Towing Unlimited, LLC

[redacted] [redacted] Response to [redacted] This is the photo of the car in property at time of towClearly shown with out a pass on the dash board.Sean

Complaint: [redacted] I am rejecting this response because: I had a pass as documenting I had permission to park in the lot during the specified time that they towed my vehicleThe company may be able to tow cars, but when I tried to talk to the company by phone after I found my vehicle wrongfully towed, I received nothing but disrespectful treatmentI hope that others do not fall victim to their practice and if they do they are able to speak up and notify the Revdex.comThank you for your time Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is ok to meI looking up the whole parking lot and only found the that phone number, and provided the address, you dont know who operate the Business? Sincerely, [redacted] **

Before even getting ready to tow this car our driver noticed its to close to the curbHe pulls the car forward safely car length to put on the dolly barswhile he does that a gentleman comes up to the driver swearing and yellingThe driver the ask him for license and registration for the carHe continues to swear and yellDriver ask again for license and registrationAgain continues with the swearing and yellingDriver ask for the 3rd timeSame thing with the searing and yellingOur driver then walks around the tow truck to grab his dolly bar on the carDriver then logged the car with HPD back room at [redacted] with operator **.our driver didn't say anything to this gentleman but to ask for license and registrationNo threats or swearing was made by our driverHpd was never called to our yardPictured are included of his expired meter for his carBlack [redacted]

Complaint: [redacted] I am rejecting this response because: Mr [redacted] not responded to his company illegally towing the vehicleHe did not receive a call from an AUTHORIZED idividual that night because his dispatcher was unable to name the authorized people The list he presented was obtained AFTER the towing incidentHis attempt to show he has the authorized list is ficticiousHe did not have the authorized list because he misplaced itThe landlord gave him the list several years ago when he was first hired He towed my vehicle without proper authorizationHe has not answered this basic premise OUr problem with [redacted] Has nothing to do with him 1) towing without proper authorization and 2) Not having the proper address recorded at the DCCA Sincerely, [redacted] ***

Mrs. [redacted] also states that she tried to call our dispatch number 5 times. We were extremely busy that night. If our operator is on the phone with another person or clearing or logging a car she must finish this Bussiness first. Mrs [redacted] never left a message. Our message clearly states our address so that persons can proceed to get there vehicle. Mrs. [redacted] also talk about getting charged 170.00 for her friends tow. The tow is 175.00 and all charges are done with accordance to the 290-11.Mrs. [redacted] also states that out tow yard looks like a chop shop. I have included photos of our tow yard from our surveillance cameras 4 angles. As far as tow yards go ours is exceptional clean.In conclusion is Mr. [redacted] would have placed his ticket on the dash board, and Mr [redacted] would have payed 2.00 more for parking neither car would have been towed.

On August 3, around 9pm we received 4calls to tow a truckit was parked along side the fence clearly stated "no parking"Then we revived a call from a guy screaming at the top of his lungsHe was demanding to know who called, and that he has every right to park there, and only him and his wife are allowed to call for towsWhen we found out he was the tenant for the laundry mat, we told him we will release the truck for freeEven after how rudely he was speaking to dispatch While [redacted] was picking up the truck, his wife then calls and starts yelling at dispatch, and calling her all type of namesYelling she's going to sue us and destroy our companyAfter that call, [redacted] had to pay for his truck We were giving him back his vehicle for free out of the courtesy of the fact that he was a tend it but after that crazy phone call from his wife he had to payweeks before this, [redacted] called to have cars towed from [redacted] The two tenants have dramas with each otherWe are here to tow cars, not get involved in their dramaWe then also ended our tow contract with [redacted] He is not the only person who can call in tows on carsHere is a photo of names that are allowed to call, and picture of the transformer fence of no parking allowedWhy does he think he can park there, when no one else is allowed to park thereHe's upset and saying we towed it illegally because be had to pay for his tow bill

