Tim Ellis Hardwood Floors

Price ended ~35% higher than original quote
Additionally, job incomplete, many items damaged/broken and no response to original complaint via phone
We contracted with All My Sons Moving in early May to move us from Alpharetta, GA to Morganton, GAAuburn visited our home, inspected it and provided a quote of $7,We chose them based on that priceAuburn went on to say that " it would likely be more like $7,000." He provided a lower labor rate to secure our business given we were seniors and I was a veteran
Our challenge was we needed to be out of the house by the next week so there was no cushion to change companies before or during the move
They arrived on Wednesday to start packing and left our new home at 9pm that Friday
We ended up paying nearly $3,or ~40% moreFelt like a bait and switch
Adding insult to injury, my wife and I made return trips to Alpharetta to load and pack, ourselves, items they did not, as part of the agreement
I called the company and

I contacted All My Son's movers to schedule a move for Saturday, June 4th I was given an 8AM-12PM delivery windowI told All My Son's that my move had to occur on Saturday, June 4th 2016, and wanted an early delivery window in order to account for possible delays
On Friday, June 3rd 2016, the day before my move, *** called me to tell me that my move would take place on Saturday, June 4th 2016, but that the window of time had changed to 1PM-5PMI was told that I would be contacted an hour before the movers headed to my apartment
On the day of the move, Saturday June 4th 2016, I called All my Son's around 2PM to inquire as to the time that the movers planned on arriving at my apartment*** (the same person I spoke to the day before) answered the phoneHe told me that the moving team that was scheduled to come to my apartment was running late, and it was likely that they would not be at my apartment until 5PMHowever, at 5PM, I had yet to receive a call from the movi

I retained All My Sons to support my move on 6/(Account No :***) I was advised that the movers would show up the afternoon of Sunday, 6/19, which was both Father's day and my birthday When it got to be late afternoon I started to reach out to All My Sons to find out they were running behind and they apologized We agreed the move would occur on Monday, 6/20, which I took a day off of work with no pay I called on Monday, 6/20, around 11:AM as I had not heard from anyone When I finally got a call back once my contact got to the office to find out that he "forgot" to transfer the order when we talked on Sunday and now they had no availability to conduct the move on 6/20, after they already missed the original booked date and cost me a day of pay They apologized and recommended I consider finding another company, which I advised I could not do given the short notice They confirmed they would move me on Tuesday, 6/21, as the first move of the day I had a one bedroom

My parents used ALL MY SONS MOVING & STORAGE this week to moveThey were quoted $and they were charged over $and the movers didn't even finish the job! They estimated the job would take 4-hours and it took more than because the movers were so slow and ringing up the billThey took apart furniture to move it and when they got to the new home, they refused to put the furniture back together and they refused to move the boxes into the new home - they just left them in the garageBecause my parents just moved here and they hardly ever use their credit card, my mom's credit card was declined for security reasons so she needed to call the credit card company to let them know it was really her making the chargeThe movers stopped working while my mom was on hold with the credit card company but told her that she would be charged for that time They also charged them for the time they were at lunch and on breaks That is no way to treat a couple in their 70's on a fixed inco

*** Account # *** Move date: May 6,
On April 8, I contacted All My Sons Moving and Storage to get a quote for my upcoming move on May 6, 2016.*** *** from All My Sons Moving and Storage contacted me during the afternoon on April 8, and gave me the following quote after our discussion about the contents of the move: men $per hour/hour minimum
I agreed and provide my credit card number for the? deposit ?totaling $and was told this deposit would deduct from the final bill I contact *** *** again on April 30, to confirm my move.*** promptly responded to let me know that someone would be contacting me a day or two prior to the move
I was contacted on May 4, and was told the moving team would arrive on May 6, between 8-12pm
On May 6, the team and team leader *** arrived and started at 9:30am after *** walking me through some paperwork Both my husband and I walked the whole team through the hou

