Toyota San Diego

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have resolved this issue to completion and wish to close out my complaint as resolvedThank you for your time Regards, [redacted] ***

I spoke with Mr [redacted] and we apologized for any inconvenience that he was put through and we are going to process his request for a new extended warranty at no cost to him He was happy with the outcome and has our direct phone number if he has any further concerns or needs.Thank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below they damaged my emergency brake , my rear brakes and I will file a police reprt on fog lights and mud flaps as they stole them once I file a police report I will be able to request a digital footprint from sdpd if I do get the stolen fog lights reinstalled it will not be at toyota san diego and I will take them to small claims court.they did not address that I could have been killed in a car accident because they left my brakes like mush at their glossy chop shop Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The fact is that Toyota San Diego failed to mention the major repair POWER STEER LEAK and that is where their diagnosis failed nine months ago,and even when I took may car back to them they wanted to show me the leak after I mentioned that Midas technician noticed the leak.Toyota San Diego failed to satisfy a customer and I would like to take it to the main Toyota that supervise this center] Regards, [redacted] ***

We have confirmed that the customer's vehicle was not equipped with fog lights Toyota does not offer them as an option on her model We would be more than happy to reprint a copy of the invoice for the customer if they would like The customer did come in in April and claimed that someone had stolen her fog lamps but our Assistant Service Manager was able to show the customer that the vehicle did not come with them The customer returned on May 15th for an oil service but there was no mention of fog lamps If the customer is interested in installing fog lamps, we would be happy to contact an outside vendor who may have a lamp that works and arrange for the customer to recieve our pricing on the installation

I spoke with Mr [redacted] regarding this concern and on behalf or Toyota San Diego, sincerely apologized for the error we made This was an unintentional and unfortunate mistake Our sales manager, [redacted] felt terrible about what happened and for four weeks, worked diligently to find a vehicle like the original one and get it from another dealership [redacted] did whatever he could and leveraged a personal relationship to get this vehicle, the closest we possibly could get to the original one In addition, we had to trade over a highly sought after vehicle from Toyota San Diego to get the vehicle we sincerely thought would resolve the issue and make Mr [redacted] happy We didn’t think twice about this as our goal was to own up to our mistake and restore customer satisfaction The replacement vehicle included $in additional equipment but obviously, we still extended the $we’d agreed to We also lowered the price of the vehicle $400, making the total discount $1,000, in a continued attempt to assist our customer even though a price had already been agreed upon between the customer and the dealership It’s important to clarify that we did not mark up the price of this highly sought after vehicle as most dealerships do After all this, Mr [redacted] decided not to buy the vehicle Per Mr***’s request, I contacted Mr [redacted] Even though Mr [redacted] did everything in his power, he still felt bad about the situation It was important to me to right our wrong, however I feel strongly that the dealership worked very hard to remedy the situation Ultimately, we were met with expectations that were unreasonable We are sorry that a human error was made and caused major inconvenience and disappointment for a valuable customer, but once again, we worked very hard to rectify the issue Clearly, Mr [redacted] did not feel this way He advised me that he ended up buying a different and much less expensive vehicle elsewhere I offered assistance for any automotive needs including parts, since he mentioned he was buying new wheels and accessories for the vehicle He advised me he had already purchased them from the other dealer He thanked me for calling and taking the time to speak with him I was therefore, surprised to see this inquiry after our conversation In terms of Mr [redacted] ’s request, let me make it clear that Toyota San Diego already lost here We made a mistake and have paid for by spending resources looking for and trading cars unnecessarily, and most importantly, losing a valued customer In terms of our involvement in the community, I am extremely proud to say that we have a solid system in place We make significant donations throughout the community, including providing Rady’s Children’s hospitals with three vans for servicing needy patients and their families Please understand that the profit from the sale of the vehicle were offset by the loss in profits of the vehicle we had to trade away We will continue to be involved in our community as that is part of our mission Organizations like [redacted] , the [redacted] , [redacted] ***, and others will continue to receive our assistance moving forward In closing, we are truly sorry for the error that was committed with the sale of the original vehicle We sell hundreds of vehicles every month and do our very best to make sure mistakes are not made This was an exception and I feel strongly that we worked hard to fix the mistake I would be happy to have the opportunity to help Mr [redacted] with any future automotive needs, just as I mentioned during our phone call

