On 10/14/I took a $car title loan at Title Max (Saticoy StNorth Hollywood, Ca 91605) on my Kia SpectraI was having financial problems at the timeI have faithfully paid $to $a month until I asked for a copy of all payments madeIt took TitleMax over two months to honor my requestFinally receiving a copy of the statement I added up the total payments made to up to 2/22/My last statement shows the principal is slowly going upI have paid $on this loanI asked the representative how much of my payment was being allocated to the principal? I was never given a straight answerAnd was told that I have been late with a few paymentsBeing late on a few payment dose not constitute why my payments are not being allocated the principalI requested my title be returned to me or I will take legal action
So am I the only one that would find it a problem that a manager of Title Max would come startle you at YOUR car by knocking on your child's car window to get his attention, but also have a customer with them that too is knocking on your glass without your acknowledge and permission??? Oh did I mention, the doors were unlockedWell that happened to me yesterday while at the Murfreesboro, TN location while my fiancé paid on his loanI spoke with corporate and the first guy I spoke to hung up in my face after I asked to speak with someone else because he told me "I don't know what to tell you." So I call back and the second person was a female still careless but she did have the general manager of the store call meThat was my biggest problemHe totally excused the situation by saying " I'm sure she would have never went to the car if your fiancé didn't mention your baby was in the car." That is not a pass or permission for her to bang on my windowI'm sure those who have children can understandNot once did I receive an apology, instead the GM called it a "miscommunication"That's not a freaking miscommunication loser! I will be telling everyone about this experience and make sure no one does business with this unprofessional and ghetto company! I won't call them a business because this isn't how a business is ran!
">[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: although I did get my personal property from inside the vehicle returned to me, it was only after filing a complaint and making follow up calls to the branch involvedAfter threatening to file a property theft police report, the branch manager then made arrangements for my property to be returnedBut, they now want me to believe that my car sold at auction for $1300.00, when the Kelly Blue book price on my vehicle was $I would like to see a copy of the auction paperwork proving that the car sold for the stated amount of $This sale price listed conveniently avoided Title Max having to pay me any residual amount after the original loan payoffThey can mail the copy of the auction report to my home address
Regards,
*** ***
Very pleasant and well informed agent at the Claycomo, Mooffice todayWe can get a title loan at many businesses, it's the service, professionalism and atmosphere of the office that determines where we take our businessLaSaundra (Store Manger) that got my business todayShe is an asset to this company
Paid off title loan was told I would get title back in weeks never got it, was told by dmv it was returned could not be delivered.Title Max was no help at all in getting my title, I had to go to dmv fill out all kinds of paperwork & pay it took about weeks but I did get my title, no thanks or no help from titlemax, I asked to be reimbursed the $as it was there fault they said no
TitleMax has received MsCruz’s complaint and looked into the sameWe have investigated this matter and found no wrongdoing on behalf of TitleMaxHowever, in an effort to maintain good customer service, we have come up with an agreeable resolutionPlease have Ms*** contact the store
and they are prepared to resolve this matter
When I first came to Titlemax I was thrilled that I could use my auto title to obtain a small affordable short term loan that wouldn't put my lifstyle in jeopardy originally I boroowed a small amount for a vehicle repair and I paid it off no problem monthly payments too easy! Each time I went to make my payments Valerie would offer me more money which I declined because I didn't want to get in too deep on one occasion I did agree to a lrger amount with payments of I think No problem So around Christmas time Valerie informed me that I could now get a larger loan dollars and only monthly payments I could handle that and since it was Christmas time I took her up on the larger loan So I went to make my payment the other day and I asked her if this was payment or and she said the 2nd So I said okay so I only have more payments right? That's when the ceiling blew off I was told that after my 5th payment I would still have to pay or refin
Did not like the way the store mgr talked to me when I spoke to him on sept about my account and the threats he would start the paper work on taken the vehicle if payment was not make soon because I was two days past due
I got a loan with title max in Swainsboro in I made a payment every month and was never lateMy payment was always made over phone as instructed by titlemax which also charged me a fee to payEach month when I called in I told the titlemax employee I would like to make a payment and was asked if I would like to pay extra and I would reply that I only wanted to make my paymentAfter almost a year when I checked my balance I noticed that I still owed almost the original amount and when I questioned the title max employee I was told that I had been only renewing my loan every month for days After a year my car was repossessed on the day that the payment was dueI was totally misled over the phone about payments due
Contacted TitleMax to remove my name from their mailing list and was given a customer service number 800-805- When I called this number I was asked about completing a survey post call however was immediately prompted with questions wanting age and then solicited to medic alert This included an enticement of a free cruise which by no surprise I won for only the cost of port fees I hung up as I know this is a scam
Not happy about this experience I went back to where I chatted and got the number only to be told the number is actually 800-804- Oh just a simple mistake! Upon calling this number I talked with someone at Title Max who hopefully removed me from future mailings However when I inquired about the original number I was given she responded that "Yes, that is a customer service number" When I told her about the medic alert pitch she indicated the owner of Title Max was involved in another business
It's sad that a company will push you to a scam whe
Paid off title loan was told I would get title back in weeks never got it, was told by dmv it was returned could not be delivered.Title Max was no help at all in getting my title, I had to go to dmv fill out all kinds of paperwork & pay it took about weeks but I did get my title, no thanks or no help from titlemax, I asked to be reimbursed the $as it was there fault they said no
I called and let Titlemax (COVINGTON GA )know that my payment was going to be late, NOT A WEEK, NOT MONTHS, Just DAYS LATE, payment due on a Wednesday but got paid Friday in days,I called that Monday, The lady whom I will not post her name said "yes that's fine we will see u Friday for your payment, I said that's correct ", Well THAT THURSDAY MORNING I'm awakening by a loud nose in my driveway, REPO MAN came and picked up my car, so now I'm TAKING THEM and the REPO COMPANY TO COURT, both Violated my rights, both are in Violation of Ga state lawCODE SECTION :11-9-503, 11-9-504, 11-9-So yeah please never get a loan from themIf you all have to get a loan I would recommend you to sale what ever you can, work extra overtime, ask your employer for an advancementI WOULD HOOK BEFORE I EVER GET A LOAN FROM THEM, JUST SAYING! !
