The customer called on 2/10/15 to setup service with Tiger Sanitation but did not complete the setup. She advised the representative that she would call back later to make the payment on the account. On 2/15/15 the customer went online and made payment on the account. The account...
had not been completely setup at this point, no routes had been added and delivery had not been setup. We are not notified of online payments, as this feature is for active accounts. On 3/14/15 the customer called to inquire about carts and service. At this time, we began service and scheduled delivery of containers this day. Standard timeframe for delivery is 10 to 14 business days. We do advise customers, that they can use loose trash bags curbside until carts are received. We began billing customer as of 3/20/15. The customer receive her first invoice for service from 3/20/15 thru April 30th and for the next full quarter from May 1st thru July 31st. She was not charge for the period from February through March. We are very sorry for the frustration the customer experienced and do believe that now that containers have been delivered and routes added to her account that she had been receiving regular trash collection.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are very sorry that the customer was not serviced during the holiday weeks. After review of the account, it appears that the account was on credit hold for a balance that was owed. Tiger did change the holiday schedule this year and it was sent out to all customers. This...
is the schedule that we followed. Unfortunately, many customer did not understand that, if they had twice a week service, we would only be provide the service one day during the three holiday weeks of Thanksgiving, Christmas and New Year's. These are the only three days of the year that Tiger is closed. The adjustments had to be made to assure that all customers received service at least once during the holiday weeks since we were running revised routes. The account in question was closed by the account holder. It is not in a delinquent status as the payment of the balance owed was received, so there will be no negative feedback from Tiger.
We have contacted the customer in regards to his complaint. The customer's contract had renew last year. Since the customer fulfilled the first contract and one year of the renewal, Tiger has agreed to waive all fees for early termination of the existing contract. We hope that...
the matter has been resolved to the customers satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and PRESUMING THEY ARE TRUTHFUL AND TIMELY WITH MY REFUND, find that this resolution is satisfactory to me.They failed to disclose or admit that they suspended my garbage pick up service because they raised their rates and I was on an auto pay plan for the same amount every month. When they failed to pick up my garbage, I promptly paid the $9 difference. They also advised me via a telephone message that they were changing their practice of placing bright ORANGE stickers on the garbage bins of customers who obviously don't deserve to be embarrassed over a $9 billing dispute.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I
need to set the record straight. I don't like it when people representing a
company lies to me. I will respond to everything that is wrong with the
previous response from Tiger Sanitation.“We have made multiple attempts to remove the carts from the customers property.” (Which by the way needs to read “the customer’s property.” I know it is a touch nit picky but as I get to it later it is important to make the distinction that I own the property.)Multiple attempts have been made? Really? Hard question time. How many attempts? When were these imaginary attempts? Common sense would dictate if that were true, then I could close this complaint. I wouldn’t have to stare at the Tiger Sanitation carts anymore. Then I could live happily ever after telling everyone I meet about the time Tiger Sanitation had terrible customer service and for the love of everything that is good, use anyone else and I mean anyone else for their trash removal needs.I set both carts on the curb on Nov. 1, 2015 at 10 PM. How do I know what time? Well, I have a security camera so I checked it just to be sure. When I left the house on Nov. 2, 2015 at 6:45 AM both carts were still on the curb ready to leave my premises forever. When I came home on Nov. 2, 2015 at 9:30 PM the lids on the carts were opened as if they were emptied. However, the carts remained. I went into my house pissed off. I decided “screw it,” and left the carts on the curb overnight. Yes, I broke my HOA rules because I’m sick of the whole ordeal. When I left the house on Nov. 3, 2015 at 6:45 AM I pulled the carts into my backyard. So, hopefully the HOA won’t send me a letter of reprimand. No magical mysterious, Tiger Sanitation drivers / men came during the night to take the carts away.