TimePayment Corp.

TimePayment's records indicate that you completed a Forgery Questionnaire and returned it to TimePayment. It was received by our Legal Resolutions Department on December 13, 2016, and you were mailed a letter confirming same. Legal Resolutions Coordinator, [redacted], immediately commenced an...

investigation into your claim of identity theft, and has been in contact with you regarding that ongoing investigation. Should you have further questions regarding the status of the investigation, please contact [redacted] at ([redacted], ext. [redacted], or at [redacted].[redacted]

TimePayment Corp.’s Legal Department is in receipt of your complaint, filed with the Revdex.com in regard to Lease Agreement Account Nos. [redacted] & [redacted] for [redacted]. Unfortunately, we are not at liberty to discuss this matter with you directly as our records indicate that you have...

retained attorney [redacted], who has asked us to correspond only with him on this matter. To discuss your account, please ask your attorney to contact TimePayment’s Associate Attorney, [redacted], at ###-###-####, or at [redacted].[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

TimePayment has had the opportunity to review the account referenced in your complaint, and it appears that you have spoken with several TimePayment representatives, regarding this matter. As has been previously explained - while we understand that you are experiencing issues with the security...

equipment that is installed in your home, TimePayment has no right, title or interest in the equipment.   The contract that TimePayment bills you for each month is an Alarm Monitoring Agreement for security monitoring services, which are provided by a third-party company ([redacted] Security d/b/a [redacted] Monitoring). TimePayment did not provide the equipment that is installed in your home, nor do we own it.   On July 1, 2015, [redacted] signed an Alarm Monitoring Agreement (copy attached, for your review) with a company called [redacted] Security Systems of the SE, Inc. (“[redacted]”). Pursuant to sections 4 (“Term of Agreement”) and 12 (“Indemnity/Waiver of Subrogation Rights; Assignments and Delegation”), [redacted] had the right to assign their collection rights under the contract to another company. TimePayment took assignment of [redacted]’s collection rights under the contract on July 7, 2015.   Section 12 specifically states that [redacted] had the right to sell, transfer, encumber or assign its right, title and interest in the monthly monitoring service fees owed under the contract, to another company. It further states that any company which takes assignment (TimePayment, in this case) may bill and collect the monthly monitoring service fees, but that the “Assignee” has no right, title or interest in the Communication Unit (the security system), nor does the Assignee have any service or maintenance obligations with regard to the security system, nor does the Assignee have any responsibility for the selection or satisfactory performance of the security system or alarm monitoring service.   To summarize, TimePayment’s only role in this transaction is to collect your monthly alarm service monitoring fee. We are not able to assist with any equipment or service-related issues. We urge you to contact the original equipment vendor which installed the system in your home, or another third-party company in your area for assistance. We apologize that we cannot be of further assistance in this matter.

TimePayment is not implying that you did not provide a down-payment or deposit to the equipment vendor, [redacted]. As previously explained, TimePayment and [redacted] are two completely separate companies – we do not share employees, profits, offices or anything else. TimePayment would have no knowledge of any transactions which may have taken place between yourself and the vendor, and any such transactions have no bearing on your obligation to TimePayment.   We understand that you are claiming that you did not agree to lease the equipment – however, our position remains that all terms are clearly and accurately outlined within the pages of the Lease Agreement that you signed (copy attached to our initial response). If you are claiming that your signature on the Lease Agreement is forged, then we can send you a Forgery Questionnaire to complete and return to us, so that our Legal Resolutions Department can conduct a thorough investigation into the matter. Please clarify, if this is what you are claiming.   Our records indicate that you sent an inquiry via our online portal on May 25th, requesting to know why taxes were being applied to the account. A representative responded, requesting a copy of your tax exemption certificate. You then spoke with a TimePayment representative on May26th, regarding your buyout. The representative provided a payment breakdown by phone, and the call ended without dispute.   Currently 43 monthly payments remain on the account. The terms cannot be altered, as the contract has already commenced. We sincerely apologize that we cannot be of further assistance in the matter. Please contact our Customer Service Department at our toll-free telephone number with any further questions or concerns related to the account.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I have sent the questionnaire back, but your response is as if I did make the application. There are three different addresses, the e-mail is not mine and the vendor corporation that you funded has been inactive for years. There must be zero checks and balances there. It is only when you clear my lease obligation and credit report will I be satisfied.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]First of all my husband is the customer and he works. And does not have the time to keep track of what is going on. The company does not call to give updates to him. He calls when he has time.We found out about the new agreement on June 29. And contacted our salesperson on July 5. He informed that the application was cancelled. And another credit report needs to be done over again.And that he was working on the new agreement.

TimePayment has had the opportunity to review your account, and we would like to address your concerns.   On November 5, 2014, you signed a Consumer Equipment Lease with TimePayment Corp., via the independent equipment vendor ([redacted]), for the leasing of 1 [redacted] Alkaline R/O...