Beware as business will not send you the contract / details of the billing process before movingThis allows them to rack up charges that you are unaware of until your furniture is being held hostage for payment At no time during the booking process did they mention if they utilized moving blankets to protect your household products you would be charged additional fee's as much as $ Another hidden fee is travel time, from the time they get in the truck which basically equals their hourly rate Drivers informed us this is company procedure to scam higher payments out of customers We had a hourly rate quoted then received a confirming phone call one day prior to move advising a lower rate which company denied Supervisor claimed all employees type extensive notes Drivers arrived late with no excuse Did not utilize floor protection in your homes New home had floor damage due to employee sliding furniture in homeStill waiting on email receipt that matches charges on my credit card as my receipt doesn't match charges Advise not to utilize this firm

I scheduled my move with your company on April 27thThe move was scheduled for Monday, May 1st at around noonI spoke to Amber to schedule the moveI told her that I didn't want to schedule the move too late in the afternoon because of trafficI was afraid that if we got caught in traffic that would artificially make the move much longer and would cost me more moneyShe told me that even if the movers were caught in traffic that would not add to the billShe went on to say that she would make it for o'clock noon and that I would be getting a call about minutes ahead of timeI waited all morning and heard nothing from the moversAround p.mI called your company and spoke to ScottHe said my appointment wasn't scheduled for noon because specific times were never given b/c there's no way to tell if the previous customers would be running behind scheduleI was then told that the team assigned to my move would be arriving at some point during the day but I was not given any time nor any window at allI asked him how late should I expect the movers to arriveWhat was the latest possible time? I received no estimate at allWhen I asked if it was possible that the move could go as late as midnight Scott replied, "Of course not." He then said that I should hear from them around p.m.Around pm I received a call from Scott informing me that he had a four-man team available that could come by right awayHowever, I would have to PAY MORE for itI was moving from a bedroom townhouse to a bedroom apartmentI did not need a 4-man crewI booked a 3-man crew because that's what I needed and could affordI told him that he certainly could send them over but at the same price that had been arranged originallyHe said that if I wanted the 4-man crew I would have to pay the Four Man Crew priceI told him that I was not comfortable with that and that I would wait for my man crew to be availableA little after p.mI received a call from another employee.He asked me, "How is tomorrow looking for you to move?" I was shockedI am a teacherIt is not a simple thing for me to take a day offI must arrange for a substitute in advanceI told the employee that I could not wait until the next day because that would require me taking it an additional day off from workI also informed him that my lease was up and I absolutely had to move.No responseI told him that I was getting the impression that the movers weren't comingStill no responseI asked him what time I could expect them and how late would the absolute latest appointment be and again, no responseAfter a moment he suggested that if I were able to arrange the move for the following day that's he would have just the cost to offset the inconvenienceHe told me that he would remove the travel time and the fee for packing materialsI told him I wasn't aware that I was being charged for packing material since I had all of my own boxes and tapeHe he mentions that if they have to shrink wrap that I would be charged for thatI have no idea what that would have cost me but that was my discountThe travel time and the shrink wrap and I was getting the very distinct impression that unless I agreed to move the next day I wasn't going to have any movers at all At this point it was after p.mand all other moving companies were closed by this timeI was absolutely trappedI told your employee that I felt like I was being held hostage as at this point I had no optionsHe said that he didn't want me to feel that way and I responded, "How else should I feel? What options do I have?" I asked him what time I could be GUARANTEED that the movers would show up the next dayHe told me that I would be the first customerI asked again, "If I'm the last customer what time should I expect them?" His response was that he did not want to give me a specific time because then I would have another reason to be upset with him if they did not show up by that timeI said, "If I do not agree to all of your company's terms I will have no mover for the next dayToday is the last day I was allowed to be in my previous addressI had to vacate the premisesI can't just stay there because your company didn't show up."
I asked him if it was reasonable that I should expect the movers to arrive no later than a.mHe very hesitantly agreed that a.mwould be a reasonable time but again stated that there were no promises because he did not want to promise something that he could not a 100% deliverWhat kind of business sees their 1st customer at almost midday???
The next day the movers showed up a little before amThe move was uneventful but afterwards I discovered that my TV was broken and boxes were missing with electronics in themContacted the company via email and in person and was offered the cost of my TV PERIODI'm taking them to Small Clams Court

