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Time Warner Cable Reviews (1354)

Review: When I first signed up for internet service though Time Warner Cable in the fall of 2013 the sales representative quoted me a price of $44 / month for internet service. I made sure to specifically ask if this would be the cost that I paid during the duration of using internet service with Time Warner Cable, and the sales representative said that this would be the cost that I paid. My bill is now $70 / month, and I have not once been informed of the price increase. I am tired of my bill increasing without my knowledge. It is deceitful that the company originally told me that my bill would always be $44 / month, knowing that this was false information. Huge companies get away with changing their customers rates without informing them way too much, and it needs to stop.Desired Settlement: I would like to be refunded the price differences and I think it is only fair to give me the original price that I was told would be the price while I continued my internet service with Time Warner Cable.

Business

Response:

Time Warner Cable has spoken with Ms. [redacted] and apologized for any misinformation she was given. A new promotion was offered that would be added to the account and valid for the next 12 months. Ms. [redacted] stated she was satisfied with the agreement.

Review: I have been trying to cancel my service with time warner for about a week now BEFORE I am charged my next months payment on the third and I have spent hours being transferred back and forth with people with no luck and I have had many dropped calls with them. I believe they are trying to ignore my cancellation that I am doing in a timely manner so that they can charge me. I do not with to have their services yet they refuse to disconnect my services and I will to be pleased if I am charged due to their lack of customer service.Desired Settlement: I would like for someone to speak to me directly and disconnect my service prior to the third when I will be charged for a service I have been trying to cancel for 2 weeks now. I will not pay a bill nor have that on my record for their negligence.

Business

Response:

We apologize for any frustration and or inconvenience the consumers reported concern has caused. TWC has attempted multiple times to try and speak with the consumer regarding the escalated concern but we have been unsuccessful in reaching her. As a result due to the multiple unsuccessful attempts to reach the consumer we have left a voicemail along with an email to the consumer with the proper contact information so we can be of further assistance in regards to the consumer’s request.

Review: I was sent to collection before without final bill.Before I moved to my new location I change my address, but they only sent promotions.They try (and finally succeed) to over-charge me on the last bill for over one month of service.The business practices of TWC are the most despicable practice ever experienced.I am so frustrated with this company that I will never return as a customer if I have the chance.Desired Settlement: I already paid the bill collection, and I expect not to have a stain on my credit report. If I do have anything on my credit report I make them responsible for all the damages.

Business

Response:

Good afternoon,

I spoke to Mr. [redacted] and apologized for the

inconvenience we may have caused. I sent

a copy of both final statements that were reviously sent indicating what his final balance is. Mr. [redacted] paid his final balance on 5/6/14

at a local office.

Review: I am a first time time warner cable customer and ordered time warner cable internet, phone, and cable service in mid April for my new house. I was quoted 130 dollars for everything and I prepaid the first month. Then 2 weeks later I get a bill for an extra 27 dollars and there was zero changes to my plan. I call to get the bill fixed and they send me to a supervisor. We are disconnected. I call back bc supervisor or agent don't call me. This time they claim if will be fixed. Now to installation. I instructed the first installer to put the cable inside of a certain wall outside my daughters room. He said no problem. I went downstairs with my daughter and came back and he had taken the cable out of the attic and stapled it around her entire room. Then had the cable came up and he had drilled a hole from my daughter room into the family room. I asked him what he did and he said that is how I wanted to do it. You will have to have someone else put it in the wall. He left I called time warner and they sent a second guy out. This guy attempted to drill the hole to get it from the attic into the wall (the attic wall is same wall above where wall fish will take place). He somehow missed the wall by 18 inches and drilled a 2" hole above my daughters bed. He then broke the attic cover because he was standing on it in the attic. He then said he would come back to patch the hole and paint the next day. He never showed. I called him and he said sorry and came the following day and patched the hole and said his supervisor will be here Monday to paint. The supervisor never showed and the installation guy never answered my calls. I then called time warner to file a claim and see if my bill was fixed. I talked to the person for about 20 minutes. During this I find out that not only was my bill fixed to the 130 a month but they also tried to charge me for the 2nd installer to come out and fix the first issue. I then get sent to a supervisor. She fixes the bill going forward and says that I will receive a credit toward the previous month for the added charge. She takes out the installation fee and tells me I will receive a call in 48 hours for the claim. I get the call and a few days later 2 claims managers come out bc each one manager a different installer. The first patches his hole in the side wall and tries to figure out paint. We just bought the house so we don't know the color. He says he can cut more of the wall away to match it. I'm not letting twc do any more damage. I tell him I will try to contact previous owners. They don't know the exact color I find. He comes and puts a cover over the patched hole and that is it for him. The second guy takes the attic door with him leaving an open attic to my daughters room and says he will be back in 2 days with th new one and to paint ceiling for his guys damage. That was 2 weeks ago. I called after the first week and asked about where the guy was and if my credit had been given for the additional billing charge. It had not. I was transferred to a supervisor. He said I had been given a lot of credits!!! Meaning the credit for the second guy to come out and fix the screw ups of the first. He then said he would check with the claims and get back to me. I heard nothing for 5 days. I called again on Tuesday of this week. Explained the situation and was getting transferred to a supervisor and was disconnected again. No call back. Called again. This rep was able to tell me that only one claim had been opened and it was closed. He apologized and opened a 2nd just for the second installation. He said they would call within 48 hours. Of course no call. This leaves us to today. I call back again go through the whole situation and they transfer me to a supervisor. We are disconnected again. Are you starting to see a pattern? Twc does this to get you so sick of wasting your time you just get over it and pay the extra charges. I call back and go straight to a supervisor. She says the claim has not been accepted and she will email the claims department. I ask to be on the email since nothing seems to actually be getting done. She says I can't do that for security. Or is becaus your customer service does nothing!

