Toshiba America Information Systems Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI responded and rejected the company's response I did not hear of any further response I am NOT SATISIFIED Do not close out this complaintI never received an acceptable response from ToshibaDo not close this complaint. Please advise of what I need to do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI am still waiting for my refund on this matterNow they are saying they do not see where they withdrew my money, but are willing to give me a credit, then they call and say they will send me a Visa cardI have called them repeatedly and every time I get a NEW run aroundMe and my bank have given them all the info that they need, the ID number, date, time, Letter from the bank, case #, Submission #,,,, every thingThey had no business, reason, permission to take the money out of my account to begin withAll I ask is that they put it backHow do these people get by with screwing people over like this, and taking money when they ave no right or permissionThey had mixed me up with another *** *** in another state, they gave her back the instead of giving back to meNow they will not admitt or give me back my money....but they have given me chest pains !!!!!!!!!! What do I have to do to get this straight ???????> I just want MY money back *** ** ***
On Monday, April 28, 7:PM, *** *** wrote:
I stiil have a complaint about this situtation,, I have been waiting for weeks for Toshiba tto refund my moneyThey contacted me on 4/15/and said my refund was processed and give it 2-business days, then on 4/22/they say they are "processing " my refund again...now as of today 4/28/I still have not gotten my money (that they withdrew without permission or reason)They wont answer phone But did admit they had no right to have taken thr money to begin withNow, what do I have to do in order to get my money back ?? How do they do these things and get by with it ?? Very frustrated and mad !!! Thank you *** ***

A Toshiba America Information Systems
(TAIS)
representative has reviewed our customer complaintAfter doing a research one
of our CEO Representatives had offered our customer to have a brand new
replacement and our customer was also asked for the POP of the unit to arrange
a refund process with Order Desk department however none of these options were
accepted by our customerAt this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cannot believe that Toshiba has not had the correct battery available for over weeksMy computer is less than months old and the same model is currently being sold and there must be batteries availableIf I accept their "solution" they will just continue to drag their feet and I will not be able to use my laptop as it is meant to be used - without being plugged in to electricityThey need to come up with a battery NOW. "Back order" for over weeks is not acceptable excuse
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS received our customer’s unit on 9/12/in our repair facility and determined that there is a Cosmetic Damaged Base, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has informed our customer the cost of the repair is now their responsibilityOur customer may contact Toshiba Repair Services at ###-###-#### or may visit their website at www.toshibarepairservices.com to setup a repair at their own cost or they may call the technical support department at *** to locate a nearest Authorized Service Provider (ASP) on their locationAt this time we consider this matter closed

*** Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI feel part of this info is not accurateit said u have one year warranty they put 11/as endingI purchased it sometime in jan so that would make it 1/not 11/so that wrong infoI was not aware of a time frame if I was not able to do a backup resource cdmost computers come with resources cdsthis is the first time I never seen one without a computermost computer company like *** will be gladly to send them free of charge I had them send me one my cd broke especially if the computer less then yrs oldI could see if this is old computer that one thingyou pay for a lap top no cd's they should come with it the price you payif I was aware that I had xxxxx amount of days to call about it.I would of calledyou need to have that more in details in your warranty for people to see itserious I think out of a customer service that has bought you product you should try to help resolve some type of courtesy for them as a one time thing
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While the company has submitted a check to me (please note your company response is incorrect about this, as they are incorrect about everything), I am dissatisfied with the effort it took to receive any kind of satisfactory response from the companyI experienced customer service personnel who were either actively uncooperative, or would not do the least amount of follow-up, and when I called the company corporate offices, they would only refer me to the escalation person, who would not take further action, and would not let me speak to any other manager or executive at that locationcustomer service personnel were unhelpfulCompany admits they have a complete record of my contacts going back months, but can not explain why they were never replied toThe executive at the corporate offices who finally did assist me, said that the behavior by company personnel was completely improper and could not adequately explain why I had been given the runaround. At most corporations, there may be a slipup, but any kind of complaint would usually result in rapid action, and that was not the case with Toshiba who did not even cooperate with the retail store who intervened on my case, and whose personnel seemed to go out of their way not to assist me and deflect further inquiryI discussed this at length with their corporate officer, but still have no understanding as to why this occurred this way, although he did say he would try to find out why the company's staff were not responding effectivelyNormally, I would consider a case like this closed, but not when staff actions are so grossly ineffective and unsympathetic to the customerEspecially in the case of rebates, where companies have a vested interest in not paying out the amounts properly, there needs to be much more scrutiny of their actionsThe average person would not be willing to do the follI did, because the money is not worth the effort, which would generally mean they would never receive their rebate
Also, in most cases all emails and phone calls to the company were not responded to, until I tried to contact the company by unconventional means
Regards,
*** ***

