Toyota San Diego

Review: My husband and I purchased a 2010 Toyota Corolla from Toyota San Diego. The bad thing is that we did not want to purchase an alarm system for the car. We wanted to leave and end the deal. The finance manager said wait just one minute I will be right back. When he came back he said we will give you a free alarm and a free Crystal fusion. OK nice. Then we purchased a warranty for $1500.00. We had a bad experience because we are senior citizens and were just "LOOKING" for a car. Well our fault we bought the car. There were several other problems that arose and my husband was having a hard time dealing with these things so we traded the car in for another car at another dealer. We came back and wanted our warranty money back because we only owned the car for less than 60 days. OK they would give us back $1276.00 but that amount was not less because we owned the car for less than 30 days. They could not explain where the rest of the $224.00 for the warranty was and they said it was in the down payment. It was not. It is no where to be found. After much negotiation we are hopefully getting the $1500.00 back. I asked [redacted] the finance manager if I had paid for the alarm and crystal fusion and was told "Yes you did" I said the alarm was supposed to be free, he said no way. If you don't stop talking about this you will be lucky to get your $1500.00 back. Bad thing is he LIED to us but we signed the papers showing the alarm and crystal fusion for the windows in the contract. BAD thing he told us one thing and charged for them. These are horrible people to deal with. The general manager telephoned me at home and told me I was rude to one of his top sales managers. I said I was sorry. Why would a General manager call a customer to tell them that. I guess they should have some baby bottles and pacifiers to keep the "top managers" from crying every time someone is upset with them. This was a horrible experience. We had to get rid of the Corolla as we felt they were fraudulentDesired Settlement: I think they should give me back my money for the "free alarm" and "free crystal fusion that is a total of 550.00 and 202.00. But really I just think the Revdex.com should look on Toyota San Diego Yelp and see how many people they have ripped off. I can forget about the money because it is too late for that now. But I think someone should look into their fraudulent tactics.

Business

Response:

Mrs. [redacted] purchased a vehicle that she later traded in at a Mercedes dealership. She has brought us all the proper documents to cancell her finance products and we have processed them for her. At her request and to show goodwill the dealership also cancelled a non cancellable item (Crystal Fusion) for customer satisfaction reasons. The alarm was not cancelled since it was already installed on the vehicle and traded in to another (Mercedes) dealership.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First of all there are certain matters that the dealership failed to tell you, such as the fact that in front of my husband and I they offered us the alarm for free, as well as the crystal fusion. It was my error to believe them and my error to not look closely at the contract I signed,. I will stand before a judge and swear on a stack of Bibles that we were told the alarm and crystal fusion were free! We told them we would not buy the car if we have to pay for the alarm. Also we purchased a warranty and paid $1500.00 on my American Express. I owned the Toyota for less than thirty days and was entitled to a full refund of the warranty. When we went back to get our $1500.00 we were told we would receive only $1276.00. They have been unable to tell us where the other $224.00 is and where it went. They are not honest. I know that I cannot do anything about this since I signed the contract unknowingly with the alarm and the crystal fusion on there, however after much discussion we are getting back the full $1500.00, but not because the warranty was $1500.00 the warranty was only $1276.00, they are giving me money back from Crystal Fusion Company. So where is the $224.00 that originally was meant for the warranty. I do not know, nor will we ever know. If this helps any other senior citizens or family to be aware of Toyota San Diego then we will feel better about our poor judgment in being taken by them. I am telling the truth!! They lied!!! Save some other person from this, tell them to read every fine, little tiny print and bring a recorder to record every word spoken in finance.

Thank you.

Business

Response:

As stated previously, Toyota San Diego has submitted the paperwork for the refund of the service contract and Crystal Fusion.

All the finance products purchased by the customer are listed seperately on the Contract, Pre-Contract Disclosure, and Optional Product Disclosure as follows:

Service Contract $1276.00

Alarm $500.00

Crystal Fusion $204.00

These items are listed the same way on all three seperate documents and were all signed by the customer. The latter two contain only the items that were purchased by the customer with the costs so to ensure that a customer knows exactly what they are purchasing and for how much. The $1,500 that was charged on the credit card was for the down payment and listed as such on the contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Sorry we can go back and forth on this all day. We were NEVER told that the difference between the $1276.00 and the $1500.00 was going to be a down payment. Actually the monthly payment was $312.94 when we spoke with the sales manager and finalized the deal. The monthly payment was $312.94 when we finalized the deal with [redacted] the finance person. So I still don't know where the money went. I am certain they put it into the contract and we signed it without knowing. When we paid for the warranty, it was in the amount of $1500.00 as you can see by my American Express Account. It was not $1276.00 on my American Express account and it was listed on that account as Warranty. As I have stated all along, the problem is that they told us one thing and put on paper another thing and we were duped since we did not look closely at what we were signing. They can talk all day long about how they did the right thing, but believe me, there was never any suggestion that we were putting the difference of the price of the warranty on the down payment. I am not completely finished dealing with these people. Somehow the truth will come out that they did an underhanded deal with us. Please protect the public from these kinds of dealings, let them know to be very careful of Toyota of San Diego, very careful. How come my American Express card has a charge of $1500.00 from Toyota San Diego for a warranty on it and they said it was only $1276.00 and I don't seem to find any down payment on my paperwork that would reduce my monthly payments. I never wanted an alarm, nor did I want a Crystal fusion but I swear on a stack of Bibles that [redacted] the finance manager said they would give it to me. We believed him because we told him we did not want to buy the car if we had to pay for an alarm and he said "just a minute I will be right back" "OK we will give you the alarm and throw in the Crystal fusion. When I confronted [redacted] he got very angry and told me that he NEVER said that. So you see what I am up against. If I can't save myself this grief, at least hopefully someone will be saved from this type of underhanded treatment from Toyota San Diego.

Thank you.

Review: The dealership coerced me into cancelling out of another contract I was preparing to engage in [redacted] at another dealership. They lied to me about "no down payment" and loan being "approved" already and delivered the car under false pretenses. They pressured me into signing and lying about the use of the car when the bank calls me by "coaching" me into what to say and lying about my income to get the loan approved so they can close the deal. In the end, they called me up to tell me (after already delivering the car) that they needed another co-signer and I had to bring the car back. I proceeded with the purchase of my car in [redacted], left the car insured in the secured parking lot and told them to pick up the vehicle since it was their fault that they coerced and pressured me into cancelling the deal, and driving back down to san diego to purchase the vehicle. The salesperson and manager both lied to me to pressure me into completing the transaction, then left me to dry at the end. They are now threatening to send me to small claims court to charge me for a towing charge to pick the car up at the [redacted] dealership that actually did their job. I also lost out on the vehicle that I wanted to purchase as someone else bought the car by the time I returned. I lost money regarding the rental car I had to return, time, and money spent on gas to and from [redacted] and San Diego. I refuse to pay towing charges that they are threatening me with and want to be reimbursed for my time, money and turmoil regarding this whole transaction. On sales and managerial levels I was lied to repeatedly. FDIC should also get a copy of this report to investigate what their sales and Finance Managers tell their customers what to do to lie to get approved for a loan that is not "APPROVED" as they claim. My credit has also dropped from the inquiries that they have made in turn has affected my purchasing ability at another dealership.Desired Settlement: I want my contract rescinded-in writing from the dealership regarding the loan and the car purchase, the original promissory note returned via certified mail to me so I may destruct. I also want them to stop their outrageous and boisterous threats of sending me to small claims or attempting to send me a bill for the recovery of the vehicle. I also want $500.00 in lieu of damage to my credit, time and gas spent on my rental car and unecessary commute, and loss of the ability to purch prev car

Business

Response:

Mr. [redacted] was not coerced, he was invited to our dealership to purchase a vehicle. Mr. [redacted] was never lied to or pressured into signing anything against his will. Mr. [redacted] was not approved for the purchase by the bank, nor did we coach him in any way. Mr. [redacted] did take our vehicle to [redacted] and leave it at another dealership. He will be responsible for the freight charges to return the vehicle to San Diego. Mr. [redacted] does need a co-signer for the loan or return the vehicle as it was given. I spoke to Mr. [redacted] on the phone to inform him of the need for a co-signer or to return the vehicle. We do not owe Mr. [redacted] any money. We will recind the contract on the arrival of the vehicle.

Thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

These people will continue to lie to hide their fraudulent acts and continue to attempt to damage mitigate. Why doesn't the manager go and sit down with "[redacted]" the finance manager, roll back their surveillance videos for when I was done in her office, she ran out to me on the sales floor and said this "Hey [redacted], when Capital One calls you, you need to tell them that you are using this vehicle for "leisure" since you have another car on Guam-which is a US Territory, we wont be able to sell it to the third party Lender (Capital One) or get your loan approved with them. Also tell them you make an additional $4,000.00/mo."

Another continued lie they are pursuing is that they did not deceive me and tell me "0-Down Payment" your loan was approved, when clearly [redacted] and HIS SALES MANAGER repeatedly told me over 3 times that my loan was approved and to "come on down, everything is ready, we just need you here in the dealership to get you into the car". This is all [redacted]. I have recorded voicemails from the manager and the salesman, if they want to bring this to small claims court, I have a detailed account and voicemails to prove my story. I have my whole timeline documented and they are ignorant to think a Realtor and Escrow Officer is NOT DETAILED ORIENTED enough to have all my ducks in a row.