During this whole time my internet has been shutting off repeatedly and my on demand has not worked. Last weekend finally someone was sent out to fix the issue at least for now. My faith in this company is low as you can expect.Desired Settlement: I want the damages to my daughters ceiling to be fixed and I want my attic cover. It is unacceptable that your damage consultant would take my attic cover to my daughters room for 2 weeks.

I also want a phone call from someone (not a call person or their supervisor) to explain how they are going to rectify this situation once the damages have been fixed and give an actual apology. It is not okay to treat customers like this.

Business

Response:

We apologize for any frustration or confusion the reported concern has caused the consumer. The attic cover was returned the subscriber on 05/28/2015 and as a courtesy we have applied a credit to the account in the amount of $100.00. We want to ensure the consumer is aware that we value him as a customer and appreciate his business.

Review: Time Warner cable is a dishonest company. I have had several technicians come out to my home, because of low speeds and they all have had something different to say. I've had a technician say "I live in a congested area and will not receive the speeds I'm paying for." Then why is TWC charging me for service they cant provide? I had a technician come out to my house in the past year and tell me it's my router. So, I go out buy a new router. Does that stop the issues? No. So, another technician comes out and says it's the line in the street, that it's located in a spot where I keep losing signal. I have contacted Time Warner Cable so many times and now I am fed up. I'm being charged for service they can not provide, they can't seem to tell me what the problem is. It's not right and speaking with them is not resolving my issues.Desired Settlement: My desired resolution would be a refund for all the overage I have paid. I want for the service advertised to be the service provided. I want honest customer service. I want for Time Warner Cable to realize that their company is not providing excellent customer service and they need to fix that.

Business

Response:

I made several attempts to contact Ms. S[redacted] messages were left with no returned call. I closed the escalation and mailed attempt to reach letter 12/21/2015.

Review: I called in to Time Warner in the beginning of July 2015 - complained about my wireless speed, I was told that my speed was unusually slow. We made an appointment for a technician to come in and investigate. We found out that the modem that was issued to me initially was only supposed to be for a service granting 30 megabytes per second. I have been paying $74 with $0.95, I upgraded to 100mps from 50mps, not 30mps initially. I called on July 21st to obtain a refund on my missed services and instead resolved for just three months of credit with one of their customer service representatives for the months of July, August and September via chat (I kept the transcript). Today on September 10th 2015 I received a letter with August and September's bills due, so I called it in. I was told that the request was submitted but denied. I kept pushing for some kind of assistance since I was not told of the denial, was granted $41 and some change; on top of that matter I was told that I could not get any sort of proof or writing of what transcribed between myself and Time Warner today. I don't understand how I am liable for the months I was initially promised by a Time Warner employee, or why nobody there had someone notify me of the revoked/denied request. I feel wronged, angry, stolen from, frustrated and betrayed by a company I started off trusting in good faith. Please help me resolve this matter along with avoiding any future complaints related to this. Thank you.Desired Settlement: I want the months promised credited. That's all. The months initially promised and some kind of penance for the trouble I am having to go through now.

