Toyota San Diego

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Sorry we can go back and forth on this all day.  We were NEVER told that the difference between the $1276.00 and the $1500.00 was going to be a down payment.  Actually the monthly payment was $312.94 when we spoke with the sales manager and finalized the deal.  The monthly payment was $312.94 when we finalized the deal with [redacted] the finance person.  So I still don't know where the money went.  I am certain they put it into the contract and we signed it without knowing.  When we paid for the warranty, it was in the amount of $1500.00 as you can see by my American Express Account.  It was not $1276.00 on my American Express account and it was listed on that account as Warranty.  As I have stated all along, the problem is that they told us one thing and put on paper another thing and we were duped since we did not look closely at what we were signing.  They can talk all day long about how they did the right thing, but believe me, there was never any suggestion that we were putting the difference of the price of the warranty on the down payment. I am not completely finished dealing with these people. Somehow the truth will come out that they did an underhanded deal with us.  Please protect the public from these kinds of dealings, let them know to be very careful of Toyota of San Diego, very careful.  How come my American Express card has a charge of $1500.00 from Toyota San Diego for a warranty on it and they said it was only $1276.00 and I don't seem to find any down payment on my paperwork that would reduce my monthly payments.  I never wanted an alarm, nor did I want a Crystal fusion but I swear on a stack of Bibles that [redacted] the finance manager said they would give it to me.  We believed him because we told him we did not want to buy the car if we had to pay for an alarm and he said "just a minute I will be right back"  "OK we will give you the alarm and throw in the Crystal fusion.  When I confronted [redacted] he got very angry and told me that he NEVER said that.  So you see what I am up against.  If I can't save myself this grief, at least hopefully someone will be saved from this type of underhanded treatment from Toyota San Diego. 
Thank you.

We have reviewed the customer’s complaint and feel that we have handled the situation correctly.  After interviewing all employees involved, reviewing pictures of the vehicle and reviewing videotape of the visits we ask that the customer ceases to visit our business.  The alleged damage...

to her vehicle happened over long periods of time and could not have been a result of a car wash that was never performed by Toyota San Diego.  Her actions against our employees, our customers, and the dealership is unacceptable on many levels and can’t be tolerated.  It is unfortunate that this situation could not be remedied because there always seems to be a way to come to a satisfactory outcome by all.  However this particular situation and customer conduct was unlike any we have ever experienced at Toyota San Diego.

Review: Dealer falsely advertised vehicle with 78,163 miles however after 1.5 hour drive to get to dealership it was discovered that it had 81,8++ actual miles. They were made aware of this issue at the time of our visit and after the facts, still 5 days later the website still shows the misleading and falsely advertised mileage. The vehicle had food still visibly inside the center console and rear seats. There was significant damage to the rear of the vehicle with a hole in the bumper, heavy scratching that went across the back hatch. The molding was coming off inside the rear of the vehicle,3 of the 4 shades were ripped out (even though they advertised as this being a bonus package that the car came with). Alignment was horrible it pulled really bad to the right! From management all the way down to sales, they did nothing but lie and mislead just to try and close a sale.Desired Settlement: There offer to remedy was to "make sure it was detailed". Left incredibly disappointed and disgusted.

Business

Response:

We do not intentionally advertise anything

misleading on or website. It is possible that the vehicle was still in the

reconditioning faze of our used car process but, we would not want to waste anyone’s

time. Please feel free to contact me [redacted] (General Sales Manager) at

###-###-#### if I can be of further assistance

Review: On 1/02/2015 I agreed to purchase a Toyota 4Runner (VIN#[redacted]). I put a $1000 down payment on it and signed a sales Contract (also signed by Toyota San Diego). The vehicle was due to arrive in a few days. When it arrived the dealer promptly sold it to another party despite the written contract and $1000 deposit. Presumably it was sold to another party for more money.

