Tim Ellis Hardwood Floors

Bait and Switch and No show Scheduled move for 8/per initial conversation with customer service rep and email, I requested and confirmed a "starter" move which would have the movers arriving between 8am-11amGot a call from the mover around noon that he was on the wayHe then tells me it's going to be $and not the $I was told via phone and in emailI told him that was not what I agreed toAfter trying to persuade me he finally said they'd have to send a different crewAt 2:I called and spoke to [redacted] who advised me the new crew assigned to me had just finished their other job and would call me when they were closerAt 4:I called back and advised I still hadn't heard from anyone and of course was upset I wasted my entire day off of work and on top of that already transferred utilities and now it was 4pm and would likely have to cancel because I have kids and by the time they would be done it would be extremely late (not to mention the new apartment complex does no

Fraudulent chargesOvercharged times over I had used this company yrs ago and they were goodSo of course I called them for the next moveI was quoted First it was men at hr., then Amber changed it to men at an hrThey came 2/to pack and after hours of slow poking they packed up half at an hr men not lots of chit chat a lot less working to the tune of March they came again men not as quoted and they showed up at 11, charging travel time but charges started at 9am at the shopThis day they worked very extra slow that caused overtime at an hourAfter hours of which was overtime they billed What happened hereThey charged me in storage fees and came back for a few things at one house, where the truck got stuck in the mudFinally showed up and charged me And they really were fast so they didn't work for freeTotal charged to my GM MasterCard $8,For a bedroom 1400SF house which was the same as the pr

My husbaWend and I reserved and scheduled a move with Alk My Sons months prior to our moveWe put down money to reserve/hold this date and confirmed the moveThe day of the scheduled move (at the time All My Sons said they would arrive) they cancelled on us and stated they need to rescheduleThey told us due to the weather "up north" the trucks didn't make it backAlready sounded weird but we chose to give them the benefit of the doubt and reschedule for the following dayThe following day came and they informed us they would be at our place to move us around and would call us before they cameWe received no call that morning so my husband decided to call them since it was past the time they told us they would be at our location[redacted] is the man we were dealing with, he answered and told us he had just got in and would give us call back, not even minutes later someone else calls us giving us the same story about weather and they needed to rescheduleNo apologies,

On Friday January 27, 2017, we had All My Son's movers move our household belongings from [redacted] First off, they charged our credit card $for this move which is excessive We have bedroom set, living room set, dining room set, a washer/dryer, and a few boxes It took the movers a very long time as they were taking their time to move our belongings We are disputing the amount of hours this took Note we had used All My Sons movers in February to move the EXACT same items (less couch) for under $ This new move, driving distance between the locations in under miles During this move, the movers broke our glass dining room table, broke one of the plaster v-shaped stands to hold the glass table, and also gouged/scratched upper surface, right side, of bottom part of buffet To replace the dining room table and buffet amounts to $2, We filed a claim through t

I hired All My Sons moving to move us from our house in Sugar Hill, Georgia to our new house in Woodstock, GeorgiaWhen I initially called them to inquire about how much it would cost me to have them move us, I was told that it would $an hour for guys and a ft truckI was told that there would also be a flat fee of $to cover gas to and from the office; and that there is a minimum of hoursWhen they came out on Friday march 4, 2016, they wrapped all the furnitureWhen it came time to pay,I was shocked ot learn that my bill was over $when I expected it to be around $What I was never told was that it is mandatory for them to wrap the furniture (I learned this when they arrived and I told them to just use blankets); I was also not told that they charge 3% for using a credit cardI called the company to discuss this with them and spoke with [redacted] He did not listen to what I was telling him, instead he told me that they only give an approximation of how long i

I used this company for moving purposes I was quoted for men crew I only received men I was quoted for hours but they only worked hours I was still charged the full amount even after I was told I would be credited which I have in writing by [redacted] the manager I was also charged double and they damaged roughly 2-3K in furniture the claims department has done nothing and after several attempts in writing and messages with no response I have taken this option for help

Losing over $due to inexperienced office workers and moversI was given a quote of a 3-hour move and it took hours I was moved by All My Sons on June 25, I was quoted for the move to take 3-hours after giving a detailed description of items to be moved out of a bedroom apartment with no washer and dryer and a 10xstorage unitThe move took hours costing me $($129/hr) more than initially estimatedThere were two movers but one mover did the majority of the workThe driver stated he was unaware of the details of the move and blamed the office for them being admittedly unpreparedThe professional moving company allowed my girlfriend and I, paying customers, to help them move, especially with the offloadWe carried several boxes and furniture items off their truck to expedite the processTheir movers do not utilize equipment such as dollies, most likely to take longer and to charge moreI spoke with [redacted] the day of the move because I was concerned at how