TitleMax is currently looking into this claim In the meantime, we encourage the customer to visit their local TitleMax store to continue working on their account
Title Max of Hazlehurst Ga refused my payment for my truck because I didnt have the payment plus almost $for late fees for being days lateThey have repossessed my truck and the district manager has yet to return my call after trying to contact him for over a month
I want to express my profound thanks and appreciation for the professional and courteous behavior shown by *** at store in North AugustaI was to ill to come into the store and work above and beyond to help me make my payments and show his concern for my healthI won't hesitate to bring my business back to this store for future help
Me and my husband was needing some cash and we already had a loan that was almost paid offWe went in and the woman told us about a new type of loan a line of creditShe made it sound great and it is like a credit card and you can go to any title max locationShe should have advised us the current loan payment would not be combined and the payment on the new loan is almost a monthI called today to ask if it could be made weeks late and the girl said yes but there is a late fee added everyday but she cannot tell me that amount that is through corporateThis place is horrible
Title Max is a scam I borrowed Payments of 350a month after payments nothing went down then I was told the was just interest so ten payment later I would have paid an still owe they should have laws against company's with this practice
Ms*** has been unable to provide TitleMax with any documentation that the damage was not pre-existing. Is she should do so, TitleMax will glady reevaluate her claim
If there was stars, that is what I would chooseDo not give these people your business
On 10/14/I took a $car title loan at Title Max (Saticoy StNorth Hollywood, Ca 91605) on my Kia SpectraI was having financial problems at the timeI have faithfully paid $to $a month until I asked for a copy of all payments madeIt took TitleMax over two months to honor my requestFinally receiving a copy of the statement I added up the total payments made to up to 2/22/My last statement shows the principal is slowly going upI have paid $on this loanI asked the representative how much of my payment was being allocated to the principal? I was never given a straight answerAnd was told that I have been late with a few paymentsBeing late on a few payment dose not constitute why my payments are not being allocated the principalI requested my title be returned to me or I will take legal action
So am I the only one that would find it a problem that a manager of Title Max would come startle you at YOUR car by knocking on your child's car window to get his attention, but also have a customer with them that too is knocking on your glass without your acknowledge and permission??? Oh did I mention, the doors were unlockedWell that happened to me yesterday while at the Murfreesboro, TN location while my fiancé paid on his loanI spoke with corporate and the first guy I spoke to hung up in my face after I asked to speak with someone else because he told me "I don't know what to tell you." So I call back and the second person was a female still careless but she did have the general manager of the store call meThat was my biggest problemHe totally excused the situation by saying " I'm sure she would have never went to the car if your fiancé didn't mention your baby was in the car." That is not a pass or permission for her to bang on my windowI'm sure those who have children can understandNot once did I receive an apology, instead the GM called it a "miscommunication"That's not a freaking miscommunication loser! I will be telling everyone about this experience and make sure no one does business with this unprofessional and ghetto company! I won't call them a business because this isn't how a business is ran!
