to address Mr [redacted] complaint we have been in touch with him every time he reached out to usWe also have done everything possible to make this happen as fast as we canHowever one part of the original build was out of stock with us and the manufacture, when we reached out to see if something else would work, there was a delay in the response for the client and in that time frame both our distributor for that part and the OEM manufacturer Midwest Industries ran out of stockMI running out of stock held up two of our orders for nearly weeksOnce the part was received it took about two weeks for the product to go through our build and QC processMr [redacted] order is expected to ship on Monday April 27th via UPS Thank you, [redacted] Sales ManagerTop Notch Top EndsAR-Uppers & Accessorieswww.tntesales.comhttps://www.facebook.com/topnotchtopendshttps://www....⇄ [redacted]
[redacted] , we received your complaint todayIf you ever need to contact us and cannot reach us by phone you may always email usAs we have discussed with you we are working to finish the few remaining orders we have leftOur expectation is to have them all completed by the end of maySince the components for your build are here we are unable to issue a refund Thank you, [redacted] ** Office Manager T.N.T.E
to address Mr [redacted] complaint we have been in touch with him every time he reached out to usWe also have done everything possible to make this happen as fast as we canHowever one part of the original build was out of stock with us and the manufacture, when we reached out to see if something else would work, there was a delay in the response for the client and in that time frame both our distributor for that part and the OEM manufacturer Midwest Industries ran out of stockMI running out of stock held up two of our orders for nearly weeksOnce the part was received it took about two weeks for the product to go through our build and QC processMr [redacted] order is expected to ship on Monday April 27th via UPSThank you, [redacted] Sales ManagerTop Notch Top EndsAR-Uppers & Accessorieswww.tntesales.comhttps://www.facebook.com/topnotchtopendshttps://www....⇄ [redacted]
Attached is the correspondence between the complainant and myself, a copy of our terms & return policy, and a copy of the refund given on May, When we were notified on May, ( tabindex="0" Saturday) Mr [redacted] was missing an item from his order we immediately offered to send the item the next business dayMr [redacted] declined that offerHe asked for a refund and was informed per our terms and conditions which he agreed to in the checkout we only offered store credit for refund and agreed to the store credit of There was no mention or agreement of free shipping on a subsequent orderUnfortunately, the item Mr [redacted] wanted is a bulky item and due to that it has an oversize feeWe did try to contact Mr [redacted] via phone to resolve the order on May, without response Thank you, [redacted] Sales Managerwww.tntesales.com262-749-
We have repeatedly tried to contact Mr [redacted] regarding his order, to no availThe last communication we had with him was on 6/10/At that time we requested his address so we may ship his orderHis order has been sitting on our shelves complete for five monthsWe would be more than happy to ship it if we are provided a current addressUnfortunately since it is and has been completed we cannot issue a refund as requested Thank you, [redacted] Sales ManagerTop Notch Top EndsAR-Uppers & Accessories
we discussed this with *** last week before receiving the complaintWe have all agreed to resolve the issue with a product modificationHis order should be shipping late this next week, if anything changes we will be in touch Thank you, [redacted] Sales ManagerTop Notch Top EndsAR-Uppers & Accessories
***, this item was shipped on 4/15/here is the UPS tracking information [redacted] As per his complaint on timing unfortunately the weather here in Wisconsin did not clear until mid march to be able to use a range for test firing Thank you, [redacted] Sales Manager Top Notch Top Ends AR-Uppers & Accessories [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I contacted the company yesterday for a tracking number because of the response the company gave the Revdex.com, and I was told that they never said it was shipping out yesterday And once I included in an email to the company a screen shot of their response, I got an answer back saying that if I didn't get a tracking number than it isn't ready to ship And I was also told in the email that I needed to relax This company has had my money for well over years with no product in sight.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don’t believe that he is being
truthfulFirst of all, he has my address from the initial order and the money
order that he acknowledged receiving when the order was placed. Second,
I have numerous e-mails that contradict what he is saying I have numerous e-mails that I have sent,
including some that he responded to, in this year between the dates he said I last
communicated with him and nowThese prove conflicts with what he is telling me
nowThere were also communications through the website which have since been
deleted by his company I also have
emails from his company that explain that he was not able to make my upper
because he would have to increase the price that he had charged and I paid in
advance. It is not ethical that he delayed
delivery of my order without notification, because he couldn’t build my product. I had to inquire as to the status of my order;
this is when I was told he could not fulfill my order in any descent time
period. He should have just refunded my
money at that time as, according to him, he had not yet bought anything
at that point to build the product. I asked
numerous times for a refundNow he is claiming that he has to sell the upper
before he can send me a refund and any refund wills have a 20% restocking fee deducted. This is a product that I should have received
in early 2013, nearly years agoI feel I have been extremely flexible and patient with this
company and deserve nothing less than a refund of the full purchase price
Regards,
*** ***
we have copied the work order on the warranty check we performed for the complainantWe found nothing wrong with the barrel out side of issues caused by an improper customer installWe checked it over free of charge and sent it back at our