“A supervisor will be going out to the property one last time tomorrow November 4th in effort to remove containers.”Really? I sure hope so. Hopefully “A supervisor” will be able to see the two container / two carts / two cans / two huge things that say TIGER SANITATION on them. While “A supervisor,” is at it maybe he / she can see why his / her workers can’t see two containers like objects that say TIGER SANITATION on the side of them in front of my property on the curb. “The carts must be place curbside for removal.”Nope, that won’t do. I want Tiger Sanitation to climb to Mount Everest’s Peak then come all the way back down, then and only then will Tiger Sanitation find the carts they seek… This is quite plainly sarcasm. Where else would the carts be? I have stated before I can not leave the carts indefinitely.“Our staff will not go onto customer property to remove containers.”I guess my previous responses / complaint might have been misleading somehow. I don’t want Tiger Sanitation on my property. Period. That is why I opened and lodged this complaint with the Revdex.com. I actually want quite the opposite. I want any and everything Tiger Sanitation as far away from me as possible. At this point if the second attempt fails due to the lack of trying, incompetence, or lack of eye sight. I think I will use power tools to break down the Tiger Sanitation Carts and throw them away in the carts I have with a Revdex.com accredited sanitation company. I mean at this point it seems Tiger doesn’t want them back. Wait, I know I’ll make ugly planters out of them…“We did attempt to contact the customer to advise of the attempt to remove carts tomorrow. The call was ended by customer prior to me being able to provide removal date.”Not 100% true. Tiger Sanitation contacted me. Didn’t attempt anything they got me. Yes, I hung up on the customer service associate.I ended the call because the first rattle out of the box after the customer service associate told me they were with Tiger Sanitation was that it was my fault the carts were not picked up. The driver said, “The carts were not on the curb. He didn’t see any.” It was that point I stated that I had to go back to work and that was a lie. I also said that anymore communications have to take place though the Revdex.com.Here is what I want. It hasn’t changed. I
want the carts taken away. I don’t want them if I wanted them all I had to do
was not complain and they would have been mine. At least that is the way it
seems. It seems Tiger Sanitation is doing everything to make me keep the stupid
carts. Nov. 4th, 2015 when I come home from work, I don’t want to
see Tiger Sanitation’s carts on the curb in front of my house, where they are
currently sitting. I placed them there at 7:30 PM. I took a photo with an embedded
time stamp. I will take another when I leave for work tomorrow with tomorrow’s
time and date embedded. Balls or should I say “carts” in your court Tiger Sanitation.
Also, do not contact me though telephone anymore. After multiple attempts to
perform basic customer service and multiple successes at failing to follow
through and blame the customer, I want proper documentation of everything that
is said.It is really not that shocking why Tiger
Sanitation has a lack luster rating on Revdex.com and isn't accredited by the Revdex.com.
Lesson learned. Never trust a service company without checking into the Revdex.com.I really hope this is the last time I have to reject a response.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We would like to apologize for the frustration the customer experienced due to missed trash collection services. We have removed the trash and recycling containers. A refund was issued to the credit credit used for payment. Please allow 5 to 7 business days for the refund to post...
to your credit card. Please accept of sincere apologies for the lack of service you experienced.
We have made multiple attempts to remove the carts from the customers property. The latest attempt was made yesterday November 2nd, as we advised in our previous response. A supervisor will be going out to the property one last time tomorrow November 4th in effort to remove containers. The carts must be place curbside for removal. Our staff will not go onto customer property to remove containers. We did attempt to contact the customer to advise of the attempt to remove carts tomorrow. The call was ended by customer prior to me being able to provide removal date.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
I would like to apologize for missing your trash collection on multiple occasions. I too, would be very frustrated if my trash had not been collected. I was informed that [redacted], the residential supervisor contacted you in regards to the missed service and was getting the trash...
serviced. Since Tiger did miss your trash on your original trash day and the scheduled makeup we are willing to provide you with a one month credit. We hope that you will find this to be a fair resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are very sorry the customer had so many problems getting their recycling serviced. We have processed the refund as requested by the customer. The refund was processed on July 7th, it can take up to 7 business days for funded to be put back into the customers account.