When hiring All My Sons/J's for my moving needs, I was quoted a price of $to move a bedroom apartmentI was told that I would have two guys for the move and they would work per hourI agreed to this because I figured they shouldn't go over the prearranged time since I didn't have much furniture to moveI did ask the operator when scheduling if the covering of my furniture to protect it would be free and she said yes.This further confirmed me that I was choosing the right company, other companies I contacted regarding my move charged for wrapping of the furniture so this made me very happy that they "would not" charge me for that step in the move processWhen the guys arrived to my place at 11:30am, I noticed that they were moving my furniture with a HUGE truck, large enough to move a bedroom houseI wondered why they would send this big of a truck but at that point I just wanted them to move my things because they were working by the hourThe movers were very niceI

On Friday, November 3, 2017, this *** movers location moved my furniture from *** into a *** facilityThe apartment was a small studio on the first floorThe company said the move would cost me $at the most
However, when the movers got to my studio, they would disappear for 10-minutes at a timeIn addition, they were taking one small item down to the truck at a timeWhen the truck was loaded, they realized that an item clearly marked to not go in the truck was in it, and had to unload the entire truckI was helping the movers the entire time, as they were claiming "they were tired and fatigued."
After hours just to get the furniture to then van, we drove to the storage unit, which took minutesWhen we got to the location, the movers would not unload the van until I paid them $1,in addition to my $depositI called the owner and he said he would do it for $Before they were nearly complete, the

Our move was scheduled for Thursday, May 26, a morning moveMy husband called at 8:07am to confirm the delivery and was told that we had an afternoon moveSometime between 6pm - 7pm we were finally able to confirm that our move would be taking place after numerous calls to dispatchThe crew showed up at our old home at approx 8:30pm, which was a three bedroom townhouse and we were given an estimate that it would take hours for the loadhours later the crew was finally ready to head to our new home, arriving at 2:45am (mile drive)Our understanding from the crew was that they had been working since 7amThe crew was unprepared and exhaustedIt took a total of three hours to unload and the following occurred: - We were offered to pay "off the books" - Only one box was brought into the house at a time causing a HUGE delay- My dryer was dropped on my brick stairs - Both washer and dryer have huge dents on the top - My mattress is covered in black smut from not being probably

I was dissatisfied with time frame and price of my move
On Dec.15,I spoke with*** *** about the details for my move on Dec.20,I was informed that there is a two hour minimum (men @ 139.00/hr)that was understood along with travel feeMy items was moved from a 10xstorage unit and it took hours for men to unload a storage unit when it only took two men an hour to put the items in the unitI feel that there company policy is to move as slow as possible to kill the mandatory hoursThe entire move cost me for a quoted hoursIt should not have taken that longThey collect a deposit and then charge you before the service is complete according to the time that they believe that they will be finishedWhen I voiced my concern to *** *** on 12/23/he told me that my items came out of a storage unit that holds items for a 2000sq.ft houseThe items that was in the unit came out of a 1274sq.ft apartmentNot to mention that the travel f

I paid this company that does business as All My Sons Moving to move my items from a storage unit to my home While at the storage unit, an employee attempted to move the glass shelving for my tv stand and shattered it I wrote on the copy of the paper work that my item was destroyed I also took pictures at the storage unit showing the item destroyed I was told by the driver Sean that someone would be contacting me No one did, so I reached out to the company on 09/11/ I was told that a package to file a claim would be emailed to me I never received it, so I called back again on 9/and was told again a package would be emailed to me Again, no email was received I called a third time on 9/and was told a package would be emailed to me To date, I have not received the emailed package and I have also not received a phone call and my destroyed item was never replaced My entire dealings with this company was horrible After telling me I would be charged for a min

I used this company for moving purposes I was quoted for men crew I only received men I was quoted for hours but they only worked hours I was still charged the full amount even after I was told I would be credited which I have in writing by *** the manager I was also charged double and they damaged roughly 2-3K in furniture the claims department has done nothing and after several attempts in writing and messages with no response I have taken this option for help