Business

Response:

Thank you for contacting Time Warner Cable through the

Revdex.com. Please know that we take this matter

very seriously. We are committed to providing quality customer service and we

follow up when we hear that our customer experiences are less than

satisfactory.

At this time, the $41.88 credit

that was previously not processed has already been processed. As a courtesy,

your rate has been reduced $10 starting with your currently billing cycle and

continued for an additional 11 months.

We value you as a customer

and we appreciate your business. Please accept Time Warner Cable's sincere

apology for your recent experience.

Review: We have been experiencing issues with connection over two years now... few months ago TW rewired the entire building and the issue seemed to have been gone and recently we have been having big issues again... we have 20 people on the phones speaking with customers nationwide... our business is suffering because of this, our customers charging back their banks, cancelling accounts etc. This is an URGENT matter and TW does not respond at allDesired Settlement: FIX THE CONNECTION ISSUES...

Review: I have a complaint against Time Warner Cable. I believe they have an intentional unethical system where they create seperate accounts for billingand a whole other set of books for people who will later cancel their account. The reason, I believe for this practice is so people will have a big hasle when they cancel their account and even be unable to get their refund check (since they force you to pay money up front when you open your account).

I must have told Time Warner that my name is [redacted] at least 5 times (phone records retrieval could easily verify this) but they kept listing my name as [redacted] (but only on my refund account). I wrote them one last incisive letter, at which point they listed my name as [redacted]: but they still refused to send a refund check with my actual name on it.

The reason I believe for this is an unethical business practice attempting to defraud customers who choose to discontinue doing business with them. By listing a bogus name on a refund check, the customer will not be able to obtain a efund, which I believe is intentional.

I would like to file a formal complaint against Time Warner and I would also like information on how to file a class action suit to stamp out Time Warner's unethical practice.Desired Settlement: Would like a refund under the corrsct name.

Business

Response:

I made several attempts to contact Mr. [redacted] at the telephone number that was provided. I was able to leave 1 or 2 messages there after the telephone number stop accepting messages. The refund check is being processed in the correct full name Donald R. [redacted] and will be sent via fedex. An attempt to reach letter was mailed 4/17/2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10576570, and find that this resolution is satisfactory to me.

Thank you for your help in resolving my matter ID #1056570. After apparently ignoring my request for months, Time Warner inexplicably became very motivated to resolve my matter and even acted with a "sense of urgency". This sudden change in attitude and ability to fulfill a request promptly is hard to figure, although I suspect it had something to do with your help and I thank you for that.

Regards,

Review: Time Warner has wretched customer service, they don't much care.I was scheduled for 06-24 for internet, they never showed up. They had scheduled me for 06-30, then showed up without telling me on 06-27. I was at work & could not be at home. They said the next date they could give me was 07-02. I got a coworker to cover for me so I could meet their new window of 5-7pm. The serviceman didn't show up until almost 8:30pm. I asked that it be wired through the attic, I was told he didn't have the tools to do it & it would cost $60 more. Um, I shouldn't have to pay for a job to be done correctly, instead of having a hole drilled through my stucco & interior wall. I went round & round with this company for serveral days, they either lied or beat around the bush, they didn't much care their customer service is horrible. DO NOT use Time Warner!!! I sent the serviceman home, cancelled my account and went with Verizon. Since then I have reported them to the California Public Utilities Commission.Desired Settlement: If there is monies to be had, I want them back. I had just moved and had several hook ups scheduled. I would like them to be told they can't treat consumers like this.

Business

Response:

On 06/29/2015 at 1:39pm I called Ms. M[redacted] and informed her that nothing was paid on the account to refund. Her response was “I was just making sure; I was connecting so many things I don’t know what was paid”. She also informed us that she filed a complaint with the public utilities commission as well. I informed her that we will respond to the Revdex.com and close the complaint with this information.

