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Times-Herald Record Reviews (41)

why can't I leave zero stars?
I cancelled the THR years ago ( missing papers, lies about delivery, etc. You've heard it all before). Recently, I have found a bundle of advertisements thrown onto my driveway or lawn or street on Saturdays. How do I stop this littering? I never requested this and definitely do not want it. Who else has this problem, and how did you stop it? Thanks.

• Sep 09, 2020

No delivery service
I have been calling for over a month and nothing has been resolved. I haven lied to over and over again. I am paying for something I am not receiving asked for a manger same answer no manger is available. I’m done with this company. I am a manager and if any of my employees acted like this they would have been fired. You can check the acct to see how many times I have called.

The business has responded Please see below:The Times Herald-Record was notified of complaint regarding delivery and requested refund from customer on On that date, I called the customer and left a message on the phone number provided (###-###-####)Left a second message for customer on 12/*/15; customer has not respondedA full refund of payment of $will be processed for customer

Revdex.com:Dear Revdex.com,Thank-you for following up on my complaint I appreciate you taking the time to do this I did speak with Kim A [redacted] r on the phone, she was very pleasant and explained that the additional charges were explained in the fine print on the second page of the subscription letter I explained that I received a renewal letter from the THR approximately days after they stopped delivering the paper and still couldn't find the disclaimer and since I don't get the paper anymore I couldn't check page 2.She did offer to continue sending the paper but I declined I feel that if they're subscription letter says they are going to deliver the paper for weeks for $they should do that I've since subscribed to a different paper and no longer wish to receive the THR I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Prior to receiving complaint letter, customer contacted the Times Herald-Record and issue was resolvedCustomers account has been credited and delivery has restartedUpon receipt of letter from Revdex.com, I contacted customer to follow upCalled customer at 2:pm; customer did not answer; left message on answering machine.Account has been credited and delivery will continue as per customer request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] They indeed contacted me via phone, reimbursed my subscription, and, although previously told I could not opt out, have removed me from getting the unwanted and unrequested offer.Resolution indeed satisfactory.Thank You and sincerely [redacted]

The business has responded Please see below: Contacted customer via phone on Discussed problems as reported by customer and issued credit on customers accountNotified delivery company to provide services to customer

The business responded Please read below: [redacted] responded to my email regarding his poor newspaper delivery service which resulted in him filing a complaint with the Revdex.comIn the voice mail he left on he stated that his service has now been fine for the last few weeksI got his voice mail when I attempted to call him backI left a message apologizing for the poor service and left my phone number if he wanted to discuss the matter furtherIt seems as if the problem has been resolved -- Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

I contacted [redacted] and time has been adjusted on his accountCustomer will contact me if necessary and complaint was resolved to his satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Received notice of complaint on 6/**/Researched account; noted customer is restarting service 6/**/Customer had contacted us through customer service and account was credited and restartedContacted customer who agreed complaint has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Am ready once again to cancel our subscription. After calling once again about not getting our paper this morning (no I do not want credit for the day I want the damn paper!) .."they are sorry"..We do not get our paper way too frequently. Times Record supervisors Talk to the people that deliver your paper! This is not acceptable!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I have been a customer for quite some time. I have never had a problem contacting customer service. My delivery person is wonderful. Even in the worst weather he delivers very early and we get to enjoy the paper with our morning coffee. I'm sadden to hear others do not have as pleasant an experience.

I have been a loyal customer to this newspaper for over30 years. But they have the absolute worst customer service going. I have been having a serious problem with my rural paper deliveryfor the past two weeks. Ranging from no paper for days to throwing the paper in the driveway where it has dissolved into a soggy lump. I have a times herald record newspaper box. I have called almost every day for the past two weeks with promises that the distribution manager would call and discuss the problem with me. Nothing. Not even crickets. Today is the seventh time with no paper. I called. Nothing. I seriously think I'm going to cancel this paper. It costs over $500 a year and the lack of regard for customer problems is appalling.

Run far away! Newspaper companies no longer deliver the paper. I have an awful delivery person that never delivers the paper on time. The Times Herald Record never does anything about it either! They continually tell me that a manager will contact me and it never happens.

AWFUL CUSTOMER SERVICE. AWFUL DELIVERY. AWFUL AWFUL AWFUL.

The business has responded.  Please see below:The Times Herald-Record was notified of complaint regarding delivery and requested refund from customer on 11/**/15. On that date, I called the customer and left a message on the phone number provided (###-###-####). Left a second message for...

customer on 12/*/15; customer has not responded. A full refund of payment of $97.50 will be processed for customer.

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Address: 40 Mulberry Street, Middletown, New York, United States, 10940

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