Understandably I was furious and a manager ([redacted]) contacted me asking how they could make the situation right. So I said, "sell me a TRD Pro" (next higher model) "for dealer cost". The manager said that "he might be able to make that happen and that he would see what he could do". After a full month of waiting, the same manager forgot that we were looking for a TRD Pro and instead found the same model that we had put a deposit down on. He said that he didn't remember agreeing to selling it at dealer cost, but that he would "give us a good deal that we were happy with". He claimed that it was identical to the one that we had put a deposit down on. When we went to buy this vehicle, we found out that it was NOT identical to the other model, but instead had a bunch of dealer installed upgrades on it. Upgrades that we were not interested in. Instead of being anywhere close to dealer cost, they instead would only offer it to us at $200 below the price on the vehicle we had previously put a deposit on. We were angry at this because it was not close to achieving the expectation that they had set. We felt that we were given the run around a second time and we had wasted a full month working with them to no avail. Instead of understanding our frustration another manager talked to us ([redacted]), he personally insulted me. He also lied to us and said that contracts not being honored by the dealer "happens all the time" (contradicting [redacted]s comments). We walked out after receiving a refund.Desired Settlement: We feel that a dealer that does not honor a signed contract should be held accountable. The dealership should be fined for this reprehensible conduct and the management held accountable. We feel that the profits gained from selling the vehicle that we had signed a contract for should be considered "ill gotten gains". This profit (approximately $4000) should be assessed as a fine on Toyota San Diego and then given to a charity designated by the Revdex.com.

Business

Response:

I spoke with Mr. [redacted] regarding

this concern and on behalf or Toyota San Diego, sincerely apologized for the

error we made. This was an unintentional and unfortunate mistake. Our

sales manager, [redacted] felt terrible about what happened and for four

weeks, worked diligently to find a vehicle like the original one and get it

from another dealership. [redacted] did whatever he could and leveraged a

personal relationship to get this vehicle, the closest we possibly could get to

the original one. In addition, we had to trade over a highly sought after

vehicle from Toyota San Diego to get the vehicle we sincerely thought would

resolve the issue and make Mr. [redacted] happy. We didn’t think twice

about this as our goal was to own up to our mistake and restore customer

satisfaction. The replacement vehicle included $245 in additional

equipment but obviously, we still extended the $600 we’d agreed to. We

also lowered the price of the vehicle $400, making the total discount $1,000,

in a continued attempt to assist our customer even though a price had already

been agreed upon between the customer and the dealership. It’s important

to clarify that we did not mark up the price of this highly sought after

vehicle as most dealerships do.

Review: July 08, 2013

Good afternoon.

Last week I discovered purely by chance that the "brand new" car that I leased had been in an accident. This was not disclosed prior to signing the lease, at the time of signing the lease. Nor was the dealership planning on sharing these details with me. Additionally the day that I went to pick up my iQ after it was detailed, before I drove it off the lot, I questioned the mismatched paint. Again, there was no disclosure of the repairs. Instead, a statement along the line of sometimes the plastic parts take the paint differently was given. This was at the end of September 2012.

Since then, I've taken the car in for a noise in the front end that keeps getting louder (for which they cleaned and scuffed wheel covers). And other intermittent issues, which I kept getting blown off by then Service Advisor that I had the misfortune of dealing with. In fact, I've complained to the dealership several times about their service, all of which have gone unanswered.

Last week when the car was in for intermittent transmission problems (which they "Test drove vehicle at various speeds on back roads and freeway during hot and cold conditions (I took the car in with 8735 miles, it was returned with 8743 miles)) and the noise in the front end (which again was diagnosed as the wheel covers), I was made aware of the accident repairs, as it was thought that I had had the repairs done.

Needless to say, I've spoken to a lot of people at the dealership, and I've been told a lot of different variations on the "accident" repairs. I have asked several times for the collision repair order prior to my leasing the car. They will not provide it. In fact, I just received an email from Scion Customer Assistance stating that [redacted], Body Shop Director for Toyota of San Diego, will not be providing that information to me. However, they will stand behind any repairs done at that time. Yet, they "can't" see the difference in the paint as it is now. They claim it is simply the way the light is hitting it. Although it had a specific terminology when [redacted] in the collision center spoke with me over the phone.

I do know that the "accident" repairs were done by the same dealership that had the car, Scion of San Diego a/k/a Toyota of San Diego. The repairs were done in August 2012, when the car had about 8 miles on it. And the RO Number is: 401318

It is my understanding from the last communication that I can go back in and demand that the paint be redone. On a car that was leased as brand new, without disclosure.

What about the value of the car?

What about when the lease ends and I'm nailed for the bad repairs/mismatched paint?

What about the intermittent issues, and the full warranty running out a year before the end of my lease term.

The reality is, I would not have leased a damaged car because of the above. I would have selected one of the other models that they had in stock, or gone to the other dealership.

Are there any legal grounds for me to stand on? Or is this just a buyer beware situation?

Thank you for your time.Desired Settlement: I don't have a solid answer as I am not aware of what legal issues are around a situation like this, if any.

