Ticketfly

As stated in our terms and conditions- Ticketfly acts as the ticketing agent of those who are promoting or otherwise providing the events for which you purchase tickets, such as venues, teams, artists’ representatives and fan clubs, promoters and leagues (“Event Providers”). Ticketfly facilitates...

your purchase of an Event Provider’s tickets via [redacted]. Due to the special circumstances of this customer's request- Ticketfly has reached out directly to the event organizers to approve an exception. At this time, one has not been granted to refund the order. This purchase was conducted on the external payment processor of the event organizers; thus, any refunds and or exchanges must be approved by the event organizers directly.

Initial Business Response /* (1000, 5, 2015/12/08) */
We do not have enough customer information to give specifics on this situation, such as the customer's card/billing information or the show for which they were intending to purchase, however no orders under the customer's name/email address were...

placed on the dates given, therefore the charges they are referring to were authorization holds and their financial institution should have released the funds one to two business days after the attempted transactions.
If the customer's payment information was not accepted, in most cases this means the billing address entered during the purchase was not the address their financial institution has on file in their Address Verification System. In this instance, we are not able to push through a payment unless their billing address matches the address on file with their financial institution, so we advise customers to contact their bank to inquire about the correct address. Again, this is only general information, as we do not have enough details in order to look into the specific situation.

Per ticketfly Purchase Terms and Conditions, that the purchaser agrees to at time of purchase; all sales are final unless an event is canceled or postponed. Additionally, the customer did not reach out to Ticketfly to give us the opportunity to secure an exception refund from the event organizers prior to the event- nor exhaust ticket transfer options. Unfortunately, refund is denied.

Initial Business Response /* (1000, 5, 2015/06/10) */
The customer purchased two $30 General Admission, day of show tickets. General Admission does not mean " All Access. " It means access to the General all purpose area of the venue. It does not mean that a person has access to any private or...

reserved area of the venue.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I already understood their "resolution". It was $5 and Ticketfly stiffed a regular customer. Every person I spoke to was nasty on the phone with no remorse or consideration. Even if I have to go out of my way or pay more for tickets, I will do that to avoid using your service.

Initial Business Response /* (1000, 6, 2015/07/28) */
Since we ship by event date, we do not guarantee a specific date that tickets arrive, however most ticket are shipped well in advance and should arrive no later than 7 days before an event. Since we know that USPS is not perfect, we offer...

alternate delivery methods at no extra charge for customers whose tickets do not arrive in time, so that they can still attend they show they purchased entry to. Since Standard Mail tickets do not include tracking, we do not offer any kind of shipping confirmation with this delivery method. In many cases, UPS delivery is available for an extra fee, and this delivery method includes tracking and shipping notifications, however the customer did not select this option.
Since the customer advised us that the tickets were not delivered by USPS, we changed the tickets to Print-at-Home to make sure she could still attend. At no time was the customer given the 'runaround'; rather, we simply asked the customer to allow time for the tickets to arrive, and subsequently offered an alternate delivery method since the mailed tickets had not arrived within 7 days of the event.

Ticketfly acts as a ticketing platform- and is often not made aware of the changes to lineup and or opening acts. As outlined in our Terms and Conditions at time of purchase- opening acts are subject to change or cancellation without notice. No refunds are granted when changes are made to opening acts. Unfortunately, refund is denied.

Complaint: [redacted]I am rejecting this response because:
I wasn't able to attend the event. I disagree , I should get a Refund?? 
I have reached out to ticketfly way before the day of the event. Either I get or refund or I will have to take this further and My attorney. It's up to you guys! 
 
Thanks
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I bought a ticket based on the lineup. I went to confirm said lineup before I schlepped across town. The venue, nor Ticketfly, answered their phones when I called to confirm the lineup the day of the show. No social media from the bands, the venue, or Ticketfly were updated to announce any changes. I arrived to the venue and the band I came to see was not performing. I was told by the venue themselves to call Ticketfly and I would be given a refund. Then I call Ticketfly, spend an hour waiting for a human, then get hung up on, and now get a ridiculous copy paste. 
I wasted three hours of my life and 30 bucks on [redacted]s in addition to the cost of the ticket. In addition to this, the customer service is absolutely horrendous.
I tried everything possible to confirm lineup. Since Ticketfly couldn't confirm or deny lineup, and they nor the venue would pick up their phones so this could be avoided, they owe me a refund for at least the cost of the ticket. It's the least they could do for putting me through this garbage. Not least of which because the venue told me I could get a refund. 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/24) */
We have taken the time to look into the situation and we believe a refund is warranted in this case. We sincerely appreciate the customer's patience throughout this process. A full refund was issued on 11/24, including the $5.24 service fee....


Initial Consumer Rebuttal /* (2000, 7, 2015/11/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because:
the message that the website  of riot fest festival in Chicago is not clear at all, nowhere CLARIFY that the beverages is ONLY for the three day pass, is confused with the intention to cheat people.
if you clic to the website all the content about tickets is gone.
Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/10/17) */
We do not run this event, and so any issues while attending and event are not caused by Ticketfly, however we are always happy to investigate if a customer reaches out to us. This customer at no point contacted us to advise us of their...

experience or allow us to look into the matter, therefore we do not understand why we have been reported to the Revdex.com.
We have not received any reports of the event being oversold or overcrowded. There are often lines to get into a large event once gates open, and since the customer chose to leave (rather than being denied entry for any reason) this is not something we can offer a refund for.

As stated, the verbiage listed on the purchase page for the SUNDAY VIP passes is as follows : “Festival Admission 09/18, VIP Main Gate Entrance, Entrance into VIP Lounge, Festival re-entry privileges, Private Bar, Private Bathrooms, Private Lockers for purchase, Fortune Tellers, Private Circus Performances, Multiple Massage Stations” . No mention of complimentary beverages were advertised for this type of ticket. Refund is denied.

We had sent the tickets to the email address the customer input on the order. It is the customer's responsibility to enter the correct information and review the purchase before placing an order. We were not put in a position to assist as the customer did not contact us until 3 days after the event...

had taken place. In this case, a refund will not be offered.

Complaint: [redacted]I am rejecting this response because:
I attempted to get information to confirm the acts promised on the ticket when I purchased, by Ticketfly, the venue and the band pages. There was no notice anywhere and none answered their phones. I did everything I could to assure that the band I traveled far to see was playing. When I complained at the venue (as did most of us in line), the [redacted] told me to contact Ticketfly and that Ticketfly would issue a refund. Then Ticketfly not only refuses to take any responsibility, but their customer service is reprehensible (I got hung up on after politely requesting to speak to a manager after the agent offered that as an option). I'm out not only the ticket cost, but also money and time for travel and attempts to rectify the situation. There actions have been appalling. 
Sincerely,[redacted]