Review: THIS IS THE MOST SCANDALOUS AND FRAUDULENT COMPANY LIKE ENRON WAS. THEY GET YOU TO SWITCH AND GIVE YOU EMPTY PROMISES AND LIE TO YOU AND HORRIBLE CUSTOMER SERVICE AND CORPORATE SUCKS. I SWITCHED AND PROBLEM AFTER PROBLEM WITH THE TV, INTERNET AND PHONE. IT TOOK THEM OVER 2 WEEKS TO PORT MY HOME # AND IT WENT ON AND ON AND THEN THEY UPGRADED MY MODEM SPEED WITHOUT TELLING ME AND SO MY MODEM DID NOT WORK RIGHT FOR OVER 2 WEEKS AND SO THEY SWITCHED THE MODEM OUT. FROM APRIL TO MAY 23RD MY MODEM WAS OFF AND I WAS DEALING WITH ROBERT AND IRVIN AT THE CORPORATE OFFICE WHO SUCK WITH COMMUNICATION AND NEVER CALL BACK AND LIE AND SAY THEY DID. THEY GAVE ME A CREDIT OF $45 FOR MY PHONE ISSUES AND A CREDIT OF $28 FOR THE MODEM AS ON 5/23/15 THEY REPLACED MY MODEM THE TECHNICIAN SAID MY OLD ONE WAS RUNNING AT 20-22MPS AND AFTER HE PUT IN THE NEW ONE IT WAS RUNNING AT 80-85MPS, HE TOLD ME THE MODEM WAS DEFECTIVE AND THE CABLE IN THE BACK WAS LOOSE AND I HAD NOTHING TO DO WITH IT. 3 WEEKS AND NO CALL BACK FROM CORPORATE WHICH SUCKS. I MADE 2 "GOOD FAITH PMNTS $50 ON 5/22 AND $62 ON 6/8 AS I WAS AWAITING A DESCENT CREDIT FOR THEIR [redacted]. I SPOKE WITH 3 PEOPLE ON THE 10TH AND ONE WAS A SUPERVISOR WHO FAILED TO SAY ANYTHING TO ME AS TONIGHT THE 11TH A TECHNICIAN ARRIVED AT MY HOME TO COLLECT OR TAKE THE EQUIPMENT. NO NOTICE WHAT SO EVER WHICH WAS MESSED UP. I THEN CALL CUSTOMER SERVICE TO TELL THEM THEY ARE SHASY AND SCANDALOUS AND SHOULD HAVE TOLD ME YESTERDAY AND THE SUPERVISOR A[redacted] WAS A TOTAL [redacted] AND RUDE AS CAN BE. THIS COMPANY IS A TOTAL JOKE. INADEQUATE SERVICE THAT SUCKS AND DUMB CUSTOMER SERVICE PEOPLE WHO KNOW NOTHING AT ALL.Desired Settlement: YES I RECEIVED SOME MONEY BACK HOWEVER AFTER SPEAKING TO 3 TECHNICIANS THEY AGREE WITH ME THAT I DESERVE ONE MONTH CREDIT FOR THE HELL I HAVE BEEN PUT THROUGH, I AM DEMANDING $108 BE CREDITED TO MY ACCOUNT ASAP. THIS IS RIDICULOUS AND I AM ALSO GOING TO THE NEWS. I WAS SCAMMED

Business

Response:

Thank you for contacting Time Warner Cable through the Revdex.com. We are committed to providing quality customer service and we follow up when we hear that our customer experiences are less than satisfactory. The previous credits on your account stand and you are entitled to an additional $40.50 that has now been applied. No further credit can be justified. We know a choice of service providers and we thank you for choosing Time Warner Cable.

Review: I spoke with representatives multiple times to ensure that I could purchase and activate my own equipment without needing to pay for a service call. Once assured, I ordered my equipment and when it was delivered opened my account. However, I could not seem to get a connection with my modem. After spending most of an afternoon on multiple chats and phone calls I was told that I had been misinformed and that I would have to pay for a service call after all. They offered to discount the cost of the service call by $10 but insisted that it was necessary that I pay the remaining $30. I refused and asked that they cancel my service as I was unwilling to be force to pay this added fee.Desired Settlement: Since I invested my money in equipment and my time in attempting to resolve a problem that I had been promised I would not encounter, I would like for them to fulfill their promise of activating my service at no additional charge.

Business

Response:

We apologize for any misinformaiton. Service has been activated. Mr. [redacted] has not been charged any additonal fees for a service call.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: We were contacted by Time Warner Business Class regarding faster internet speeds. We were assigned to [redacted] as an account manager. She sent us a 3 year contract for Internet services on May 28th. The contract was effective as of June, 11th 2015.

We had the install team show up on the 26th of June to install the services but they said that they could not install because they were the wrong team for the job. They said that they would put the notes/pictures in their system and that the correct install team would be dispatched within a couple days.