Complaint: [redacted] I am rejecting this response but closing my complaint because:Speaking of getting facts straight, the other person mentioned in Towing Unlimited's response, Mr [redacted] , is not my friend and was not apart of my original complaintMr [redacted] got involved on his own accord after my [redacted] post regarding this incident went viral, and he wished to make a complaint of his ownMy complaint for the pricing of the tow of $(which I had originally thought it was $170) was explained by a manager of the shop only after he reached out to me the day after my [redacted] post went viralAfter hearing the manager out, I can see that the tow itself was justified, however this was not explained to us when we got down to the shop to collect our cars, therefore we were dumbfounded as to why we were getting punished for paying hours originally, which we were able to prove that nightMy original complaint was also about the employee who mishandled us while we were trying to get our cars back, in which the company's response did not addressWith this response from the company and the overwhelming comments from others who have chosen to also speak up about their experiences with Towing Unlimited, It's clear to see that professionalism is not apart of the company's integrityThe issue has resolved itself when Hawaii News Now got involved and exposed the company's unethical predatory towing methodsThe property manager of the parking lot has also been in contact with all parties involved and have assured the public that Towing Unlimited's contract with that lot has been terminated and will now be monitored by Ace Towing as of Dec24th, 2015.Thank you Revdex.com for taking action in this matterMy goal here was to warn the community about the unethical and unprofessional experience we encountered with Towing Unlimited, and that has been accomplished with the power of social media Sincerely, [redacted]

I'm not sure how to response to this messageThe person is not giving me enough info on their car, and location of the towWe didn't get any calls or voicemail about this person's carI could understand much better if I have a little more info

This lot is a pay and display lotWhich means you need to buy a parking ticket and display it on your dashMr [redacted] states that his ticked was from 7:to 9: He also states that the entered the lot at 9:after his ticket was expired, to find his car towedThis lot has a minute grace period after that your car is eligible for towDrivers have to check all cars on property for tickets and times which is why the truck is parked on property once the rounds are done if there is nothing to tow they go on with there routs As far as for the towing charges they are all regulated by the 290-and all of his chrges are done exactly as required by law

Case # [redacted] We had a new driver working that night,When our driver checked the car, the ticket was expiredOur driver then walks off property to get the tow truck.While he was getting the tow truckthe RO puts a new ticket on the dash.Our driver comes back and did not recheck the ticketand that was our fault.Since we knew it was our fault we had sent our driver out to pick him up.He was not out there waiting on a cabHis car was dolley while it was towedSo it was not touching the ground.There is no way we damaged his alignment or E break.We are truly Sorry we made the mistake, and have tried to amend the situation best as possible.His final text to out dispatcher was saying thank youYou made a difficult situation better.He was also not charged at all for this tow

Before even getting ready to tow this car our driver noticed its to close to the curbHe pulls the car forward safely car length to put on the dolly bars.while he does that a gentleman comes up to the driver swearing and yellingThe driver the ask him for license and registration for the carHe continues to swear and yellDriver ask again for license and registrationAgain continues with the swearing and yellingDriver ask for the 3rd timeSame thing with the searing and yellingOur driver then walks around the tow truck to grab his dolly bar on the carDriver then logged the car with HPD back room at [redacted] with operator **.our driver didn't say anything to this gentleman but to ask for license and registrationNo threats or swearing was made by our driverHpd was never called to our yardPictured are included of his expired meter for his car.Black [redacted]

Complaint: [redacted] I am rejecting this response because: I do not agree with towing a vehicle if it has been expired by five minutes under these circumstancesIt is a parking lot, it had empty spaces available, parked in a paid for parking stall, and was not causing any obstructionThis company admits waiting in the parking lot to tow vehiclesYes there is a sign that says parking is strictly enforced, but to actually sit in the parking lot and prey on the people who's ticket is minutes expired is unacceptableI have been a Law Enforcement Officer in California for yearsWhen I make decisions there is what we call "Spirit of the Law" and "Letter of the Law"It would be like me giving your tow truck drivers a ticket every time they went miles over the speed limit! Is it lawful for me to do that, YES, is it right, NOThank god you're not in Law Enforcement! Good luck with your business brudda! Sincerely, [redacted]

