TimePayment Corp.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Also,  I think it poor business practices that you have to go through the Revdex.com to get stuff resolved.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The documents were received by fraud department on 2/12/2016 at 9:58 am, delivered via [redacted] signature required delivery.  I understand that it can take up to 30 days for Time Payment Corp to make a decision but has taken them too long to even acknowledge that the case is being worked on.  I had to call numerous times and leave several messages before anyone returned my call.  The investigator was out of the office and no reference of that information was mentioned.  It is not the fault of the investigator, it is the disorganization of this company and the lack of due diligence is evident that their business model is very poor.  This company has done nothing thus far to revolve the problem and I certainly hope that they will finalize their investigation soon so the fraud can be removed from my record and my credit report. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The following company came in [redacted] their representative was [redacted]. Time payment uses touch smart in Florida to sell their contracts. [redacted] came in and promised and Guaranteed that there will be no lease. Gave a few papers to initial and sign. Paperwork was for background checks and to verify the business.I have also Told [redacted] that I do not know how to read in English and I have difficulty understanding English.[redacted] promised that there will be no contract lease agreements of any kind and left. 2 weeks later an installer came from I believe [redacted]. To install the equipment and asked me to confirm that I accept a 48 month lease for $50.00 per month. I have declined the lease on the phone with the installer’s supervisor.The equipment was then taken back and the installer took it with him.Right after Time payment started billing me.I have called [redacted]and the company has closed my account with [redacted] has said that [redacted] is in possession of the equipment and is very helpful with assisting me.My Friend is helping me with this letter and case.
Regards,
[redacted]

Unfortunately, TimePayment cannot locate any accounts for you in our database, using the information that you have provided. We do have a process in place for formally investigating claims of this nature. Please provide the account number, as stated on your credit report, or contact us at ([redacted]...

[redacted] so that we may better assist you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
[I fully understand this was an equipment lease.  However, the equipment stopped working and was unusable.  The rep was contacted numerous times with no response.  I was left with no choice but to purchase equipment from another vendor and store the useless equipment in a safe place.  It is still in storage.  I wish to return the equipment and stop being billed for equipment that has not been in use since February 2016.]
Regards,
[redacted]

We sincerely apologize for the equipment issues that you’ve experienced. Unfortunately, TimePayment, as just the finance lessor, is not able to assist with any equipment-related issues. As stated in our previous responses, and in the Lease Agreement, any failure of the equipment is no basis for non-fulfillment of your obligations under the Lease. If you are not able to get in contact with [redacted], the vendor’s representative named in your most recent correspondence, then TimePayment suggests that you contact another vendor in your area who is able to assist with this type of equipment servicing. We apologize that we cannot be of further assistance with the equipment servicing and functionality issues.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The final payment was made through their portal on 7/14/16.  Attached I have included screen shots of the payment confirmation on 7/14/16 from Time Payments portal as well as a screen shot of the payment being subtracted from my bank on 7/18/16 for Time Payment.  The account has been satisfied!  
Regards,
[redacted]

TimePayment Corp. has received a copy of your Revdex.com complaint, and we have had the opportunity to review your account. We would like to take this opportunity to address your concerns, and clarify some of the terms of the Agreement that you signed. First, please be advised that TimePayment Corp. does...

not offer loans, or charge “interest”. The contract that you have entered into with us is a Lease Agreement, and not a loan agreement. We are an equipment leasing company, as is more thoroughly described under UCC Article 2A. TimePayment’s only role in this transaction was to purchase equipment of your choosing, from an independent equipment vendor ([redacted]) to lease back to you for a mutually-agreed-upon monthly amount. Our records indicate that you signed a Non-Cancelable Commercial Equipment Lease Agreement (“Agreement”) on May 30, 2014 for the leasing of an Auxiliary Power Unit. Pursuant to the terms of your Agreement, you agreed to pay $310.84 (plus taxes and fees) for a term of 36 months. After confirming that you understood the terms of the Agreement that you signed, and that you had received the equipment, TimePayment paid the vendor and commenced the Agreement on June 23, 2014. I have attached a copy of the Agreement for your review. Your account does reflect that a payment was made on November 4, 2015 in the amount of $3,002.50. Because that amount was in excess of your regular monthly payment, all excess funds are being applied to future invoices that will continue to generate on your account until such time that you either pay the Lease Buyout, or the excess funds run-out. If you are requesting to pay-off your account so that it is closed, the current Lease Buyout amount is $5,147.08 (in addition to payments already receive) – that amount will remain valid for 15 days. If you wish to continue paying on your account in accordance with the terms of the Agreement, invoices will continue to be paid using the excess funds received on November 4th. With all payments received on time, your Agreement is set to expire after your May, 2017 payment.We hope that this response has clarified any confusion. Please do not hesitate to contact our Customer Service Department at our toll-free number with any further questions related to your account.