expense for a non-warranty issueWe found damage on the sight consistent with the sight being removed by the customer, this is not covered by warranty as it is not a defect on our partWhen we received the barrel back it was thrown in a box with out protection or padding of any kindOut of the same batch no other customer has complained of issues with their barrels, and we have had several raving reviews on them. Unfortunately we have exhausted our options to help Mr***
Thank you,*** **Sales Managerwww.tntesales.com262-749-
Top Notch Top End is extremely professional and has high quality productsThe owner is extremely friendly and will to work with you on desired purchasesI will continue to be a customer and recommend others to this vendor
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Attached are the requested images
Regards,
*** ***
Good morning I have reviewed Mr*** complaint, we did ship his upper in October but it was returned to us for lack of a signatureI did send him an email late October, and again in November without responseWe as a courtesy will resend his upper but someone does have to sign for it.Thank
you,*** **Office Managerwww.tntesales.com***
I purchased a arflash hider from them days ago on gunbroker.com and I have yet to receive the itemI have tried calling and emailing them with no response and have let multiple voice messagesPoor service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have recieved no emails from Mr Cleveland or anyone from top notch top endsAlso I have not sent any "letters" to him or his company so he is obviously confused as to what order this complaint is refering toI have not used any type of chargeback so I have no clue what "breach of agreement" he would be refering toThe facts are Top Notch Top Ends cashed a postal money order back in Feb of and I have not recieved the ammo orderedFurthermore during our last email exchanges on Dec 15th "with Mr Clevelands office manager" I agreed to the 20% cancelation fee and AGAIN requested my order be cancledI have not recieved a reply email or the refundMr Clevelands statements in his response to this complaint are completely and inacurate!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I have received my item but I would like to keep this complaint open until I have tested the product that I purchased I will be testing the product out this weekIf everything goes as planned this complaint should be able to be resolved and closed this weekRegards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I am rejecting yhis response because noone has contacted me since mid May I have sent several emails and called and left messageStill no response Since I was tild I would have it my end of may I let it go a bit longer and dexided to contact my credit card company since top notch would not respond to my emails or calls Due to these circumstances I would like a full refundI do not know why they're saying they have tried to contact me because they have not since mid may
Regards,
*** ***
I will be sending a refund in the amount of $on 2/25/to the consumer
to address Mr [redacted] complaint we have been in touch with him every time he reached out to usWe also have done everything possible to make this happen as fast as we canHowever one part of the original build was out of stock with us and the manufacture, when we reached out to see if something else would work, there was a delay in the response for the client and in that time frame both our distributor for that part and the OEM manufacturer Midwest Industries ran out of stockMI running out of stock held up two of our orders for nearly weeksOnce the part was received it took about two weeks for the product to go through our build and QC processMr [redacted] order is expected to ship on Monday April 27th via UPS Thank you, [redacted] Sales ManagerTop Notch Top EndsAR-Uppers & Accessorieswww.tntesales.comhttps://www.facebook.com/topnotchtopendshttps://www....⇄ [redacted]
[redacted] , we received your complaint todayIf you ever need to contact us and cannot reach us by phone you may always email usAs we have discussed with you we are working to finish the few remaining orders we have leftOur expectation is to have them all completed by the end of maySince the components for your build are here we are unable to issue a refund Thank you, [redacted] ** Office Manager T.N.T.E
to address Mr [redacted] complaint we have been in touch with him every time he reached out to usWe also have done everything possible to make this happen as fast as we canHowever one part of the original build was out of stock with us and the manufacture, when we reached out to see if something else would work, there was a delay in the response for the client and in that time frame both our distributor for that part and the OEM manufacturer Midwest Industries ran out of stockMI running out of stock held up two of our orders for nearly weeksOnce the part was received it took about two weeks for the product to go through our build and QC processMr [redacted] order is expected to ship on Monday April 27th via UPSThank you, [redacted] Sales ManagerTop Notch Top EndsAR-Uppers & Accessorieswww.tntesales.comhttps://www.facebook.com/topnotchtopendshttps://www....⇄ [redacted]
Attached is the correspondence between the complainant and myself, a copy of our terms & return policy, and a copy of the refund given on May, When we were notified on May, ( tabindex="0" Saturday) Mr [redacted] was missing an item from his order we immediately offered to send the item the next business dayMr [redacted] declined that offerHe asked for a refund and was informed per our terms and conditions which he agreed to in the checkout we only offered store credit for refund and agreed to the store credit of There was no mention or agreement of free shipping on a subsequent orderUnfortunately, the item Mr [redacted] wanted is a bulky item and due to that it has an oversize feeWe did try to contact Mr [redacted] via phone to resolve the order on May, without response Thank you, [redacted] Sales Managerwww.tntesales.com262-749-
