015/07/28) */ Since we ship by event date, we do not guarantee a specific date that tickets arrive, however most ticket are shipped well in advance and should arrive no later than days before an eventSince we know that USPS is not perfect, we offer alternate delivery methods at no extra charge for customers whose tickets do not arrive in time, so that they can still attend they show they purchased entry toSince Standard Mail tickets do not include tracking, we do not offer any kind of shipping confirmation with this delivery methodIn many cases, UPS delivery is available for an extra fee, and this delivery method includes tracking and shipping notifications, however the customer did not select this option Since the customer advised us that the tickets were not delivered by USPS, we changed the tickets to Print-at-Home to make sure she could still attendAt no time was the customer given the 'runaround'; rather, we simply asked the customer to allow time for the tickets to arrive, and subsequently offered an alternate delivery method since the mailed tickets had not arrived within days of the event

This particular order is currently valid, however if the customer's bank does flag this as a fraudulent transaction or the customer files a chargeback- tickets may become invalid at the time the communication comes through from the bankThe customer should contact their bank to ensure the charge has gone through for this purchase properlyThank you