The customer called on 2/10/15 to setup service with Tiger Sanitation but did not complete the setup. She advised the representative that she would call back later to make the payment on the account. On 2/15/15 the customer went online and made payment on the account. The account...
had not been completely setup at this point, no routes had been added and delivery had not been setup. We are not notified of online payments, as this feature is for active accounts. On 3/14/15 the customer called to inquire about carts and service. At this time, we began service and scheduled delivery of containers this day. Standard timeframe for delivery is 10 to 14 business days. We do advise customers, that they can use loose trash bags curbside until carts are received. We began billing customer as of 3/20/15. The customer receive her first invoice for service from 3/20/15 thru April 30th and for the next full quarter from May 1st thru July 31st. She was not charge for the period from February through March. We are very sorry for the frustration the customer experienced and do believe that now that containers have been delivered and routes added to her account that she had been receiving regular trash collection.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are very sorry that the customer was not serviced during the holiday weeks. After review of the account, it appears that the account was on credit hold for a balance that was owed. Tiger did change the holiday schedule this year and it was sent out to all customers. This...
is the schedule that we followed. Unfortunately, many customer did not understand that, if they had twice a week service, we would only be provide the service one day during the three holiday weeks of Thanksgiving, Christmas and New Year's. These are the only three days of the year that Tiger is closed. The adjustments had to be made to assure that all customers received service at least once during the holiday weeks since we were running revised routes. The account in question was closed by the account holder. It is not in a delinquent status as the payment of the balance owed was received, so there will be no negative feedback from Tiger.
We have contacted the customer in regards to his complaint. The customer's contract had renew last year. Since the customer fulfilled the first contract and one year of the renewal, Tiger has agreed to waive all fees for early termination of the existing contract. We hope that...
the matter has been resolved to the customers satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and PRESUMING THEY ARE TRUTHFUL AND TIMELY WITH MY REFUND, find that this resolution is satisfactory to me.They failed to disclose or admit that they suspended my garbage pick up service because they raised their rates and I was on an auto pay plan for the same amount every month. When they failed to pick up my garbage, I promptly paid the $9 difference. They also advised me via a telephone message that they were changing their practice of placing bright ORANGE stickers on the garbage bins of customers who obviously don't deserve to be embarrassed over a $9 billing dispute.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I
need to set the record straight. I don't like it when people representing a
company lies to me. I will respond to everything that is wrong with the
previous response from Tiger Sanitation.“We have made multiple attempts to remove the carts from the customers property.” (Which by the way needs to read “the customer’s property.” I know it is a touch nit picky but as I get to it later it is important to make the distinction that I own the property.)Multiple attempts have been made? Really? Hard question time. How many attempts? When were these imaginary attempts? Common sense would dictate if that were true, then I could close this complaint. I wouldn’t have to stare at the Tiger Sanitation carts anymore. Then I could live happily ever after telling everyone I meet about the time Tiger Sanitation had terrible customer service and for the love of everything that is good, use anyone else and I mean anyone else for their trash removal needs.I set both carts on the curb on Nov. 1, 2015 at 10 PM. How do I know what time? Well, I have a security camera so I checked it just to be sure. When I left the house on Nov. 2, 2015 at 6:45 AM both carts were still on the curb ready to leave my premises forever. When I came home on Nov. 2, 2015 at 9:30 PM the lids on the carts were opened as if they were emptied. However, the carts remained. I went into my house pissed off. I decided “screw it,” and left the carts on the curb overnight. Yes, I broke my HOA rules because I’m sick of the whole ordeal. When I left the house on Nov. 3, 2015 at 6:45 AM I pulled the carts into my backyard. So, hopefully the HOA won’t send me a letter of reprimand. No magical mysterious, Tiger Sanitation drivers / men came during the night to take the carts away.