TimePayment Corp.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted] Actually [redacted] took the money from my account. Because there was a error on the first application [redacted]. We did another application [redacted] that was not processed. Husband gave a new card number and the account was not processed. We are tired of going back and forth about this issue. He did what was asked of Time Payment. And all they are doing is giving excuses. And keep re-doing accounts, that don't get processed.

TimePayment has had the opportunity to review your accounts, and we would like to take this opportunity to address your concerns.   Our records indicate that you have two (2) Consumer Equipment Leases with TimePayment, for the leasing of [redacted] Water Units – Accounts [redacted] & [redacted]....

Notes indicate that you called TimePayment on December 6, 2017, and submitted your buyout payment of $882.75 to close account [redacted]. Account [redacted] has 1 monthly payment remaining on its requisite 21-month Lease Term, as well as the additional three (3) monthly payments due in order for you to own the equipment (a total of 4 remaining monthly payments).   While it is true that your obligations as outlined in Lease [redacted] have not yet been fulfilled, TimePayment acknowledges that there may have been a miscommunication during your telephone call with a representative on December 6, 2017. As such, we will agree to close Account [redacted] for payments already received.   We apologize for any inconvenience, and hope that this matter has been resolved to your satisfaction.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .  The contact is not my Signature, I did not sign this contact! Please remove this debt from the following credit files ([redacted].) If you don't I will file a complaint. This is not my debt and that contract is not my signature.  
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We apologize that you are not satisfied with our original response to your complaint relating to the Commercial Equipment Lease Agreement that you signed with our company – however, we do believe that it properly addressed the concerns outlined in your complaint. In your rebuttal, you are requesting a detailed breakdown of the costs and fees associated with your monthly Lease Payment, including “numbers, deductions, percentage rates, etc…” As previously explained, the contract that you signed is a Commercial Equipment Lease Agreement, and not a loan - there are no “percentage” (or interest) rates. Your base monthly payment of $204.07 is an amount determined by our company (and agreed-to, by you), based on the retail value of the equipment, as well as your personal and business credit ratings. By signing the Lease Agreement and the Delivery and Acceptance Form, as well as completing our recorded verification telephone call, you represented to TimePayment that you had read and understood the terms and conditions of the contract that you had signed. TimePayment relied on your representations and purchased the equipment from Bolton Tools with the understanding that you would pay to lease it from us at a rate of $204.07 (plus applicable taxes and fees) for a period of 57 months. To reiterate, you were given ample opportunity to cancel the lease transaction prior to commencement of the contract. Rather than cancel, you elected to sign the Lease Agreement, accept delivery of the equipment and complete our recorded lease verification telephone call. As the Lessee and Personal Guarantor, it was your responsibility to read and understand the contract prior to signing it – or to seek advice from a legal professional, if the terms and conditions were not understood. Please note this is a Commercial contract, not a consumer contract.  The terms and conditions of the contract are clear and unambiguous and this contract is compliant with all applicable laws and regulations in all 50 states.  As a business owner, you are charged with knowing the contents of the contracts that you sign.  It is the responsibility of the business owner (Lessee) to ensure that they understand the amount that they have agreed to pay.  We apologize that you feel as though the terms of the Lease Agreement were not properly disclosed within the pages of the contract. However, all terms and conditions are appropriately and accurately stated. Your complaint and rebuttal suggest that you are seeking to simply pay the retail value for the leased commercial equipment. Unfortunately, TimePayment is not able to provide such a service and, as such, you remain responsible for the terms of the contract as they are stated in your Lease Agreement.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We understand that you are claiming that you did not sign the Lease Agreement, and that someone else used your personal information and signed your name to the Lease. Please complete and return the Forgery Questionnaire so that we can formally investigate this claim.

TimePayment Corp. has had the opportunity to review your account with us, and we would first liked to apologize for any inconvenience. The Non-Cancelable Commercial Equipment Lease Agreement that you entered into with us in January of 2014 included a Purchase Option Rider, which offered you a $1.00...

buyout at the conclusion of the initial lease term.   TimePayment received your buyout payment of $1.06 on April 25, 2016 and notified you, via email, that your payment obligations under the Lease Agreement had been satisfied, and the account would be closed.   A system glitch caused additional notices for a balance of $1.06 to be mailed to you. Please be advised that the notices were mailed automatically, in error, and there are no further payments due on your account. TimePayment is not willfully attempting to collect any additional amounts from you. Your account was paid-in-full on April 25th, and closed thereafter. Please disregard any additional mailed notices.   Thank you for giving us the opportunity to review your account and respond accordingly.

As previously stated, you do not owe any additional money on the account. We are working to correct the glitch so that the $1.06 balance does not reflect when you log-in to the online portal. You should not receive any additional notices in the mail. Please allow time for the glitch to be corrected. Your account with TimePayment is closed.

We would like to further clarify the terms of the Lease Agreement, and correct one prior statement. As stated in our initial response, your account continued generating monthly bills when you failed to make your final lease payment in September. To correct our previous statement, your account currently contains two (2) past-due invoices (September 10th and October 10th), and one additional invoice (November 10th) which is not past-due. New invoices will continue to generate on the 14th of each month until the account is closed. Additionally, TimePayment did not request that you return the equipment one month prior to the end of the lease term. TimePayment requested that you return the equipment by September 10th – which was the date that your lease term was set to expire. However, because you failed to submit your final payment, the lease term did not end. In order for us to close your account and consider it paid in full, you do need to complete the requisite lease term by paying the invoice that was due on September 10th for $365.22. We hope that our responses have clarified any confusion.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I will not accept any business response and this case will remain open until the portal shows no balance due and no balance overdue. If that's a day or 10 days, this will not be accepted as I don't feel this was a "glitch" but intentional in order to try to scam customers out of any extra money as possible. Please do not respond until this "glitch" is corrected and I can see it for myself on the portal.
Regards,
[redacted]

TimePayment Corp. (“TPC”) has received your complaint, and we have had the opportunity to review your account. In our response, we will attempt to clarify the terms of the contract that you signed, as well as our role in this transaction. You have indicated that you communicated to your equipment...

vendor, [redacted] (“[redacted]”), that you were (essentially) seeking a loan in order to finance the automotive equipment that you needed for your business. Subsequently, [redacted] directed you to TPC for financing of the commercial equipment. You have further claimed that you did not read the contract before signing it and, therefore, were not aware that it was actually a Lease Agreement.Our records indicate that TPC received and approved your credit application on July 10, 2015. Prior to paying [redacted] for the equipment and commencing the Lease Agreement, TPC requested and received a signed copy of the Non-Cancelable Commercial Equipment Lease Agreement, as well as a signed Delivery and Acceptance Form (“D&A”).The Lease Agreement boldly identifies itself as such at the top of page 1, as well as throughout the pages of the contract. Please refer to the top, left corner of page 1, which states: “This is a Lease Agreement between TimePayment Corp., and the Lessee. Lessee acknowledges that it is entering into this lease with TimePayment Corp. and that TimePayment Corp. is not in any way associated or affiliated with the Equipment Vendor, Dealer or Manufacturer. This is a legally binding contract. If the terms and conditions are not fully understood, legal advice should be sought before signing.”The Lease Agreement that you signed on behalf of [redacted] d/b/a [redacted] is for a non-cancelable term of 24 months, at a base monthly amount of $185.23 (plus any applicable taxes and fees). Should you wish to pay the lease off early, you may do so by calling our Customer Service Department at our toll-free number to request a Lease Buyout Quote. Unfortunately, the contract that you signed is a Lease Agreement, and not a loan - as TimePayment Corp. is an equipment leasing company, which does not offer cash loans, or loans of any other kind. It is TPC’s position that, as a business owner, you were charged with thoroughly reading and understanding the Lease Agreement before signing it, or reviewing it with a legal professional if the terms were not to your understanding. We apologize for any miscommunications which may have occurred between yourself and [redacted]. We encourage you to address this matter with [redacted] directly, as TPC acted solely as a finance lessor in this transaction (as is more thoroughly described under UCC Article 2A), and did not represent the contract to be anything other than a Lease Agreement. Should you have any additional questions or concerns related to the Lease Agreement, please do not hesitate to contact our Customer Service Department.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
TimePayment breached the original lease agreement by not allowing me use of the equipment for 48 months, as originally agreed to.  Their response contained contradictorystatements: “Currently, your account contains three (3) outstanding, past-due invoices,” and “to date, you have submitted 47 monthly payments”  and did not address my specific concern of being forced to return the equipment one month prior to end of lease agreement and yet charged for this error.    Please address my specific concern ofbeing forced to return the equipment one month prior to end of lease agreementand yet charged for this error.   ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Hi , my name is [redacted] , I m compiling for " time payment "I can't pay them because I don't have job , plz I  want to cancel that , they are sit with me  
Regards,
[redacted]

TimePayment is in receipt of your complaint, filed with the Revdex.com on June 3rd, and we have had the opportunity to review your account. The basis of your complaint is that you wish to cancel the Consumer Equipment Lease Agreement that you have with TimePayment Corp. and TimePayment is not allowing you...