The simple answer is, I would like a brand new car as I was leased. I don't want to get nailed for repairs on intermittent defects (i.e. the powertrain), or a loss of value because of the repairs done to this iQ prior to my leasing it.

Business

Response:

We met with Mr. [redacted] and inspected his vehicle. We have assured him that we will repair any workmanship issues.

Mr. [redacted] will return to the dealership once he returns from a vacation to have the vehicle re-inspected and all issues resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they are willing to work on a resolution that would be satisfactory to me. I will wait for the business to perform this action when I return from my vacation and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Revdex.com of San Diego

4747 Viewridge Ave., Suite 200

San Diego, CA 92123

Re: Complaint [redacted]

Dear Sirs,

As you will see from the below correspondence with Toyota of San Diego, they did not hold up to their agreed end to the resolution of this matter. I have to assume 100% that with all of their stonewalling in regards to producing the original RO for the damages that were repaired prior to my leasing of this Scion iQ, that there was more than a little paint damage. And possibly even more damage than is allowed under the law for nondisclosure when selling or leasing "new" cars. As stated by their GM, [redacted].

I tried repeatedly to get the documentation regarding the damages to my car, so that this matter could be resolved and everyone could move on. In my email to [redacted] on Sunday, August 4th, I offered Toyota of San Diego five options to resolve this matter, one of which was a reiteration of what was offered when I had a face-to-face meeting with [redacted] & [redacted].

However, this has not been the case, and I'm still chasing my tail in getting a resolution.

Given the intentional runaround, and their willingness to slap more paint on the car for a quick resolution, really causes great concerns as to what really happened to this Scion iQ around the 8 mile mark.

I would like to request that this complaint be reopened ASAP. I did not knowingly enter into a lease of a wrecked/damaged car. Nor should I be paying top dollar for said car at this point.

I leased this iQ because it made me laugh when I'd see one - this isn't the case now.

Thank you for your assistance in this very trying matter.

Sincerely,

Business

Response:

Mr. [redacted] became aware that his vehicle was repaired prior to him leasing the vehicle and was concerned about color matching. We met with Mr. [redacted] and explained that Toyota San Diego would repair any workmanship issues with the vehicle. We explained that vehicle was damaged prior to delivery but was repaired. We also explained that his vehicle repair was below the disclosure repair level that is dictated by law* and therefore was not disclosed at time of sale. He said that he wanted to know what happened to his vehicle. We told him that we would set an appointment to meet with our Body Shop Manager to explain the repair and repair anything that was a workmanship issue. He agreed to that and said that he was going on vacation and would set an appointment once he returned.

Review: I was involved in an auto accident & the person at fault was insured. I selected Toyota SD to repair my vehicle. It took almost 2 months to complete the repairs. I picked up my vehicle & on the way home the dashboard indicator lights turned on - these were not on prior to the accident. I took my car in the next day to Toyota for inspection. They brought it back & said we were good to go. It happened again & we did the same. When it happened for a 3rd time I was told to take it to the service center for a diagnostic (I paid out of pocket). The service center called stating that the timing belt tensioner had fallen off and that it would cost $3,300.00 to replace/fix. I refused to pay and informed them that I needed to discuss this with my claims adjuster. My husband was to pick up the car. Later, I received another call stating that the car was no longer drivable & that I needed to get a tow truck to pick it up. I asked how that could be since I drove it in. I requested that the car be in the same condition as when I dropped it off did. We drove it home and then the car broke down – will not turn on. I contacted the insurance company & they agreed to send a tow truck to pick it up. Later I recieved a call from Toyota stating that my car was NOT going to be picked up as this was not related to the accident – the isurance adjuster said he received a call from Toyota and they told him that the missing timing chain tensioner was not due to the accident. He proceeded to explain that he was certain, without inspecting the vehicle, that the impact did not affect the timing chain tensioner because it is very well insulated and is practically impossible to fall off as it is welded. I asked him, “then how would this happen if the accident didn’t cause it?” His answer was that the part FAILED DUE TO MANUFACTURES DEFECT. Toyota says it's normal wear and tear but I spoke with other mechanics who disagree and told me it's NOT normal for a 2011 vehicle.Desired Settlement: I no longer trust Toyota San Diego - I want the parts needs to replace/fix the tensioner. I want Toyota to pay for labor elsewhere. And I want th refund for the diagnostic ($115.00) - I strongly believe that it is either a manufactures defect or the Toyota employees (mechanics) damaged my vehicle at the time of the diagnostic. Why do I believe the mechanics damaged the tensioner? I have written proof on the Toyota Service Slip: It's states: Found a damaged timing chain tensioner and later reads timing chain tensioner missing at arrival - which one is it? Was it damaged or missing? When they called me I was told "it must have fallen off somewhere"

