Total Life Changes

Placed a order 5-28-20 label made on 5-29-20 order still has not shipped can’t get through to customer service no one response to your email. Been calling all day today after a hour on hold phone hangs up saying you reached your limit. Even the Sponsor I went through can’t get anyone to answer her email this is ridiculous. All I want is what I paid for.

I've been trying to get ahold of the customer service and it's been nearly impossible.

So I've purchased over $500 in products, waited over 3 weeks to receive my orders. Also became a life changer and haven't received 1 commission payment. Worst customer service experience, you have to wait 72 hours to receive a damn call back????

It’s been about a month and I can’t even receive one product. Calling customer service to get through to someone is nonexistent, I’m always caller number 700 or 3,000 (not exaggerating). Someone from customer service called me back at 2:00 o’clock in the MORNING! And by the looks of the number, we were actually in the same time zone.

This company is awesome! It is experiencing some delays right now because of Covid-19, however, that does not negate the fact that their integrity, care and overall philosophy is one of a kind! I have visited their facility to purchase items and the feeling and vibrations from the employees is amazing! I look forward to climbing the ranks and appreciate this overall experience. Those that don't appreciate it, really need to look inward. This company compels you to be better as a person and to help others. Love you TLC!!!

I haven’t received my order made 2 weeks ago I received a shipping notification but all it says is label created for the past 10 days. Their customer service is non existence I’m just going to file a dispute with my bank .

Order 7993188 has never been shipped ! The lack of customer service is terrible the phone number they’ll never pick up you will never receive a call back they will never answer your email . Don’t even waist your money because they don’t even ship product . I’m going to be filing a dispute with my bank to get my money back . This was a complete waste of time.

Hello I was on a call for Total Life Changes to sign up and the lady who was running the call was very rude. She made comments about she don't want no broke friends and she was also talking down about heavy set people. She was very unprofessional with the call she held. I wanted to join the company but I no longer want to because she is very unprofessional. To have a company that is trying to change the lives of people around the world you guys need better leadership. Sharron *** is not someone a lot of people would want to be under. She is very rude and heartless. Please train your leadership to have a heart for the people and compassion because the people that she talk down to may just be you guys next CEO. Have a nice evening.

The raspberry lemonade which clearly states 0.0% THC HAS THC in it! which caused me to fail a DOT Drug test and lose my job! This company is disgusting and when you call to speak with someone No one answers nor calls you back!

I am lost for words that this company has lost its integrity. this has become a tramp tea and not a detox tea. girls half naked very provocative, listening to degrading music selling there products. The company can not meet the supply on demand and is still taking peoples money. Creating shipping labels without even sending the product out, because they don't have any. Their contract to be apart of there company is very hidden and deceptive. The things that goes on behind the scenes( special privileges. private numbers, product hovering ranks been in organic created. The compliance department is a piece of crap.. the customer service is not only difficult to get through, but also inexperienced with little information. you will be close to caller 4000 when you call!
You are not respected if you are not of an higher rank. they ccn cancel you at anytime if they choose to based off there terms and policies. Products have some bad side affects on many people and its being hushed. This company and what it stands for now is complete disaster. Unfortunately I am forced to walk away from this company , because of the lack of integrity, It has become about greed and Ranks. There is a lot of policy violations going on right now and has not been addressed.

They basically scammed me for my money.I still have not received my order and I'm getting no answers from them

I appreciated getting my tea and drops in a timely manner, but it has now been more than a month since I ordered my Nutraburst, when the notice told me it would only be 5-7 days. I cannot get in contact with anyone and I’m number 987 in line. Very disappointing.