Revdex.com:There's a few but it would not give me a option. Lets start with signatures on these documents. These signatures have for one been altered, as well as are not my signature. It looks like an attempt was made. Please explain. 
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

Revdex.com:
This is Ridiculous! There is no way this company should be in business, nor have a A+ rating. It's not a coincidence that everyone has had the same issues. They are scam artist! 
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

As previously stated, TimePayment Corp. and [redacted] are two completely separate companies. TimePayment’s only role in this transaction is that of Assignee. We do not provide or service equipment, nor do we provide alarm monitoring services. TimePayment simply collects your monthly alarm monitoring services fee, for the services which are provided by [redacted]. Please provide any information or documentation that you feel supports a claim of misrepresentation, as our Legal Resolutions Department would be happy to further investigate the matter.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
We completely understand the roll TimePayment has in this contract. We also understand that the installer, [redacted] Securities of the SE, sold the contract to TimePayment. We have asked repeatedly to have TimePayment assist us in contacting not only [redacted] Securities, but any other third party to have the equipment fixed. Since our equipment has not worked for some time now, and the monitoring company is not actually monitoring said equipment because of it not working, we have contacted TimePayment several times only for assistance. We believe [redacted] Securities of the SE is no longer in business. We have tried to have a third party come out, but because they did not install our equipment, they would not work on it. The third party only would fix their own equipment and could only suggest getting into a new contract with their companies.  Our hands are tied and we have made every attempt to work with TimePayment only to be ignored in our efforts time and time again.  All we have ever asked is to assist us in finding someone that already works with TimePayment, that wold be able to fix our equipment.  Each time we were told TimePayment would call back with some assistance, we would not get that call and the process would start over again. We have been working on this matter since April, 2017.
Regards,
[redacted]

TimePayment would like to take this opportunity to address your complaint, and better explain our role in this transaction. As an initial matter, please be advised that no representatives of TimePayment visited your home. TimePayment is a finance lessor, as is more thoroughly described under UCC 2A....

We do not engage-in door-to-door sales or solicitations. TimePayment’s role in this transaction was solely that of an Assignee, as is described in section 12 on page 2 of the Alarm Monitoring Agreement (“Agreement”). Records indicate that you signed the Agreement with a representative of a company called [redacted]. d/b/a [redacted] on January 12, 2016. [redacted] subsequently assigned the right to collect this Agreement’s monthly payments to TimePayment after it had already been signed. Pursuant to section 12, TimePayment (“Assignee”) purchased all of the rights under the Agreement, but none of the obligations. As just the Assignee, TimePayment does not monitor your security system or supply services. Your alarm system is monitored by a company called [redacted]. TimePayment’s only role is to bill you monthly for the monitoring services, which are provided by [redacted]. Unfortunately, because no representatives of TimePayment were present at the time that you signed the Agreement, we are not able to comment on any statements that may or may not have been made during that meeting. By signing the Monitoring Acceptance Form, you confirmed that you understood the terms that you signed-for, and that no written or verbal alteration of the Agreement is valid. TimePayment relied on your representation that you had willfully entered into the Agreement, and purchased the collection rights from [redacted]. When TimePayment received your formal misrepresentation claim in March, we forwarded a copy of it to [redacted] at [redacted]. Mr. [redacted] maintains that no misrepresentation occurred with regard to the Agreement, and that you were provided with the requisite 3-day right to rescind (copy attached). When you did not elect to cancel the transaction within the allotted 3 business-day time period, the Assignment was transferred to TimePayment. We sincerely apologize that we are not able to further assist in this matter, but our knowledge of events which occurred prior to our company’s involvement in the transaction is limited. To further discuss any miscommunication that may have occurred during your meeting with a representative of [redacted], we encourage you to reach-out to that company directly at [redacted].