Business

Response:

I spoke to Mrs. [redacted] today and she explained her situation. Toyota San Diego will be refunding her the $115 she requested for cusrtomer satisfaction reasons and we apoligize for any inconvenience that she may have experienced. She conveyed that she was happy that we called and took the time to review her situation and refund of her diagnosis fee.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received a direct marketing advertising piece from Toyota San Diego addressed to [redacted] or current resident (There has never been anyone at my address as this is the residence of my now deceased parents for the past 55 years. I inherited the home). It was a scratch and win. I scratched and won either a $10 Target gift card or $50 Target gift card, $500 Target gift card or a $1000 or 2014 Toyota Prius.

I am in the market to purchase a new car. However, I will NOT purchase any vehicle from Toyota San Diego given the unethical and slimmy nature of this particular business.

I went to claim my prize, which turned out to be a $10 Target gift card. Surprise they allegedly ran out. "Oh sorry, we had 100 and ran out. The advertisement piece came one week prior.

There was no disclaimer about "while supplies last".

Therefore, this is blatant false advertisement!Desired Settlement: I want a written apology from management as well as the $10.00 Target gift card that I won.

Business

Response:

Toyota San Diego apoligizes for any inconvenience as we have had an overwhelming response to our direct mail piece. We apoligize that [redacted] did not recieve the gift card and for customer satisfaction, we will be mailing one out to her at:

Review: On September 9th 2013 I took my car in for an oil change and I waited for my car to be finished. Once it was finished I was informed that they had difficulty removing the old oil filter because it was to tight and it caused damage to my oil pan and I would need to replace it and the cost would be $300. I was very upset because I don't understand why no one informed me about the issue before completing the oil change. Toyota of San Diego began to blame the prior mechanic and refused to pay me for the damage they caused. They proceeded to do the work without my authorization.Desired Settlement: I want Toyota San Diego to reimburse me $200, the cost of the repair that was damage when the did the oil change. If there was an issue with taking off the old filter, they should have informed me of that. They did not and proceed and that's what cause the damage to the oil pan.

Business

Response:

We wrote a repair order on Ms. [redacted]’s vehicle for an oil and filter change on

Review: I went into Toyota of San DIego on Mission Gorge on July 22, 2015 and ordered a duplicate key be made for my vehicle. I was told they could sell me part of the key but the main key part would laser cut then programmed. They told me it would ready the next day and even offered me a rental so I could leave my car there to expedite the request. I declined the rental and told them I had no problem coming in the next day to finish up the job. I paid for nearly $400 so far.

The next day came and went as did many other days. After 3 days without a call I called them. I was given the run around by the receptionist but insisted I speak with the parts manager. The parts manager tells me that the part I ordered wouldn't be ready until August 3. I told him that was not going to work because I was moving to northern California and was leaving in the next few days. He told me that he would call me just as soon as the part came in and he would overnight the part directly to me to have the local dealership finish up the work. He even offered to call the dealership himself to make sure that went smoothly.

It's now Aug 17 (3.5 weeks later) and I still have never heard from the parts manager. (His name was [redacted]...or something like that) I filled out their survey and asked for them to call. I've never heard from them to this day and still don't have what I requested.Desired Settlement: I would like for them to refund me the total amount I paid for this part as I do not trust that what they sold me or what they would eventually send me via mail will actually work for me and I don't want to have their issue become another dealership's issue.

Business

Response:

The customer is correct in most of the facts provided. Unfortunately 1 of the parts was on back order with Toyota and we received it on August 10th. Since then we have tried contact the customer numerous times and left 4 seperate voicemails but have not received a call back. The Parts Manager has offered the customer his personal cell pohone number so that he could assist and deliver on his commitment to help. We still have the part that was cut specifically for his vehicle and not returnable to Toyota since it would be unusable on any other car.Please have the customner contact [redacted], Parts Manager, and we would be happy to follow through on all commitments made. We apoligize for any inconvenience that this has caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. After speaking w the GM [redacted] I decided to accept his offer of not only refunding me the total amount paid by check via US Mail for the amount of $307, for the key fob and laser cut key, but as a courtesy he decided to also mail me the laser cut key.Regards,[redacted]