">[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: although I did get my personal property from inside the vehicle returned to me, it was only after filing a complaint and making follow up calls to the branch involvedAfter threatening to file a property theft police report, the branch manager then made arrangements for my property to be returnedBut, they now want me to believe that my car sold at auction for $1300.00, when the Kelly Blue book price on my vehicle was $I would like to see a copy of the auction paperwork proving that the car sold for the stated amount of $This sale price listed conveniently avoided Title Max having to pay me any residual amount after the original loan payoffThey can mail the copy of the auction report to my home address
Regards,
*** ***
If there was stars, that is what I would chooseDo not give these people your business
Very pleasant and well informed agent at the Claycomo, Mooffice todayWe can get a title loan at many businesses, it's the service, professionalism and atmosphere of the office that determines where we take our businessLaSaundra (Store Manger) that got my business todayShe is an asset to this company
Paid off title loan was told I would get title back in weeks never got it, was told by dmv it was returned could not be delivered.Title Max was no help at all in getting my title, I had to go to dmv fill out all kinds of paperwork & pay it took about weeks but I did get my title, no thanks or no help from titlemax, I asked to be reimbursed the $as it was there fault they said no
TitleMax has received MsCruz’s complaint and looked into the sameWe have investigated this matter and found no wrongdoing on behalf of TitleMaxHowever, in an effort to maintain good customer service, we have come up with an agreeable resolutionPlease have Ms*** contact the store
and they are prepared to resolve this matter
When I first came to Titlemax I was thrilled that I could use my auto title to obtain a small affordable short term loan that wouldn't put my lifstyle in jeopardy originally I boroowed a small amount for a vehicle repair and I paid it off no problem monthly payments too easy! Each time I went to make my payments Valerie would offer me more money which I declined because I didn't want to get in too deep on one occasion I did agree to a lrger amount with payments of I think No problem So around Christmas time Valerie informed me that I could now get a larger loan dollars and only monthly payments I could handle that and since it was Christmas time I took her up on the larger loan So I went to make my payment the other day and I asked her if this was payment or and she said the 2nd So I said okay so I only have more payments right? That's when the ceiling blew off I was told that after my 5th payment I would still have to pay or refin
Did not like the way the store mgr talked to me when I spoke to him on sept about my account and the threats he would start the paper work on taken the vehicle if payment was not make soon because I was two days past due
I got a loan with title max in Swainsboro in I made a payment every month and was never lateMy payment was always made over phone as instructed by titlemax which also charged me a fee to payEach month when I called in I told the titlemax employee I would like to make a payment and was asked if I would like to pay extra and I would reply that I only wanted to make my paymentAfter almost a year when I checked my balance I noticed that I still owed almost the original amount and when I questioned the title max employee I was told that I had been only renewing my loan every month for days After a year my car was repossessed on the day that the payment was dueI was totally misled over the phone about payments due
Contacted TitleMax to remove my name from their mailing list and was given a customer service number 800-805- When I called this number I was asked about completing a survey post call however was immediately prompted with questions wanting age and then solicited to medic alert This included an enticement of a free cruise which by no surprise I won for only the cost of port fees I hung up as I know this is a scam
Not happy about this experience I went back to where I chatted and got the number only to be told the number is actually 800-804- Oh just a simple mistake! Upon calling this number I talked with someone at Title Max who hopefully removed me from future mailings However when I inquired about the original number I was given she responded that "Yes, that is a customer service number" When I told her about the medic alert pitch she indicated the owner of Title Max was involved in another business
It's sad that a company will push you to a scam whe
Paid off title loan was told I would get title back in weeks never got it, was told by dmv it was returned could not be delivered.Title Max was no help at all in getting my title, I had to go to dmv fill out all kinds of paperwork & pay it took about weeks but I did get my title, no thanks or no help from titlemax, I asked to be reimbursed the $as it was there fault they said no
I called and let Titlemax (COVINGTON GA )know that my payment was going to be late, NOT A WEEK, NOT MONTHS, Just DAYS LATE, payment due on a Wednesday but got paid Friday in days,I called that Monday, The lady whom I will not post her name said "yes that's fine we will see u Friday for your payment, I said that's correct ", Well THAT THURSDAY MORNING I'm awakening by a loud nose in my driveway, REPO MAN came and picked up my car, so now I'm TAKING THEM and the REPO COMPANY TO COURT, both Violated my rights, both are in Violation of Ga state lawCODE SECTION :11-9-503, 11-9-504, 11-9-So yeah please never get a loan from themIf you all have to get a loan I would recommend you to sale what ever you can, work extra overtime, ask your employer for an advancementI WOULD HOOK BEFORE I EVER GET A LOAN FROM THEM, JUST SAYING! !
TitleMax is currently looking into this claim In the meantime, we encourage the customer to visit their local TitleMax store to continue working on their account
Title Max of Hazlehurst Ga refused my payment for my truck because I didnt have the payment plus almost $for late fees for being days lateThey have repossessed my truck and the district manager has yet to return my call after trying to contact him for over a month
I want to express my profound thanks and appreciation for the professional and courteous behavior shown by *** at store in North AugustaI was to ill to come into the store and work above and beyond to help me make my payments and show his concern for my healthI won't hesitate to bring my business back to this store for future help
Me and my husband was needing some cash and we already had a loan that was almost paid offWe went in and the woman told us about a new type of loan a line of creditShe made it sound great and it is like a credit card and you can go to any title max locationShe should have advised us the current loan payment would not be combined and the payment on the new loan is almost a monthI called today to ask if it could be made weeks late and the girl said yes but there is a late fee added everyday but she cannot tell me that amount that is through corporateThis place is horrible
Title Max is a scam I borrowed Payments of 350a month after payments nothing went down then I was told the was just interest so ten payment later I would have paid an still owe they should have laws against company's with this practice
Ms*** has been unable to provide TitleMax with any documentation that the damage was not pre-existing. Is she should do so, TitleMax will glady reevaluate her claim