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below What a ridiculous and totally unacceptable reply from San Diego Toyota My computer tech seems to find nothing wrong with my computer Yet the Kartrack system does not provide me with the information promised that cost me $1200--so it is totally useless to me Kartrack was willing to come remove the unit at no cost The problem is San Diego Toyota refuses to refund my money It is not used---it is totally new--and the day after it was installed Kartrack was willing to come take it back AND BY THE WAY [redacted] has never never never returned any phone calls EVER!!!!!! NOR has the general manager of Toyota of San Diego after numerous calls and messages that I have left him I have been ignored completely by Toyota San Diego with no contact with anyone EVER!!! They have simply ignored me completelyOh and [redacted] you sold me this unit on a totally bogus promise that it would pay for itself in years, which is a laugh!---and NEVER once did he mention that it was a renewable subscription---which makes it even far more absurd $is a lot of money for me to waste on a product that is pointlessly ineffective for me-- and even though the Kartrack company was willing to try to work out the bugs which they couldn't figure out anfd told me I would have to call the manufacturer because even they were clueless--but at least willing to come take the NEW unit out I hope [redacted] Rhoades enjoys the commission money he took from a recent Naval Veteran widow on a limited income---that's right and you don't think I have enough to worry about other than the BS response that Toyota SD just provided you with And *** try answering your phone or returning a message---that would be what is called "customer service" The hours I spent trying to talk with you or your general manager regarding this subject deserves a bill from me for the hours I have wasted trying to talk to someone--anyone --with authority at Toyota San Diego This could have been easily taken care of ASAP, except apparently [redacted] you can't separate yourself from your commission money made on selling me this product Your general manager is always "out to lunch" It's despicable I have a lot of high ranking military friends with a lot of clout My recently deceased husband was a hero, an F-pilot who did two tours in Vietnam and the CO of the adversary squadron for Top Gun I stay in contact with the community and we share info through a daily email called " The List" I'll be sure to pass this info on to "The List" to let them know how Toyota San Diego treats their veterans and widows

We truly apologize for not being able to provide the customer with the information she is seeking The customer has opened cases with Toyota Motor Sales and has been told that the information she wants is unavailable We have also tried to get that information but have been unable to get a specific timeframeAs Toyota San Diego, a dealership, we commit to getting the information to the customer immediately once we receive any updates on her vehicleAgain we apologize for the frustration but this is a Toyota Motor Sales national issue

On 7/18/the said vehicle was in our dealership for sericeAt this time the vehicle had 117,miles On Repair Order # [redacted] it was noted that the vehicle had a leak and torn /ripped boot on the steering rack The customer was advised and authorized repairs in the amount of $after a $discount given by dealership On 4/8/ the vehicle came back to the dealership with a complaint of a leak At this time the vehicle had 132,miles On Repair Order # [redacted] the techician inspected the vehicle and noted that indeed there was a leak but it was from the hose of the Pewer steering system and not the Steering Rack that was replaced during the last visit This hose was not replaced during the last repair because it was not leaking at that time nor was the customer charged for it We recommended that the customer replace the steering lines but the repair was declined As you can see, the two issues are not the same repair Toyota San Diego did the initial repair and no concerns were brought to our attention for nearly months and 14,miles

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There is no proposed action on behalf of Toyota San Diego to resolve this complaint other than to extend an apology Toyota of San Diego has stated that this breach of contract is "an unfortunate accident" But as I've honestly attested to, I was advised by a Toyota San Diego manager, Mr***, that the sales person who sold the contracted vehicle, was told that the car was sold, and decided to sell it anyway Later I was told by another manager Mr [redacted] that these breach of contracts, "happens all the time" These comments paint a picture of an organization that puts profits ahead of customer interests This picture is further reinforced by the fact that we gave them a second opportunity to correct this problem and they didn't honor a subsequent verbal agreement As previously stated, we were impacted by Toyota of San Diego's breach of contract We had to cancel a planned vacation and were further inconvenienced by being short a vehicle for a month, all while waiting for Toyota San Diego to find a comparable replacement vehicle When the time finally arrived, Toyota of San Diego decided to put profits first by not delivering on their promise to sell us a vehicle at dealer cost and they instead extended only a modest discount As previously mentioned, we could have obtained a better discount, without waiting a month, as a wato many other Toyota dealers In fact, on the same day we walked out of Toyota of San Diego, we went to Toyota of [redacted] and they gave us a better discount despite the fact that they had no history with us, and no reason to offer a steep discount In hindsight, it would have been better for us to have given up on Toyota of San Diego after the initial breach of contract and purchased a similar vehicle elsewhere But we were strung along for an additional month by promises that were never delivered In summary, it is apparent that Toyota of San Diego breached a written contract We gave them a month and a second opportunity to rectify this problem, but the second verbal agreement was reneged on When we expressed our disbelief to Mr [redacted] he personally insulted me All that we heard at the time was about all the hard work that they had put into securing a second vehicle This is work that is part of their job, they find vehicles for buyers There was never an acknowledgment by them, of the amount of time that we had lost, nor of the inconvenience, nor of our cancelled vacation We feel that Toyota of San Diego is clearly putting profits ahead of customer interests Since Toyota of San Diego puts profits so highly, it is fitting that the profits generated in the fraudulent sale of the first vehicle ($4000) be considered ill gotten gains and be given to the Revdex.com as a non-charitable payment, so that the Revdex.com can give it to a charity of their choosing Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I spoke to Mrs [redacted] today and she explained her situation Toyota San Diego will be refunding her the $she requested for cusrtomer satisfaction reasons and we apoligize for any inconvenience that she may have experienced She conveyed that she was happy that we called and took the time to review her situation and refund of her diagnosis fee

