Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]. I [redacted] have been since helped with this claim... Thanks for resolving
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But I want to make sure that the settlement does include both warranties. I had originally brought in the forms and signed the cancellation sheet on August with [redacted]. I want the reimbursement as soon as possible.
Regards,
[redacted]
Mr. [redacted],
After further review I see that the cancelation was processed on 10/27/2014
which is within the 6-10 week period it takes to get things like this handled.
Attached it the forms that needed to be submitted before anything could be
done, and the form is dated September 30th...
2014. We are working very hard to
get this taken care of for you. The total amount going to you is 1211.00 after
proration from Nissan. We will have someone contact you when your check is
ready for pickup. I apologize about any confusion that was caused, but all
paperwork must but in house before processing a cancelation otherwise things
get held up. We work very hard to provide great customer service; although we
may get busy at times we want to handle every customer with care.
Kindest Regards,
[redacted]
Finance Director
We have submitted your cancellation request for the financing options you wish to cancel and are awating a response from our corporate office in Houston as to when you can expect to see a credit to your account. As for the lot damage you noted on Sunday can you please send a copy of the...
estimate you received and the pictures you took? The dollar amount listed as the disputed seems a little high for a scratch under a bumper and a dent in the roof. I would like a chance to review the estimate and meet with [redacted] before we proceed.
Thanks,
[redacted]
[redacted], Per your conversation with our Service Director and your Advisor [redacted], you were aware that there was a possibility of your vehicle needing a motor and a switch to fix your window issue. Not only is your vehicle already fixed, but we gave you the switch at employee pricing and didn't...
charge you any labor to do so. We considered this matter resolved. Thank you.
[redacted], I apologize for the delay in your refund and will be submitting the check request for your $345 reimbursement today. I will have it mailed to the address you provided and you should hopefully receive it by the end of the week. If you'd like a copy of the check, please send an e-mail...
to [redacted] and she will provide you with a copy of the check for your records. Thank you!
Can you send an invoice of the repairs that were done to the vehicle? Also- was the vehicle purchased under a different name than [redacted]? I tried to locate your closing documents and 'We Owe' form from your deal and could not locate anything under your name or phone...
number. We will need to see what was promised to you in writing at the time you purchased your vehicle.
Thanks
Vehicle purchased was a 2008 model with 87,159 miles on the odometer. This vehicle was not represented as a Certified Vehicle and nothing was signed by the customer stating it was. When the vehicle was purchased the customer signed off twice that the vehicle was being sold "As Is" and...
there were no items or repairs due after the sale. Customer purchased a MAP service contract- Silver coverage. Silver coverage is the best coverage that is eligible for the vehicle to be enrolled in due to the age and mileage on the vehicle. Also attached is a copy of the Carfax that the customer signed off on that the vehicle sold is 'worth $1,200 more than average, based on information in this report'. In the report you can see the previous owner had numerous visits to local dealerships for routine maintenance and other repairs. This vehicle passed our safety inspection, as noted on the Carfax, and was offered for sale As Is.We cannot control when a vehicle will have problems and if the information the repair facility gave the customer is correct regarding repairs needed on this vehicle. I have attached all copies of the Service Contract, We Owe, Carfax, and Retail Buyers Guide that the customer signed at the time of delivery.
[redacted], First, I apologize for the lengthy delay in your refund. Nissan required proof of mileage to proceed with your cancellation and that was not relayed to us at a dealership level in a timely manner. Nissan has now proceeded and cancelled your warranty. Our accounting department is...
issuing the check to your lienholder today, so it should post to your account soon. The amount of your refund is based off date and mileage at the time of cancellation. The date on the cancellation form you signed is 6/28/16 with mileage at 2000. Any further questions about the refund amount based on the date and mileage can be directed to Nissan. We simply input these factors and they determine the refund. Keep an eye on your statement over the next couple of weeks for your refund. Thank you,
[redacted] I apologize for any miscommunication that has occurred since you purchased your vehicle with us. I have attached 9 documents to clear up any confusion about amount financed and overcharges. The first document is called the buyer's choice which shows the total amount...