to cancel.Our records indicate that you signed a Consumer Equipment Lease Agreement with TimePayment Corp. on April 16, 2012 via the equipment vendor company, [redacted] Inc. D/B/A [redacted]. Pursuant to page one (1), box A (“Monthly Payment”), you agreed to remit 60 monthly payments of $50.00 to TimePayment, with an added sales tax of $4.44. Our records indicate that, to date, you have remitted a total of thirty-four (34) monthly payments, with twenty-six (26) payments remaining owed. Please be advised that TimePayment Corp. and [redacted] are two completely separate companies – we do not share employees, profits or anything else. TimePayment acted solely as a finance lessor in this transaction – extending credit to you in the form of an Equipment Lease Agreement after receiving and approving a credit application. Prior to paying [redacted] for the equipment that is listed on the Lease Agreement, TimePayment requested and received several documents, including a signed Buyer’s Right to Cancel Form, and a signed Delivery & Acceptance Form (both documents are attached). The Buyer’s Right to Cancel allowed you three (3) business days to cancel the transaction, which expired at midnight on April 21, 2012. At no time during the Buyer’s Right to Cancel period did you request to cancel the Lease Agreement or return the equipment. You then proceeded to ratify the contract by submitting nearly three (3) years-worth of monthly payments, without dispute. The Delivery & Acceptance Form that you signed on April 16, 2012 states (in part): “This Lease is a Consumer Equipment Lease Agreement between the Lessee and TimePayment Corp. This Lease Agreement is for 60 months and the base monthly payment is $50 (plus applicable taxes, tax processing fee and loss or destruction waiver)… Any changes to this Lease Agreement must be made in writing and signed by the Lessee and an authorized representative of TimePayment Corp.” When TimePayment did not receive a cancellation request from you prior to the deadline provided, we paid [redacted] for the equipment and commenced the Lease Agreement on May 2, 2012. For the reasons mentioned herein, we are not able to cancel Lease Agreement No. [redacted] at this time. Alternately, you may wish to pay the Buyout Amount on your account – which is currently $1,572.01. This Buyout Offer will remain valid for fifteen (15) days – if you wish to pursue this option, please contact our Collections Department at your earliest convenience to make payment arrangements. We would like to inform you that your account is currently more than thirty (30) days past-due and may be negatively impacting your personal credit. We urge you to contact our Collections Department immediately regarding this matter.

TimePayment has had the opportunity to review your account, and we would like to address your concerns in our response. As an initial matter, please be advised that TimePayment Corp. is a finance lessor, located in Massachusetts. We do not have representatives or offices in the state of Georgia,...

and do not have any way of recovering the equipment ourselves. Pursuant to the terms of the Commercial Equipment Lease Agreement that you signed (see section 6, “End of Lease Term”), you are responsible for returning the equipment once the obligations under the Lease have been fulfilled. Occasionally, TimePayment’s Asset Department is able to make arrangements with remarketing companies more local to our customers, so that equipment can be picked-up, rather than a customer having to ship it to us in Massachusetts. Be advised that this is done as a courtesy, as TimePayment is under no obligation to pick-up equipment. We apologize if you perceived our representative's email to mean that the equipment could be picked-up immediately, however that was never stated and TimePayment has no control over the availability and scheduling of other companies. In this case, your buyout payment was received on June 27, 2017 and you were informed that TimePayment’s Asset Department is working to make arrangements with a company more local to you, to have the equipment picked-up. We apologize that the pickup cannot happen immediately, but we encourage you to work with *. [redacted] in our Asset Department, at *.[redacted], or at [redacted], to make arrangements for the equipment to be picked-up in the near future.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Despite the fact TimePayment agreed to remove derogatory information from my credit reports, a missing payment is still showing up on [redacted] report. 
Regards,
[redacted]

TimePayment Corp.’s Legal Resolutions Department has received you Revdex.com complaint in regard to the Alarm Monitoring Agreement that you signed with [redacted] Security on July 13, 2013. We have had the opportunity to review your account history – our findings and feedback are below. In your complaint,...

