Tophatter, Inc.

Hi, and thank you for reaching out for your review
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller.Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will
either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying for their own return postage with valid tracking number.On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.For internationally located buyers, we provide some store credit to offset the cost of returning the item at their own expense until the buyer hits the threshold.The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchasesOnce this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expenseWhen this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.Tophatter’s return policy is in-line and considered standard among the industries’ competitorsMarketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuse.*** *** *** *** ***) which details our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience.Unfortunately, this account has requested returns in excess of the threshold, and we are unable to provide free return labels at this timeBelow I have included the return address of the order(s) referenced:
*** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** ***Please follow up with our support team at the following link with your return tracking numbers: ***Thank you

Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the original seller.Tophatter offers Buyer Protection in the form of a 30-day easy return policy that will either: 1.) refund the buyer without return
needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying their own return postage using a valid tracking number.On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchasesOnce this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expenseWhen this happens, in the email buyers receive when they request a return, it is explained that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuseTophatter’s return policy is in-line and considered standard among the industries’ competitors.Our Buyer Protection FAQ (***) detailing our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience.I reviewed your account and provided a refund for of your return requests as a courtesy.
Because you have requested returns in excess of the threshold, we are unable to provide additional free returns at this timeThank you

Complaint: ***I am rejecting this response because:
It is the same response as the first timesThey have NO idea it will cost times as much as what I paid for the item to ship it back over seas, making it impractical and makes no sense The companies rely on this flaw in Tophatter company and Tophatter in my opinion knows this and does nothing to stop and or suspend these folks sending damaged itemsI would like A refund,bottom line
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I disagree with that they are the seller of this item for the party that collects the credit card information unfortunately was trying to avoid a charge back to them to the credit card company but they are leaving me no choice but to proceed for the request for a chargeback for the credit card processorSincerely,*** ***

Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the original seller.Tophatter offers Buyer Protection in the form of a 30-day easy return policy that will either: 1.) refund the buyer without return
needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying their own return postage using a valid tracking number.On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.For internationally located buyers, we are unable to provide return shipping labelsInstead we provide some store credit for use on a future purchase, to offset the cost of returning the item at their own expense until the buyer hits a threshold.The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchasesOnce this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expenseWhen this happens, in the email buyers receive when they request a return, it is explained that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuseTophatter’s return policy is in-line and considered standard among the industries’ competitors.Our Buyer Protection FAQ ***) detailing our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience.Because you have requested returns in excess of the threshold, we are unable to provide free returns at this timeBelow I have included the return address of the order(s) referenced:
*** *** *** *** *** *** *** *** *** ***Please follow up with our support team at the following link with your return tracking numbers: ***Thank you

Complaint: ***I am rejecting this response because there were numerous erroneous charges on my credit card statement which have not been contested. None of the charges I've disputed were received by me. Perhaps I need to refer this matter to the San Francisco District Attorney's office to investigate whether that's a standard practice and other people have been cheated and didn't review their statements to see the erroneous charges
Sincerely,*** ***

Hello and thank you for reaching out.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the original seller
The following orders have already been refunded as they show a refusal scan:
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The following orders do not have tracking or a refusal scan:
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Please contact your local post office and ask them to update the tracking to show refused. This is very important because we cannot track the package and process a refund if tracking does not indicate refusal and return to sender
To ensure fair decisions are made in regards to missing items and refunds, we require both Buyers and Sellers to ship/return items with a valid tracking labelThis is detailed in our*** *** *** *** *** ***Unfortunately without a tracking number indicating return of this item to the seller, we have no way to prove to the seller the item was returned and we can not require them to issue a refund.In future, please remember to always provide a return tracking number, and watch the postal carrier scan the package in front of you to ensure Buyer Protection.
Please contact us once tracking shows the package is in transit back to the seller and we will be happy to process the refund
Thank you

Complaint: ***I am rejecting this response because: No information was provided to initiate a return. I don't understand the blocked email issue. please try againand if I don't reply, please call me with the number provided in my letter of 2/11/18.Sincerely,*** ***

Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the original seller.Tophatter offers Buyer Protection in the form of a 30-day easy return policy that will either: 1.) refund the buyer without return
needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying their own return postage using a valid tracking number.On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.For internationally located buyers, we are unable to provide return shipping labelsInstead we provide some store credit for use on a future purchase, to offset the cost of returning the item at their own expense until the buyer hits a threshold.The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchasesOnce this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expenseWhen this happens, in the email buyers receive when they request a return, it is explained that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuseTophatter’s return policy is in-line and considered standard among the industries’ competitors.Our Buyer Protection FAQ (***) detailing our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience.Because you have requested returns in excess of the threshold, we are unable to provide free returns at this timePlease follow up with our support team at the following link with your return tracking numbers: ***?***Thank you

I'm sorry to hear that some of the fishing reels didn't meet expectations. Tophatter is a Marketplace that connects buyers with sellers (***), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been
misrepresented in any way, we offer excellent Buyer Protection ***) As part of our quality assurance process, our system detects and works to address issues in two waysStrong scheduling penalties are applied to sellers with higher than average rate of returnsAdditionally, individual items exceeding a threshold of low ratings and high returns will no longer be scheduled on our platform
On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returnsBecause your account has exceeded the threshold, we are unable to offer free return shipping labels or refund without return for the ordersThese orders must be returned to the Items must be returned to the original seller's return address which is provided in your return request confirmation emails.
To make things easier for you, I have provided a sheet of all the fishing reels in your accountThe orders are color coded by seller where multiple orders have been purchased, so you can return orders from the same seller in a combined package
For the items still in transit, pleas refuse delivery as noted, then contact our support teamWe will process your refunds as soon as the tracking shows "refused"See our FAQ: "Can I get a refund on an order?" (*** *** *** ***
For any other orders you wish to return, please request returns as explained in our FAQ: "How do I return an item?"***