Reference of complaint # [redacted] Mr[redacted] had paid two dollars for parking His ticket had been expired at 7:00pm.Vehicle was cleared at 7:00pm, logged at 7:05pm with HPD.Mr[redacted] was not on scene at 6:55pmIf he was the vehicle would have never been cleared or logged with HPD.Also if he was there and if he was the registered owner of vehicle it would had been released for free.Mr [redacted] called us at 7:11pmIf the operator didn’t answer his call right away it is because we have other callers on line.Thank you, Sean S***

Mrs [redacted] second friend who got towed is [redacted] ***s [redacted] . Mr. [redacted] is the registered owner to a [redacted] 4 door white license plate [redacted] . This vehicle was cleared @ 19:21 and logged @ 19:29 with HPD operator. Mr. [redacted] parking ticket expired at 19:19. Photos at time of tow are below. Mr. [redacted] vehicle was cleared and logged after the time that his ticket was expired. This tow done with in the guide lines of our tow contract with the parking management company and with in accordance to the 290-11. In both cases the signs are clearly posted in the lot. There are 10 signs in this lot to be exact. Photos of the signs are also below.In Mr. [redacted] case if there is no ticket on the dash board we have no way of knowing it the car has been payed for. In Mr. [redacted] case once the vehicle time has expired and the courtesy of a grace period has expired the vehicle is towed.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I do not necessarily agree with what they are saying, but I have no way to prove otherwise I am satisfied to the extent that they acknowledged their mistakeGood luck as I imagine the complaints for this business will continuePlease resolve ticket accordingly Sincerely, [redacted]

On August 3, 2016 around 9pm we received 4calls to tow a truck.it was parked along side the fence clearly stated "no parking". Then we revived a call from a guy screaming at the top of his lungs.He was demanding to know who called, and that he has every right to park there, and only him and his wife... are allowed to call for tows. When we found out he was the tenant for the laundry mat, we told him we will release the truck for free... Even after how rudely he was speaking to dispatch . While [redacted] was picking up the truck, his wife then calls and starts yelling at dispatch, and calling her all type of names. Yelling she's going to sue us and destroy our company. After that call, [redacted] had to pay for his truck. We were giving him back his vehicle for free out of the courtesy of the fact that he was a tend it but after that crazy phone call from his wife he had to pay. 2 weeks before this, [redacted] called to have cars towed from [redacted] . The two tenants have dramas with each other. We are here to tow cars, not get involved in their drama. We then also ended our tow contract with [redacted] . He is not the only person who can call in tows on cars. Here is a photo of names that are allowed to call, and picture of the transformer fence of no parking allowed. Why does he think he can park there, when no one else is allowed to park there. He's upset and saying we towed it illegally because be had to pay for his tow bill.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I do not necessarily agree with what they are saying, but I have no way to prove otherwise. I am satisfied to the extent that they acknowledged their mistake. Good luck as I imagine the complaints for this business will continue. Please resolve ticket accordingly. Sincerely, [redacted]

We parked at the kapahulu lot on 11-8-We paid for our parking at 5:placed the receipt in the window as directed on the pay systemBecause the credit machine was not working correctly and would not take credit cards properly we had to put $in as that is all we had so we paid $for days of parking and were only there for houseOur vehicle was towed because they said they could not see the time on the ticket in the windowWhen we arrived at the towing company I showed him the ticket from outside the vehicle because I was not allowed to enter the vehicle until I paid $He saw the ticket in the window from standing outside the vehicleHe still made us pay $to release the vehicleThis is clearly taking advantage of me and my familyThe company was unprofessional, had no ethics or principles, integrity or honestyI asked to speak with a supervisor and the worker said he was part ownerThis was incredibly unprofessional the entire way they conduct their business and seem to take clear advantage of people and their families

Case #***
We had a new driver working that night,When our driver checked the car, the ticket was expiredOur driver then
walks off property to get the tow truckWhile he was getting the tow truckthe RO puts a new ticket on the
dashOur driver comes back and did not recheck the ticketand that was our faultSince we knew it was our fault we had sent our driver out to pick him upHe was not out there waiting on a cab.
His car was dolley while it was towedSo it was not touching the groundThere is no way we damaged his alignment or E breakWe are truly Sorry we made the mistake, and have tried to amend the situation best as possibleHis final text to out dispatcher was saying thank youYou made a difficult situation betterHe was also not charged at all for this tow