A TAIS representative has been in contact with our customerTAIS received the customer’s unit on 12/06/in our repair facility with a Damaged Touch Screen, which is out of scope of the warranty (out of scope of meaning it’s not covered under the warranty)TAIS has informed the
customer that the cost of the repair is now their responsibilityThe unit has been delivered back to the customer unrepaired via Fed Ex tracking number 5***84. At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attached the body of the chat that I had with a toshiba representative, a copy of the advertising email I received from them, as well as a copy of a screen shot of the web page that I was directed to by clicking on the link from both the email and the chat showing a discrepancy between what was offered and what was available
Regards,
*** ***

A TAIS representative has made multiple attempts to contact our customer by telephone on the following dates 04/16/2014, 04/17/and 04/18/however, the customer has not returned any of correspondence requestsThe customer can contact us directly by phone at 949-461-At this time we
consider this matter closed until we hear back from the customer

A TAIS representative was in contact with our customer on 03/25/TAIS has apologized for any inconvenienceThe customer has stated they resolved any issues they were havingAt this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has been in contact with our customer
TAIS apologized for the inconvenience our customer has experiencedTAIS has advised our customer that TAIS will process a VIP repair so that the shipment of the box will be overnight and the repair would be prioritiesOur customer agreed with that processTAIS send another box to our customer and it was delivered last (WED 7/09/2:31pm) under FEDEX tracking number (***)If the customer has any questions or concern they may contact as at ###-###-####, at this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a
research our customer was able to speak to one of our case managers and they processed a depot repair order for the unit to have it check and diagnose by our techniciansAt this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They said that the one year manufacture warranty expired, and that “they” consider the
matter closedThis is unacceptable because they avoided the issue which is that they produced a defective part which causes a backlight issue with the TVIn addition to the $dollars I also paid for the
extended warranty so it’s months past coverageIt would be a different
matter if I was the only person with this issueHere are several links which they should read along with the hundreds of other complaints online about this model:
***
Here is another link:
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Here is another link:
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Here is another link:
***
How about a review from CNET? and I quote "The backlight can fluctuate slightly between light and dark material."
***
If "Toshiba” had ethics they would address this question: Did you produce a defective part in this model of TV which results in a LED issue?
In closure, I wonder if they will shove the warranty issue in my face again or will they take ownership in a product they produced?
P.Syou also have a PDF document from me that is sent as to how they promote the product, it obviously didn't last like they said it would. My complaint is not conjecture, it's fact that they advertise above and beyond what that model of TV delivers.
Should I expect any more opportunities to respond or is this matter permanently closed as a loss?
***
*** ** ***

Once I receive my refund theni eill consider my case closed THANK YOU
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer’s computer arrived in our depot repair facility and diagnosed by our techniciansThey found out that the LCD is broken which considered Out Of Scope issue that
cannot be covered by the Standard Limited Warranty that our customer has that’s why there was a Quote On-Hold that needed to be settled from thereIf our customer has any questions or concern they may contact our technical support department at ###-###-#### or they can contact Toshiba Repair Services at ###-###-####At this time, we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintTAIS has advised our customer that according to the depot repair facility the crack screen is not cause of overheating after the diagnostic was done and they sent us a picture to see what is the damaged on the LCD screen, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has informed our customer the cost of the repair is now their responsibility, at this time we consider this matter closed
Please see the attachment

A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has offered to send the unit to our Toshiba Engineers for a VIP repairTAIS will send a free box to our customer that
they can use to send the unit going to our Engineer’s repair facilityOur customer agreed to the offerIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
I am not satisfied with this response from Toshiba (TAIS)I called TAIS regarding my computer problem and their Repairs/Diagnostic Service Department informed me that the battery needed to be replacedBased on this I purchased a new battery from Toshiba for $This new battery did nothing for the computer as it still would not turn onToshiba makes faulty products that do not warrant their high prices and lack of customer service.
Regards,
*** ***

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research according to our customer she
purchased the computer late and they also purchased an extended warranty for the computer and as for today the computer is already out of the standard limited warranty however since our customer has the extended warranty they can contact Service Net at ###-###-#### for more details of the coverage of their extended warranty, at this time we consider this mater closed