Upon review of the account associated with this email address, I was able to locate just one order, Order #: ***. Our email address is [email protected] can be located on our business profile here on the Revdex.com website:
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We recommend that buyers contact us through this form: ***Buying so we can quickly access the correct accountIf you're writing about a specific order, visit My Orders, click the item, click Order FAQs, then click Contact Support and detail the issue
Please note, we are unable to assist further with charges which have been contested through your credit cardPlease follow up directly with your card-issuing bank regarding chargebacksThank you

Complaint: ***I am rejecting this response because: every time I get a package from someone the u.s postal services sends me a small card inside my mail box saying I have a package to be pick up if not they put my small packages inside my mail box I never had this trouble before getting a package I have not got nothing on February 10th from anybody this seems like some kind of scam going off I waited almost months on this package and I don't want my $dollar back that is no money to me when a package gets lost or not shipped like it says so on the email been sent to me that is big bucks to me either you all or the u.s postal service are going to make it with me or else whatever amount I want in return of my missing package money is the only way to solve this matter and I want $dollars for my trouble I understand my laser pointer was worth that much I only won the bid for $dollar I had a $dollar credit with you all I want my money either by paypal email *** or you can send me a check ** *** *** *** *** *** *** so you know this is hurting your business not getting people's packages like been promise
Sincerely,*** ***

This is unacceptableIt will cost me more to return the item to get a refund, than the item cost meMoving forward I am also filing a complaint with the Iowa Attorney GeneralI will also be contacting my credit card company about having charges reversedI believe a lot of the items that are sent out are known to be in non working orderThat itself is fraudulent
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
The business claims that I have requested returns in excess of their threshold, and are unable to provide free returns at this timeThere was never any mention of a "threshold excess."
Tophatter continues to mislead their consumers/bidders by not disclosing the location of its sellersAt least 90% of the items I received have been shipped from CHINA and is nothing more than worthless junkI've received broken items, cheaply made rings that turned my fingers black, items that are greatly misrepresented in the description on their bidding site, photos of items for bid that don't match the actual product received, and a ridiculously inflated "value" price that is crossed out (i.e., there's no way some of the costume jewelry is worth over $3,000!)
Yesterday I received another item...a magnetic cover for a microwave ovenThe item arrived broken and warpedIn addition, the so-called "magnets" aren't strong enough to hold the cover in placeThis claimed to be an "as seen on TV" item...doesn't even come close
Since Tophatter continues to try hiding behind their so-called 30-day guarantee, I'll be disputing ALL charges with my credit card companyThis is blatant fraud and I won't be taken advantage of by them or any other business
Incidentally, I won't be returning the items in question to CHINA, since it would cost to times more for shipping than I paid for the item(s)
Thanks for allowing me to explain the details of my complaint more in depth
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I DO NOT mind paying for a return postage EXCEPT when the POSTAGE COSTS MORE THAN THE ORIGINAL ITEM. any returns overseas is automatically a $mailing fee. I was NEVER offered a credit. plus the mere fact that the items are either broken or nowhere near what the description stated. I have purchased quite a bit from Tophatter and returned items which did NOT match the description. limiting returns is no way to do business especially when items are broken. I will gladly MAIL THE ITEMS TO TOPHATTER. please advise

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello, and thank you for your messageA refund has been processed for Order #: *** and ***Refunds must always be issued back to their original payment sourceBecause you paid with ***, the time-frame when you can expect your refund will be determined by the funding source
Please contact *** directly if you have questions about this refund: ***
We want to make it clear that Tophatter is not the seller of items; we are a technology services and platform provider and not a retailerWe have a strict policy against counterfeit items, which are not permitted on the platform.The process for reporting items where authenticity may be questioned will automatically report the item to our seller support team, where appropriate action will be taken against the seller when warrantedThe process is as follows:-Visit My Orders-Click on the item-Click Return this item-Select "Doesn't seem authentic"You can read more about our easy return policy here: ***And read about our authenticity guarantee here: ***Note that we have disclosed in our FAQ that in some instances, a return shipping label may be providedIn some instances, the full cost of return will be at the buyer's expenseThere are limits to the number of free returns we can provide per buyer within a time-frameEven when we cannot provide free return shipping though, items may be returned to the original seller for up to days from delivery for any reason, and if the reason is "Doesn't seem authentic" action will be taken against the seller if we determine the items to be counterfeit.Thank you

The issue described involves the post office, which is beyond the point at which Tophatter can directly assistOur Buyer Protection covers orders up until the point of delivery.
Order #: *** has been confirmed delivered to the address provided: *** We recommend directly contacting your post office and speaking with the postmaster regarding the cards you have been receiving, and non-receipt of packages
Thank you

A dispute has been filed with *** for Order #: *** dispute
***When a dispute is filed, *** locks the funds and takes over the issue, which means it is then impossible for Tophatter to process a refund
Because Tophatter is no longer able to process a refund, to receive your refund, you will need to follow up with *** regarding your disputeThank you

Unfortunately the original tracking numbers for each order mentioned show delivery to your address, and don't indicate refusal:
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Please follow up with your postal carrier and ask them to scan these as "Refused", then contact our support teamOnce the tracking shows "Refused" for each order, or new return tracking has been provided confirming these orders have been returned to their senders, we will be able to process your refunds