you have claimed that a representative of [redacted] Security came to your home with an offer to cancel your existing alarm monitoring service with a company called [redacted], and set you up with their company to lower your payments and provide better service. Your complaint is that [redacted] Security never cancelled your [redacted] alarm monitoring services and, subsequently, you have been double-billed for alarm monitoring services since July of 2013. You have stated that your contract with [redacted] existed prior to the one that you signed with [redacted] (which was subsequently sold to TimePayment Corp.) and that you wish to have the contract owned by TimePayment cancelled and all payments refunded.  First, please be advised that TimePayment Corp. and [redacted] Security are two completely separate companies – we do not share employees, profits or anything else. TimePayment’s only role in this transaction was that of Assignee, purchasing only the billing and collection rights to your Alarm Monitoring Agreement from [redacted].On the same day that you signed the Alarm Monitoring Agreement, you signed a document titled, “Buyer’s Right to Cancel and notice of Cancellation”. The Buyer’s Right to Cancel granted you 3 business days to cancel the Monitoring Agreement and informed you that, to cancel, you had to mail, fax or deliver a signed and dated copy of the Cancellation Notice to [redacted] Security before midnight on July 18, 2013. When you did not elect to cancel the Agreement, TimePayment conducted a recorded verification telephone call with you on July 19, 2013. During that recorded telephone call, you confirmed that you understood that you had signed a Monitoring Agreement for 60 months, at a rate of $47.99 per month. You also confirmed that you were previously being monitored by the security company ADT, but that you had cancelled that contract over a year prior to signing with [redacted]. Last, you stated, for the recorded line, that you understood that it was your responsibility to cancel any previous monitoring contracts and that failure to do so would have no bearing on your obligation to TimePayment. As a result of your responses, we purchased the billing and collection rights to your Alarm Monitoring Agreement and began billing you.Please understand that TimePayment Corp. is not an Alarm Monitoring Company, nor do we provide alarm monitoring services of any kind. The alarm monitoring services that TimePayment has billed your for since July of 2013 are provided by [redacted], Inc. D/B/A C.O.P.S. Monitoring. Our records indicate that TimePayment has been automatically debiting payments from your bank account since September of 2013, in correlation with the “Automatic Payment Authorization” form that you signed on July 13, 2013 (copy attached). You made 23 monthly payments, without dispute, before calling our Customer Service Department on June 25, 2015 to claim that you were being double-billed by TimePayment and [redacted]. It is TimePayment’s position that, by signing the Alarm Monitoring Agreement and completing our recorded verification telephone call, you represented to our company that you understood the terms of the contract that you had signed, you had confirmed that your home was being monitored and that you were not being monitored by any other companies at that time. You have further ratified the Agreement by making 23 monthly payments without dispute.You were given ample opportunity to cancel the Alarm Services Agreement, first via the Buyer’s Right to Cancel document, and then via the recorded verification telephone call. You made no mention of any other existing monitoring contracts that you had, or any miscommunications that may have occurred between yourself and [redacted] Security. Unfortunately, for these reasons, we are not able to cancel this Alarm Monitoring Agreement or refund any of the payments that have been collected on it. We apologize that we cannot further assist you in this matter, and encourage you to contact [redacted] at ###-###-#### with any questions or concerns related to your monitoring service.

TimePayment Corp. is in receipt of your complaint, filed against our company in regard to Lease Agreement No. [redacted]. We would like to take this opportunity to more thoroughly explain the terms of the contract that you signed, as well as our role in this transaction.In your complaint, you have...

indicated that your son was employed as a sales representative with the equipment vendor company, [redacted] at the time that you signed the Lease Agreement. You are claiming that you intended to “purchase” the cheapest water filtration system available, but that a more expensive unit was installed in your home. You are requesting that the equipment be picked-up and the contract be cancelled.To better explain our role – please be advised that TimePayment Corp. (“TPC”) acted solely as a finance lessor in this transaction. Our only role was to purchase the equipment of your choosing from an independent equipment vendor of your choosing to lease to you for a mutually-agreed-upon monthly amount. TPC and [redacted] are two completely separate companies – we do not share employees, profits or anything else. No representatives of TPC were present during the equipment vendor’s sales-pitch, nor do we have intimate knowledge concerning the cost of their water systems. On July 25, 2015 you signed the TimePayment Corp. Consumer Equipment Lease Agreement (via your Island PM Service representative) for a term of 48 months, at a total monthly amount of $152.29. On the same day, you also signed a 3-day “Buyer’s Right to Cancel” document, which allowed you until midnight on July 29th to cancel the transaction. Upon receipt of the equipment, you signed a Delivery and Acceptance Form (“D&A Form”), which confirms that the equipment was delivered as you requested, that you had inspected and were satisfied with the equipment, and that you unconditionally accepted same. For your convenience, I have attached copies of your Lease Agreement, Buyer’s Right to Cancel document and D&A Form hereto. While TPC understands and sympathizes with your financial hardships, we are not able to cancel the Lease Agreement. TPC relied on your representation that you had received and were satisfied with the equipment. As a result, we paid [redacted] for the water system and commenced the Lease Agreement on August 12, 2015. Please understand that returning the water system will not nullify the Lease Agreement or waive your obligations as outlined therein. If you still wish to return the equipment, you may contact [redacted] at [redacted] and ask them to coordinate the transaction with TimePayment’s Asset Department. We sincerely apologize that we cannot be of further assistance in this matter. We encourage you to contact our Customer Service Department to discuss payment options.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I will wait for my attorney advise on May 4th and I will advise
Regards,
[redacted]