The account in question was cancelled mid quarter. Tiger is a prepaid service provider. Once a quarter has begun there are no refunds for services. We will offer a refund, if the customer is military and required to move. Orders must be provided as proof. Attached is a copy...
of the Tiger policies, please the refund policy section.
Because of the extreme difficulties in communication you have experienced, we will in this instance refund the quarterly rate of $60.27 and remove the trash and recycle carts Monday, November 2nd. Please place them curbside for removal. We regret losing you as a customer. Please accept...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], while I do not agree with their policy of not refunding payments if services are not rendered, it appears that there is nothing else I can do. (This policy seems unethical at best and illegal at worst.)
Regards,
[redacted]
The customers complaint has been resolved. The cart has been removed from the site. As requested, we are issuing a refund check mailed to the address we have on file for the amount of the last payment. We apologize for the delay in the removal of the cart and appreciate that...
the situation has been rectified to the customers request.
As with any other utility type service, Tiger does hold the customer responsible for letting us know when services need to be ended. Unless we receive communication from the customer letting us know they no longer need our services we have no way of knowing. Our policies do state...
that if payment is not received within 45 days from the invoice date that service will be stopped and if payment still is not received within another 10 days the account will be closed. Since this did not take place, we will credit the account for the timeframe when the account should have been closed out by our system. This will leave a balance owed of $25.47. We have put in a work order to remove our trash containers and would ask that they be left accessible for removal.
As an address based subscription service, we are unable to know if service is expected at another address. We provide service to a specific address that belongs to our customer. We also protect each customer's private information and were not in a position to discuss why her neighbor's...
account was not serviced. We do our best to provide exceptional service and it is disheartening that Ms. [redacted] has had this kind of a misunderstanding at the end of a very long history of business with Tiger Sanitation. We did offer Ms. [redacted] a credit for the service day and a refund of that credit as she was no longer continuing her service. We tried very hard to make things right as we want to be good stewards in the communities that we are a part of.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello- I had registered complaint [redacted] against tiger sanitation. They did not contact me, however they refunded $20...
to my credit card I had used for paying their bills. I find this gesture acceptable. Thank you for your help! [redacted]
We are very sorry the customer has had so many problems getting their recycling serviced. We have credited the account for one month of service for the inconvenience to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We do sincerely apologize. The customers account was closed out in error causing the missed service. We have since reopened the account, resumed service and issued credit for the missed collection. We did contact the customer and believe the matter has been resolved to his...
I would like to apologize for the lack of service. After researching the account, I found that the customer did in fact report the missed service. Our customer service representative requested that the driver be sent back to service the account. Unfortunately, we failed to...
follow up on the collection. I will issue credit $10 credit on the account for the inconvenience.
After reviewing the account, it was determined that there was not a credit issued for the missed pickup in December. Credit has been applied and the account has been zeroed out. The customer no longer has a balanced owed with Tiger. We apologize for the inconvenience.
The account has been credited and refund issued to customer. There was no notification to credit agencies in regards to this account. We are investigating the failure on our part to respond to the emails that the customer sent to us. We apologize for the inconvenience this...
matter has caused our customer and hope that the matter has been resolved to their satisfaction.
Tiger's refund policy does state that there are no refunds issued once a quarter has begun. If we are notified prior to the start of the new quarter we will charge only for services needed. Presently this account is still open. If the account does in fact need to be closed we would...
need to know the date the services need to be ended. I have attached a copy of our policies for review. We will not be able to provide a refund at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
After review of the account, it was determined that we sent invoices to the customer on 10/1/14, 1/1/15, 7/1/15 and 10/1/15. We receive no return mail from the post office indicating that the customer was not receiving the invoices that were being mailed. No payments were made on the...
account towards these invoices. The account was closed on February 10, 2015 for non-payment. We attempted removal of trash/recycle carts but they were not out to be removed. It was our error in continuing to service this account. We required the customer to pay the past due balance of $69.03 on the account plus the new quarter of service in order for service to be resumed at their home. We waived the restart fee since customer agreed to setup automatic payments. Due to the history on the account, auto is required. We are not charging the customer for service during the time the account was closed. Attached is a copy of the statement for this account.