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I was in fact contacted and went yesterday afternoon to rewrite the contract with all the extras removedThank you for your prompt response and taking the time to review my requestThe complaint has been resolved Regards, [redacted]

I would really like to help but unfortunately the vehicle is not produced by Toyota with foglamps or splash guards. As for the brakes, there was no complaint at the time that we serviced the vehicle nor did we find any concern with them in our inspection. I can't be sure what happened after the vehicle left the dealership but given the oppurtunity, we would have addressed any concern if there was one. Toyota San Diego would assist the customer in finding an outside facility that may be able to install foglamps and/or splashguards and extend our pricing to them if they so choose.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory
to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me After speaking w the GM *** I decided to accept his offer of not only refunding me the total amount paid by check via US Mail for the amount of $307, for the key fob and laser cut key, but as a courtesy he decided to also mail me the laser cut keyRegards,
*** ***

I spoke with Mr*** regarding
this concern and on
behalf or Toyota San Diego, sincerely apologized for the
error we made. This was an unintentional and unfortunate mistake. Our
sales manager, *** *** felt terrible about what happened and for four
weeks, worked diligently to find a vehicle like the original one and get it
from another dealership. *** did whatever he could and leveraged a
personal relationship to get this vehicle, the closest we possibly could get to
the original one. In addition, we had to trade over a highly sought after
vehicle from Toyota San Diego to get the vehicle we sincerely thought would
resolve the issue and make Mr*** happy. We didn’t think twice
about this as our goal was to own up to our mistake and restore customer
satisfaction. The replacement vehicle included $in additional
equipment but obviously, we still extended the $we’d agreed to. We
also lowered the price of the vehicle $400, making the total discount $1,000,
in a continued attempt to assist our customer even though a price had already
been agreed upon between the customer and the dealership. It’s important
to clarify that we did not mark up the price of this highly sought after
vehicle as most dealerships do
After all this, Mr*** decided
not to buy the vehicle. Per Mr***’s request, I contacted Mr
***. Even though Mr*** did everything in his power, he still
felt bad about the situation. It was important to me to right our wrong,
however I feel strongly that the dealership worked very hard to remedy the
situation. Ultimately, we were met with expectations that were
unreasonable. We are sorry that a human error was made and caused major
inconvenience and disappointment for a valuable customer, but once again, we
worked very hard to rectify the issue. Clearly, Mr*** did not feel
this way. He advised me that he ended up buying a different and much less
expensive vehicle elsewhere. I offered assistance for any automotive
needs including parts, since he mentioned he was buying new wheels and
accessories for the vehicle. He advised me he had already purchased them
from the other dealer. He thanked me for calling and taking the time to
speak with him
I was therefore, surprised to see
this inquiry after our conversation. In terms of Mr***’s request,
let me make it clear that Toyota San Diego already lost here. We made a
mistake and have paid for by spending resources looking for and trading cars
unnecessarily, and most importantly, losing a valued customer. In terms
of our involvement in the community, I am extremely proud to say that we have a
solid system in place. We make significant donations throughout the
community, including providing Rady’s Children’s hospitals with three vans for
servicing needy patients and their families. Please understand that the
profit from the sale of the vehicle were offset by the loss in profits of the
vehicle we had to trade away. We will continue to be involved in our
community as that is part of our mission. Organizations like ***, the
*** *** ***, *** * *** *** *** *** ***, and
others will continue to receive our assistance moving forward
In closing, we are truly sorry for
the error that was committed with the sale of the original vehicle. We
sell hundreds of vehicles every month and do our very best to make sure
mistakes are not made. This was an exception and I feel strongly that we
worked hard to fix the mistake. I would be happy to have the opportunity
to help Mr*** with any future automotive needs, just as I mentioned
during our phone call