On the 29th I started following up with Time Warner. We were told that the process would take another couple days but that we would be notified.

After a couple days, we reached out to [redacted] for a follow-up but she was not in the office. Over the course of a few days, we left several messages for [redacted] and her Supervisor "[redacted]". Still no reply. We called the general customer service line "[redacted]" to try and get some answers because we had written our notice of cancellation to our current Internet Service Provider and were approaching the end of the 30 Days (July 11th).

When we called the general line, we were directed to "[redacted]" whom we could not reach as well because the number we were given had a recorded message saying that the number was unreachable.

Long story short; we have been pushed around to different people and no real resolve has occurred. Since we signed contract with Time Warner we sent our letter of cancellation to our current ISP ([redacted]) as well as our analog line provider ([redacted]) because we were switching over three services to TWC (Internet, Analog phones, and SIP trunk for VOIP phones).

Due to the promised faster internet speeds, we also purchased a new server from [redacted] (approximate cost $14,000 but we have receipts)

Today (07/07/2015) we were told that Time Warner sent out a site surveyor and that they could not provide services because it is too expensive.

This puts our company in big trouble because we have already cancelled services and ordered our new server as a result of the signed contract with Time Warner Business Class.

This is wrong of them to try and jump contract with us especially since they were the ones to reach out to us in the first place. We were also told that they could still get us services to our location but that we would have to switch to fiber and pay more. We feel that this is a way Time Warner is cheating customers into business and pushing their more expensive solutions on businesses because they know how bad it is for a business to be without internet services. This seems like a scare tactic into more expensive services and should be stopped.

As a business, we have already spent a lot of time on this project with Time Warner and it is hurting our business to allocate our IT resources daily to resolve this issue with them.Desired Settlement: All we want Time Warner to do at this point is honor their contract and provide services. If they cannot provide the services in the agreed contract, they should at least (as a minimum) reimburse us whatever costs were incurred as a result of our signed agreement (New Server, Employee hours, Loss of grandfathered rate with current ISP during cancellation)

Business

Response:

Our Sales Director for the area made contact with the customer via e-mail and he let him know that other departments are reviewing this and will hopefully have an answer for him by this week.

Review: After moving from Queens, NY to upstate, the company was unable to find the equipment I returned (cable box and modem) to Time Warner Cable. After making several phone calls a month in order to have the employees find and identify the equipment, they were unable to do so. They then sent my account to a collections agency, with absolutely no follow-up on the lost equipment. Instead of going through the trouble and hassle of getting their employees to do their jobs, and filing the paperwork with the collections agency, I am now begrudgingly paying the fee for the lost items. They were returned by me, and lost by Time Warner Cable, with absolutely no solid effort on their end to track and find the missing items -- now I pay the price. THANKS!Desired Settlement: I would like Time Warner Cable to refund the amount I've paid for the lost equipment in full.

Business

Response:

The customer paid $149.43 on09/26/14 and this was for services through 10/14/14…however, since the accountwas closed on 09/26/14, there was a prorated amount of -$119.56. Per the ledger and statements,there were no other payments made after 09/26/14.

Review: I have reported on and off Internet connections on a daily basis with no permanent repair or fix. This is happening due tob their infrastructure or process issues, not our equipment failure. I have been overcharged repeatedly and continue to lose business revenue that is dependent on an Internet connection that is stable and reliable.Desired Settlement: I would like our Internet to work and be reimbursed for the premium charges that have actually been for low quality Internet.

Business

Response:

I've tried to get a hold of customer on 2/17,2/22 and 2/23. I sent customer an attempt to reach you letter.

