Tophatter, Inc.

Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the original seller.Tophatter offers Buyer Protection in the form of a 30-day easy return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying their own return postage using a valid tracking number.On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.For internationally located buyers, we are unable to provide return shipping labelsInstead we provide some store credit for use on a future purchase, to offset the cost of returning the item at their own expense until the buyer hits a threshold.The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchasesOnce this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expenseWhen this happens, in the email buyers receive when they request a return, it is explained that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuseTophatter’s return policy is in-line and considered standard among the industries’ competitors.Our Buyer Protection FAQ (***) detailing our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience.Because you have requested returns in excess of the threshold, we are unable to provide free returns at this time. Please follow up with our support team at the following link with your return tracking numbers: ***?***Thank you.Tell us why here

Complaint: ***I am rejecting this response because: I have received several more items which had been damagedThese items are poorly packaged with no protection with boxes received crushedMany items are mailed in a plastic envelope with no protection such as bubble wrapSome of the items are fairly fragile resulting in damageI would be more than happy to return the damaged items however, most are overseas and my cost to mail the items would far exc eed what I paid for the item and original shippingI feel I am being punished for multiple damaged items due to poor packaging many of which I have been asked to return at my expenseI have sent multiple photos of the damaged items as evidenceA few photos have been added above
Sincerely,*** ***

Hello and thank you for reaching out.
Because a *** dispute has been opened for Order #: , we are unable to process a refundPlease continue to follow up with your claim on *** directly
Thank you

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Unfortunately there is no account associated with the email address: *** and we have not received any emails from this addressPlease provide an order number, or the correct email address associated with your Tophatter account so we can assistThank you

Hello, and thank you for writing in.
Refunds for items that are not received do not count against buyer return threshold
You can learn more about this here in *** *** *** *** ***) which details our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience
The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchasesOnce this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expenseWhen this happens, in the email buyers receive when they request a return, it is explained that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order
Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuseTophatter’s return policy is in-line and considered standard among the industries’ competitors
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the original seller
Because you have requested returns in excess of the threshold, we are unable to provide free returns at this time. Below I have included the return address of the order(s) referenced:
*** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** ***Please follow up with our support team at the following link with your return tracking numbers: ***Thank you

Hello, and thank you for reaching out.
Our Buyer Protection FAQ (*** detailing our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience
Because you have requested returns in excess of the threshold, we are unable to provide free returns at this time
Please follow up with our support team at the following link with your return tracking numbers: ***
Thank you

Hello, and thank you for reaching outWe are more than happy to resolve any issues with your ordersIn order to best serve you, please contact us at *** and provide us with the order number which appears on your *My Orders* page.This will help me to locate the item in your
account so I can review it and assist further
Tophatter offers Buyer Protection (***)in the form of a 30-day easy return policy
If you have not received an item and it has not been confirmed delivered to the address provided at the time of payment through a valid tracking number, you can report this from My Orders by clicking the item, then clicking Where's My Item?If the item still has not been confirmed delivered through tracking after days have passed, a full refund will be processedReview the FAQ: What if I haven't received my item? (***) for more details.Because Tophatter is not the seller of the item, and we have no inventory, we are unable to ship a replacement when this occurs

I reviewed your account and noted that the drones Order #: *** *** *** ** *** *** *** *** ** ***
***-camera have already been refunded
I have refunded Order #: *** *** ** *** *** *** *** *** ** *** *** *** *** *** Please contact our support team and provide the specific order numbers if there are additional items for which you were not satisfiedYou may contact the team from this link: ***
Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

On Tophatter, items must be returned to the original seller to qualify for Buyer Protection. Unfortunately in this instance, the buyer mistyped the seller's return address as shown in the attached images she has provided to our customer support team, and the postal carrier was unable to deliver
the package to the seller, as shown on the USPS tracking website: ***.Please note, as a one-time courtesy, all orders #*** *** *** *** *** were already refunded on March 17,

I'm sorry to hear that your *** became defective, and I see that you opened a return request for this on December 17, Because this is your 3rd return out of purchases, the cost of return will be at your expenseYou may return this to the seller at the following
address:
*** *** *** *** *** *** *** *** *** *** ***
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller
Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying for their own return postage with valid tracking number
On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.For internationally located buyers, we provide some store credit to offset the cost of returning the item at their own expense until the buyer hits the threshold
The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchasesOnce this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expenseWhen this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.Tophatter’s return policy is in-line and considered standard among the industries’ competitorsMarketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuse.Our Buyer Protection FAQ (***) which details our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience
Please follow up with our support team at the following link with your return tracking numbers: ***Thank you