TimePayment Corp. has received your Revdex.com complaint, and we have had the opportunity to review your account. We would like to take this opportunity to address your concerns, and clarify the terms of the contract that you signed with us. As an initial matter, please be advised that TimePayment Corp....

is a finance lessor, as is more thoroughly described under UCC 2A. Our only role in this transaction was to purchase the POS equipment of your choosing, from an independent equipment vendor to lease back to you for a mutually-agreed-upon monthly amount (as indicated in box “A”, on page 1 of the Lease Agreement). On May 13, 2015, prior to paying [redacted] (the equipment vendor, as indicated on page 1 of the Lease Agreement), for the POS equipment, TimePayment conducted a recorded lease verification telephone call with you to confirm that you understood and accepted the terms of the Lease Agreement that you had signed. During that recorded telephone call, you verified your personal information, as well as that you understood that you had signed a Non-Cancelable Commercial Equipment Lease Agreement for a base amount of $168.63 per month for 36 months. At no time during that telephone call did you indicate that you were not aware that you had signed a Lease Agreement, that you felt pressured into signing the Lease Agreement or that you had not retained a copy of the Lease Agreement. Immediately following the successful completion of the recorded lease verification telephone call, TimePayment Corp. purchased the POS equipment from LED World, Inc. and commenced the contract. That same day, TimePayment mailed you a Welcome Letter, accompanied by a copy of the Lease Agreement that you had electronically signed. For your review, I have attached a copy of that Welcome Letter, as well as a copy of the Lease Agreement. On June 2, 2015, TimePayment received check no. [redacted] for $1,000.00. Because your account is set-up on monthly billing, check no. [redacted] posted to your account and covered the next 5 monthly invoices, as well as part of a 6th monthly invoice – which is why you did not receive billing statements for those months. Unfortunately, because TimePayment Corp. and the independent equipment vendor are separate companies, no representatives of TimePayment Corp. were present-for (nor aware-of) any correspondence, documentation or equipment quotes which may have been exchanged between your two companies prior to our involvement in the transaction. As stated in the Agency Disclaimer section on page 2 of the Lease Agreement: “NEITHER SUPPLIER NOR ANY SALESPERSON IS AN AGENT OF LESSOR NOR ARE THEY AUTHORIZED TO WAIVE OR ALTER THE TERMS OF THE LEASE. THEIR REPRESENTATIONS SHALL IN NO WAY AFFECT LESSEE OR LESSOR’S RIGHTS AND OBLGIATIONS AS [THEREIN] SET FORTH.” Should you have any questions or concerns related to your interaction with the equipment vendor, then that must be discussed with the equipment vendor directly. Currently, the Buyout Amount for your account is $4,934.37 – this quote is valid for 15 days. Alternatively, you may continue making monthly payments, as agreed. To date, you have submitted 11 of the requisite 36 monthly lease payments, with 25 payments remaining. We sincerely hope that this response has clarified any confusion related to your TimePayment account. Please do not hesitate to contact our Customer Service Department at our toll-free number with any further questions.

TimePayment has had the opportunity to review the account referenced in your complaint, and we would like to take this opportunity to better explain our role in the transaction.   The contract that TimePayment bills you for each month is an Alarm Monitoring Agreement for security monitoring...

services, which are provided by a third-party company ([redacted], ###-###-####). TimePayment did not provide the equipment that is installed in your home, nor do we provide alarm monitoring services.   On August 31, 2015, you signed an Alarm Monitoring Agreement with a company called [redacted] (“[redacted]”). Pursuant to section 20 (“Assignment”) of the Agreement, [redacted] had the right to assign their collection rights under the contract to another company. TimePayment took assignment of [redacted]’s collection rights under the contract on September 3, 2015. Section 20 states:   “Dealer ([redacted]) shall have the right to assign this agreement’s billing and collection rights, and the monthly monitoring service payments due, to a financing entity (TimePayment) without notice to the customer. Dealer shall not be allowed to assign to that financing entity any right, title or interest it may possess in the equipment and that financing entity shall have none of the dealer’s equipment servicing obligations…”   To summarize, TimePayment’s only role in this transaction is to collect your monthly alarm service monitoring fee. We are not able to assist with any equipment or service-related issues. We reached-out to [redacted], on your behalf, to inquire about the servicing issues referenced in your complaint. [redacted] maintains that they have offered to assist you with whatever issues you may be having, but that you have been unwilling to cooperate with their efforts.   We apologize that we cannot be of further assistance in this matter, and we urge you to work with [redacted] to reach an amicable resolution to your equipment and servicing complaints.

Please note that TimePayment is not unwilling to provide monthly billing statements. As previously stated, in order to receive monthly billing statements, you must first indicate that you want to have your account removed from automatic payments – you may do this yourself, by logging into your online account, or you may call our Lessee Relations Department at our toll-free number to request that this be done. With regard to purchasing the equipment – you are correct, you may purchase the equipment for the Fair Market Value ($440.37), after all 33 requisite lease payments have been made. If, at any time, you decide to pay the Lease off early, you may request a Buyout Quote – which will remain valid for 15 days, from the date requested. If you elect to continue submitting regular monthly payments, as scheduled, then you will receive an “End of Lease Term Warning Letter” two (2) months prior to the expiration of the lease term, reminding you that the lease term will soon be expiring, and reminding you of your end of lease term options. We apologize for any frustration that you have experienced with regard to the account. You may call our Lessee Relations Department at [redacted], or email us via your online account, or at [redacted] with any questions or concerns related to your monthly bill.