Review: I contacted Time Warner Cable to ask about establishing phone and cable service in addition to my existing internet account. I made it very clear to the representative that I wanted DVR to record my favorite shows, that I wanted Showtime and HBO and I wanted to upgrade my internet speed. The representative promised me all of these services at a price of $117 per month. The installer was supposed to arrive between 8-9 am but he did not show up. After spending an entire day trying to get someone to help me, an installer finally showed up at 8 p.m. but he seemed very confused about what services were supposed to be connected. Because I have been disappointed in TWC in the past, it did not surprise me when he said he was given the wrong remote and then the next day, I realized I could not record on the box I was given. The installer had promised that a new remote would be sent but no replacement remotes were ever sent to me. I called to ask about the promises that were made regarding the price, the DVR and the remote but the "customer service" person couldn't communicate beyond canned sentences and made it clear that if I wanted the things that were promised to me at no cost I would have to pay for them. I believe I am a victim of either bait and switch or completely itic salespeople who are making promises they can't back up. Either way, I am so angry and that I believe the only way this incompetently managed company will do something is to make it clear to them that I am not messing around and that I want them to deliver what they promised at no cost to me. I also just received my first bill and again to no surprise, the amount I am being billed is substantially higher than what I was promised. Please help me. Thank you.Desired Settlement: I want TWC to install the proper HD DVR box that was promised at no charge - either for the box or the installation. I want the correct remote control. I want my bill to be $117 as promised. More than that I do not expect and quite frankly at this point I doubt they will do the right thing anyway. I do appreciate your trying.

Business

Response:

We apologize for any confusion the reported concern has caused the consumer. Time Warner Cable phone records confirm the subscriber was quoted the correct rate and monthly package agreed upon. Her recent bill consisted of the regular monthly rate in addition to prorated charges for when the package was added however; as a courtesy we have applied a credit to the account in the amount of $24.16 clearing the prorated fees incurred. In addition Time Warner Cable has upgraded Ms. [redacted] with the desired DVR box and waived the additional $12.99 recoding fee for 12 months. We want to ensure the consumer is aware that we value her as a customer and appreciate her business.

Review: Services were terminated with TWC 8/2014 after multiple phone calls and escalations to management. Account was closed and all funds satisfied. No outstanding billing owed. No bills received, no phone calls since; received notice on 5/28/15 of outstanding balance of $110.12 being sent to collections. About to purchase home, collection filed on Credit Bureau could severely damage ability to purchase home. Upon contacting TWC 4 different times on 5/28 & 5/29, no explication of reason for outstanding bill or what service charge is pertaining to. Informed I need to take it up with collection agency and that someone from the banking services might contact me back. No resolution has been given. When services were terminated in 8/2014 was guaranteed account was closed and no funds due. Unacceptable business practices need resolved immediately. TWC has unethical business practices and could damage my future in home buying with this matter. No other accounts in collections, credit in good standing. ..this significantly impacts my credit and is not a valid charge.Desired Settlement: Outstanding balance deleted from account, collection account closed and removed from all credit reporting agencies, no further contact or correspondence from Time Warner Cable. Will never do business with this company again in the future, all personal information (contact phone numbers/mailing address/etc) deleted from TWC marketing list.

Business

Response:

TWC apologizes for any inconvenience the reported issue may have caused. TWC has contacted Mrs. [redacted] to inform her that account# [redacted] was not reported to the credit bureaus and account has been recalled from collections.

A letter will be sent in the next few days to the customer from the collections agency (CBA) confirming, account recall.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I ordered in June of last year their * Signature* bundle which during that time they were running a special ,stay with that for 3 months and we will send you a visa gift card for $500.00. It is now Feb. 6, 2014 and I have not received anything. I have called them every two wks only to be given a date that it was supposedly sent. Every time the date passes and I call them only to be told something else. They seem to put me off.. Even one time someone gave to me the number for [redacted] which has nothing to do with the card.. The last straw was when last wk I was told I would receive the card this past Saturday . I waited till Monday ,called them Tues and it was never sent ! Then I was told it would be sent on Feb. 10th .This is how it has been going on since Sept of last yr. I feel like its false advertisement and that I was scammed into a higher service with a promise that never came throughDesired Settlement: I want the $500.00 [redacted] gift card as orignaly promised to me. I don't want credit to my account just the card. I feel and I Know I have followed through on my promise of keeping signature for 3 months ( and in fact still have it ) Yet TWC has never full filled their end of the agreement. which by the way they sent out post cards advertising for this special . and included it in with last yr bill . If I can get more for the unfulfilled promise on TWC fine, then I want the @500.00 Gift card, and 3 months credit on my bill. But I want the gift card as promised... MY account to time warner is : [redacted] . Also I complained on line as well, I was told another 6 wks of waiting which is odd for I called them this wk. and was informed that the card was going to be sent out Feb. 10th.. This is the kind of game they have been playing with me since Sept. Nothing but excuses , always different dates, etc.