I challenge them to send them a bill. I really do. As for the money I have attempted to collect, I'll take it as a loss, if these people are this ignorant and blind to the acts of their employees, they will learn the hard way in the future and their dealership will end up closing down. I have just moved here and have not time to battle with ignorance and the lack of customer service.

The dealer is also very ignorant as I have close contacts in the FBI and I do pursue to have this investigated further. DMV will also receive a complaint about their dealership license and I am working with TOYOTA Corporate to ensure this does not go unseen.

Management is as ignorant as level-line employees and if they were smart enough, they would just send an apology letter, take the loss and move on. They have started a civil war on their own reputation and it was not my choice to do so. I warned them.

Regards,

Business

Response:

We do not coach or tell cutomers what to say to the bank. Mr. [redacted] was NOT approved and needs a CO-Signer to get a loan. At the time of signing we would not know what banks would be involved. As stated Mr. [redacted] is responsible to return the vehicle to Toyota San Diego. Any and all charges to return the vehicle to TSD will be chrged to Mr. [redacted].

Thanks.

Review: I own a Toyota Camry 2004,I have always maintained it by Toyota.

In or about 7 months ago I too k it to this place and they said that there is a leak in steering pump and they need to change the whole pump.

They charged me about 1200 dollars and I assumed it was fixed.

In or about a month ago I was in rush for a tire change and I had Midas to do it and the technician in Midas diagnosed that there is a leak in steering .

I took it to same Toyota that fixed it before and they said that the steering hose is leaking.I asked for a explanation of Diagnosis at the time of repair .

I emailed and contacted them constantly and no respond since.

The damage caused by wrong diagnosis cost me 2500.Desired Settlement: I need them to cover the whole 3600 dollars that their wrong diagnosis caused.

Business

Response:

On 7/18/2013 the said vehicle was in our dealership for serice. At this time the vehicle had 117,652 miles. On Repair Order # [redacted] it was noted that the vehicle had a leak and torn /ripped boot on the steering rack. The customer was advised and authorized repairs in the amount of $958.90 after a $100 discount given by dealership.

On 4/8/2014 the vehicle came back to the dealership with a complaint of a leak. At this time the vehicle had 132,095 miles. On Repair Order #[redacted] the techician inspected the vehicle and noted that indeed there was a leak but it was from the hose of the Pewer steering system and not the Steering Rack that was replaced during the last visit. This hose was not replaced during the last repair because it was not leaking at that time nor was the customer charged for it. We recommended that the customer replace the steering lines but the repair was declined.

As you can see, the two issues are not the same repair. Toyota San Diego did the initial repair and no concerns were brought to our attention for nearly 9 months and 14,443 miles.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[The leak was there after they claimed they repaired it and I did take the to Toyota in Stevens Greek and they must have missed it only when I took the car to Midas for Oil change they noticed the leak .As it is obvious the leak was there since and it damaged the car.

Eventually I had to take it to Mossy Toyota and they charged for 2500 dollars to fix the car. ]

Regards,

Review: I recently purchased a brand new Toyota Tacoma from Toyota San Diego. After about a week of ownership my check engine light came on and I took my truck in for service. The truck happened to have a factory default and it needed to be repaired. The repair was understandable and I was given a rental car. In what resulted in a 5 week wait the reps from the dealership were both unclear in their estimations of when the work would be completed but as 1 week turned to 3 and 3 turned to 5 the urgency or willingness from the reps to complete the work in a timely fashion was non existent. It wasn't until I had demanded a refund on my purchase that the team at toyota of san diego showed some willingness to complete the work in a timely manner. After this I was still burdened by a rental car expense that I needed to go back to the dealership to have paid. Even though the expense was covered I still had to pay the cost upfront. During this initial repair the service department did not plug in my trucks alternator correctly. This resulted in my truck dying on the side of the freeway and required me to towed in for service. After this issue one week later I was back in for service regarding the same issue. When the service department was fixing the alternator their work was done incorrectly. I again had to bring my truck in to have my alternator fixed a second time in two weeks. I feel the word unsatisfactory is too positive a term to use to describe the level of service I received in my first 6 months of ownership. It was offensive to be treated the way I was treated considering I had paid a ripe sum on my down payment and had negotiated in good willDesired Settlement: I initially requested my extended warranty be cancelled by the dealership. I would now like my extended warranty to be coved by the dealership with an apology .

Business

Response:

I spoke with Mr. [redacted] and we apologized for any inconvenience that he was put through and we are going to process his request for a new extended warranty at no cost to him. He was happy with the outcome and has our direct phone number if he has any further concerns or needs.Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,