Tiger Mechanical

I am more than willing to refund the customer a portion of the money I was needing to pull the parts in order to return them as failed parts in order to get a credit also The first trip out we collected $as the customer wasn't sure what he wanted to do He called back on 5/30/and decided to go with the repair which we had quoted him $of which we applied the $towards, therefore bringing his balance down to $ That was working fine until he called us on 8/24/that it wasn't cooling properly again and that the ice maker was no longer working This unit has two separately control systems one being the refrigerator compartment and the second being the freezerThe tech diagnosed the problem being the sensors which Samsung tech support supplied the part numbers for those sensors and he was quoted $276.28, which was discounted as a courtesy and the customer went for the repair We then got a call back on 8/31/and this time I sent out our senior tech to the customer and he found that the evaporator fan motor wasn't runningWhile there the tech found another issue with the unit in the refrigerator section where there was water in the floor and a frozen evaporator and the temps in the fresh food section were borderline warm This is a very common problem with Samsung We offered to return his money on the last repair of the $or we would apply it towards the additional work if he decided to go with the repairAs a further note, from the time we put the inverter board in back in May 30th and until august 24th there had been no complaintsWe are more than willing to refund the $and $of the original repair

The customer states that we are not being truthful which is not the case. We charge for my technician's time there which I explained that the $89.95 is for diagnostic only.if there is a repair whether we supply the part or the customer does there is additional monies for that time. He states that he only replaced the ignitor but he also tested for gas leaks because of that being one of the issues he mentioned when he called originally. I am being more than fair, especially considering that he is calling me a liar and also accused my company of taking advantage of his wife and discriminating against her. The best that I am able to do is refund him $50.00 which is more than half of what he is wanting back. Regards, [redacted]

The customer called me on 9/11 and explained that he had moved into this house temporarily because of a fire or something to that affect. He then went on to explain that the oven wasn't igniting and the he smelt gas so he called out the gas company to look at it and mentioned that the... gas line was short so they shut the gas off. I advised him that I would need the gas on to properly diagnose the problem. I then went on to advise him that we have a minimum charge to go out and diagnose the problem, the technician would give him an estimate which included any parts needed and the labor. He then mentioned that he did go out and bought an igniter which may be the problem. I advised him that if we do not supply the part that we cannot warranty it and that he would just be charged the labor. I explained at that time that we would call when the technician was on the way, this allowing the customer not to be stuck at home waiting. I did call the customer to let him know that the technician was running behind due to a previous customer having a refrigeration problem. The customer stated in his complaint that I said the technician was there an 1.5 hrs which I did not say. I told him that the technician was there a little over an hour, actually from 5:04pm-6:19pm, as we have not only time stamps on their computers when they log in and out of a job but also they have gps software on their work vehicles so I also see the times that he is there. His technician not only installed the igniter but checked all connections and valves for leaks before leaving to double check to make sure that there was no gas leaks before leaving. I never told him he would be charged only $89.95 for the this job! And I think he is the one being disrespectful as far as him assuming that my repair guy, whom I have never had complaints on, would think that his wife is stupid or that he was taking advantage of her. I hung up on him after I offered to refund him $25.00 and he then started threatening me to file a complaint with the BBB and leave a bad review on yelp. I told him to go ahead and do what he needed to do and that I would respond appropriately. I am not going to wait on the phone while he calls me a liar and then threatens a bad review when I know that nothing was done wrong.I explain every time that a customer calls, including a past customers, about our charges and our warranty. I never deviate and I have had my techs install customer supplied parts and they know our policy. I still offer him the same refund of $25.00. [redacted]

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until 11/8/for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

First of all he was not informed correctly and secondly I am finished with this customer He was refunded his money in full and there is nothing that can be done to make him happy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10841116, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]The business is not being truthfulI will want a refund of $
Regards,
*** ***

After a month of not being able to use our refrigerator I called *** (the manufacture of the refrigerator and new compressor) Spoke to Tim in the order department (616) 754- Asked Tim if they had an order from Tiger Mechanical for a compressor Tim stated they have not had an order from Tiger Mechanical since July No order for a compressor So a month had gone by without ordering the compressor

The customer states that we are not being truthful which is not the case.  We charge for my technician's time there which I explained that the $89.95 is for diagnostic only.if there is a repair whether we supply the part or the customer does there is additional monies for that time.  He states that he only replaced the ignitor but he also tested for gas leaks because of that being one of the issues he mentioned when he called originally. I am being more than fair, especially considering that he is calling me a liar and also accused my company of taking advantage of his wife and discriminating against her.  The best that I am able to do is refund him $50.00 which is more than half of what he is wanting back. Regards,[redacted]

We were called out to the customers home for a no refrigeration.  My technician diagnosed the problem and gave him a price of $2600 which the customer decided to go with.  The technician did advise him that it would take a minimum of 2 weeks just for the part to be built.  This is a...