Review: My cable was turned off last week with no notification - so I signed onto the site to see why. I had just paid more than I needed to. And I saw I owed $155 + due 'immediately'. Considering I had just paid $200 I thought it was odd - but I paid immediately online to get my cable turned back on. It also said I had new charges of $129 due on Oct 5. I couldn't quite understand. I owed $58, said I made a $200 payment, then owed $155 immediately, with another $129 due on Oct 5.

Does that make sense?

So now I got a bill in the mail which says I only owe $58 due on Oct 5. and doesn't include the $155 I just paid, only the $200 ??????

So I signed back into my account, and it says I owe $129 on Oct - sound fraudulent to you? Sure does to me.

I'd like my $155 back less the $58 I owe and since the $129 came out of no where I'd like that off my 'due in 5 days' record - as they'll likely turn off my cable without notification.

I will be canceling my account and going back to RCN. . this is complete fraud but I want my money back.Desired Settlement: $155 I just paid less the $58 I owe for Oct 5 and I want the due $129 off my record

Business

Response:

Per TWC's BANKING SERVICES Department - RETURNED EFT(#[redacted])/ CHECK DATE (9/12 )|AMOUNT $200.00 /DUE TO (STOP PYMT ) + $20 RETURN CHECK FEE. PAYMENT MUST BE MADE IN CASH, MONEY ORDER OR CREDIT CARD ONLY. No errors on account, no incorrect charges.

Review: When I signed up for Internet service with TIme Warner about 4 and a half years ago, I was told I would need to lease a modem from them. I was given the option of paying an extra $4.95 per month for wireless, and this was the only option I was given (I accepted). SInce then I have been paying $12.95 per month to lease their modem. I have paid them over $500 for this modem which I recently found out is no longer even being made and can be purchased for less than $100. Once I realized this I asked why I shouldn't just be able to own the modem by now. Once I asked about it I was told I could buy my own modem and use it, but the over $500 I have spent on their modem does not make it mine. If I was given this information when I signed up I would certainly never have spent so much on their modem. It seems absolutely criminal to me that I have paid for this item over and over and over with no price adjustment.Desired Settlement: I would like a portion of my lease payments returned to me. I think $400 would be fair since the modem is available for about $45 today.

Business

Response:

Thank you for contacting Time Warner Cable through the

Revdex.com. Please know that we take this matter

very seriously. We are committed to providing quality customer service and we

follow up when we hear that our customer experiences are less than

satisfactory.

Please know that Time Warner

Cable has offered the option of a customer owned modem prior to the advent of the

fees associated with leasing a modem from Time Warner Cable. The fees for the

modem are not just for the cost of the modem itself, but also cover the replacement

of modems at no additional cost should the modem malfunction. Leasing the modem

from Time Warner Cable is not a requirement for customers, but is offered as a

convenience to those customers who do not wish to be responsible for the care

and upkeep of their own equipment.

In the interest of customer

service, we will offer you six months free of the modem charges associated with

your account. Should you choose to purchase your own modem in that time, you

will no longer incur the modem lease fees. If you continue to utilize Time

Warner Cable’s equipment, you will again be charged for the modem starting on

March 9, 2016 at regular retail rate.

We value you as a customer

and we appreciate your business. We know you have a choice in service provider’s

and we thank you for choosing Time Warner Cable.

Review: I was offered a $300 rewards card for switching from Verizon to TWC . I was told I would receive a redemption code that has to be registered online within 30 days. I never received code, time is running out. They sent me to redemption department (via phone) who stated it is generated form sales department. I am getting royal runaround.Desired Settlement: I want my $300 rewards card code so I can register and after 3 months of on time payments ( I am already on autopay) redeem my card. Why are they not following thru ,they told me I am eligible when I signed up.

Business

Response:

7/3/15 CUSTOMER CALLED IN TO FIND OUT HIS REDEMPTION CODE FOR THE $300 GIFTCODE. I ADVISED TO CHECK AT WWW.TWCBETTERREWARD.COM AND DO FORGOT YOUR REDEMPTION CODE TO REGISTER FOR $300 GC.CUSTOMER AGREED (OPERATOR B0F).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution may be satisfactory, but be fully aware if at conclusion of 90 day period TWC does not deliver on the offer or finds reason not to honor their original agreement ,further action will be taken.Regards,

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Description: TELEVISION-CABLE, CATV & SATELLITE

Address: 1525 Marie Drive, Hopkinsville, Kentucky, United States, 42240-4903

Phone:

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Web:

cabletelevisionbundles.s9.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Time Warner Cable, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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