I would like to apologize for the delay in getting the trash and recycle container removed from the customer's property. It usually takes 7 business days for the removal of trash/recycle containers. Our cart delivery/removal department has been a little behind with the...
removals/deliveries. I have confirmed that all 3 containers were removed today August 11th. Once again, I apologize for any inconvenience the delay has caused.
The Residential Operations Manager has been trying to get in contact with the customer regarding the lack of service at the referenced address. We would like to speak to him to try and determine the underlying cause of this address being consistently missed. With several...
accounts on that street, there is no good reason that this one continues to have service issues. We have issued credit on the account for the missed services. We appreciate your business and I am truly sorry for the continuous problems we have had with this address.
Complaint: [redacted]
I am rejecting this response because: 1. The increase in operating cost was not distributed evenly with all Tiger customers and your prices charged to customers are not standardized. There are [redacted] residents who have had service as long as I have who are paying less than myself. How do you decide who gets an increase and by how much? 2. Your fee is higher than that of SWMD (which is not available to us), the company I believe sets the price line. 3. Though your prices and services are the most competitive compared to WM, which is why I have remained a Tiger customer, I believe both Tiger and WM are taking advantage of customers who have no other businesses to choose from in our area. 4. Why are those who don't recycle have to pay the same as those who do? You only have to make 1 trip to my house with 1 95-gal cart pickup but yet I am paying the same as those who require 2 trips to the house and 2 95-gal cart pickup. This does not seem quite fair. 5. I hope that the rise in prices will continue at a more fair pace because the high rate of increase from 2014-2016, compared to the years before, were alarming. Standardizing prices for non-HOA discounted contracted areas and charging extra for recycle pick up might be a better way.
Regards,
[redacted]
Tiger Sanitation is very sorry that the customer experience repeated missed pickups. We did speak with the customer in regards to the misses and has [redacted] the residential supervisor contact the customer to explain the reason behind the misses. We also advised the customer that...
the representative were relaying the information they were provided by the operations department. The office staff rely on the operations department so relay information they are provided. When relaying this information it is believed to be true. Finally the customer was issued credit on his account. We apologize for the delay. This had been responded to previously. I am not sure what happened. Thank you.
The account in question was cancelled mid quarter. Tiger is a prepaid service provider. Once a quarter has begun there are no refunds for services. We will offer a refund, if the customer is military and required to move. Orders must be provided as proof. Attached is a copy...
of the Tiger policies, please the refund policy section.
Because of the extreme difficulties in communication you have experienced, we will in this instance refund the quarterly rate of $60.27 and remove the trash and recycle carts Monday, November 2nd. Please place them curbside for removal. We regret losing you as a customer. Please accept...
our apologies for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], while I do not agree with their policy of not refunding payments if services are not rendered, it appears that there is nothing else I can do. (This policy seems unethical at best and illegal at worst.)
Regards,
[redacted]
The customers complaint has been resolved. The cart has been removed from the site. As requested, we are issuing a refund check mailed to the address we have on file for the amount of the last payment. We apologize for the delay in the removal of the cart and appreciate that...
the situation has been rectified to the customers request.
As with any other utility type service, Tiger does hold the customer responsible for letting us know when services need to be ended. Unless we receive communication from the customer letting us know they no longer need our services we have no way of knowing. Our policies do state...
that if payment is not received within 45 days from the invoice date that service will be stopped and if payment still is not received within another 10 days the account will be closed. Since this did not take place, we will credit the account for the timeframe when the account should have been closed out by our system. This will leave a balance owed of $25.47. We have put in a work order to remove our trash containers and would ask that they be left accessible for removal.
As an address based subscription service, we are unable to know if service is expected at another address. We provide service to a specific address that belongs to our customer. We also protect each customer's private information and were not in a position to discuss why her neighbor's...
account was not serviced. We do our best to provide exceptional service and it is disheartening that Ms. [redacted] has had this kind of a misunderstanding at the end of a very long history of business with Tiger Sanitation. We did offer Ms. [redacted] a credit for the service day and a refund of that credit as she was no longer continuing her service. We tried very hard to make things right as we want to be good stewards in the communities that we are a part of.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello- I had registered complaint [redacted] against tiger sanitation. They did not contact me, however they refunded $20...
to my credit card I had used for paying their bills. I find this gesture acceptable. Thank you for your help! [redacted]
We are very sorry the customer has had so many problems getting their recycling serviced. We have credited the account for one month of service for the inconvenience to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We do sincerely apologize. The customers account was closed out in error causing the missed service. We have since reopened the account, resumed service and issued credit for the missed collection. We did contact the customer and believe the matter has been resolved to his...
satisfaction.
