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Reviews Ticketfly

Ticketfly Reviews (75)

Initial Business Response /* (1000, 4, 2015/06/23) */
We are not the merchant of record and so customers should first contact Blu Entertainment Group for a refund
Upon learning of the event being cancelled, we sent an email to all purchasers, advising that they should contact Blu Entertainment
Group to seek a refund, but that also they should file a chargeback with their bank should they be unsuccessful in obtaining a refund
We encourage the customer to contact their bank or financial institution and file a chargeback on the basis that 'Services were not rendered', i.ethe event was cancelled and the merchant of record has not processed a refund
Initial Consumer Rebuttal /* (3000, 6, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The ticket fine print clearly states: "Ticket not redeemable for cashIf event is canceled or rescheduled, no refund required if you're given the right, within months of date of event, to attend a rescheduled performance of same event or to exchange ticket for a ticket comparable in price and location, to similar event as designated by management, except as provided by law."
No where on the ticket does it say that another company is responsibleOf course they are trying to point fingers to who owes me $They can say whatever they want and it doesn't make it trueSurprised they didn't just say to collect from GodI bought these through ticketfly, they accepted my money, no other company name on the ticketWhen the concert was cancelled, they emailed me to say it was cancelledThey told me to go to my credit card and to Blu entertainmentI feel it is not their problem, it's Ticket fly's problemWhy would I try to scam the credit card? It clearly isn't the credit cards problemSo if you buy from ticket fly, bewareThey pass *** buck and want other people to refund money when concerts are cancelledfollowing is copied and pasted from the ticketNo where does it say that the credit card company is liable, or that blu entertainment is liableAnd of course I'm persuing Blu entertainment also, but I'm sure they will go out of business, open it up in another name and go merrily on their wayBasically, bought from ticketfly, sent money to ticketfly, they sent an email to me cancelling, sounds like they owe me a refund!!

Initial Business Response /* (1000, 5, 2015/06/11) */
Service fees for tickets purchased is an industry standardOur services are shown at the time of purchase as soon as a person chooses which delivery method they would like for thier purchaseIt is the customers choice to make the purchase or
notThis customer made thier initial purchase was dissatisfied with the cost and we went ahead and gave him a full refundThe customer than went ahead and made a second purchase, fully aware of the cost and of the option to purchase at the event on day of the showWe will not be issuing a second refund
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that service fees are an industry standardHowever, you refuse to address any of my pointsFirst, the service fees amounted to a 173% markup on the ticket priceNo ticket reseller should be allowed such a steep markupSecond, your fees effectively made purchasing advance parking more expensive than purchasing the day of, which is antithetical both to how it was advertised (amounting, therefore, to illegal advertising) and to common senseThird, you cannot say the overhead was high on this transaction, since I received neither eTicket nor paper ticket and only had my name placed on a list before the show, at little to no cost to your companyFourth, this appears to be a case of illegal vertical price fixing, since you charge $no matter the cost of the ticket and thereby guarantee yourselves a set revenue as a ticket middle-manIn light of these problems, in no way should these service fees be considered an "industry standard."
Final Business Response /* (4000, 9, 2015/06/23) */
Fees vary per event, so there is no price fixing, and the amount of fees being charged are disclosed before a customer completes their transactionTherefore there is no advertising- we advertise the face value of the ticket, and we then disclose the fees charged during the purchase processIf customers opt to purchase online, they pay the fees on top of the face valueOverhead is high since it includes such costs as equipment, offices, staffing, professional expertise, payment processing, online security, and many other costs in order to make the purchase process easy for the customer and facilitate their acquisition of ticketsWe offset this overhead by charging feesIn any case, since we disclose the full amount of the purchase, including fees, before customers complete the checkout process, customers are free to decide whether to complete the purchase and pay the fees, or not complete the purchase and instead attempt to purchase tickets upon arrivalWe encourage all customers to carefully review their cart and make sure they are happy to proceed before completing a purchase
Final Consumer Response /* (4200, 11, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, if your overhead for processing a credit card and literally writing a name on a list for the parking attendant is $8.75, you are just bad at running a businessThat is on you as a company and should not be on me as a consumer
Second, it's pretty clear you overcharged me severelyI just looked at the $tickets for Cut Copy DJs on your website and you charge a $"Service Fee" and then say "Delivery" is free because it is at "Will Call"My parking was at will call, too, and yet you charged me a second fee on topGiven that TicketMaster recently lost a class-action lawsuit regarding unfair service fees that were charged for unclear reasons, I would think you would be more careful of screwing people over

Since the date that the complaint was submitted; an exception refund was approved by the event organizers of this eventRefund has been issued to the original form of paymentA credit should appear in 7-business daysThank you!

