Great product, great communication, very happy customer. Reached out to Patrick and his team about completion of 3 uppers. Each had different setup for competitions I was in this summer and into this fall. They set proper expections for build time, and end products were perfect. Thank you!
we have tried reaching out to this individual directly and he has not responded to emails. As for his “evidence” it is only showing his out going phone calls we...
called him not the other way around. Furthermore he breached our agreement by fraudulently using a chargeback thus why he is at collections in the first place. If his harassment does not cease we will be forced to take all legal options at our disposal. By the way ten days is not enough time to respond to a letter seeing as we finally received both of your letters today.
Thank you,
[redacted]
Sales Manager
Top Notch Top Ends
AR-15 Uppers & Accessories
I had a great experience! Customer service was excilent, and the owner is extremely knowledgeable on the product he makes/sells. I got exactly what I wanted and at a very reasonable price, I will definitely be back and would recommend this company to anyone looking for a custom top end!
We have repeatedly tried to contact Mr. [redacted] regarding his order, to no avail. The last communication we had with him was on 6/10/14. At that time we requested his address...
so we may ship his order. His order has been sitting on our shelves complete for five months. We would be more than happy to ship it if we are provided a current address. Unfortunately since it is and has been completed we cannot issue a refund as requested.
Thank you,[redacted]Sales ManagerTop Notch Top EndsAR-15 Uppers & Accessories
Here is the chain where this was discussed. [redacted] agreed to the non fluted barrel that he received, at the time we told him we could only get the non-fluted and he was ok with it. I am unsure why he is now complaining about what was discussed and settled. We special ordered this barrel to complete this order per his request. A direct link to the product may be found here [redacted]
At this point there is nothing more to discuss regarding this order. It was shipped as Mr. [redacted] agreed upon, while he may have forgotten this email does not. Had he verified his address earlier he would have received his product long ago. Furthermore our email response regarding this also listed the barrel as a 47T not a 47TF which is the fluted model. I believe we also upgraded Mr. [redacted]’s charging handle to a BCM which is a much higher cost product. I feel he has been more than taken care of regarding this.
Product Features These barrels are chambered in 5.56 N.A.T.O., made from 4140 steel , heat treated to RC 25-32, and melonite finished. These barrels feature M4 style feed ramps for reliable function. Threaded models feature 1/2"-28 threads for YHM muzzle brakes, flash hiders, and suppressors.
Have you shipped the upper yet? It has been two weeks and you have not notified me of anything.
On Mon, Feb 17, 2014 at 11:14 PM, TNTE Sales <[email protected]>wrote:
[redacted], you would have had your upper long ago if you had not thrown your temper tantrum mid last year. We offered to send it to you long ago, you declined. It isn't us that caused the delay, it was you. Brownells shipped us a 47T barrel today we will have it in a few days and the upper will head out to you.
Thank you,[redacted]Sales ManagerTop Notch Top EndsAR-15 Uppers & Accessorieswww.tntesales.com[redacted]
From: [redacted]
Sent: Monday, February 17, 2014 10:00 PM
To: TNTE Sales
Subject: Re: Order #[redacted]
I want you to do what ever is necessary to get my money or my product to me quickly, you have kept me waiting way to long.
On Mon, Feb 3, 2014 at 9:26 PM, TNTE Sales <[email protected]>wrote:
Perhaps if you would make up your mind as to what you want and not insult us it would help. You asked us to sell off your upper which we tried to do and only were able to sell the barrel. Since you have said now you want the upper our reps have been trying to locate a YHM barrel again for you.
Thank you,[redacted]Sales ManagerTop Notch Top EndsAR-15 Uppers & Accessorieswww.tntesales.com(262)749-1370
Thank you,[redacted]Sales ManagerTop Notch Top EndsAR-15 Uppers & Accessorieswww.tntesales.comhttps://www.facebook.com/topnotchtopendshttps://www....⇄ />
From: [redacted]
Sent: Wednesday, February 11, 2015 12:26 PM
To: Sales
Subject: Case# [redacted]
Hello [redacted]
Please respond to the consumer's last response ASAP.