custom order and they are only made as the item is ordered and if they are behind in production then it may take longer.  He did speak to Ana and she explained that the normal shipping time is 7-10 business days and I agree with the customer that she should have verified that.   I tried to respond back when he asked a question and when I would go to speak he would start all over with the same information he had just given me an it was very hard for me to get a word in edge wise.  Because of this I asked him whether he wanted me to cancel or to call him back in the morning like I was trying to tell him and then he went into a rant calling everyone liars and into his little tirade again.  I told him I would get back to him the next morning by phone or email and when he started to go on all over again I advised him to have a good evening and would reach out to him in the morning once I had an answer for him and disconnected the phone.The next morning I was on the phone to the manufacturer while I was on my way into the office and got put on hold and then pushed into the voicemail.  I left a message and once in the office I emailed him letting him know the status.  He called later that day stating he was cancelling and his credit card company would be in contact with us at which time I went into our credit card dashboard and refunded the full amount back to him.  There was no need for a dispute as I had already told him I understood and if he wanted I would refund it.  At this time he has been fully reimbursed and closed out in our service desk.  Everything is square and there was nothing else to be done.  I apologized for the inconvenience and

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until 11/8/17 for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I am more than willing to refund the customer a portion of the money.  I was needing to pull the parts in order to return them as failed parts in order to get a credit also.  The first trip out we collected $99.95 as the customer wasn't sure what he wanted to do.  He called back on...

5/30/17 and decided to go with the repair which we had quoted him $422.66 of which we applied the $99.95 towards, therefore bringing his balance down to $322.71.  That was working fine until he called us on 8/24/17 that it wasn't cooling properly again and that the ice maker was no longer working.  This unit has two separately control systems one being the refrigerator compartment and the second being the freezer. The tech diagnosed the problem being the sensors which Samsung tech support supplied the part numbers for those sensors and he was quoted $276.28, which was discounted as a courtesy and the customer went for the repair.  We then got a call back on 8/31/17 and this time I sent out our senior tech to the customer and he found that the evaporator fan motor wasn't running. While there the tech found another issue with the unit in the refrigerator section where there was water in the floor and a frozen evaporator and the temps in the fresh food section were borderline warm.  This is a very common problem with Samsung.  We offered to return his money on the last repair of the $276.28 or we would apply it towards the additional work if he decided to go with the repair. As a further note, from the time we put the inverter board in back in May 30th and until august 24th there had been no complaints. We are more than willing to refund the $276.28 and $172.51 of the original repair.

First of all he was not informed correctly and secondly I am finished with this customer.  He was refunded his money in full and there is nothing that can be done to make him happy.

The customer called me on 9/11 and explained that he had moved into this house temporarily because of a fire or something to that affect.  He then went on to explain that the oven wasn't igniting and the he smelt gas so he called  out the gas company to look at it and mentioned that the...

gas line was short so they shut the gas off.  I advised him that I would need the gas on to properly diagnose the problem.  I then went on to advise him that we have a minimum charge to go out and diagnose the problem, the technician would give him an estimate which included any parts needed and the labor.  He then mentioned that he did go out and bought an igniter which may be the problem.  I advised him that if we do not supply the part that we cannot warranty it and that he would just be charged the labor.  I explained at that time that we would call when the technician was on the way, this allowing the customer not to be stuck at home waiting.  I did call the customer to let him know that the technician was running behind due to a previous customer having a refrigeration problem.  The customer stated in his complaint that I said the technician was there an 1.5 hrs which I did not say.  I told him that the technician was there a little over an hour, actually from 5:04pm-6:19pm, as we have not only time stamps on their computers when they log in and out of a job but also they have gps software on their work vehicles so I also see the times that he is there.  His technician not only installed the igniter but checked all connections and valves for leaks before leaving to double check to make sure that there was no gas leaks before leaving. I never told him he would be charged only $89.95 for the this job!  And I think he is the one being disrespectful as far as him assuming that my repair guy, whom I have never had complaints on, would think that his wife is stupid or that he was taking advantage of her.  I hung up on him after I offered to refund him $25.00 and he then started threatening me to file a complaint with the Revdex.com and leave a bad review on yelp.  I told him to go ahead and do what he needed to do and that I would respond appropriately.  I am not going to wait on the phone while he calls me a liar and then threatens a bad review when I know that nothing was done wrong.I explain every time that a customer calls, including a past customers, about our charges and our warranty.  I never deviate and I have had my techs install customer supplied parts and they know our policy.  I still offer him the same refund of $25.00.[redacted]

The customer called me on 9/11 and explained that he had moved into this house temporarily because of a fire or something to that affect.  He then went on to explain that the oven wasn't igniting and the he smelt gas so he called  out the gas company to look at it and mentioned that the...