TimePayment’s Legal Department has received your Revdex.com complaint and we have located and reviewed your file accordingly. Our findings and feedback are below. Your complaint asserts that TimePayment Corp. has been uncooperative in providing you with the Certificate of Origin or the Title for the...

“[redacted]” that is listed on the Lease Agreement in question (Account No. [redacted]). You are requesting that we provide you with the requested paperwork so that you can register the equipment with Mass DOT. Unfortunately, TimePayment Corp. is not in possession of the Certificate of Origin or the Title for the equipment. As previously explained to you, the Certificate of Origin was in the possession of the equipment vendor ([redacted].) and was originally mailed to you at [redacted] in [redacted], MA. [redacted] (“[redacted]”) previously advised that the Certificate of Origin was sent to [redacted] because that is the address that the equipment was delivered to. You later advised that [redacted] was not an address that belonged to you or your business and that you had only borrowed a loading dock located at that address in order to accept delivery of the equipment. You then requested that the Certificate of Origin be re-sent to the correct address as the original could not be located. On May 7, 2014 [redacted] informed TimePayment that they had obtained a second Certificate of Origin from the Manufacturer for the equipment and had shipped it to your correct physical address via [redacted], with tracking number [redacted]. For your convenience, I have attached a copy of the “Proof of Delivery” from [redacted], showing that the delivery occurred on May 8, 2014 at [redacted] in [redacted], MA and was signed-for by an individual identified as “BUSA”. TimePayment understands that the Certificate of Origin is required in order to obtain the Title to the equipment. In order for us to sign the Title to the equipment over to you, we first need to receive the aforementioned document. If you are unable to locate the Certificate of Origin that was delivered to your business in May of 2014, we encourage you to follow-up with the equipment vendor or Manufacturer in an attempt to obtain a third copy.While we are not able to provide you with the Certificate of Origin or the Title, we are currently in the process of filing a UCC Termination in regard to the equipment. We sincerely apologize for any inconvenience that you have experienced in regard to this transaction, however we are limited in our ability to assist. Please contact [redacted]. at ###-###-#### to request either another copy of the Certificate, or the Manufacturer’s contact information. Should you have any questions relating to the Lease Agreement itself, or your account status, please do not hesitate to contact our Customer Service Department at our toll-free number.

TimePayment does not have an active account for you, nor your husband. TimePayment has not withdrawn any funds from your bank account, nor received any payments in connection with the aforementioned applications. We have no knowledge of any such transaction.

TimePayment would like to apologize for any negative experience that you may have had with us, as we believe that customer service is of the utmost importance. Your complaint has been forwarded to the appropriate management team, for review.   Next, we would like to explain that you currently...

have two (2) Consumer Equipment Lease Agreements with us. The first Agreement ([redacted]) was signed on July 11, 2017 and is for the leasing of (1) [redacted] A100 Bench and Pedals. Pursuant to box “C” (“Total Payments/Paper Billing Fee”) on page 1 of that Agreement, you have agreed to submit 57 monthly payments of $148.07, for a total of $8,439.99 to be paid by the end of the lease term.   The second Agreement ([redacted]) was signed on August 3, 2017 and is for the leasing of (1) Used Custom [redacted] for [redacted] A100. Pursuant to box “C” (“Total Payments/Paper Billing Fee”) on page 1 of that Agreement, you have agreed to submit 57 monthly payments of $71.23, for a total of $4,060.11 to be paid by the end of the lease term.   You were given ample time to review the Lease Agreements before signing them, and to elect not to proceed if you were not satisfied with the terms. After you reviewed and signed the Lease Agreements, TimePayment paid the vendor, [redacted] d/b/a [redacted], for the equipment. Immediately after each respective Lease Agreement commenced, TimePayment mailed you welcome letters, which summarized the lease terms, included copies of the Lease Agreements and urged you to contact us should the enclosed not be your understanding of the Agreements that you had entered into. At no time thereafter did you contact us to advise that the terms stated on the Lease Agreements were not what you had agreed-to.   We apologize if you are now dissatisfied with the terms of the Lease Agreements, however we can find no evidence to suggest that these are not the terms that you agreed-to. Because the Lease Agreements have already commenced, the terms cannot be adjusted. We sincerely hope that our response has clarified the terms of your contracts. Please do not hesitate to contact us at our toll-free number, should you have any further questions or concerns.