Review: Purchased a used 2003 Nissan Sentra at Toyota San Diego on January 10th 2015, in full, for $6,214.00. Brought it back to the dealership to be triaged for a "check engine light" on March 6th 2015 and it was deemed a "head gasket" repair totaling an estimated $1,300 - $2,000 repair. Repair was completed on March 18th, 2015 for an agreed upon out-of-pocket expense at $500.00. Check engine light came on and I returned on April 6th, 2015 to find that the car had a failed "catalytic converter." After multiple attempts to reach the dealership, I went in to discuss the possibility of a return of the vehicle, consideration for a complimentary repair, or the potential of a trade-in with a fair trade-in value. My request for a refund was not considered, my trade-in value for the vehicle was listed at $1,000, and my request for complimentary service was not negotiated. The car is said to be ready today, April 13th 2015 and I am subject to an unknown amount that was not disclosed via a signed work authorization. My attempts to settle my complaint with the branch leadership was unsuccessful as the entirety of my visit was mediated by my original sales associate and my concern to address the branch leadership was never honored.Desired Settlement: A full refund for the vehicle is my desired outcome, or at the very least a full refund of all out-of-pocket expenses for the major repairs that followed since its purchase. It is my understanding that the vehicle had an as-is warranty and I accept the choice I have made in purchasing a vehicle with two major component failures from the Toyota San Diego branch. What I do not accept, is the calculated decision to buy a vehicle from a trusted brand like Toyota, and the lack of accountability and potential for it being beyond economical repair, after-the-fact. I chose Toyota, as opposed to any other third-party dealership because, "... at Toyota San Diego, we believe in integrity and giving the customer a great value for their hard-earned money." My safety and trust in not only my vehicle, but the brand itself, has been compromised. I was sold a "lemon" and all attempts to rectify that have failed at the branch level. I opt for a full refund to free both parties from further dealings.

Business

Response:

We worked with the customer directly and her issue has been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory - based on the continued funcitonality of the vehicle. I will continue to monitor the vehicle's performance and bring any malfunctions to the attention of the branch manager, should issues arise in the near future.I opted for a full refund as a means to discontinue our relationship and free both parties from future repairs. A refund was not a viable option to the branch. I opted for a fair trade-in value as a means to continue my business with the branch and to finance a better functioning vehicle. The trade-in value given was 1K based on what the manager explained to me as, "vehicles depreciate over time." My car's value depreciated 4K-5K after 60-90 days of ownership and I made an informed decision to decline. Based on that logic, the car lost value for the total of 2-weeks that the car was in their care; one-week per repair and every day since it started to show early signs of failure, which began less than 60-days of ownership. While I am happy to consider this matter closed, for now, I have every intention of returning to the branch and utilizing the manufacturer's warranty on all parts replaced, should future repairs (on the 2 major repairs rendered) be necessary. If a third repair is necessary, unrelated to the previous two malfunctions (or the car will not pass California's smog regulations), I have every intention of returning to the branch to seek closure on a vehicle that may, at that point, be beyond economical repair or pose as a safety issue. I accepted the second complimentary repair based on having no other alternative to get to and from work. If the car fails a third time, at that point, it may be worth nothing (to Toyota San Diego) in terms of a trade-in value which again, puts me at a loss due to my continued in faith in Toyota San Diego. I will consider this complaint resolved, unless the vehicle fails a third time. While I am appreciative of the discounted repair (for the first mechanical failure) and the complimentary repair (for the second mechanical failure) - I may opt for a new / updated Revdex.com complaint in addition to filing through small claims court if I cannot come to an agreement with Toyota San Diego for the third incident.Having been denied for a refund, twice, since the car's two failures in a 90-day time period, has led to a loss in the car's value to Toyota San Diego and a loss of patience on my end. I have done my due diligence in seeking a fast and fair resolution, and I only ask that Toyota do the same should issues persist.

Regards,

Review: Toyota San Diego has withheld the refund for the amount of $500 for a period since Dec 16, 2014- til present date Jan 24, 2015. Dec 16, I returned a car to toyota due to lack of doing a deal with a finance office before I left on vacation; and I was told that the refund for the full amount of my down payment should be covered by next week. I went on vacation outside of the country from Dec 16-Jan 17; and during my vacation I checked than the refund was only partial, and not complete, so I had to call my neighbors to check my mail for the check, my father to also check for the refund check and toyota itself to ask about the check. I was told by toyota that the check was on the mail, but never arrived. when I returned on the 17th, I asked again and told me that for some reason it was sent to a Texas address, under my father's name (which makes no sense). I explained that my father has never lived in texas, I confirmed the address to where it should of been sent and I explained that the check should be under my name because I was the one who put the money down, I was the one that kept on asking for it, and that I needed my money. Monday Jan 19, 2015 I went to their offices to collect my refund for a down payment and handed me a check under a different name other than mine. I asked to speak to manager, [redacted] something and he was completely out of line, saying that my son had made a mess; to which I responded that it was nothing compared to the mess they made of my finances. he kept on complaining and I said well I had no reason to be here if they would of done things right and had given me my money when they should of. things escalated, and threatened to call the cops on my if I didn't leave the premises. Today is 5 days after that incident and I have yet received $0 dollars from the $500 dollar refund. [redacted] left a voicemail saying the check was been mailed to my home address.Desired Settlement: I would like toyota to calculate the interests based on the interest rate they were going to use with my prospect deal, and use it to calculate the amount owed on $500 with that interest rate. I believe if their legalities stipulate what happens when an individual fails to make a payment on a car and the extra charges an individual incurs in when this happens, they should be held to the same standards when it is them who fail to pay the money. also, I would like compensation for the international phone calls I had to make related to the check. AND an apology letter for threatening me to call the cops on me in front of my child, for ridiculing me in front of him; also for owing me the money, and finally opening their business doors for future needs.

Business

Response:

Our records indicate that the refund check issued to the customer was cashed by the bank on 1/26/2015. Toyota San Diego apologizes for any inconvenience incurred by the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The amount of the check does not include to cover the expenses I incurred while on vacation to communicate and find out about the check. It does not include any interest for keeping my money for over a month.

Regards,

Review: 2 weeks after purchase of 2014 toyota yaris they installed my license plates (backwards) and took out fog ligfhts,then they told me they were never there. they are scumDesired Settlement: put back fog lights they removed

Business

Response:

We have confirmed that the customer's vehicle was not equipped with fog lights. Toyota does not offer them as an option on her model. We would be more than happy to reprint a copy of the invoice for the customer if they would like.

The customer did come in in April and claimed that someone had stolen her fog lamps but our Assistant Service Manager was able to show the customer that the vehicle did not come with them. The customer returned on May 15th for an oil service but there was no mention of fog lamps.

If the customer is interested in installing fog lamps, we would be happy to contact an outside vendor who may have a lamp that works and arrange for the customer to recieve our pricing on the installation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

they damaged my emergency brake , my rear brakes and I will file a police reprt on fog lights and mud flaps as they stole them . once I file a police report I will be able to request a digital footprint from sdpd. if I do get the stolen fog lights reinstalled it will not be at toyota san diego

and I will take them to small claims court.they did not address that I could have been killed in a car accident because they left my brakes like mush at their glossy chop shop

Regards,

Business

Response:

I would really like to help but unfortunately the vehicle is not produced by Toyota with foglamps or splash guards. As for the brakes, there was no complaint at the time that we serviced the vehicle nor did we find any concern with them in our inspection. I can't be sure what happened after the vehicle left the dealership but given the oppurtunity, we would have addressed any concern if there was one.

Toyota San Diego would assist the customer in finding an outside facility that may be able to install foglamps and/or splashguards and extend our pricing to them if they so choose.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My GOD toyota el cajon fixed my brakes rear. I have paperwork. I was afraiddto go back to toyota san diego .there is paper documentation from other dealer toyota documenting that they fixed brake safter toyota san diego left ebrake dangling by a thread and I swear toyota san diego had rear brakes switched out. they are lying. they removed fog lights when they did window etching. I have received several calls but would prefer email contact.I swear and my my mother and fathers graves that I HAD FOG LIGHTS> I know this sounds cuckoo but read the yelp reviews . something VERY WRONG AT TOYOTA SAN DIEGO. while I may be a few sheets to the wind they removed my fog lights.there is even a graphic on headlight switch. I just have to get a digital foot print. stupid of me to not have forced them to take a picture of car at purchase. I feel so ripped off and disgusted.

Regards,

Review: I recently purchased a used auto at Toyota San Diego. The finance officer [redacted] sold me a Karrtrack theft system for $1200.00 that was installed in my car on 2/14/14 by Karrtrack.

Mr. [redacted] told me:

A.) that my insurance would be reduced and that the cost of the Karrtrack would pay for itself in 3 years which was a total LIE. My insurance was reduced by $8 every 6 months. At that rate it would pay for itself in 75 years!!

