We have looked into the claim that Mr. [redacted] purchased a car with a blown head gasket. Attached are our copies of the Repair Order and Used Vehicle Inspection report. As you can see from the attachments an extensive inspection was done prior to purchase and Town North Nissan replaced 4...
tires, a upper front right suspension strut, wiper blades, and a headlight bulb. In addition to these repairs the vehicle was detailed and had an oil change. All failed inspection items were repaired prior to delivery. There was a transmission fluid seep that was detected but this is common for a vehicle with over 115,000 miles so no work was done and that does not have any effect on a head gasket. [redacted], the Used Vehicle Director, had a conversation with Mr. [redacted] on 4/19/2016. In that conversation Mr. [redacted] told [redacted] that he thought the heater was not working properly so he removed the radiator cap and drove the car to 'clear the line'. After discussing that with our technicians they informed us that this is the reason the vehicle blew the head gasket. With the radiator cap being removed while driving the car this would in turn cause the car to overheat and would result in the damage done to the head gasket. At the time of delivery the vehicle was reconditioned properly and met all safety and state guidelines to register. The car was also purchased as-is. As a result of the vehicle being driven without a radiator cap the break-down is not the responsibility of Town North Nissan.
Complaint: [redacted]
I am rejecting this response because:
I can see that the contract says that it can not be cancelled.
But my complaint is that the Dealer did not disclose this material fact at the time of purchase of the vehicle. It is the responsibility of the dealer to highlight that this contract can not be cancelled once signed. While the other two warranty that were sold together are normal that can be cancelled , only this CALTEX contract is not cancellable.
While buying the car , I had to sign lot of paperwork and it is not possible to read all the fine print in all the contract terms with more than 30 pages.
The dealer should highlight to the customer that they are signing a contract that can not be cancelled under any circumstance.
My complaint is that I was led to signing a contract that is not in my good interest. Town North Nissan being a reputed Nissan Dealer should make the CALTEX company to change their policies and use Industry acceptable policies wherein in the circumstances similar to mine, where the car itself is lost, the amount to be refunded or they should not sell this service at all.
Regards,
[redacted]
We have looked into the claim that Mr. [redacted] purchased a car with a blown head gasket. Attached are our copies of the Repair Order and Used Vehicle Inspection report. As you can see from the attachments an extensive inspection was done prior to purchase and Town North Nissan replaced 4...
tires, a upper front right suspension strut, wiper blades, and a headlight bulb. In addition to these repairs the vehicle was detailed and had an oil change. All failed inspection items were repaired prior to delivery. There was a transmission fluid seep that was detected but this is common for a vehicle with over 115,000 miles so no work was done and that does not have any effect on a head gasket. [redacted], the Used Vehicle Director, had a conversation with Mr. [redacted] on 4/19/2016. In that conversation Mr. [redacted] told [redacted] that he thought the heater was not working properly so he removed the radiator cap and drove the car to 'clear the line'. After discussing that with our technicians they informed us that this is the reason the vehicle blew the head gasket. With the radiator cap being removed while driving the car this would in turn cause the car to overheat and would result in the damage done to the head gasket. At the time of delivery the vehicle was reconditioned properly and met all safety and state guidelines to register. The car was also purchased as-is. As a result of the vehicle being driven without a radiator cap the break-down is not the responsibility of Town North Nissan.
Complaint: [redacted]
I am rejecting this response because:
I can see that the contract says that it can not be cancelled.
But my complaint is that the Dealer did not disclose this material fact at the time of purchase of the vehicle. It is the responsibility of the dealer to highlight that this contract can not be cancelled once signed. While the other two warranty that were sold together are normal that can be cancelled , only this CALTEX contract is not cancellable.
While buying the car , I had to sign lot of paperwork and it is not possible to read all the fine print in all the contract terms with more than 30 pages.
The dealer should highlight to the customer that they are signing a contract that can not be cancelled under any circumstance.
My complaint is that I was led to signing a contract that is not in my good interest. Town North Nissan being a reputed Nissan Dealer should make the CALTEX company to change their policies and use Industry acceptable policies wherein in the circumstances similar to mine, where the car itself is lost, the amount to be refunded or they should not sell this service at all.
Regards,
[redacted]