Date Sent: 1/31/2015 9:26:37 PMRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will be happy with what he said as long as he follows through with what he says but I am afraid to close this complaint until I actually receive something. This is because he has already said that he shipped it to me but now just gave a date for when he will actually be shipping it to me. Also it would be greatly appreciated if he would stop trying to argue with me.
Regards,
[redacted]
Date Sent: 1/23/2015 12:00:00 AM[redacted], we have never said we lost your address, nor did we lose it, we simply asked your to verify the one we have on file for you. I am unsure how you have come to that conclusion when we have stated this several times to you. We are shipping the 7820 minus sights that you ordered with the47T barrel that you agreed on Feb 17. We will not be compensating you for the wait since it was caused by you. Calling to cancel a custom order when it was ready to ship typically is not allowed. We made an exception in your case after be belittled and screamed at by your mother, and asked politely by your father for us to consider your situation. We then informed you we would have to sell the upper to issue a refund or you could have it shipped and sell it yourself. You choose to have us sell it. Unfortunately by the time you decided this the market had crashed and we were unable to sell it for you.
Thank you,[redacted]Sales ManagerTop Notch Top EndsAR-15 Uppers & Accessorieswww.tntesales.comhttps://www.facebook.com/topnotchtopendshttps://www....⇄
I believe that item was shipped and received already.
255);">
Thank you,[redacted]Sales ManagerTop Notch Top EndsAR-15 Uppers & Accessorieswww.tntesales.comhttps://www.facebook.com/topnotchtopendshttps://www....⇄
Great product, great communication, very happy customer. Reached out to Patrick and his team about completion of 3 uppers. Each had different setup for competitions I was in this summer and into this fall. They set proper expections for build time, and end products were perfect. Thank you!
we have tried reaching out to this individual directly and he has not responded to emails. As for his “evidence” it is only showing his out going phone calls we...
called him not the other way around. Furthermore he breached our agreement by fraudulently using a chargeback thus why he is at collections in the first place. If his harassment does not cease we will be forced to take all legal options at our disposal. By the way ten days is not enough time to respond to a letter seeing as we finally received both of your letters today.
Thank you,
[redacted]
Sales Manager
Top Notch Top Ends
AR-15 Uppers & Accessories
I had a great experience! Customer service was excilent, and the owner is extremely knowledgeable on the product he makes/sells. I got exactly what I wanted and at a very reasonable price, I will definitely be back and would recommend this company to anyone looking for a custom top end!
We have repeatedly tried to contact Mr. [redacted] regarding his order, to no avail. The last communication we had with him was on 6/10/14. At that time we requested his address...
so we may ship his order. His order has been sitting on our shelves complete for five months. We would be more than happy to ship it if we are provided a current address. Unfortunately since it is and has been completed we cannot issue a refund as requested.
Thank you,[redacted]Sales ManagerTop Notch Top EndsAR-15 Uppers & Accessories
Here is the shipping informationPO Box 10Darien, WI 53114
Here is the chain where this was discussed. [redacted] agreed to the non fluted barrel that he received, at the time we told him we could only get the non-fluted and he was ok with it. I am unsure why he is now complaining about what was discussed and settled. We special ordered this barrel to complete this order per his request. A direct link to the product may be found here [redacted]
At this point there is nothing more to discuss regarding this order. It was shipped as Mr. [redacted] agreed upon, while he may have forgotten this email does not. Had he verified his address earlier he would have received his product long ago. Furthermore our email response regarding this also listed the barrel as a 47T not a 47TF which is the fluted model. I believe we also upgraded Mr. [redacted]’s charging handle to a BCM which is a much higher cost product. I feel he has been more than taken care of regarding this.