out the door agreed to be $23,095.82. Documents 2 and 3 show what options were presented to you in the finance office. Document 2, which is known as the 'ACCEPT/DECLINE' page, shows that you accepted the 24 month/40k mile vehicle protection plan for a cost of $586.00 and the 48 month/40k mile Nissan maintenance plan for $400.00, and shows all other options declined. Document 3 shows the options available and what the cost and payment options would be within the packages that were available but not mandatory. At the top of document 3 the agreed price of the car minus the rebates which brings us the agreed selling price of $20,638.00 plus the TNN protection package and TT&L. With the options that were chosen in document 3 and confirmed with document 2 the total amount financed before any down payment is $24081.82. After the down payment of $15,000.00, the total amount financed which is shown in documents 4-9, $9,081.82. All documents were confirmed and agreed to by you with your signature. From the conversation that has been had with my sales manager [redacted], he has been in contact with you and confirmed that your windows are tinted, and nitrogen is put into the tires of all of our new vehicles. It is my understanding that the wheel locks that were sent have failed to reach your possession. The current address that we have for you is [redacted]. Please let us know if there any updates to your address that need to be made. We will have a new set of wheels locks sent to your current address and also provide you with a tracking number. Please let us know if there is anything else that we can do for you.
Mr. [redacted], Attached is a copy of the DMV report that was pulled today, March 11, 2016. As you can see there is no lien attached to your vehicle. Who informed you that there was a lien? To address the aircheck program offered by the state- yes we do participate in that...
program, the paperwork has been turned in and we are still awaiting our payment from the state. This does not have any effect on your balance that was due with us- our transaction is complete. Please let me know if you have additional questions or concerns. [redacted]
Titles are sent by the state to the customer. If you do not receive the title to your vehicle within the next three weeks please reach out to me directly at [redacted] and I will have our title clerk reach out to the state DMV and see what the holdup is. [redacted]
The sales price of a vehicle is different than the price of any warranties purchased by customers. the sales price was 8400, we can give you trade value for the car and cancel the service contract.
Complaint: [redacted]
I am rejecting this response because: I have no idea with 24 month/40k mile vehicle protection plan, which cost me $586. I did not know I have enrolled this protection plan. So this is why my price of my vehicle is not correct. This protection plan might be add by mistake. I want to cancel this plan.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
When I was lucky enough to speak with someone in their finance department I was lied to and told that because I canceled my warranty it was very difficult to process the credit(something about them having to back completely out of the transaction). When I informed him I didn't cancel the warranty he said he would have to look in to it and call me back. Needless to say he never called me back. I am no reason to believe they are being truthful now either.
Particularly since by their own admission the check was returned to them 5 weeks ago. I have check with Nissan and as of 10 minutes ago the credit still has not been applied to my account. When I sent in my first payment it took less than 3 days for Nissan to process it.
In addition to the $700 credit, I expect compensation for the interest this money has accrued over the last 1.5+ months due to their negligence.
Regards,
[redacted]
Nissan motor company is working with the customer to replace the vehicle, the airbag light has been fixed. Town North Nissan cannot 'replace' the vehicle because the loan arranged with the bank has been funded and the vehicle's taxes have been paid to the state. We will gladly help the...
customer with communicating to Nissan Motor but we are not able to make the final decision to replace the vehicle because we are not the manufacturer of the vehicle. The decision to replace the vehicle is ultimately up to Nissan Motor Company.
Complaint: [redacted]
I am rejecting this response because:Yes, because I had no choice and because I need my truck, I paid and removed the truck to another Nissan dealership who agreed to do the work for far less than $4,000 which is extremely excessive. They dragged this out, caused me great inconvenience and stress, and all the while I assumed this would get resolved with my insurance and come to a fair resolution. As it turns out, the hvac system parts were completely unnecessary and now I am stuck with them. I personally was never told that the parts would not be returnable, and was under the impression they were necessary. They might have communicated this information to my husband, but it was never made clear to me in any of the conversations I had with these people. I do not understand why, like any other good or product, I cannot return it and simply be charged a restocking fee. The other dealership has already completed the work after receiving my truck around noon on 6-21-17 and for $1,400, far less money than $4,000. The other dealership also did not claim this condition is a “bio-hazard,” and I have never heard of anyone else making such a claim. This happens a lot in Texas, where there are lots of varmints that for some strange reason like to crawl into vehicles. Frankly, if I had the tools and know-how to take a truck apart, I would have done it myself. I am not afraid of a dead mouse.
Regards,
[redacted]
Please contact me directly on my email at [redacted] so we can schedule a time to get your key cut and programmed. We have a vendor that is usually here on Fridays but we may be able to schedule a different time if it is more convenient for you. Thanks, [redacted]...
Complaint: [redacted]
I am rejecting this response because:The response here is disappointing for multiple reasons.First, the conversation that Mr. [redacted] referenced here did not happen as he said, a fact he knows too well. The idea that I drove the car with the cap off was his construct, not my statement. In fact, I tried to correct him several times on the phone, but he obviously felt his version of events gave his dealership a convenient excuse to blame me for the damage.Second, the version of events he described did not happen. When the heater did not work properly, I researched the symptoms and the most common cause in a Mazda 3 was an air bubble in the heater due to improper bleeding of the cooling system. The solution was simple – run the engine in the driveway for a short time with the radiator cap off and the heater on full blast and the air works its way out. I did this, replaced the cap, drove the car around the block and there was no improvement. It was at that time I decided it was beyond my capabilities and I had it towed to a reputable mechanic. The third reason really makes this almost comical. It seems the qualified mechanics at Town North have decided that driving around with the radiator cap off for a short time will overheat the engine and cause the head gasket to be damaged. I refer to my original complaint where I stated that the coolant reservoir was found to have a crack in it in addition to a blown head gasket. The coolant system would not hold pressure due to the crack and this would result in the exact same behavior as a case of the cap being left off. If the inability to hold pressure would cause the car to overheat and damage the head gasket, then this would first have happened when the Town North mechanics were test driving the car BEFORE I purchased it. In fact as I reviewed some pictures of the car I took when I first looked at it before it had gone into the shop for repairs, detailing, etc., I now see the engine photo I took pretty clearly shows that there is no coolant in the reservoir. When I did the test drive, later, the reservoir was full. This leads credence to the scenario that the car had overheated and blown a head gasket due to a failed coolant reservoir before I purchased it. The Town North shop must have filled the empty tank with coolant and looked no more or said nothing about it.Town North Nissan could be honest and plainly state that while the car had a major defect, I bought the car as-is, and they are not liable for anything once I drive off the lot, or Town North could apologize that the vehicle they sold to me has problems, and while they do not have liability, they are willing to help by doing X because they care about their customers, but instead they continue to insist that the condition of the vehicle is the fault of their customer. This is a pretty interesting, and sad, position to take for a customer oriented business.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]. I [redacted] have been since helped with this claim... Thanks for resolving
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But I want to make sure that the settlement does include both warranties. I had originally brought in the forms and signed the cancellation sheet on August with [redacted]. I want the reimbursement as soon as possible.
Regards,
[redacted]
Mr. [redacted],
After further review I see that the cancelation was processed on 10/27/2014
which is within the 6-10 week period it takes to get things like this handled.
Attached it the forms that needed to be submitted before anything could be
done, and the form is dated September 30th...
2014. We are working very hard to
get this taken care of for you. The total amount going to you is 1211.00 after
proration from Nissan. We will have someone contact you when your check is
ready for pickup. I apologize about any confusion that was caused, but all
paperwork must but in house before processing a cancelation otherwise things
get held up. We work very hard to provide great customer service; although we
may get busy at times we want to handle every customer with care.
Kindest Regards,
[redacted]
Finance Director
We have submitted your cancellation request for the financing options you wish to cancel and are awating a response from our corporate office in Houston as to when you can expect to see a credit to your account. As for the lot damage you noted on Sunday can you please send a copy of the...
estimate you received and the pictures you took? The dollar amount listed as the disputed seems a little high for a scratch under a bumper and a dent in the roof. I would like a chance to review the estimate and meet with [redacted] before we proceed.
Thanks,
[redacted]
[redacted], Per your conversation with our Service Director and your Advisor [redacted], you were aware that there was a possibility of your vehicle needing a motor and a switch to fix your window issue. Not only is your vehicle already fixed, but we gave you the switch at employee pricing and didn't...
charge you any labor to do so. We considered this matter resolved. Thank you.
[redacted], I apologize for the delay in your refund and will be submitting the check request for your $345 reimbursement today. I will have it mailed to the address you provided and you should hopefully receive it by the end of the week. If you'd like a copy of the check, please send an e-mail...
to [redacted] and she will provide you with a copy of the check for your records. Thank you!
Can you send an invoice of the repairs that were done to the vehicle? Also- was the vehicle purchased under a different name than [redacted]? I tried to locate your closing documents and 'We Owe' form from your deal and could not locate anything under your name or phone...
number. We will need to see what was promised to you in writing at the time you purchased your vehicle.
Thanks
Vehicle purchased was a 2008 model with 87,159 miles on the odometer. This vehicle was not represented as a Certified Vehicle and nothing was signed by the customer stating it was. When the vehicle was purchased the customer signed off twice that the vehicle was being sold "As Is" and...
there were no items or repairs due after the sale. Customer purchased a MAP service contract- Silver coverage. Silver coverage is the best coverage that is eligible for the vehicle to be enrolled in due to the age and mileage on the vehicle. Also attached is a copy of the Carfax that the customer signed off on that the vehicle sold is 'worth $1,200 more than average, based on information in this report'. In the report you can see the previous owner had numerous visits to local dealerships for routine maintenance and other repairs. This vehicle passed our safety inspection, as noted on the Carfax, and was offered for sale As Is.We cannot control when a vehicle will have problems and if the information the repair facility gave the customer is correct regarding repairs needed on this vehicle. I have attached all copies of the Service Contract, We Owe, Carfax, and Retail Buyers Guide that the customer signed at the time of delivery.
We cancelled the sale and gave the customer back his trade.
[redacted], First, I apologize for the lengthy delay in your refund. Nissan required proof of mileage to proceed with your cancellation and that was not relayed to us at a dealership level in a timely manner. Nissan has now proceeded and cancelled your warranty. Our accounting department is...
issuing the check to your lienholder today, so it should post to your account soon. The amount of your refund is based off date and mileage at the time of cancellation. The date on the cancellation form you signed is 6/28/16 with mileage at 2000. Any further questions about the refund amount based on the date and mileage can be directed to Nissan. We simply input these factors and they determine the refund. Keep an eye on your statement over the next couple of weeks for your refund. Thank you,
[redacted] I apologize for any miscommunication that has occurred since you purchased your vehicle with us. I have attached 9 documents to clear up any confusion about amount financed and overcharges. The first document is called the buyer's choice which shows the total amount...
out the door agreed to be $23,095.82. Documents 2 and 3 show what options were presented to you in the finance office. Document 2, which is known as the 'ACCEPT/DECLINE' page, shows that you accepted the 24 month/40k mile vehicle protection plan for a cost of $586.00 and the 48 month/40k mile Nissan maintenance plan for $400.00, and shows all other options declined. Document 3 shows the options available and what the cost and payment options would be within the packages that were available but not mandatory. At the top of document 3 the agreed price of the car minus the rebates which brings us the agreed selling price of $20,638.00 plus the TNN protection package and TT&L. With the options that were chosen in document 3 and confirmed with document 2 the total amount financed before any down payment is $24081.82. After the down payment of $15,000.00, the total amount financed which is shown in documents 4-9, $9,081.82. All documents were confirmed and agreed to by you with your signature. From the conversation that has been had with my sales manager [redacted], he has been in contact with you and confirmed that your windows are tinted, and nitrogen is put into the tires of all of our new vehicles. It is my understanding that the wheel locks that were sent have failed to reach your possession. The current address that we have for you is [redacted]. Please let us know if there any updates to your address that need to be made. We will have a new set of wheels locks sent to your current address and also provide you with a tracking number. Please let us know if there is anything else that we can do for you.
Mr. [redacted], Attached is a copy of the DMV report that was pulled today, March 11, 2016. As you can see there is no lien attached to your vehicle. Who informed you that there was a lien? To address the aircheck program offered by the state- yes we do participate in that...
program, the paperwork has been turned in and we are still awaiting our payment from the state. This does not have any effect on your balance that was due with us- our transaction is complete. Please let me know if you have additional questions or concerns. [redacted]
Titles are sent by the state to the customer. If you do not receive the title to your vehicle within the next three weeks please reach out to me directly at [redacted] and I will have our title clerk reach out to the state DMV and see what the holdup is. [redacted]
The sales price of a vehicle is different than the price of any warranties purchased by customers. the sales price was 8400, we can give you trade value for the car and cancel the service contract.
Complaint: [redacted]
I am rejecting this response because: I have no idea with 24 month/40k mile vehicle protection plan, which cost me $586. I did not know I have enrolled this protection plan. So this is why my price of my vehicle is not correct. This protection plan might be add by mistake. I want to cancel this plan.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
When I was lucky enough to speak with someone in their finance department I was lied to and told that because I canceled my warranty it was very difficult to process the credit(something about them having to back completely out of the transaction). When I informed him I didn't cancel the warranty he said he would have to look in to it and call me back. Needless to say he never called me back. I am no reason to believe they are being truthful now either.
Particularly since by their own admission the check was returned to them 5 weeks ago. I have check with Nissan and as of 10 minutes ago the credit still has not been applied to my account. When I sent in my first payment it took less than 3 days for Nissan to process it.
In addition to the $700 credit, I expect compensation for the interest this money has accrued over the last 1.5+ months due to their negligence.
Regards,
[redacted]
Nissan motor company is working with the customer to replace the vehicle, the airbag light has been fixed. Town North Nissan cannot 'replace' the vehicle because the loan arranged with the bank has been funded and the vehicle's taxes have been paid to the state. We will gladly help the...
customer with communicating to Nissan Motor but we are not able to make the final decision to replace the vehicle because we are not the manufacturer of the vehicle. The decision to replace the vehicle is ultimately up to Nissan Motor Company.
Complaint: [redacted]
I am rejecting this response because:Yes, because I had no choice and because I need my truck, I paid and removed the truck to another Nissan dealership who agreed to do the work for far less than $4,000 which is extremely excessive. They dragged this out, caused me great inconvenience and stress, and all the while I assumed this would get resolved with my insurance and come to a fair resolution. As it turns out, the hvac system parts were completely unnecessary and now I am stuck with them. I personally was never told that the parts would not be returnable, and was under the impression they were necessary. They might have communicated this information to my husband, but it was never made clear to me in any of the conversations I had with these people. I do not understand why, like any other good or product, I cannot return it and simply be charged a restocking fee. The other dealership has already completed the work after receiving my truck around noon on 6-21-17 and for $1,400, far less money than $4,000. The other dealership also did not claim this condition is a “bio-hazard,” and I have never heard of anyone else making such a claim. This happens a lot in Texas, where there are lots of varmints that for some strange reason like to crawl into vehicles. Frankly, if I had the tools and know-how to take a truck apart, I would have done it myself. I am not afraid of a dead mouse.
Regards,
[redacted]
Please contact me directly on my email at [redacted] so we can schedule a time to get your key cut and programmed. We have a vendor that is usually here on Fridays but we may be able to schedule a different time if it is more convenient for you. Thanks, [redacted]...
[redacted]General Manager
Complaint: [redacted]
I am rejecting this response because:The response here is disappointing for multiple reasons.First, the conversation that Mr. [redacted] referenced here did not happen as he said, a fact he knows too well. The idea that I drove the car with the cap off was his construct, not my statement. In fact, I tried to correct him several times on the phone, but he obviously felt his version of events gave his dealership a convenient excuse to blame me for the damage.Second, the version of events he described did not happen. When the heater did not work properly, I researched the symptoms and the most common cause in a Mazda 3 was an air bubble in the heater due to improper bleeding of the cooling system. The solution was simple – run the engine in the driveway for a short time with the radiator cap off and the heater on full blast and the air works its way out. I did this, replaced the cap, drove the car around the block and there was no improvement. It was at that time I decided it was beyond my capabilities and I had it towed to a reputable mechanic. The third reason really makes this almost comical. It seems the qualified mechanics at Town North have decided that driving around with the radiator cap off for a short time will overheat the engine and cause the head gasket to be damaged. I refer to my original complaint where I stated that the coolant reservoir was found to have a crack in it in addition to a blown head gasket. The coolant system would not hold pressure due to the crack and this would result in the exact same behavior as a case of the cap being left off. If the inability to hold pressure would cause the car to overheat and damage the head gasket, then this would first have happened when the Town North mechanics were test driving the car BEFORE I purchased it. In fact as I reviewed some pictures of the car I took when I first looked at it before it had gone into the shop for repairs, detailing, etc., I now see the engine photo I took pretty clearly shows that there is no coolant in the reservoir. When I did the test drive, later, the reservoir was full. This leads credence to the scenario that the car had overheated and blown a head gasket due to a failed coolant reservoir before I purchased it. The Town North shop must have filled the empty tank with coolant and looked no more or said nothing about it.Town North Nissan could be honest and plainly state that while the car had a major defect, I bought the car as-is, and they are not liable for anything once I drive off the lot, or Town North could apologize that the vehicle they sold to me has problems, and while they do not have liability, they are willing to help by doing X because they care about their customers, but instead they continue to insist that the condition of the vehicle is the fault of their customer. This is a pretty interesting, and sad, position to take for a customer oriented business.
Regards,
[redacted]