Tophatter, Inc.

I've reviewed the details in your account for Order #: [redacted] and I see that this item is still on its way to you.Please note, orders shipping to you from outside of your home country may take longer to arrive and may not show tracking updates.Rest assured, you are covered by Buyer Protection...

[redacted] against non-delivery if tracking does not update to show this was delivered to the address you provided at the time of payment.For items that have not been confirmed delivered to the address provided through a valid tracking number, if 40 days have passed from the shipment date and you indicate you have not received the item, we will process a full refund.You can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. Regarding your questions about selling, there are no emails on file from you to our Partner Support team. We recommend getting in touch directly, to discuss any questions or concerns related to selling.
Thank you.

Complaint: [redacted]I am rejecting this response because:I NEVER mentioned the word "counterfeit".
IT is Tophhater's responsibility TO CONTROL THE INACCURATE DESCRIPTIONS AND the QUALITY of items sold by their sellers and PROTECT THEIR BUYERS.
I PAID TOPHATTER...AND THEY NEED TO REFUND ME MY MONEY FOR THE GARBAGE THEIR SELLERS SOLD ME.
I WILL NOT PAY $150 to return the garbage that I was sold to sellers in China.
3 of the 5 items DO NOT WORK / FUNCTION.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
I can be contacted for return at [email protected].

Hi, thank you for reaching out to us. 
We reviewed and discovered your email provider was returning a message: 550 ERROR: No or mismatched reverse DNS (PTR) entries for 167.89.65.117, and the replies we've been sending to you have not been delivered.
We've removed that block through our email provider; however, we have seen this issue repeatedly with the earthlink.net domain. To prevent the issue from happening again, you may want to change the email address associated with your Tophatter account.
Concerning order number: [redacted]
I'm so sorry the item didn't meet expectations, and I've requested a return for you for Order #: [redacted].
A refund has been processed for Order #: 0. It can take 1-3 business days for the refund to be reflected on your credit card statement or bank account. Refunds must always be issued back to their original payment source. 
If you have any questions about your refund please contact your card-issuing bank by calling the toll-free number on the back of your card.
Thank you.

Subject: Japan - File a Complaint
 This seems shady in ire self but I was buying items from Tophatter that I thought were legit but I was wrong after getting items.  When I went for a refund it was too late.  I'm sure I won't get help and I'm screwed out of my money and the products...

I was suppose to receive.  Please use this email to file a complaint against a business in Japan

I'm sorry to hear that you received an item that didn't meet expectations. We rely on sellers to provide accurate information about every item; however, if you do discover a listing has been misrepresented in any way, we offer excellent Buyer Protection. To take advantage of Buyer Protection, you'll need to request a return following the process in our FAQ: "How do I return an item?" [redacted]Items can be returned using First Class mail. The Customs number serves as a tracking number for your shipment. Once you've provided that tracking number and corresponding order number to our support team, we will ensure your refund is processed.

I've reviewed your account and found that your email provider Earthlink continues to reject emails from our domain. The block was removed Feb 2, 2018, and has since blocked again. Please see the attached chain of emails along with our support team's responses to your questions.
When email providers...

repeatedly block mail, we strongly recommend changing the email address associated with your Tophatter account to one less like to block or reject messages, such as [redacted]. You can change your email address from this page: [redacted]. Thank you.

I reviewed and see that your account has been blocked due to too many cancellations. It is our policy that all bids are real offers to purchase items. This is explained in our terms of use: [redacted]We provide several opportunities for error, but there is a limit to the number of...

cancellations that occur. Our system automatically restricts further bidding if the threshold is exceeded. Your account has exceeded the threshold and bidding will be restricted until the time mentioned.I apologize for this inconvenience. We chose a one year block over a permanent block from bidding because this offers another chance to those who are interested in trying our platform again.Regarding the credit on your account, store credits have no cash value, and cannot be redeemed for cash. See our FAQ for details: "Can I earn store credit for referring a friend?" [redacted]The bidding block on your account will be lifted on Feb 14, 2019. At that time, please contact our support team and we will be happy to reissue the expired $5 credit. Thank you.

I understand that you would like to be refunded for your orders. We offer Buyer Protection in the form of an easy return policy, for up to 30 days from the date of delivery. After requesting return, you’ll receive an email with specific details. Based on several factors including the location of the buyer, location of the seller, cost of the order, history of returns requested, and reason for the return, a return request will result in one of the following four outcomes:1. You may receive refund for an item, and return will not be required. 2. If you live in the United States, you may receive a free return shipping label to cover the cost of returning your item.3. If you live outside of the United States, you may receive a store credit to offset the cost of returning your item.4. You may return the item and assume the cost of return shipping on your own. If return is required, items must be returned to the original seller's return address to qualify for Buyer Protection. Tophatter is online marketplace connecting sellers to buyers. We do not sell items directly and cannot accept returns to our offices. This complaint unfortunately did not include the order or orders which you would like to return, so I am unable to assist with opening the return requests. If you need assistance opening return requests for any items which were delivered within the last 30 days, please contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. Our team answers questions within 6 hours, and usually sooner, 24 hours a day. Thank you.

We understand that the items were not reported as counterfeit. The first message may have been unclear for this particular situation where you indicated the items were not as described, when they were described as: "GENUINE" , "AUTHENTIC", "COLLECTIBLE" "EXCELLENT QUALITY" , "FIRST QUALITY". Our intention was to explain that we rely on sellers to provide accurate information about every item; however, if you do discover a listing has been misrepresented in any way, we offer excellent Buyer Protection. To take advantage of Buyer Protection for these items, you'll need to request returns for them following the process in our FAQ: "How do I return an item?" [redacted]Items can be returned using First Class mail. The Customs number serves as a tracking number for these shipments. Once you've provided that to our support team for each of the returned orders, we will ensure your refunds are processed.

Complaint: [redacted]I am rejecting this response because:
Tophatters is asking again for orders numbers which I have given them.  They are telling me that they don't ship these items. They are asking me to wait another 40 days to see what has happen.  They are again acting like I have received these items   At this point All I want is for this situation to be resolved. Oh, by the way  I paid tophatters for these items not the shipping company.   It has already taken a couple of months for tophatters to resolve this situation,  I don't see where a couple of more months will take care of this situation.  I paid for items which I have not received, things could not be more clearer that that.  Thank you for your help in this matter.  
Sincerely,[redacted]

I reviewed your account and see that the seller did decline your refund request for Order #: [redacted] and it is currently in transit to you. 
You can get a full refund by refusing delivery. The post office allows refusal of packages for up to 3 days from delivery as long as they are...

not opened. It is very important that you do not open the package. Instead just write "refused" on the package and send it back in the mail. Be sure the postal carrier scans the package as "refused" in front of you because we rely on the tracking information to confirm the package has been returned and process the refund to you. This is very important because we cannot track the package and process a refund if tracking does not indicate refusal and return to sender.Please contact us after you have refused the package and tracking shows the package is in transit back to the seller and we will be happy to process the refund. You can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue.