We apologize for the inconvenience. Credit was applied to the account for the missed collection on December 30th. The collection on January 2nd was cancelled due to our holiday schedule which was made available to all of our customer on our website as well as our recorded line. ...
Services resumed as scheduled January 6th. We are very sorry that the holiday schedule caused the customer in undue stress.
We have review the account, as stated previously the account was on credit hold due to non-payment by the customer. We will issue credit for the non-service on Wednesday, May 27th since payment was made the night before. Our policy does state that it takes 48 hours for an account to be released from credit hold, however we will issued a onetime courtesy credit for this instance. We will not be able to credit for the week of May 20th due the account being on hold. The credit will be reflected on the customers next invoice.
Tiger did notify our customer on their invoice that a pending increase was possible. Tiger had not increased rates in over two years. During this time, costs in all areas including diesel fuel, which is what our trucks use have continued to rise. While fuel cost have dropped diesel...
has not had a significant decreased. Our operational costs such as contract labor, landfill rates, insurance rates and equipment repair rates have all risen. Unfortunately, these costs must be passed onto the customer. Since we bill our customers quarterly the increase did come to around $10 for a 3 month period. We really appreciate your business and do not want to lose you as a customer. Hopefully you can understand why a rate adjustment is necessary at this time.
We would like to apologize for any misunderstanding. The sales person did discuss and review the contract with the customer. The customer did sign the contract with an effective date ofAugust 15th. If the start date was to be September 1st, this would have needed to be...
addressedwith the sales agent at the time the contract was signed. The customer was charged for services, per the contract beginning August 15th. We do bill a month in advance. The customer’s initial invoice was for service from August 15th through the end of October.Payment was due by October 1st. This allowed the customer use of the dumpster from August 15th through October 1st, without payment being made. Payment has not yet been made on this account.
We will refund the $53.77 for unused service as goodwill for a long standing customer. The "No Refund Policy" is part of the residential policies online and was mailed out to all customers in 2015. We do also, send them out to all new customers as part of their welcome package.
Tiger did have a recent rate adjustment to offset increased operational costs. We typically review rates on an annual basis to compare our true operating costs versus the rates being charged. While fuel rates have gone down recently we experienced increase in other areas. Increased...
expenses at the landfill, increased insurance costs and increased maintenance costs are a few examples. As mentioned, there was an increase done last year as well. There were several years where Tiger did not increase rates for our customers as the customer mentioned in their complaint. However, as our cost continue to rise we can no longer absorb the ever increasing cost to do business. Some of these cost must be passed on to the consumer in the form of rate increases. The rate is correct, your new quarterly rate will now be 73.19. While we can understand your dissatisfaction with the increase, it was necessary. We are a local business that charges a fair rate for the services we provide. We hope that you understand the need for the increase and continue your service with Tiger Sanitation.
have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]After speaking with Mr. Joey, I understand that the City of [redacted] only paid for services rendered. The fault should really be with The City of [redacted], if which I will address in a letter with this compaint and response.Thank you for your concerns.[redacted] S. [redacted]
I spoke with Mr. [redacted] today and we have resoled the concern. The carts will be removed from the site today. I thank Mr. [redacted] for his business and wish him well at his new location.
Sorry for the delay in responding to this complaint. I did review the account and all the information available. This account was on credit hold for a balance remaining on the account since August 16, 2015. Our staff continued to service through September. On September 23rd,...
the customer did not get trash collection service due to the credit hold. The customer was upset that their trash had not been serviced and wanted us to pick it up that day. They were advised that the account had been on hold since August and that payment in full was due on August. Customer decided to cancel service at that time. We do not typically issued refunds once the quarter has begun. We did service the trash the entire month of August and most of September. We will be issuing a refund in the amount of $70.94 to resolve the matter. Paper refund can take up to 45 days for processing. Please let us know, if you need any further information. Customer information: [redacted] San Antonio, TX 78254 Thank you, [redacted]
Were are very sorry to hear that you are that disappointed with our service. Unfortunately, the fees charged to you were simply the past due balance and the new quarterly rate for services. This is expected of all customer wishing to receive service.
As with many prepaid services, we do typically have a no refund policy. We always try to advise or customers of this and give options of monthly billing if we know there may be a move pending. I apologize if this was not communicated to the Shrager's. We have...
processed a refund of all unused services via check and mailed out using USPS to the new address for them. It took a bit more time than usual to obtain the new address. I also apologize for that delay. We value all of our customer's and wish them well in their new home.