“A supervisor will be going out to the property one last time tomorrow November 4th in effort to remove containers.”Really? I sure hope so. Hopefully “A supervisor” will be able to see the two container / two carts / two cans / two huge things that say TIGER SANITATION on them. While “A supervisor,” is at it maybe he / she can see why his / her workers can’t see two containers like objects that say TIGER SANITATION on the side of them in front of my property on the curb. “The carts must be place curbside for removal.”Nope, that won’t do. I want Tiger Sanitation to climb to Mount Everest’s Peak then come all the way back down, then and only then will Tiger Sanitation find the carts they seek… This is quite plainly sarcasm. Where else would the carts be? I have stated before I can not leave the carts indefinitely.“Our staff will not go onto customer property to remove containers.”I guess my previous responses / complaint might have been misleading somehow. I don’t want Tiger Sanitation on my property. Period. That is why I opened and lodged this complaint with the Revdex.com. I actually want quite the opposite. I want any and everything Tiger Sanitation as far away from me as possible. At this point if the second attempt fails due to the lack of trying, incompetence, or lack of eye sight. I think I will use power tools to break down the Tiger Sanitation Carts and throw them away in the carts I have with a Revdex.com accredited sanitation company. I mean at this point it seems Tiger doesn’t want them back. Wait, I know I’ll make ugly planters out of them…“We did attempt to contact the customer to advise of the attempt to remove carts tomorrow. The call was ended by customer prior to me being able to provide removal date.”Not 100% true. Tiger Sanitation contacted me. Didn’t attempt anything they got me. Yes, I hung up on the customer service associate.I ended the call because the first rattle out of the box after the customer service associate told me they were with Tiger Sanitation was that it was my fault the carts were not picked up. The driver said, “The carts were not on the curb. He didn’t see any.” It was that point I stated that I had to go back to work and that was a lie. I also said that anymore communications have to take place though the Revdex.com.Here is what I want. It hasn’t changed. I
want the carts taken away. I don’t want them if I wanted them all I had to do
was not complain and they would have been mine. At least that is the way it
seems. It seems Tiger Sanitation is doing everything to make me keep the stupid
carts. Nov. 4th, 2015 when I come home from work, I don’t want to
see Tiger Sanitation’s carts on the curb in front of my house, where they are
currently sitting. I placed them there at 7:30 PM. I took a photo with an embedded
time stamp. I will take another when I leave for work tomorrow with tomorrow’s
time and date embedded. Balls or should I say “carts” in your court Tiger Sanitation.
Also, do not contact me though telephone anymore. After multiple attempts to
perform basic customer service and multiple successes at failing to follow
through and blame the customer, I want proper documentation of everything that
is said.It is really not that shocking why Tiger
Sanitation has a lack luster rating on Revdex.com and isn't accredited by the Revdex.com.
Lesson learned. Never trust a service company without checking into the Revdex.com.I really hope this is the last time I have to reject a response.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We would like to apologize for the frustration the customer experienced due to missed trash collection services. We have removed the trash and recycling containers. A refund was issued to the credit credit used for payment. Please allow 5 to 7 business days for the refund to post...
to your credit card. Please accept of sincere apologies for the lack of service you experienced.
We have made multiple attempts to remove the carts from the customers property. The latest attempt was made yesterday November 2nd, as we advised in our previous response. A supervisor will be going out to the property one last time tomorrow November 4th in effort to remove containers. The carts must be place curbside for removal. Our staff will not go onto customer property to remove containers. We did attempt to contact the customer to advise of the attempt to remove carts tomorrow. The call was ended by customer prior to me being able to provide removal date.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
I would like to apologize for missing your trash collection on multiple occasions. I too, would be very frustrated if my trash had not been collected. I was informed that [redacted], the residential supervisor contacted you in regards to the missed service and was getting the trash...
serviced. Since Tiger did miss your trash on your original trash day and the scheduled makeup we are willing to provide you with a one month credit. We hope that you will find this to be a fair resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are very sorry the customer had so many problems getting their recycling serviced. We have processed the refund as requested by the customer. The refund was processed on July 7th, it can take up to 7 business days for funded to be put back into the customers account.