TNB-Taxes Notary & Bookkeeping

SSFCU has attempted to contacted the complainant-SSFCU

Complaint: [redacted] I am rejecting this response because:The attached and included document is not legibleI am unable to verify the authenticity nor the content of the document Regards, [redacted]

A Security Service Federal Credit Union Officer completed this transaction on August 12th and spoke to the Member in person Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Good morning, Ms***, SSFCU has contacted [redacted] via telephone and the situation has been resolved Please let me know if you have any further questions Thank you, [redacted] Compliance Project Manager

From: [redacted] [mailto:***@yahoo.com] Sent: Wednesday, June 10, 10:AM To: [redacted] Subject: Revdex.com Complaint # [redacted] Regarding complaint # [redacted] ; I received the email below from the SSFCU representativeI am satisfied at this time that appropriate action has been taken by the business and I would like to close the complaint If the business doesn't follow through, I will let you know Thank you, [redacted]

SSFCU has researched the situation and attempted to contact the complainant SSFCU has not received a response-SSFCU

May 28, 2015RE: [redacted] # [redacted] Dear Ms [redacted] and the Revdex.com,Thank you for continuing to pursue this matter and for your willingness to communicate with us about the circumstances regarding your automobile loan with Security Service Federal Credit Union.We are truly sorry for your loss and realize that this must be a very trying time for you.This is also to confirm that our Manager [redacted] has been in contact with you to advise we are more than willing to make an exception and grant you another extension for the May 29th payment Wewill process the extension today and your next payment will be due on June 29th.Thank you for your patience regarding this matter and we hope that this satisfies your complaint.If you have any additional questions, please contact Mr [redacted] directly at 210- [redacted] or via email at [redacted] @ssfcu.orgAgain, thank you for communicating the concerns of our member and providing me the opportunity to respondSincerely, [redacted] Security Service Federal Credit Union

SSFCU is in contact with complainant-SSFCU

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

SSFCU has investigated the situation and attempted to contact the complainant -SSFCU

We are in receipt of your complaint to the Revdex.com on your recent service issues receiving your vehicle titleWe have reviewed the activities leading up to these service issues and to expedite resolution your vehicle title was mailed via certified mail on October 4, with UPS confirmation of
delivery on October I I, En addition, we have attempted to contact you verifying receipt of the titleBased on the LISPS confirmation of delivery, we will close the matter on our side unless we hear from you otherwiseWe apologize for the delay and appreciate your business

RE: Complaint # *** *** *** Mr***, Security Service Federal Credit Union appreciates the opportunity to clarify a few points on your responseIn most cases, you are covered for a period of up to days under your current policy, if and only if you replace an existing vehicle on that policy with the newly purchased vehicle and maintain that same policyIf you initiate a new policy or switch to a new insurance company before adding the newly purchased vehicle to the old policy, that vehicle remains un-insured for the period before the new policy was in forceThe cost of the collateral protection insurance that was placed on your Toyota Sequoia is a direct cost the credit union incursThe insurance is considered high risk and is priced by the insurance carrier to reflect that riskWe do not control the cost, nor does the credit union mark up the cost to our membersIn short, the policy in question was for the time period between September 3, and October 5, Because it is a high risk, force placed policy, it is more expensive than traditional insuranceThe cost is passed directly on to our members and not, in any way, marked up by SSFCUI hope this clarifies the situationThank you for providing us the opportunity to present the facts regarding this accountSSFCU makes every attempt to resolve any issues our members may have*** *** ***, Asset Recovery Supervisor, welcomes the opportunity to discuss any further questions with our memberMs*** *** may be reached via email at ***@ssfcu.org Sincerely, *** ** *** Assistant Vice President Security Service Federal Credit Union Tell us why here

SSFCU has attempted to get in contact with the complainant. -SSFCU

7/28/15*** ***Revdex.com RE: *** *** *** (Complaint filed July 20, 2015) Dear ***,In response to the Revdex.com’s inquiry on behalf of ***, I initiated a thorough review to provide a timely anddetailed response to youSecurity
Service received notice that *** filed for Chapter Bankruptcy on April 30, Upon notification, the credit union is strictly prohibited from any activity related to collecting on his past due accounts, including past due notices by mail, online, or over the phoneThe credit union remains fully compliant with these regulations*** decided to retain his vehicle and set up recurring payments through our online banking portal; however, any paymentsmade were applied to his past due balance Our secure online banking website posted his payments and displayed the next payment due date. The transaction history screen would have detailed the late fees, indicating a past due status.We always listen to our members’ feedback and will certainly consider ***’ suggestion to clearly show any past due balance alongwith the payment details in our online banking portal. We continuously work to enhance our members’ experience and have forwarded thissuggestion to our Online Banking Team for further review.I invite *** to contact *** *** by email at *** or give him a call at *** to address any possible credit bureau issues.I appreciate the opportunity to personally address this matter.Regards, *** ** ***Senior Vice President, Member Service

This issue was resolved directly with Mr*** on September 15,

SSFCU has handled situation and member is satisfied with resolution

The complainant has been contacted that the situation is now resolved. Thank you, SSFCU

SSFCU has investigated the issue and attempted to contact the complainant

Security Service Federal Credit Union has contacted the complainant and the situation is now resolved