We are very sorry to hear that the customer's trash was not serviced. We have credited the customer's account for the missed trash service day. Unfortunately, we will not be able to apply credit for 3 months of service due to one missed service day. When customers experience a...
missed service, we will send a truck back to service the trash for the customer. In the event, the trash does not get serviced we will credit for each miss. We do require that the customer notifies us within a reasonable amount of time of the miss in order for the customer to receive credit for the miss. Credit for the missed pickup in this case has already been applied to the account.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Of course the sales person is going to say the contract was discussed; but what he says and what actually happened are way different. We did not read the contract, but I believed the sales rep as to the September 1 start date and the $64.00 fee. The bottom line is ... I told the sales person and the customer service rep and everyone else that I spoke to - - - the contract was to start on September 1st, the previous customer was responsible for the month of August. But since I took over it was easier to charge me because I want the dumpster than to go after the person who abandoned the account.However, I have no recourse so I have to pay and do what ever they say..... What do I do with my trash????
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because: while I have received my refund, Tiger Sanitation's Trash Can and Tiger Sanitation's Recycling Can are still on my premises. As per my original complaint, I want to know the exact date your cans will be removed from my premises. I really dislike that Tiger Sanitation is using my premises as a storage facility. I have half a mind to bill Tiger Sanitation for storage. As of right now the storage rate in San Antonio for 5' x 5' storage unit, which is the smallest unit, is $42 a month. Since I have been storing your property for over a month and you refuse to pick it up I figure you owe me about $84 plus tax of course. So please I will ask again, tell me when you will pick up your property and for once follow through with what you say you are going to do. I can't believe I'm still wasting time and energy on something that could have easily been avoided and taken care of with good, proper customer service.Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: the percentage rate increase is not warranted, especially the fuel surcharge. The number of new homes in this area is growing, thus the customer base is expanding. This rate increase is purely profit driven and does not reflect actual costs.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still did not receive the service that I paid for and it was not my fault. It is not my fault that they didn't realize that they hadn't received the payment and it is not my fault that they delivered the trash can to another address. This is wrong that you think you can just say oh sorry and that is it. Do you know hard it is for someone living on $700 a month to pay for bills and rent. Of course not because your business is about taking advantage of your customers. And your company is still small enough where you don't care about doing the right thing. One day I'm sure you will after you get more complaints for messing up and then blaming the customer.
Regards,
[redacted]
We apologize for the inconvenience. Credit was applied to the account for the missed collection on December 30th. The collection on January 2nd was cancelled due to our holiday schedule which was made available to all of our customer on our website as well as our recorded line. ...
Services resumed as scheduled January 6th. We are very sorry that the holiday schedule caused the customer in undue stress.
We have review the account, as stated previously the account was on credit hold due to non-payment by the customer. We will issue credit for the non-service on Wednesday, May 27th since payment was made the night before. Our policy does state that it takes 48 hours for an account to be released from credit hold, however we will issued a onetime courtesy credit for this instance. We will not be able to credit for the week of May 20th due the account being on hold. The credit will be reflected on the customers next invoice.
Tiger did notify our customer on their invoice that a pending increase was possible. Tiger had not increased rates in over two years. During this time, costs in all areas including diesel fuel, which is what our trucks use have continued to rise. While fuel cost have dropped diesel...
has not had a significant decreased. Our operational costs such as contract labor, landfill rates, insurance rates and equipment repair rates have all risen. Unfortunately, these costs must be passed onto the customer. Since we bill our customers quarterly the increase did come to around $10 for a 3 month period. We really appreciate your business and do not want to lose you as a customer. Hopefully you can understand why a rate adjustment is necessary at this time.
We would like to apologize for any misunderstanding. The sales person did discuss and review the contract with the customer. The customer did sign the contract with an effective date ofAugust 15th. If the start date was to be September 1st, this would have needed to be...
addressedwith the sales agent at the time the contract was signed. The customer was charged for services, per the contract beginning August 15th. We do bill a month in advance. The customer’s initial invoice was for service from August 15th through the end of October.Payment was due by October 1st. This allowed the customer use of the dumpster from August 15th through October 1st, without payment being made. Payment has not yet been made on this account.
We will refund the $53.77 for unused service as goodwill for a long standing customer. The "No Refund Policy" is part of the residential policies online and was mailed out to all customers in 2015. We do also, send them out to all new customers as part of their welcome package.
Tiger did have a recent rate adjustment to offset increased operational costs. We typically review rates on an annual basis to compare our true operating costs versus the rates being charged. While fuel rates have gone down recently we experienced increase in other areas. Increased...
expenses at the landfill, increased insurance costs and increased maintenance costs are a few examples. As mentioned, there was an increase done last year as well. There were several years where Tiger did not increase rates for our customers as the customer mentioned in their complaint. However, as our cost continue to rise we can no longer absorb the ever increasing cost to do business. Some of these cost must be passed on to the consumer in the form of rate increases. The rate is correct, your new quarterly rate will now be 73.19. While we can understand your dissatisfaction with the increase, it was necessary. We are a local business that charges a fair rate for the services we provide. We hope that you understand the need for the increase and continue your service with Tiger Sanitation.