I retained All My Sons to support my move on 6/(Account No : [redacted] ) I was advised that the movers would show up the afternoon of Sunday, 6/19, which was both Father's day and my birthday When it got to be late afternoon I started to reach out to All My Sons to find out they were running behind and they apologized We agreed the move would occur on Monday, 6/20, which I took a day off of work with no pay I called on Monday, 6/20, around 11:AM as I had not heard from anyone When I finally got a call back once my contact got to the office to find out that he "forgot" to transfer the order when we talked on Sunday and now they had no availability to conduct the move on 6/20, after they already missed the original booked date and cost me a day of pay They apologized and recommended I consider finding another company, which I advised I could not do given the short notice They confirmed they would move me on Tuesday, 6/21, as the first move of the day I had a one bedroom

NEVER USE THESE GUYSI wish I would have read the reviews before I bookedThey scheduled me for an afternoon move on SaturdayThey didn't show up till 6:that eveningI only heard from the operations team at 4:30PM letting me know something happened with their scheduled driver and they MAY be able to move me that dayI agreed to an afternoon move, but according to their ops manager [redacted] , afternoon move means any time after 12PMI AGREED TO AFTERNOON NOT AFTER EVENINGI have a week pregnant wife who could not go to sleep because of thisShe didn't get to lay down until after midnight I had to call them for status updates Not once did they reach out to me to let me know what was going on Wasted a whole day and these guys never kept me in the loop about what was going onNot to mention they only moved the furniture in the house, the left the boxes in the garage/basementI had to move all 50+ boxes myself after paying them over dollars for the whole moveThen I

The company I hired was All My Sons moving and storage and I was sent an inventory sheet from [redacted] with the above nameI notice the name comes up J's moving and storage for the same address that is on [redacted] emailI hired this company to move me from [redacted] road to [redacted] WayWhen I spoke with Amber she promised I would get four professional movers and no one they were trainingHowever, that was not trueThey were training one of the movers, therefore, I had movers and a traineeThis was the longest move in historyThe men did not know how to reassemble the furniture they had taken apartI had to provide picturesThey kept switching out the new guy because he didn't know which took up extra timeThey damage my walls, left items that I had to pay extra to have moved, which were on the inventory listThey used up time trying to find the legs to the couches and nails to mirrorsWhen I asked where were the legs to one of the couches I was told "on t

I had a move scheduled for 11/6/When the movers arrived they said they could cancel the job and charge me half the priceWhat a big mistake they broke all my dishes and my glasses along with my decorative mirrors

My husband and I used All My Sons Moving back in mid-June for our moveWe were quoted their hourly rate and travel expenses over the phone before we booked them, and they moved everything out of our old home and loaded it onto the truckWhen they got to the new location, ***,the team lead for the movers, told me that he needed to collect payment before unloading our thingsThat seemed fine, but then he told me that he would have to charge for the "packing materials" which was some tape and furniture covers to the tune of approximately $350(they did not actually pack anything of ours)I was not told that we would be charged for packing materials when I booked and was bothered by the company's lack of transparency*** also said that he was overestimating the time to unpack and that we would be charged overtime hoursThis seemed odd to me, but he reassured me that we would be refunded if they finished sooner than he anticipatedWe were charged around $2,for everythingAfter

Losing over $due to inexperienced office workers and moversI was given a quote of a 3-hour move and it took hours
I was moved by All My Sons on June 25, I was quoted for the move to take 3-hours after giving a detailed description of items to be moved out of a bedroom apartment with no washer and dryer and a 10xstorage unitThe move took hours costing me $($129/hr) more than initially estimatedThere were two movers but one mover did the majority of the workThe driver stated he was unaware of the details of the move and blamed the office for them being admittedly unpreparedThe professional moving company allowed my girlfriend and I, paying customers, to help them move, especially with the offloadWe carried several boxes and furniture items off their truck to expedite the processTheir movers do not utilize equipment such as dollies, most likely to take longer and to charge moreI spoke with *** the day of the move because I was concerned at how

Bait and switch and horribly rude customer service
Bait and switch, incredibly rude service over the phone, lying, taking doors and appliances apart and not returning to service, etc
The move started well: confirmed two days prior, good walk through I provided sports drinks, water and lunch
We had finished one run to the house and had about four items left over: table, two pieces of furniture and a piano I had clearly communicated that we had a baby grand before the quote, at the time of confirmation and after they arrived
At this time I was also informed that now the rate was either double time or time and a half, despite significant delays on their part One employee then stated that if I gave them $cash each, that they wouldn't have to call the order in This didn't sound right, but I was desperate to finish the move, so I went to the bank and came back with the cash (this is after I'd paid $1493, plus lunch, plus a tip of $each)
At this point, af

I booked a move for 5/4/18-was told they would call me to hrsprior to the move - I spoke to *** on 5/who told me that they had no booking
I called them on 4/6/to reserve the date of 5/5/for my move.I was given an arrival time-frame of 8:00am to 10:00am and that they would call me to hrsin advance to narrow down the arrival time I called them again on 4/30/and was assured that the move was still on for the 5th.Because I had heard numerous bad things about the company since I booked with them, I called them on 5/3/to reconfirmI was told that it was and that someone would call me on Friday morning, 5/to give me an arrival time When I had not received a call by noon on Friday, I called them and spoke to *** who told me that he is the Operations ManagerHe told me that he did not have any reservation for me or my move on 5/5, morning or afternoonI told him that I had called three times and each time was told that the move was scheduled for Sat