B.) He failed to tell me that Karrtrack it was just a 5 year subscription. I had to learn that from Karrtrack myself after they had installed the GPS device.

C.) For whatever reason, my computer is not responding to the Karrtrack mapping of my car, so the system is worthless to me. The financial manager told me that it was probably due to my browser on my computer being outdated. I just had my computer serviced, I did try to enter Karrtracks URL to my compatability settings on my browser, but it still does not work---I'm not going to go out and buy a new computer so that I can use Karrtrack. So if it doesn't work on my computer, it doesn't work for me. Period!

D.) Karrtrack is willing to come get their device out of my car, but Toyota San Diego is refusing to refund my $1200.00.

I have tried talking with the Financial Officer that sold me the Karrtrack, but he said that the Financial Manager would have to make the decision. So I talked with the Financial Manager and he said the General Manager would have to make the decision. The General Manager Mr. [redacted] has not contacted me after leaving repeated phone messages with him, nor has anyone returned any of their promised follow up calls.Desired Settlement: Since Karrtrack is willing to remove the device from my car because it doesn't work with my computer, which makes it worthless to me, I want Toyota of San Diego to refund my $1200.00. Also [redacted] needs to stop using bogus and highly exaggerated claims that this will save enough in car insurance to pay for itself, and also alert the purchaser that it is a 5 year subscription.

Business

Response:

Review: I spent at least 12 months and went to 5 dealers off and on trying to buy a nice truck. It was impossible to get the truck I wanted, they only wanted to sell what they had. I could not get the color or the options that I wanted. In frustration I gave up and just toke what they had, I had more important things to deal with at the time. If that was not bad enough, after a long sales negotiation I though I made a deal with the sale person. I told them I had hearing issues and ringing of the ear and was having trouble concentrating so keep it simple. I would only talk about out the door pricing, no fees no taxes no shipping & handling just out the door pricing everything included. That was the rule I set. After I made deal with the sales person it went to fiance. I was tired and really having trouble concentrating and some how I signed up for about $4000.00 in extras, they also added about 4000.00 in taxes,shipping and handling charges. That was not the deal that we made. I read the contract as many times as I could but finace keep changing it on the computer some how they got me shame on me.Desired Settlement: Honor the deal we made. MSRP out the door plus rebait very simple no exstas.

Business

Response:

Mr. [redacted],

We did sell you the truck at the agreed upon price. You did purchase additional (optional) products in finance but, it was you who agreed to and signed for those products. The deal stays as agreed and signed for.

Thanks, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted],

That in fact was not the deal I made with the salesman. Like I said, I lost it in fiance. I looked and talked to many dealers to buy the truck I wanted, I had a deal with national city to get the truck I wanted. My wife became ill and I lost interest for the time being. I gave up trying to get the truck I wanted, It was to hard and I had to much to worry about. They want to sell only what they wanted. I was willing to take what they had to get the deal. I made the mistake of telling them I had concentration problems because I had severe Tinnitus. I did not mention my wife's treatments or illness. I made a deal with the salesman that was not honored. I was so relieved to finally have made the deal. Not so fast. Buy the time I got to the finance dept. everything changed. Fiance had me spinning around like you would not believe. I guess it happens all the time, you make a deal with the salesman and you let your guard down thinking it is over. It's not. Your contract is on his computer ( finance Dept. ) he changes numbers on the screen as fast as lightning as he speeds threw all the different options. OK You got me, I was not at my best. I guess you saw a weakness in me you could exploit. Lesson, any deal you make with your salesman is written in jello and will not be honored. The real money is in the fiance Dept. were all deals are changed. Why do you have salesman, if there deals are not honored. Answer, to were you down, find a weakness. To fool customers in thinking they just made a good deal and to let there guard down. Wait till we get you in finance. And yes as soon as I bought the truck I had to divert my attention to other more pressing matters. I just want the deal I made with the salesman. The deal I always make when buying new, MSRP out the door.

Sincerly

Business

Response:

Mr. [redacted],

Finance does not change any numbers involved with the selling price of the vehicle itself. You do have the option to choose additional products in the finance office. Nothing would be sold to you without your signature. When you signed the contract, you agreed to those terms. We do not fool customers into buying anything!

We only present the numbers and offer finance products on top of that. Again, those are additional products that you agreed to buy.

Thanks, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Yes I would like to pursue further.