Product Features These barrels are chambered in 5.56 N.A.T.O., made from 4140 steel , heat treated to RC 25-32, and melonite finished. These barrels feature M4 style feed ramps for reliable function. Threaded models feature 1/2"-28 threads for YHM muzzle brakes, flash hiders, and suppressors.
Have you shipped the upper yet? It has been two weeks and you have not notified me of anything.
On Mon, Feb 17, 2014 at 11:14 PM, TNTE Sales <[email protected]>wrote:
[redacted], you would have had your upper long ago if you had not thrown your temper tantrum mid last year. We offered to send it to you long ago, you declined. It isn't us that caused the delay, it was you. Brownells shipped us a 47T barrel today we will have it in a few days and the upper will head out to you.
Thank you,[redacted]Sales ManagerTop Notch Top EndsAR-15 Uppers & Accessorieswww.tntesales.com[redacted]
From: [redacted]
Sent: Monday, February 17, 2014 10:00 PM
To: TNTE Sales
Subject: Re: Order #[redacted]
I want you to do what ever is necessary to get my money or my product to me quickly, you have kept me waiting way to long.
On Mon, Feb 3, 2014 at 9:26 PM, TNTE Sales <[email protected]>wrote:
Perhaps if you would make up your mind as to what you want and not insult us it would help. You asked us to sell off your upper which we tried to do and only were able to sell the barrel. Since you have said now you want the upper our reps have been trying to locate a YHM barrel again for you.
Thank you,[redacted]Sales ManagerTop Notch Top EndsAR-15 Uppers & Accessorieswww.tntesales.com(262)749-1370
Thank you,[redacted]Sales ManagerTop Notch Top EndsAR-15 Uppers & Accessorieswww.tntesales.comhttps://www.facebook.com/topnotchtopendshttps://www....⇄ />
From: [redacted]
Sent: Wednesday, February 11, 2015 12:26 PM
To: Sales
Subject: Case# [redacted]
Hello [redacted]
Please respond to the consumer's last response ASAP.
Date Sent: 1/31/2015 9:26:37 PMRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will be happy with what he said as long as he follows through with what he says but I am afraid to close this complaint until I actually receive something. This is because he has already said that he shipped it to me but now just gave a date for when he will actually be shipping it to me. Also it would be greatly appreciated if he would stop trying to argue with me.
Regards,
[redacted]
Date Sent: 1/23/2015 12:00:00 AM[redacted], we have never said we lost your address, nor did we lose it, we simply asked your to verify the one we have on file for you. I am unsure how you have come to that conclusion when we have stated this several times to you. We are shipping the 7820 minus sights that you ordered with the47T barrel that you agreed on Feb 17. We will not be compensating you for the wait since it was caused by you. Calling to cancel a custom order when it was ready to ship typically is not allowed. We made an exception in your case after be belittled and screamed at by your mother, and asked politely by your father for us to consider your situation. We then informed you we would have to sell the upper to issue a refund or you could have it shipped and sell it yourself. You choose to have us sell it. Unfortunately by the time you decided this the market had crashed and we were unable to sell it for you.
Thank you,[redacted]Sales ManagerTop Notch Top EndsAR-15 Uppers & Accessorieswww.tntesales.comhttps://www.facebook.com/topnotchtopendshttps://www....⇄
[redacted], this item was shipped on 4/15/14 here is the UPS tracking information [redacted]. As per his complaint on timing...
unfortunately the weather here in Wisconsin did not clear until mid march to be able to use a range for test firing.
Thank you,
[redacted]
Sales Manager
Top Notch Top Ends
AR-15 Uppers & Accessories[redacted]
I believe that item was shipped and received already.
255);">
Thank you,[redacted]Sales ManagerTop Notch Top EndsAR-15 Uppers & Accessorieswww.tntesales.comhttps://www.facebook.com/topnotchtopendshttps://www....⇄