Initial Business Response /* (1000, 5, 2015/10/05) */
Ticketfly provides a platform through which venues and event organizers can sell tickets and manage eventsWe do not run events and are not present at the majority of event sold through our site
While all sales are final, as posted during
the purchase process and which customers agree to, we are happy to try and assist in cases where the customer has an unusual circumstance, provided they contact us in a timely fashionSome event organizers have policies that may offer some flexibility, and this is entirely at their discretion
In this case, the customer did not reach out to us until more than a month after the event, however we still acted on her behalf by reaching out to the event organizersWe explained the situation and requested a refund on the customer's behalf, however this request was denied
Since we did do our best to reach out on this customer's behalf, and the refund was denied, we do not have authority to override that decisionTherefore we are unable to offer a refund
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information and response from TicketFly contains incorrect information and their side of the explanation has changed over time through various channelsI would use caution when using this business and be prepared to not be refunded if something should happen when using their serviceThe company is just another middle man business who provides a menial service and charges high tack on fees making it more expensive for the customer to enjoy a venue
Final Business Response /* (4000, 9, 2015/10/12) */
We are sorry to hear the customer is unhappy with our response, however the information we provided is accurate and we cannot offer a refund

Generally, when multiple tickets are purchased by mistake- it is due to the purchaser shopping in multiple tabs simultaneously or stopping and restarting the purchase process mid purchase. The number of orders in cart is visible and available for review once the user goes through the final stages...

of the purchase process. Per Ticketfly Purchase Terms and Conditions, all sales are final-unless the show is canceled or postponed. In this particular case, Ticketfly did contact the event organizers to request an exception refund- but no approval was granted. Unfortunately, refund is denied.

Initial Business Response /* (1000, 15, 2015/10/07) */
Apologies there appears to have been some sort of miscommunication. We refunded this order, the day of purchase 9/1/2015 at the customers request.
Initial Consumer Rebuttal /* (3000, 17, 2015/10/14) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
I received a refund for the ticket and fee, which considering this company's practices I will say that I would rather miss a show than pay you a fee of any amount.
However it stands that Ticketfly did not disclose what it was actually charging until the transaction was completed. This is bad business.
I would elaborate that Ticketfly espouses a predatory model in that their fees are unreasonably high and provide precisely zero value to those being charged.

Complaint: [redacted]I am rejecting this response because: no refund is being issued because of a policy, last email response stated that a refund would be requested to [redacted] which there is no reference in this response from Ticketfly. Once again I am amazed that someone being in ICU would not be considered for a refund. As I write this right now, [redacted] is still in the hospital. Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/10/05) */
While we do not agree that there was any scamming of any kind, nor rude remarks on social media, we do acknowledge that our turnaround times during the period in question had been extremely high, and so we were unable to respond as...

promptly as we would normally.
In addition to there being an incredibly high influx of emails regarding various events, there is often a delay when shows such as this are cancelled, simply because of the large number of purchasers that we are assisting. Since we respond to emails in the order they were received, we responded to this customer's email once we reached it in the queue.
Again, at no time was there any scamming, nor was their any intention to avoid refunding the customer (we in fact emailed customers to offer refunds), it simply was a case of long turnaround times on our email responses. This went hand-in-hand with long hold times on our phone lines.
The order was refunded on September 14th, so the customer should have received her refund by now, and we apologize for the delay in handling this customer's email.

Ticketfly has a no refund policy that customers must agree to at time of purchase. In circumstances where the customer cannot attend a given event; the customer does have the option to transfer their tickets to a third party. Due to customer hardship, Ticketfly has reached out to the event...

organizers to potentially approve a refund exception- but have been unsuccessful. Refund is denied at this point.

Unfortunately, Ticketfly cannot located an order for this customer with the credentials provided. The order number, and the email address used to make this purchases is needed to further investigate.

Initial Business Response /* (1000, 15, 2015/10/07) */
We have issued a complete refund on 10/7/15. These funds should become available within the next 5-7 business days.

The delivery charge the customer is assessed is used to print and send tickets via standard mail, through [redacted]. Once the tickets have been sent- Ticketfly can no longer track or guarantee delivery, as [redacted] renders delivery services. For this particular event, the customer was able to elect to print...

their tickets at home- with no additional mailing fees. Unfortunately, refund is denied.

Complaint: [redacted]I am rejecting this response because I am not the sender of the tickets therefore I cannot apply for a refund from the [redacted]. You can charge me and then apply for a refund. I want a refund. Thanks.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
That is a blatant lie. I was told specifically when calling customer support that the tickets were not transferable!!!! I know someone that lives in Denver that would have been willing to buy the tickets! Sincerely,[redacted]

This order has been refunded. The customer will receive a credit to the original form of payment in 7-10 business days. Thank you! have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at the present time. I want to clarify that I should not have any issue with my tickets on the date of the show? Sincerely, [redacted]

As stated prior: after putting in my order the site forced me to create an account which made me re-input all data a second time. It never showed how many tickets were being ordered and not did it tell me the amount I owed before I hit the confirm button, which I thought was odd. No other Windows were ever opened. Complaint: [redacted]I am rejecting this response because:
Sincerely,[redacted] have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

This particular order is currently valid, however if the customer's bank does flag this as a fraudulent transaction or the customer files a chargeback- tickets may become invalid at the time the communication comes through from the bank. The customer should contact their bank to ensure the charge...

has gone through for this purchase properly. Thank you.

Ticketfly cannot grant a refund unless the show has been canceled or postponed. Ticketfly acts as a ticketing agent for the event organizers- all exception refunds must be approved by the event organizers, and unfortunately refund has been denied.

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