Water System. Pursuant to the Step Payment Amendment document, which was attached to your Lease, you agreed to pay the full equipment cost of $3,000.00 within the first 12 months of the commencement of the Lease.   Also pursuant to the Step Payment Amendment document, if you failed to pay the full equipment cost of $3,000.00 by the 12-month deadline, then you would be responsible for the entire 69-month Lease term. Specifically, the Step Payment Amendment document states: “If I do not exercise the above EQUIPMENT COST BUYOUT, then the TOTAL AMOUNT OF PAYMENTS that I will have paid at the end of the Agreement’s original term will be $7,274.25.”   In accordance with the terms of the Lease that you signed, the full equipment cost buyout needed to be paid by October 15, 2015. To date, nearly 1 full year after the Full Equipment Cost Buyout Option expired without being exercised, TimePayment has still received payments totaling only $1,569.80.   It is TimePayment’s position that you are not being overcharged. All billing has been done in accordance with the terms of the Lease that you signed. I have attached a copy of the Lease and Step Payment Amendment document, for your review. Please do not hesitate to contact our Lessee Relations Department with any questions related to the Lease terms.

Unfortunately, we are not able to locate an account using the information that you have provided. Please provide your 8 digit TimePayment account number so that we may review your account and respond accordingly.

TimePayment’s records reflect an abundance of correspondence between yourself and TimePayment representatives since the Lease commenced. Most recently, you submitted an inquiry to TimePayment through our online portal, requesting to know the buyout amount on your account. A representative replied...

to your inquiry, informing you of how to access the buyout amount, via the online portal. You then paid the buyout amount of $508.94 (today), and called to confirm that it had been received. TimePayment representative, [redacted], confirmed that the buyout payment was received and that the account is in the process of being closed.   TimePayment does not provide insurance of any kind, as we are a finance lessor. If the “insurance” to which you are referring is the Loss or Destruction Waiver Fee, then the fee is stopped automatically at the time that the account is closed.   Please allow this to serve as confirmation that your buyout payment has been received and that no further payments are due. Be advised that, because the buyout payment was just received today, the account has not closed yet. The account closure should be completed within the next 5 business days. Please do not hesitate to contact our Customer Service Department with any further questions or concerns related to the account.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I think you leave yourself open to criticism by not knowing who monitors, etc.  Be advised that my next step will be lawsuit in small claims court, which will increase your cost by ca. $125.00 (filling fee).
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does NOT satisfy my issues and/or concerns in reference to complaint #[redacted]. Timepayment is a fraud and I have already contacted the Attorney Generals office of [redacted] and they will help me along with Lawyer [redacted]. 
Regards,
[redacted]

TimePayment Corp.’s records indicate that we first received your electronic credit application from a company called [redacted].com, on May 3, 2016. After the application was approved, the Consumer Equipment Lease Agreement was sent to you via email, at the same email address that you have provided...

in connection with your complaint. The document history indicates that the Lease Agreement was signed, electronically, on May 20, 2016. The equipment was shipped to the same address that you have provided in connection with your complaint.   If you maintain that you did not initiate this transaction, TimePayment’s Legal Resolutions Department has a process in-place for investigating claims of identity theft. If you would like for TimePayment’s Legal Resolutions Department to investigate your claim of identity theft, as it relates to this Consumer Equipment Lease, then please complete the attached Forgery Questionnaire and return it to us as soon as possible, along with the additional requested documents. Once the completed Questionnaire and accompanying documents are received, our Legal Resolutions Department will commence a formal investigation into the matter and inform you of the outcome, in writing, within 30 days from the date of receipt.

The consumer has not provided any further information or statements as part of their rebuttal. As such, TimePayment stands by our original response, submitted on July 2, 2015.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Sorry for the delay, My case has not been resolved. [redacted] has frozen my account since this has been going on. The merchant owes [redacted] 1,165.00. Settlement of 1,165.00 and honor time payments over time for the water heater.

We are sorry to hear that you are not satisfied with our response to your complaint. No additional arguments have been made, via your rebuttal, and TimePayment maintains our position as stated in our original response.

We are sorry to hear that you are dissatisfied with our response. Unfortunately, our records do not reflect any “extra charges” on your account. Per the attached Invoice History, you have only been charged for the contracted amount – there are no collection fees, dishonored payment fees, or any other fees which can be removed as a courtesy. Because the amount that you are being charged is in accordance with the contract, it cannot be lowered. In essence, your request describes an interest-free or low-interest loan, which is not something that TimePayment provides, as we are not a bank and do not provide loans of any kind. We sincerely apologize that we cannot be of further assistance in this matter.

No employees of TimePayment have represented the contract to be anything other than a Lease Agreement. The document accurately identifies itself as a Lease Agreement in bold, capitalized print at the top of page one (1) and throughout the pages of the contract. TimePayment is a finance lessor, and not a bank. We do not provide loans, nor do we provide maintenance or servicing of equipment – as is stated in section 12 (“Equipment Servicing”).   As stated in section 5 (“End of Lease Term”), you may purchase the equipment at the conclusion of the lease term, for the fair market value (as determined by TimePayment). The fair market value is defined (also in section 5) as being 10% of the aggregate lease payments (which is $403.92), and not by the equipment's original retail value.   The current buyout of $611.08 is comprised of the fair market value of the equipment ($403.92), open invoices on the account as of today ($185.75) and sales tax ($21.41). Notwithstanding this information, [redacted] (Supervisor of Lessee Relations) attempted to contact you by phone on Friday, March 17th to discuss an amicable resolution – unfortunately, he has not been able to reach you.   If you would like to further discuss an amicable resolution, please contact [redacted] at ([redacted], or at [redacted].[redacted]@timepayment.com.

TimePayment has had the opportunity to review your account with us, and we have confirmed that your final lease payment was received on May 9, 2016. We apologize for any additional notices that you may have received with regard to the account. Please be advised that the account has been closed, and...

no further payments are due. We sincerely apologize for any inconvenience.