gas line was short so they shut the gas off.  I advised him that I would need the gas on to properly diagnose the problem.  I then went on to advise him that we have a minimum charge to go out and diagnose the problem, the technician would give him an estimate which included any parts needed and the labor.  He then mentioned that he did go out and bought an igniter which may be the problem.  I advised him that if we do not supply the part that we cannot warranty it and that he would just be charged the labor.  I explained at that time that we would call when the technician was on the way, this allowing the customer not to be stuck at home waiting.  I did call the customer to let him know that the technician was running behind due to a previous customer having a refrigeration problem.  The customer stated in his complaint that I said the technician was there an 1.5 hrs which I did not say.  I told him that the technician was there a little over an hour, actually from 5:04pm-6:19pm, as we have not only time stamps on their computers when they log in and out of a job but also they have gps software on their work vehicles so I also see the times that he is there.  His technician not only installed the igniter but checked all connections and valves for leaks before leaving to double check to make sure that there was no gas leaks before leaving. I never told him he would be charged only $89.95 for the this job!  And I think he is the one being disrespectful as far as him assuming that my repair guy, whom I have never had complaints on, would think that his wife is stupid or that he was taking advantage of her.  I hung up on him after I offered to refund him $25.00 and he then started threatening me to file a complaint with the Revdex.com and leave a bad review on yelp.  I told him to go ahead and do what he needed to do and that I would respond appropriately.  I am not going to wait on the phone while he calls me a liar and then threatens a bad review when I know that nothing was done wrong.I explain every time that a customer calls, including a past customers, about our charges and our warranty.  I never deviate and I have had my techs install customer supplied parts and they know our policy.  I still offer him the same refund of $25.00.[redacted]

I have reviewed the response made by the business in reference to complaint ID 10841116, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The business is not being truthful. I will want a refund of $85.00

Regards,

my washer is broken, Ron came out and I was very impressed with his honesty about the washer and what he recommended for me, unfortunately my washer is not worth fixing, but he gave me some insight for my new one and what to look for and do to help extend the life of my washer. I am very happy with my service and recommend this company to others.

Thank you [redacted]

The customer called me on 9/11 and explained that he had moved into this house temporarily because of a fire or something to that affect.  He then went on to explain that the oven wasn't igniting and the he smelt gas so he called  out the gas company to look at it and mentioned that the...

gas line was short so they shut the gas off.  I advised him that I would need the gas on to properly diagnose the problem.  I then went on to advise him that we have a minimum charge to go out and diagnose the problem, the technician would give him an estimate which included any parts needed and the labor.  He then mentioned that he did go out and bought an igniter which may be the problem.  I advised him that if we do not supply the part that we cannot warranty it and that he would just be charged the labor.  I explained at that time that we would call when the technician was on the way, this allowing the customer not to be stuck at home waiting.  I did call the customer to let him know that the technician was running behind due to a previous customer having a refrigeration problem.  The customer stated in his complaint that I said the technician was there an 1.5 hrs which I did not say.  I told him that the technician was there a little over an hour, actually from 5:04pm-6:19pm, as we have not only time stamps on their computers when they log in and out of a job but also they have gps software on their work vehicles so I also see the times that he is there.  His technician not only installed the igniter but checked all connections and valves for leaks before leaving to double check to make sure that there was no gas leaks before leaving. I never told him he would be charged only $89.95 for the this job!  And I think he is the one being disrespectful as far as him assuming that my repair guy, whom I have never had complaints on, would think that his wife is stupid or that he was taking advantage of her.  I hung up on him after I offered to refund him $25.00 and he then started threatening me to file a complaint with the Revdex.com and leave a bad review on yelp.  I told him to go ahead and do what he needed to do and that I would respond appropriately.  I am not going to wait on the phone while he calls me a liar and then threatens a bad review when I know that nothing was done wrong.I explain every time that a customer calls, including a past customers, about our charges and our warranty.  I never deviate and I have had my techs install customer supplied parts and they know our policy.  I still offer him the same refund of $25.00.[redacted]

The customer states that we are not being truthful which is not the case.  We charge for my technician's time there which I explained that the $89.95 is for diagnostic only.if there is a repair whether we supply the part or the customer does there is additional monies for that time.  He states that he only replaced the ignitor but he also tested for gas leaks because of that being one of the issues he mentioned when he called originally.
I am being more than fair, especially considering that he is calling me a liar and also accused my company of taking advantage of his wife and discriminating against her.  The best that I am able to do is refund him $50.00 which is more than half of what he is wanting back.
Regards,

I had an issues with my built-in Kitchen Aid refrigerator. It was making a soft high pitched whistle sound. [redacted] came in and immediately said he knew what the problem was. I also had a little Kitchen Aid refrigerator from my casita that had stopped cooling. I had been told by another company that it was the compressor and they wanted a crazy amount of money to fix it. [redacted] and the other serviceman looked at it while they were here and said, "your compressor is just fine, it is the motor" which was much less expensive to fix. The little refrigerator has been fixed and we are awaiting the delivery of the repaired board for the built-in before that can be fixed. I am very pleased with Tiger Mechanical thus far. They may be a little more expensive, but their knowledge and experience will likely save you money in the long-run. I would have hated to replace the compressor on the little refrigerator, only to find out after the fact that it was the fan.

Excellent service. [redacted] did an excellent job following up on the appointments and keeping me apprised of [redacted]'s arrival. Once [redacted] arrived the work was done at a reasonable price and done right the first time.