MY MOVE WAS THE MOST HORRIBLE EXPERIENCE OF ALL TIMESI CONFIRMED A MORNING MOVE AND MY MOVERS SHOWED UP AT 4:PM DEAD TIRED FROM A OUT OF STATE MOVE EARLIER.AT A HOURLY RATE THEY WORKED AT A SNAILS PACE TO THE POINT OF OR WOULD GO MISSING MANY TIMESI BOOKED MEN AND AT MY FINAL DESTINATION AT 10:PM AT NIGHT ONLY MEN WERE IN THE TRUCK WHICH SLOWED THE PROCESS EVEN MORETHE CUSTOMER SERVICE THE NEXT DAY WAS EVEN MORE UNBEARABLE, THEY TOLD ME THAT'S THE WAY IT IS AND THERE WAS NOTHING THEY CAN DOI WILL NEVER ADVISE ANY ONE TO USE THEM EVERI WAS BETTER OFF WITH GUYS ON THE CORNER AND A CASE OF BEER!!!!!!!

Overall cost much more than quotedBroke furnitureLeft TONS of stuff at my oldDmgd furniture and caused water leak
Absolute worst moving company I have ever dealt with
Overall cost much more than quotedBroke furnitureLeft TONS of stuff at my old home even though we hired them to quote us what it would takeAnswer? Pay moreHooked up my water line to fridge causing leak, wall damage and basement damageMost stuff just stacked wherever they could sit it down in my basementAt first everything is "friend" and "no problem", until they want more money
AVOID AT ALL COSTS!!

I highly recommend *** *** if you need to have your floors refinishedWhen I was working on my house to sell, I had four total bids from different companies to refinishing my 'year old pre-finished hardwood floors'It was obvious based on the inspection for the estimate *** was going to do the best jobHe ask questions, made observations, and pointed out things I had never noticed all things that none of the other three companies thought mention during their inspection When all was said and done, I am convinced that the hardwoods *** refinished sold the houseThey were beautifulThe house sold in days after being put on the market

On Friday January 27, 2017, we had All My Son's movers move our household belongings from *** First off, they charged our credit card $for this move which is excessive We have bedroom set, living room set, dining room set, a washer/dryer, and a few boxes It took the movers a very long time as they were taking their time to move our belongings We are disputing the amount of hours this took Note we had used All My Sons movers in February to move the EXACT same items (less couch) for under $ This new move, driving distance between the locations in under miles
During this move, the movers broke our glass dining room table, broke one of the plaster v-shaped stands to hold the glass table, and also gouged/scratched upper surface, right side, of bottom part of buffet To replace the dining room table and buffet amounts to $2,
We filed a claim through t

Never received money back from the company for unused time
The start time on my receipt was 9:am and the end time pm.However, the actual end time for 3:pmThe credit was unused time in the amount of $was never refunded

The company I hired was All My Sons moving and storage and I was sent an inventory sheet from *** *** with the above nameI notice the name comes up J's moving and storage for the same address that is on *** emailI hired this company to move me from *** *** *** road to *** *** WayWhen I spoke with Amber she promised I would get four professional movers and no one they were trainingHowever, that was not trueThey were training one of the movers, therefore, I had movers and a traineeThis was the longest move in historyThe men did not know how to reassemble the furniture they had taken apartI had to provide picturesThey kept switching out the new guy because he didn't know which took up extra timeThey damage my walls, left items that I had to pay extra to have moved, which were on the inventory listThey used up time trying to find the legs to the couches and nails to mirrorsWhen I asked where were the legs to one of the couches I was told "on t

All my sons moving worker *** is hyping people and charging traveling time and this may*** he's doing to all customersI advise anyone using this company to ensure they *** is ly over charging the hourly rate for travel time
*** has to stop getting over customers
If it wasn't for the three *** *** *** and *** would have not had a pleasant experience with my move
He needs to
Product_Or_Service: Payment for move