We have repeatedly tried to contact Mr [redacted] regarding his order, to no availThe last communication we had with him was on 6/10/At that time we requested his address so we may ship his orderHis order has been sitting on our shelves complete for five monthsWe would be more than happy to ship it if we are provided a current addressUnfortunately since it is and has been completed we cannot issue a refund as requested Thank you, [redacted] Sales ManagerTop Notch Top EndsAR-Uppers & Accessories
we discussed this with *** last week before receiving the complaintWe have all agreed to resolve the issue with a product modificationHis order should be shipping late this next week, if anything changes we will be in touch Thank you, [redacted] Sales ManagerTop Notch Top EndsAR-Uppers & Accessories
***, this item was shipped on 4/15/here is the UPS tracking information [redacted] As per his complaint on timing unfortunately the weather here in Wisconsin did not clear until mid march to be able to use a range for test firing Thank you, [redacted] Sales Manager Top Notch Top Ends AR-Uppers & Accessories [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I contacted the company yesterday for a tracking number because of the response the company gave the Revdex.com, and I was told that they never said it was shipping out yesterday And once I included in an email to the company a screen shot of their response, I got an answer back saying that if I didn't get a tracking number than it isn't ready to ship And I was also told in the email that I needed to relax This company has had my money for well over years with no product in sight.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don’t believe that he is being
truthfulFirst of all, he has my address from the initial order and the money
order that he acknowledged receiving when the order was placed. Second,
I have numerous e-mails that contradict what he is saying I have numerous e-mails that I have sent,
including some that he responded to, in this year between the dates he said I last
communicated with him and nowThese prove conflicts with what he is telling me
nowThere were also communications through the website which have since been
deleted by his company I also have
emails from his company that explain that he was not able to make my upper
because he would have to increase the price that he had charged and I paid in
advance. It is not ethical that he delayed
delivery of my order without notification, because he couldn’t build my product. I had to inquire as to the status of my order;
this is when I was told he could not fulfill my order in any descent time
period. He should have just refunded my
money at that time as, according to him, he had not yet bought anything
at that point to build the product. I asked
numerous times for a refundNow he is claiming that he has to sell the upper
before he can send me a refund and any refund wills have a 20% restocking fee deducted. This is a product that I should have received
in early 2013, nearly years agoI feel I have been extremely flexible and patient with this
company and deserve nothing less than a refund of the full purchase price
Regards,
*** ***
we have copied the work order on the warranty check we performed for the complainantWe found nothing wrong with the barrel out side of issues caused by an improper customer installWe checked it over free of charge and sent it back at our
expense for a non-warranty issueWe found damage on the sight consistent with the sight being removed by the customer, this is not covered by warranty as it is not a defect on our partWhen we received the barrel back it was thrown in a box with out protection or padding of any kindOut of the same batch no other customer has complained of issues with their barrels, and we have had several raving reviews on them. Unfortunately we have exhausted our options to help Mr***
Thank you,*** **Sales Managerwww.tntesales.com262-749-
Top Notch Top End is extremely professional and has high quality productsThe owner is extremely friendly and will to work with you on desired purchasesI will continue to be a customer and recommend others to this vendor
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Attached are the requested images
Regards,
*** ***
Good morning I have reviewed Mr*** complaint, we did ship his upper in October but it was returned to us for lack of a signatureI did send him an email late October, and again in November without responseWe as a courtesy will resend his upper but someone does have to sign for it.Thank
you,*** **Office Managerwww.tntesales.com***
I purchased a arflash hider from them days ago on gunbroker.com and I have yet to receive the itemI have tried calling and emailing them with no response and have let multiple voice messagesPoor service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have recieved no emails from Mr Cleveland or anyone from top notch top endsAlso I have not sent any "letters" to him or his company so he is obviously confused as to what order this complaint is refering toI have not used any type of chargeback so I have no clue what "breach of agreement" he would be refering toThe facts are Top Notch Top Ends cashed a postal money order back in Feb of and I have not recieved the ammo orderedFurthermore during our last email exchanges on Dec 15th "with Mr Clevelands office manager" I agreed to the 20% cancelation fee and AGAIN requested my order be cancledI have not recieved a reply email or the refundMr Clevelands statements in his response to this complaint are completely and inacurate!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I have received my item but I would like to keep this complaint open until I have tested the product that I purchased I will be testing the product out this weekIf everything goes as planned this complaint should be able to be resolved and closed this weekRegards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I am rejecting yhis response because noone has contacted me since mid May I have sent several emails and called and left messageStill no response Since I was tild I would have it my end of may I let it go a bit longer and dexided to contact my credit card company since top notch would not respond to my emails or calls Due to these circumstances I would like a full refundI do not know why they're saying they have tried to contact me because they have not since mid may
Regards,
*** ***
I have been doing business with TNT for years now and had nothing but great experiences with this company