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Total Life Changes

6094 Corporate Drive, Fair Haven, Michigan, United States, 48023-1422

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Total Life Changes Reviews (%countItem)

Total Life Changes products are great. I have been with the company for four years and the products do what is expected. I love the Nutraburst liquid vitamin it is full of phytonutrients, fruits and vegetables.

Total Life Changes Response • Aug 31, 2018

Crystal,

We are so pleased to hear that you are happy with our products! Thank you so much for the positive review.

I've Been Licensed In Maryland For More Then 15 years As A Home Based Business, And I've Joined A Few MLM Product Companies In That Time. TLC Has Proven Itself To Be One Of The Best MLMs I've Joined By Far. And I Joined In 2015. It's An Excellent Goods, And Services Company, Their Products Work, And I Have Never Had A Customer Service Issue. I Use The Products, I Market The Products, And I Have Never Had A Complaint, And The Compensation Is A Major Plus...

Total Life Changes Response • Aug 31, 2018

Patricia,

This is such an awesome review and we thank you for taking the time to rate us!

Super compagnie de mlm. Je suis distributrice depuis 2ans. Une équipe de choc, avec des formations et suivi de nos parrains ou marraines. Un groupe toujours actif et dispo jour comme nuit (car nous avons des distributeurs dans le monde entier).Cela ma permet d'améliorer ma santé et le quotidien de mes enfants. grâce à mes commissions payer chaque semaine, payer les activités de mes enfants (foot, poneys,...) et j'ai pu leur offrir une semaine de vacances dans un camping à Cap d'Agde cet été ainsi que tous les a cotés (glaces, boissons,snacks,...). Merci à mon sponsor et mon leader... #live #love #tlc #dreamteam69

Total Life Changes Response • Aug 30, 2018

Christelle,

C'est très excitant à entendre. Nous apprécions votre commentaire positif et nous espérons que vous continuerez à avoir du succès avec nous!

merci

Total Life Changes as excellent customer service. The leadership really has shown to try and make things better for all reps in the field. Our customers and family members really enjoy the products....We are glad to be associated with TLC.

Total Life Changes Response • Aug 30, 2018

Joe,

Thank you for your review. Here at Total Life Changes we strive to make our company the best company for you!

The Best company to be connected to. Proud IBO

Total Life Changes Response • Aug 30, 2018

Minerva,

Your review is much appreciated!

Thank you

Total Life Changes has lived up to its name for my family and I. Between my husband and I, we are down 55lbs, 14 inches and 2 belt notches! My bout with inflammation has been terminated and I am no longer prediabetic! My husband is no longer suffering with joint pain and his vision has improved by 10!!! This journey has been nothing but AMAZING!!! I am so grateful for Total Life Changes and all the lives these products are changing!!!

Total Life Changes Response • Aug 30, 2018

Michelle,

This is awesome news! We are happy our products were able to help you and your husband improve your health.

Thank you

Great products that work and exceptional leadership!

Total Life Changes Response • Aug 30, 2018

Susanna,

Thank you so much for your positive review!

I love TLC always good customer service the products work and honestly a life changing experience.

Total Life Changes Response • Aug 30, 2018

Abel,

We appreciate your positive review and we hope you have continued success with Total Life Changes.

Thank you

I purchased the "Get Fit Kit" from Total Life Changes.
They have so many "reviews" guaranteeing that their products work.
But on the flip side, you have to be on a super strict meal plan while eating 1200 calories a day,
while in a caloric deficit. If that's the case, what's the purpose of the tea? Anyone that goes on an extreme diet plan will eventually lose weight.

With that being said, a representative still convinced me that the products would work. They even added me to a private
facebook group once I made my purchase, so that I could see "testimonials". So that made me even
more enthused to see people using products with NO exercise, so me being a moderately active person
daily plus also already eating healthy, I figured I'd give it a shot.

They guarantee losing 5lbs in 5 days. First of all, I followed all directions CLEARLY. I lost NO weight within the first week. I decided to be patient and give my body some time to get used to the new regimen. Second week of following the directions, and still NOTHING. 3rd week I became very wary and frustrated. The tea did NOT work for me. So I had one more pack of Iaso tea left and thought that maybe I should finish out the final week before filing a complaint with them. I finished my last batch of tea, and still...NO weight loss.

I just to understand how they can guarantee it works when they know it truly doesn't work for EVERYONE. Makes me even question if these so-called testimonials are real. How is it people that live a sedentary life, don't exercise and still lose weight? And a moderately active person like myself, that eats healthy + did the tea daily lost NOTHING from the tea? Feels like I've been scammed just for some commission based pyramid scheme!

I contacted customer care to discuss a refund, and I was told since it was just (4 days) outside of the 30 day mark, I was no longer eligible for a refund. I explained that I chose not to contact customer care until I finished the last jug of tea (that I had already made) just to give it one final shot. It's not as if I waited months down the line to file this complaint. So to choose not to honor my refund just because I contacted them 34 days and not 30 is super petty!

The products did NOT work for me, NONE. Not the NRG and definitely not the liquid vitamins, NOR the tea. I spent $167.95 TOTAL on wasteful products, there's no way nobody can see where I'm coming from and honor my request?

The so-called 30 day money back guarantee appears to be a ploy to make people feel more at ease purchasing their products, because why would a company offer a money back guarantee for products that don't live up to the hype, right? WRONG. Truth is, anyone who takes any sort of LAXATIVE will cleanse their colon of toxins. If I wanted a tea that simply made me go to the bathroom I could have just purchased "Ballerina Tea" for about $5 and saved myself the headache while keeping my money.

I seriously want my money back, not only am I disappointed in the products not working, but also the way "customer service" basically blew me off. Then I was told I could send back any un-used products for an exchange. NO. I don't want that. Why would I do that? For more products that do NOT work for me? That makes absolutely NO sense.

I will never purchase from this company AGAIN.
I'm convinced all these "positive feedbacks" on here are all fake.

It's easy to ask people to write something nice for some compensation. Nope, I don't trust it. Not buying it.

Total Life Changes Response • Aug 07, 2018

Hello,

We apologize that our products did not for you. A complete refund has been processed and you should see it back in your account in 3-5 business days.

Thank you!

Customer Response • Aug 07, 2018

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

I have been partaking in total life changes products for 3 months now. The first month, I used the tea, the NRG pills and the resolution drops. I lost 35 lbs. This wasn't even about sticking to the diet that they recommend, because I didn't completely do that. The products alone did the work. I would definitely recommend this for anyone who hasn't had any luck with previous programs or who has a stubborn belly fat to lose that just won't go.

Total Life Changes Response • Jul 25, 2018

Thank you Lisa for taking your time and giving Total Life Changes thumbs up. Its stories like this that keep TLC motivated in wanting to give more to our Customers. Keep up your weightloss Journey!

Ladies and Gents... These products are not needed to lose weight! I have lost over 105 pounds without this junk (fake junk) at that byu eating clean and drinking water. There is no such thing as a miracle pill or drink. Think about htat before buying this trash. I never ever received my order that was placed at this point no one tried to help therefore I went on my journey with out it.

Total Life Changes Response • Jul 13, 2018

Good Afternoon,
Total Life Changes would like to extend our most sincere apologies regarding your experience with us. The intent of our products is to help people change their lives. Please provide us your direct contact information and we will gladly assisted you in anyway possible. If you would like to contact us, you can do so by contacting our Customer Service Department at 1-586-630-5791. We do have policies and procedures set in place for when orders are not delivered and we would be more then happy to look closely at your case.

I love TLC Products!!! All the products I have taken did what it was describe to do. I have no complaints about the products. An when I'm finished my weight lose journey I will continue to take the tea. The only issue I had was placing a order after hours in when I called the next day of them opening to cancel the order they claimed they couldn't cancel the order that it was already out for shipping. But other than that The customer service was great. and the products work miracles.

I spend $228 on this group on products. I was told this WILL make you loose weight if you stick to the 1200 cal diet. So I did. I meal prep every week and hit a stand still with my weight loss. I thought this might help. I was having 1500 cals a day but with a few adjustments I was able to do the 1200 diet. I did every product as instructed. Even used the herbs from the tea in my grilled chicken after the tea was finished. I took a before picture and after pixture. Checked my weekly weight. Only drank water or the herb tea. And wouldn’t you know no change! No weight loss. Nothing. So the sale woman I gareentee you will lose weight everyone does. Okay well congrats. I wanted a refund. Just don’t do it. It’s not worth losing $228 which is a car payment. All I can think about is how big of a scam this is. I’m sure it might work for some people who are not on a low cal diet anyway!!! But my mom is a doctor and looked at the bottles and ingredients. She said I was totally scammed. She got on her doctoral materials and researched every ingredient. Let’s just say it’s bogus!!! So keep selling the crap. But understand you are only losing the weight because you were not on a 1200 diet. Duh having 2500 caps to 1200 is gonna make you lose weight!

Total Life Changes Response • Jun 21, 2018

Good Afternoon ***,

We do apologize for the inconvenience this has caused you. Total Life Changes will be refunding the amount of $227.90 to your account. Please allow 3-5 business days for the refund to reach your account.

Thank you

Horrible customer service. One of my packages of tea was sealed completely empty without the tea, I contacted them and they would not replace because it had been more than 5 days since I received my order. When I called they said it was fine and to email them a photo, then they replied to my email I was out of luck. The other 4 packages had tea so I didn't notice right away. When you pay $50 for 5 bags with 2 tea bags in each, you expect the tea bags to actually be in the bag. I paid $10 for an empty bag. Did loose weight on the products, but would of lost regardless sticking to a 1200 calorie meal plan with no sugar or flour.

Total Life Changes Response • Jun 07, 2018

Hello Theresa,

Total Life Changes would like to apologize for the inconvenience this might of caused you. After looking into your account, we have sent out a week of tea to you and you should receive this within the next 3 business days.