Order #: 6823350

I ordered the Spring Back kit which was already difficult process due to the website lagging. On the day my order was due to be delivered, it was rerouted back to the warehouse for unknown reasons. My address and all of my information was accurate so I know it was not anything on my behalf. I tried contacting customer service & the person I signed up under. They completely ignored the call back request & email that the person I signed up under sent out in regards to my order. Customer service took forever to respond to me but eventually said that they had resolved the issue and sent me another tracking number. On the day of delivery, my order was rerouted back to the warehouse again for the 2nd time. I then contacted customer service again requesting a refund because it had been a month since I ordered and at this point, I was fed up. The customer service rep by the name of Shantel ignored my request for a refund and decided to send the kit back to me again. She proceeded to tell me that the only way I could get a refund is if I sent the order back when I never asked for it to be sent to me for a 3rd time. I just wanted my money back. I then asked her if she basically was stating that I would not be able to get compensated for the inconvenience and she replied saying that she could give me a $10 credit in points (whatever that means) as if I would EVER want to buy anything from this company again. I am highly unsatisfied with the customer service and lack of care that I received. I’ve ordered from this company before but will NEVER order from here again. This is very ridiculous.

My order ***, I received email per UPS expected delivery by 05/06/2020. Email received per TLC shipped 05/03/2020. TLC website states since 05/05/2020 order process and ready for UPS pickup. UPS tracking states needing label from sender. My order is just sitting somewhere. Very difficult to get in contact with the company. Received a callback at 3 am very frustrating when I am sleep and have to get up for work in a few hours to not get this matter resolved. Its been an additional week and still no progress and again will have to wait longer than the 48 hrs to speak with someone.

Sent items back because I was unhappy with the product. Items were returned over a week ago and was in the 30 day policy and I still haven’t received a refund and can’t get anyone on the phone! I am completely frustrated with this issue!

Product is ok but the sponsor(39442887) and customer service is HORRIBLE! I placed an order under order#6831664. The sponsor placed order under her account so she can get credit for sale. I paid $180.35 on 4/20/20 for the relax/replenish kit which was to include nutraburst/pills/instant tea. I received package without the nutraburst & no explanation as to why nutraburst was missing. I reached out to sponsor 39442887 on 4/24/20 to advise order was received incomplete. After a few days of not receiving an update, I disputed the cost for missing nutraburst $55.30 on 4/27/20 & was refundEd $55.30.

I received the nutraburst the following week & paid the sponsor directly via cash app 5/7/20 for $55.30 cost of nutra burst. So my order is paid in full! YET THE SPONSOR KEEPS HARASSING ME TO PAY HER AN ADDITIONAL $125.05 making it a total of $305.40 for a $180 kit! She keeps advising TLC refunded me my total payment of $180 when my bank shows proof of $55.30 being refunded NOT $180!!! I KEEP ASKING FOR PROOF OF $180 REFUND AND NO ONE IS SENDING ME THE PROOF! I’ve REACHED OUT TO TLC AND I HAVE EMAILS STATING I OWE NOTHING BUT THE SPONSOR CONTINUES TO HARASS ME DAILY FOR ADDITIONAL MONEY! I have all proof of all payments, texts, emails!!!

I haven’t started using my products yet, but I’m so excited to do so! I received them in a timely matter, and am super impressed with my sponsor! Can’t wait to start my total life change!

I sent an email requesting a refund for my last order; after I saw a post saying that lead is in the products. ?? I haven’t heard anything back

Hello,

Order Number: 7368901

This is my first order with TLC and it has been a misleading one! I ordered on May 2, 2020 and paid for 2DAY shipping. When I ordered, the products were available, so I do not understand why I haven’t received my order.

In addition, there’s a tracking # with no tracking information. When I log into the portal, it says my order has been shipped. UPS has no information on it-I called them.

I can’t trust that a company takes pride in their products, if they don’t take pride in honesty!

Whenever it shipped, I’d like to be compensated with extra products that I ordered, and a refund of the 2DAY shipping I paid for!

Nena Wells

We received 1 Item #1414. We did not order this. We did not authorize the use and charge on our credit card. We demand a complete refund of this $235.35 fraudulent charge. We will return this product.

We have contacted our Credit Card Company and our local law enforcement fraud detectives. We have filed complaints with our Attorney General and that of the state of Michigan.

We have called TLC number of times and have been unable to speak to anyone. when we call we are any one of 300 to 3,370 in the queue.

The Order Number: 7240079