Please rest assured, counterfeit items are not permitted on the platform and if you receive an item you believe is not authentic, we have a process for reporting it while requesting your returnYou can request a return for up to days from delivery. Tophatter is a Marketplace that connects
buyers with sellers, and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection.As part of our quality assurance process, our system detects and works to address issues in two waysStrong scheduling penalties are applied to sellers with higher than average rate of returnsAdditionally, individual items exceeding a threshold of low ratings and high returns will no longer be scheduled on our platform.Please follow these steps to ensure that the issue is reported to the seller support team and appropriate action will be taken against the seller when warranted.* Visit My Orders,* Click on the item,* Click "Return this item",* Select "Doesn't seem authentic".I've reviewed your account, and I noted that the orders in question don't appear to have been returned, and return requests have not been opened for these orders:
- Tactical Red Dot Laser Sight Scope, Order #: ***- Powerful 10000LM CREE TLED Flashlight Mode Zoomable Waterproof Torch Outdoor Sports Camping & Hiking Order #:***- NEW HOT SALE High Quality Memory Card Micro Sd Card 512MB ClassTF Micro Sd Card Professional for Smart Phones Digital Cameras Order #:***- 7mm LED 2M Length Endoscope Waterproof Borescope Inspection Camera For Andorid Phone High Quality Order #:***- 10PCS Diamond Coated Core Drill Bit Tile Marble Glass Ceramic Hole Saw 6mm-30mm Order #:***
Please request returns for the items following the process above, and enter your return tracking into the pageYour refunds will be processed as soon as the items have been returned to the sellers

Hi, and thank you for leaving your review
I'm sorry to hear that you weren't happy with the price of your itemIn an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on
the value he or she places on the itemBidders decide how high they are willing to bid, and can stop bidding at any time.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the original seller.Tophatter offers Buyer Protection in the form of a 30-day easy return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying their own return postage using a valid tracking number.On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.For internationally located buyers, we are unable to provide return shipping labelsInstead we provide some store credit for use on a future purchase, to offset the cost of returning the item at their own expense until the buyer hits a threshold.The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchasesOnce this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expenseWhen this happens, in the email buyers receive when they request a return, it is explained that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuseTophatter’s return policy is in-line and considered standard among the industries’ competitors.Our Buyer Protection FAQ (h***) detailing our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience.Because you have requested returns in excess of the threshold, we are unable to provide free returns at this timeBelow I have included the return address of the order(s) referenced:***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***Please follow up with our support team at the following link with your return tracking numbers: ***Thank you

I'm sorry to hear that you never received the laser pointer, Order #: ***, I reviewed and see that tracking confirms your item was delivered in or at the mailbox at 10:am on February 10, in*** ** *** ***
Our
Buyer Protection covers orders up until the point of delivery.
A suggested next step is to contact the postal service and report the missing package, providing them with the tracking numberThis can be escalated to the postal inspector if you believe the issue may be postal theftHere is a link to begin the reporting process: ***Thank you

As explained in the previous response, of your return requests have been refunded without return required as a courtesyThis includes all of the orders pictured in the attached photos.
Because you have requested returns in excess of the threshold, we are unable to provide additional free returns at this timeThank you

Complaint: ***I am rejecting this response because: It will cost me more to return the item then what the purchase price wasI will file a complaint with my credit card company, & see about reversing charges due to fraud! It's fraudulent to take someone's money, knowing a product is defective, or the item is not as describedSincerely,*** ***

Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the original seller.Tophatter offers Buyer Protection in the form of a 30-day easy return policy that will either: 1.) refund the buyer without return
needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying their own return postage using a valid tracking number.On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.For internationally located buyers, we are unable to provide return shipping labelsInstead we provide some store credit for use on a future purchase, to offset the cost of returning the item at their own expense until the buyer hits a threshold.The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchasesOnce this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expenseWhen this happens, in the email buyers receive when they request a return, it is explained that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuseTophatter’s return policy is in-line and considered standard among the industries’ competitors.Our Buyer Protection FAQ ***) detailing our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience.Because you have requested returns in excess of the threshold, we are unable to provide free returns at this timeBelow I have included the return address of the order(s)
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** ***Thank you

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I cannot return plus item overseas Just hope your company makes the sellers state they are coming from China Cheap
imitationsFake Very small

Hi ***,
Im so sorry to hear that you were not satisfied with your recent order
I reviewed your account and found that a refund was issued for order # *** on 05/03/ It can take 1-business days for the refund to be reflected on your credit card statement or bank account
Refunds must always be issued back to their original payment sourceIf you have any questions about your refund please contact your card-issuing bank by calling the toll-free number on the back of your cardThank you