I would like to apologize for the lack of service. After researching the account, I found that the customer did in fact report the missed service. Our customer service representative requested that the driver be sent back to service the account. Unfortunately, we failed to...
follow up on the collection. I will issue credit $10 credit on the account for the inconvenience.
After reviewing the account, it was determined that there was not a credit issued for the missed pickup in December. Credit has been applied and the account has been zeroed out. The customer no longer has a balanced owed with Tiger. We apologize for the inconvenience.
The account has been credited and refund issued to customer. There was no notification to credit agencies in regards to this account. We are investigating the failure on our part to respond to the emails that the customer sent to us. We apologize for the inconvenience this...
matter has caused our customer and hope that the matter has been resolved to their satisfaction.
Tiger's refund policy does state that there are no refunds issued once a quarter has begun. If we are notified prior to the start of the new quarter we will charge only for services needed. Presently this account is still open. If the account does in fact need to be closed we would...
need to know the date the services need to be ended. I have attached a copy of our policies for review. We will not be able to provide a refund at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
After review of the account, it was determined that we sent invoices to the customer on 10/1/14, 1/1/15, 7/1/15 and 10/1/15. We receive no return mail from the post office indicating that the customer was not receiving the invoices that were being mailed. No payments were made on the...
account towards these invoices. The account was closed on February 10, 2015 for non-payment. We attempted removal of trash/recycle carts but they were not out to be removed. It was our error in continuing to service this account. We required the customer to pay the past due balance of $69.03 on the account plus the new quarter of service in order for service to be resumed at their home. We waived the restart fee since customer agreed to setup automatic payments. Due to the history on the account, auto is required. We are not charging the customer for service during the time the account was closed. Attached is a copy of the statement for this account.
I would like to apologize for the delay in getting the trash and recycle container removed from the customer's property. It usually takes 7 business days for the removal of trash/recycle containers. Our cart delivery/removal department has been a little behind with the...
removals/deliveries. I have confirmed that all 3 containers were removed today August 11th. Once again, I apologize for any inconvenience the delay has caused.
The Residential Operations Manager has been trying to get in contact with the customer regarding the lack of service at the referenced address. We would like to speak to him to try and determine the underlying cause of this address being consistently missed. With several...
accounts on that street, there is no good reason that this one continues to have service issues. We have issued credit on the account for the missed services. We appreciate your business and I am truly sorry for the continuous problems we have had with this address.
Complaint: [redacted]
I am rejecting this response because: 1. The increase in operating cost was not distributed evenly with all Tiger customers and your prices charged to customers are not standardized. There are [redacted] residents who have had service as long as I have who are paying less than myself. How do you decide who gets an increase and by how much? 2. Your fee is higher than that of SWMD (which is not available to us), the company I believe sets the price line. 3. Though your prices and services are the most competitive compared to WM, which is why I have remained a Tiger customer, I believe both Tiger and WM are taking advantage of customers who have no other businesses to choose from in our area. 4. Why are those who don't recycle have to pay the same as those who do? You only have to make 1 trip to my house with 1 95-gal cart pickup but yet I am paying the same as those who require 2 trips to the house and 2 95-gal cart pickup. This does not seem quite fair. 5. I hope that the rise in prices will continue at a more fair pace because the high rate of increase from 2014-2016, compared to the years before, were alarming. Standardizing prices for non-HOA discounted contracted areas and charging extra for recycle pick up might be a better way.
Regards,
[redacted]
Tiger Sanitation is very sorry that the customer experience repeated missed pickups. We did speak with the customer in regards to the misses and has [redacted] the residential supervisor contact the customer to explain the reason behind the misses. We also advised the customer that...
the representative were relaying the information they were provided by the operations department. The office staff rely on the operations department so relay information they are provided. When relaying this information it is believed to be true. Finally the customer was issued credit on his account. We apologize for the delay. This had been responded to previously. I am not sure what happened. Thank you.