Hired for a small move of miles the contents of a small square foot bedroom bath apartmentThe items being moved included a couch, chairs with ottomans, bookcase, desk, washer & dryer, queen bed, dresser, chest, nightstands, pieces of wicker patio furniture, TV, and boxesThe company quoted the move at $an hour and estimated it would take around hoursThe move took hours but they charged $They charged for additional items that were not priced in advancedSuch as an additional hour labor for traveling to and from their office, packing material such as shrink wrap, tape, mattress wrapThe company did call days before the move to confirm the move and mentioned they could provide additional boxes if neededThey recorded the conversation but failed to advise that they were recording itThey mentioned they could provide additional boxes for a small fee but said it really quickly which was confusingThey never mentioned charging for the additional p

Damage, delayed arrival, paid for manpower I didn't get, deceptive quote/billing
I had a morning appointment in 5/6/(and was called the night before to confirm they would arrive around 9am), but by no one had showed upI called (multiple times before the phone was answered) and inquired as to why my movers were MIAI was told that they had "worked late last night on a move and had to delay coming in because I have to given them hours between shifts by law." I expressed my frustration very calmly (both of us had taken off work and this was our key turn in day for our apartment) and was assured that they would be there around noonAround noon I still had no movers, so I called againThis time I was told that they didn't have enough movers show up for the scheduled moves on that day, so it wasn't likely that I would be movedAt this point I expressed my frustration a little less nicelyI was told that the best they could do was hopefully get a crew to my apartment around

I scheduled a man move Wed, 4-30-between 12p-4p, which required a $depositI contacted All My Sons the day of the move around 1:30p to make sure the move was on scheduleThe representative, ***, stated yesDuring the conversation, I told *** that I would not be present for the start of the move and gave my credit card to my motherHe stated I needed to be there since the credit card was in my nameThis was not told to me during the initial set upI then rearranged my work schedule and took the remainder of the day offAs 4p approached, no moversI called back and was told the movers stopped for lunch but was on the wayAs 5p approached, I called again and was told the movers cell phone died, he could not utilize his GPS, and did not know how to read a mapThe move was cancelled by All My Sons
I ask for my deposit back and began to search for another company*** called back and asked that I give All My Sons another try, I said noHe then proceeded to tell me t

Bait and Switch and No show
Scheduled move for 8/per initial conversation with customer service rep and email, I requested and confirmed a "starter" move which would have the movers arriving between 8am-11amGot a call from the mover around noon that he was on the wayHe then tells me it's going to be $and not the $I was told via phone and in emailI told him that was not what I agreed toAfter trying to persuade me he finally said they'd have to send a different crewAt 2:I called and spoke to *** who advised me the new crew assigned to me had just finished their other job and would call me when they were closerAt 4:I called back and advised I still hadn't heard from anyone and of course was upset I wasted my entire day off of work and on top of that already transferred utilities and now it was 4pm and would likely have to cancel because I have kids and by the time they would be done it would be extremely late (not to mention the new apartment complex does no

I would give stars if I couldThe initially booking process was fineI instructed the person on the phone that I needed the movers at my apartment at 11am or earlierHe said that he would have them get to me between 10am and 11am I then received a call from Scott days before my moveHe stated that the notes said I wanted an afternoon move (clearly not the case)I corrected the time and even said that they can come before am (SO A MORNING MOVE)He said he would have a crew to me between 10:- The day of my move, I called Scott around 11:as nobody had called me and no moving crew had shown upScott then said that I wanted an afternoon move per the notesI reminded him that we spoke days earlier and agreed on a morning moveThe timing for my move was essential as I had a lot of moving pieces so this error on their part, greatly inconvenienced meI had to cancel installations, etcEven after Scott admitted that the error was on their end, he refused to compensate me for the inconvenience and became confrontationalMy mom wanted to speak with him (she and my step dad were helping me move)Scott continued to be confrontational and not letting us speakEvery time we tried, he raised his voice and cut us offWe asked for a supervisor and he said that he was the supervisor and refused to let us speak to anyone else My step dad heard him speaking to us in this manner and of course wanted to step inScott then got an attitude that my parents had something to say, said "I'm not doing thisThe move is canceled," and hung up on usThis left me with no movers on the day of my moveWe then called back to get my deposit back since he had ridiculously canceled my move (I had put down a $when booking)He said it would be out of their account that day and disconnected the call againNot once did he apologize to us for raising his voice and leaving me with no movers All My Sons would do well to learn what customer service isIf you can't deal with people, then you don't need to be in a position where you are speaking to people over the phone after they sign up to spend hundreds of dollars for you to move their life STAY AWAY FROM ALL MY SONS!