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]After speaking with Mr. Joey, I understand that the City of [redacted] only paid for services rendered. The fault should really be with The City of [redacted], if which I will address in a letter with this compaint and response.Thank you for your concerns.[redacted] S. [redacted]
I spoke with Mr. [redacted] today and we have resoled the concern. The carts will be removed from the site today. I thank Mr. [redacted] for his business and wish him well at his new location.
Sorry for the delay in responding to this complaint. I did review the account and all the information available. This account was on credit hold for a balance remaining on the account since August 16, 2015. Our staff continued to service through September. On September 23rd,...
the customer did not get trash collection service due to the credit hold. The customer was upset that their trash had not been serviced and wanted us to pick it up that day. They were advised that the account had been on hold since August and that payment in full was due on August. Customer decided to cancel service at that time. We do not typically issued refunds once the quarter has begun. We did service the trash the entire month of August and most of September. We will be issuing a refund in the amount of $70.94 to resolve the matter. Paper refund can take up to 45 days for processing. Please let us know, if you need any further information. Customer information: [redacted] San Antonio, TX 78254 Thank you, [redacted]
Were are very sorry to hear that you are that disappointed with our service. Unfortunately, the fees charged to you were simply the past due balance and the new quarterly rate for services. This is expected of all customer wishing to receive service.
As with many prepaid services, we do typically have a no refund policy. We always try to advise or customers of this and give options of monthly billing if we know there may be a move pending. I apologize if this was not communicated to the Shrager's. We have...
processed a refund of all unused services via check and mailed out using USPS to the new address for them. It took a bit more time than usual to obtain the new address. I also apologize for that delay. We value all of our customer's and wish them well in their new home.
Tiger has issued a refund to the customer. We have contacted the customer in regards to the their concerns.
The customer decided to close their account with Tiger Sanitation. We issued a full refund for the payment made due to service failures on our part.
We are very sorry to hear that the customer's trash was not serviced. We have credited the customer's account for the missed trash service day. Unfortunately, we will not be able to apply credit for 3 months of service due to one missed service day. When customers experience a...
missed service, we will send a truck back to service the trash for the customer. In the event, the trash does not get serviced we will credit for each miss. We do require that the customer notifies us within a reasonable amount of time of the miss in order for the customer to receive credit for the miss. Credit for the missed pickup in this case has already been applied to the account.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Of course the sales person is going to say the contract was discussed; but what he says and what actually happened are way different. We did not read the contract, but I believed the sales rep as to the September 1 start date and the $64.00 fee. The bottom line is ... I told the sales person and the customer service rep and everyone else that I spoke to - - - the contract was to start on September 1st, the previous customer was responsible for the month of August. But since I took over it was easier to charge me because I want the dumpster than to go after the person who abandoned the account.However, I have no recourse so I have to pay and do what ever they say..... What do I do with my trash????
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because: while I have received my refund, Tiger Sanitation's Trash Can and Tiger Sanitation's Recycling Can are still on my premises. As per my original complaint, I want to know the exact date your cans will be removed from my premises. I really dislike that Tiger Sanitation is using my premises as a storage facility. I have half a mind to bill Tiger Sanitation for storage. As of right now the storage rate in San Antonio for 5' x 5' storage unit, which is the smallest unit, is $42 a month. Since I have been storing your property for over a month and you refuse to pick it up I figure you owe me about $84 plus tax of course. So please I will ask again, tell me when you will pick up your property and for once follow through with what you say you are going to do. I can't believe I'm still wasting time and energy on something that could have easily been avoided and taken care of with good, proper customer service.Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: the percentage rate increase is not warranted, especially the fuel surcharge. The number of new homes in this area is growing, thus the customer base is expanding. This rate increase is purely profit driven and does not reflect actual costs.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still did not receive the service that I paid for and it was not my fault. It is not my fault that they didn't realize that they hadn't received the payment and it is not my fault that they delivered the trash can to another address. This is wrong that you think you can just say oh sorry and that is it. Do you know hard it is for someone living on $700 a month to pay for bills and rent. Of course not because your business is about taking advantage of your customers. And your company is still small enough where you don't care about doing the right thing. One day I'm sure you will after you get more complaints for messing up and then blaming the customer.
Regards,
[redacted]