Thank you

Re:

Ms.,

Thank you for reaching out to us. Unfortunately we have not received any
correspondence regarding this chargeback from ***. We received
chargeback notification on May 2nd that the charge was disputed and had
been deducted from us. There has been no notice sent to us from the bank
stating otherwise. If *** sent a letter of proof of reversal to
our bank, we will not receive a copy of that letter from them. They would
need to send us a copy of the proof themselves to our email
***@totallifechanges.com, or by fax , or by mail: 6094
Corporate Dr, Ira, MI 48023.

Thank you,

Total Life Changes, LLC
Accounting Department

On Wed, May 16, 2018 at 8:23 AM, ***@mymetropcs.com wrote:

To whom it may concern / Accounting Department From: ***. IBO
*** There was a charge for $28.62, to my CC. I called TLC customer
service and asked them to explain the charge and the customer service person could not explained to me the charge, she advised me to cancel out my card so I did. Afterwards, I Received a cancellation on my account. I
contacted customer service back and that's when they explain to me that they took points that I had on my account to pay portion of my smart ship
and billed me he balance. The credit card sent out a letter on April 18th to your bank/TLC Bank to validate the charge so they can rebilled it and
credit TLC back and debit me. I have been calling them every since April 20th they keep telling me they have not received the letter. The letter was sent out to TLC bank on April 18, I also received a letter from ***. I spoke with *** again and they stated that the letter was sent to TLC BANK and *** is still waiting for them to respond so they can credit TLC back. Customer service telling me that they have not
received the letter and they cannot do anything until they receive the
letter but as I stated *** has sent out the in April.

Customer Response • Aug 05, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID 12882639, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I kept in contact with my bank daily, they never received the letter back from TLC, I call TLC every time I spoke with my bank. I called TLC and a customer Service person I believed his name was he stated that the letter was in house been held on someone desk. I as could the bank contact them they say yes. My bank and I was on the line with TLC but was unable to talk to anyone, customer service person told us because the conversation was been recording they couldn't talk to us and they hung up my bank and I. Nevertheless, TLC had me to pay an extra $55.00 to activate my account along with the valid charge. I did my part for about four months which I feel was totally wrong. Someone in TLC community should ave help me out with this minute issue. My bank and I spent some much wasted time trying to get this resolve.

I have no problems with TLC products but feel this was taken out of context.

Regards

I ordered a month GET SET KIT. But bottle of NRG specifically states serving size 2, container size 15. That is not one month. I emailed company, they state I can take 1 or 2. The directions on bottle clearly states 2. TLC said their website says 1 or 2. I could not find that on the website, in fact, sent pictures from website that says take 2. Want others to know they will not get full month supply when ordering a month supply.

Total Life Changes Response • Feb 22, 2018

Carol, Thank you so much for reaching out to us. We have looked into this matter and are going to be sending you an additional bottle of NRG to compensate for the miscommunication. We do apologize as your satisfaction is important to us. In addition we will be reevaluate the labeling on this bottle.

This company has a refund policy before 30 days, one can return the product.
I asked for a refund of $65 before 30 days and the customer acted like they did not know me.
I have receipts of the item going back to Total life and my bank backs up that they took that amount out of my account.

TLC is a great company! I started as a customer and after I lost 26 pounds in just 6 weeks all my friends wanted in. So I joined! Thank you for my health and weekly checks fit sharing!!!

Total Life Changes falsely advertises product sales for which they do not fulfill orders.

For example, in May of 2017 I received a notification of a Buy 1 Get 1 Free product sale. I placed the order, but they shipped me only one product - not two as the sale claimed. I contacted the company upon receipt of my order, they stated they ran out of the product and would ship my second product when it was re-stocked. Weeks passed and I still did not receive my second product. I contacted them again, to inquire about my second product and was told that I should have contacted them sooner. They insisted that I was supposed to contact them again and refused to send me my second product.

More recently on Sept 29th 2017 I received a promotion for a buy 1 get 1 free sale. Again, I placed my order, but was shipped only one product. The same day I received the product I contacted them to inform them that I only received one product and not a second. The customer service agent told me that I should have called to place my product order and not ordered on the website (as I was instructed to do in the promotion) and again refused to send my second/free product.

This company is very low on the integrity and honesty scale. Twice I made purchases for a product promotion and NEVER received the free product as advertised. I will never purchase from this company again and strongly discourage any potential distributors or retailers to not patronize this company. They cheat customers and their own distributors. Do not trust them!

Total Life Changes Response

Hello,

We have sent a Get Fit Kit to you today we do apologize for the inconvenience. Regarding the second promotion this was phone call only. The 5 pack of tea was processed online and did not qualify you to receive a free 5 pack.

Thank you

Customer Response

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

Worst company ever! The Iaso tea is a full scam in Mexico and latino market. The use Zen in place of the 9 other organic herbs, be careful!

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Address: 6094 Corporate Drive, Fair Haven, Michigan, United States, 48023-1422

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+1 (586) 684-5992

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