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The leak was there after they claimed they repaired it and I did take the to Toyota in Stevens Greek and they must have missed it only when I took the car to Midas for Oil change they noticed the leak .As it is obvious the leak was there since and it damaged the carEventually I had to take it to Mossy Toyota and they charged for dollars to fix the car]
Regards,
*** ***

The customer was in the dealership yesterday and the dents were taken out of the vehicle. The customer indicated at the time that she was calling to rescind her complaint. Please have her contact her Service Advisor *** *** or *** ***, our Service Manager at
(619)727-if any further assistance is needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Toyota San Diego's written response contains a number of factual errors that needs to addressed. The first is that the initial breach of contract was an "unintentional and unfortunate mistake". Mr *** advised me that the salesperson that sold our vehicle to another party did so after realizing that a contract had been signed and a deposit had been made. The sales person may have been unaware of the status of the vehicle when it first arrived, but he became aware that the vehicle had been sold and chose to sell it to another party anyway. This is not an unintentional and unfortunate error but a clear case of breach of contract by a dealership that puts profits ahead of customer interests. The second factual error made by Toyota San Diego's written response is that when attempting to secure a second vehicle that they (Toyota San Diego) "were met with expectations that were unreasonable". This is clearly a distortion of the facts because it was Toyota of San Diego who set these pricing expectations. These expectations were set early on and reinforced over the course of a month that we were waiting. In the first week we were waiting, we found a Toyota TRD Pro 4Runner (same one that Mr*** was initially trying to secure for us). It was at Toyota *** and was listed at a modest discount on par with the 4Runner that we had earlier put a deposit on. We spoke to Mr*** and told him that we were going to pass on this vehicle because of our expectation that he could get us the same vehicle, but at a better price, because of the circumstances involved (the breach of contract). The pricing expectation did not come out of the blue. Quite frankly, it's unreasonable to suggest that we would pass on a similar deal, and then wait for weeks, for Toyota of San Diego to offer the same discount. The only plausible explanation for why we angrily walked out is because there was a clear expectation of a steeper discount. The third factual error made by Toyota San Diego was the comment that, "He advised me that he ended up buying a different and much less expensive vehicle elsewhere". The kind of vehicle and price we ultimately paid has nothing to do with this complaint. But this is an inaccurate comment that suggests that perhaps we weren't serious buyers after all. After waiting for a month and seeing our expectations with Toyota San Diego fall through twice, we were tired of waiting and we went to Toyota of *** (on 1/31/- the same day that we walked out of Toyota of San Diego). They told us that, if we were willing to wait another month that they could get us a better deal than Toyota San Diego, on the same version of the 4Runner that we initially put a deposit on. They also showed us the 4Runner that they currently had in inventory, which most closely matched the 4Runner that we had initially placed a deposit. This was a heavily upgraded Trail version in the same black color (VIN #***)It wasn't a "much less expensive" vehicleBoth were 4Runners, one a heavily upgraded trail version and the other a trail premium. The MSRP between the two vehicles was only about $different (on a ~$40,vehicle). But Toyota *** indicated that they were willing to sell this to us at a whopping $dollars below MSRP ($under dealer cost) and was on par with the kind of pricing that we had expected Toyota of San Diego to deliver. It ended up being "much less expensive" only because of the better deal that Toyota *** was willing to give us. The fourth factual error made by Toyota San Diego's response is that, "Toyota San Diego already lost here. We made a mistake and have paid for by spending resources looking for and trading cars unnecessarily and most importantly, losing a valued customer". Toyota of San Diego profited heavily by selling a car that was already contractually sold. We were heavily impacted by this and as we told Mr***, we had canceled a planned vacation and off-road trip because of this. Toyota of San Diego attempted to find a replacement vehicle, but that is the business that they are in, they find cars for buyers. In the end they consciously decided not to extend the heavy discount that they had verbally promised. They have no doubt sold this second vehicle at a healthy profit. They lost a "valued customer" but only because they did not honor their contract and when given a second opportunity they chose not to honor a verbal agreement. To add insult to injury we were also personally insulted by Mr*** when we indicated that we were dissatisfied with the relatively minor discount that was eventually offered. In summary, Toyota San Diego consciously breached a written contract. We were heavily impacted by this and canceled a planned vacation. After a month of waiting, Toyota San Diego eventually secured a second vehicle but failed to deliver on a verbal promise to offer heavily discounted pricing. At every step we were frustrated in our dealings with Toyota of San Diego and eventually walked out and purchased a similar vehicle at much lower discount at Toyota ***. We feel that we were poorly treated by Toyota of San Diego and that the profits that Toyota San Diego gained in breaching our contract (approximately $4000) should be considered ill gotten gains and given to Revdex.com, so that Revdex.com can give them to a charity of their choice
Regards,
*** ***