TNB-Taxes Notary & Bookkeeping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

SSFCU has contacted this individual and addressed the situation.-SSFCU

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

SSFCU has researched the situation and attempted to contact the complainant.  SSFCU has not received a response. -SSFCU

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted],   Regarding Revdex.com Complaint ID [redacted] & [redacted]), SSFCU has completed its investigation and has resolved the issue with our members [redacted] and [redacted].  SSFCU’s Assistant Vice President of Asset Recovery, [redacted], personally spoke with Mr. and Mrs. [redacted]...

via telephone on October 27, 2016.   Please close out as appropriate.    I am happy to answer any questions you may have.   [redacted] Compliance Project Manager Security Service Federal Credit Union [redacted] O: [redacted]

SSFCU has contacted the complainant and resolved the request.

Complaint: [redacted]
I am rejecting this response because: Of what I have already previously stated, I am guessing you did not receive that?  Otherwise your response makes no sense.  Please read my initial response.  I had insurance on a 2010 sequoia in place on Sept 3rd.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:We have received no response from SSFCU. Please ensure you respond to us over the phone or schedule appt in person.
Regards,
[redacted]

Attached is Security Service Federal Credit Union's response to [redacted]'s complaint.November 17, 2016 [redacted] [redacted]San Antonio, TX  78202 Re: Revdex.com Complaint Case #: [redacted] Dear Ms. [redacted],Security Service Federal Credit Union received your complaint via the...

Revdex.com on November 4, 2016 regarding the Collateral Protection Insurance added to your loan. We have completed an investigation of the situation and providing the following information. Here are the details of our investigation which are addressed below:Proof of insuranceThe proof of insurance provided does not meet the minimum required coverage as required by your contractual obligation. Full coverage, including comprehensive/collision must be maintained for the life of the loan. Our records were researched several times to verify that we have not received the required insurance.Collateral Protection insurance was issued for the periods in which this coverage was not maintained (12/21/2012 to 11/04/2013). Insurance was issued for another period but was refunded in full.Total due for the Collateral Protection $3,350.00.There was a verified lapse in the required coverage. SSFCU had to place insurance policies issued on this loan in order to protect the collateral and the costs associated with that coverage are due. This cannot be waived and remains due.Please be assured that SSFCU makes every attempt to resolve any issues our members may have. [redacted], Manager, Asset Recovery may be contacted via email at [redacted] or at [redacted] if you have any further questions. Respectfully, [redacted]Assistant Vice PresidentSecurity Service Federal Credit Union

Security Service Federal Credit Union has contacted the member and addressed the situation. Thank you,SSFCU

February 2, 2016 Revdex.com Corporate Office ATTN:  [redacted] 1005 La Posada Drive Austin, TX  78752     RE:      Complaint ID:  [redacted]                Inquiry Date: ...

10/16/2015 Dear Ms. [redacted], SSFCU received Mr. [redacted]’s request dated 11/18/2015.  We responded to his inquiry by letter on December 3, 2015.  Please see the attachment. On January 29, 2016, we contacted Mr. [redacted] by phone and explained that his signature on the credit application provides permissible purpose, under the Fair Credit Reporting Act, to investigate his credit files. Please let me know if I can be of further assistance. Regards,[redacted]

SSFCU is in contact with complainant. -SSFCU

Security Service has addressed this matter.  We have attempted to contact the complainant and are awaiting an opportunity to speak with complainant.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] And [redacted]

SSFCU has responded to the complainant and she is happy with the resolution.  We will consider this matter closed.  Thank you,  SSFCU

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

SSFCU has contacted this individual and addressed the situation. -SSFCU

Dear Ms. [redacted],We sincerely apologize for any inconvenience and thank you for notifying us about the calls placed to you. We have searched our database and were unable to locate the number provided, [redacted]. We also do not operate on Sundays. However, itis very important to us that we...

get this matter and address any concerns. We would like the opportunity to discuss this further to ensure a resolution.  Therefore our Manager [redacted] will be is available to personally assist you and can be reached directly at [redacted].   Sincerely, [redacted]Security Service Federal Credit Union[redacted]