Regards,

Review: I have been a customer for many years and have consistently been experiencing damage to my car while in the service department having routine services done. When I call to address the issue I am ignored.Desired Settlement: I would like to have the dent put in my car while being serviced fixed!

Business

Response:

The customer was in the dealership yesterday and the dents were taken out of the vehicle. The customer indicated at the time that she was calling to rescind her complaint. Please have her contact her Service Advisor [redacted] or [redacted], our Service Manager at (619)727-5950 if any further assistance is needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted]. I have resolved this issue to completion and wish to close out my complaint as resolved. Thank you for your time.

Regards,

Review: On Saturday, May 31 2014, I was shopping for a Toyota Yaris on line. I found one at Toyota of San Diego for the " Special Offer" of $13,420. Edmunds.com had a Price Promise voucher to print out showing the car, stock #, VIN #, color, etc, and a name and number at the dealership to call and confirm. I did call and talked to [redacted] and after giving him the info including the stock #, he told me it was there. I then made a money transfer from savings to checking and drove down there to buy it. When I got there he walked me around and couldn't locate the car he had told me was there. There was only less than 1 hour between the call and me being there. He then brought out someone he said was a manager who told me they found a similar one and would bring it in. He would call me no later than Sunday morning. Never heard from him.Desired Settlement: To get a similarly equipped new 2014 Yaris for $13,420.

Business

Response:

Contacted customer and he came in to buy vehicle at agreed price.

Review: I purchased a used car at Toyota San Diego and have never been treated so poorly as a customer - ever. The first sales person that met me ended up making personal attacks on my character after I pointed out issues with the vehicle. He took it personal that I was commenting on the car and even after I asked him to knock it off and be nice, he continued to make fun of me...and it wasn't funny. The finance manager asked if I was OK seeing a man's buttocks because he had a funny picture of his friend wearing his wife's underwear, this question was within 90 seconds of meeting him and he actually grabbed for his phone before I could tell him that I was not interested in seeing the photo.Even after all the horrible sales and finance issues it continued into the service department where I was ignored and not offered the same courtesy as Toyota vehicle owners (no mats or plastic were placed on the vehicle) and no one wanted to help me as there was only one person that handled used cars (by the way it's a 2009 vehicle). After making 2 appointments to have the Due Bill items completed, I was sent home both times because the paperwork was not submitted. It took me 4 weeks to get the work completed. I had to call the Sales Manager, General Manager, Toyota corporate and the Relationship Manager. It took 4 weeks for them to service the items on the Due Bill. I was then told by the Relationship Manager that this would be a good training experience for them to use on how to not treat customers. I'm not looking to be anyone's testcase. Also note that Toyota provided a 150 point check on the vehicle however after only 2 days I had to replace the front brakes, a $500 cost plus alignment and brake fluid flush. There were other service issues. Overall the single worst purchasing experience I've ever had and I've bought 2 dozen cars in my lifetime. I gave the staff multiple opportunities to turn around the experience and they failed on every front.Desired Settlement: This dealership needs to be 'outed' for their deplorable behavior. [redacted] has countless reviews similar to this (that I didn't see before I left) and they should not be allowed to operate a business without customers knowing what they are getting into. How they can say they have a process to check the vehicle and then the new owner has to turn around and spend $500 is behind my understanding.

Business

Response:

We would have been happy to look at the brakes. When we did get the vehicle in the shop to inspect the brakes, they had already turned the rotors at another facility and we cannot stand behind another company's repairs.

Thanks, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1 - the brakes were so bad that they should never have passed their 150 point check

2 - we were asked to come back on an agreed up on date (the following Tuesday). upon arriving, no one had our paperwork so the brakes could not be looked at and no one would help. upon leaving we got a hold of someone via phone ([redacted]) and he asked us to turn around. we do so, and yet again were turned away and told they could help.

Review: 4-18-15 I bought a 2015 Toyota Camry ([redacted] is my co signer), to my loan there was a balance added from another vehicle and was never disclosed to us. The other vehicle belongs to a friend who can no longer make the payments and wanted to transfer it to me. [redacted] from finance dept explained that it wasn't possible. But that he would take the car back and give me a 2015 Camry because the Tacoma was worth a lot more. The deal would be to make it look like the owner sold it to us and we sold it to Toyota. Jorge's exact words were that the debt on the other vehicle was zero balance since the car was worth more. The only thing he mentioned was a credit from the gap insurance for the previous owner. The contract is signed electronically and not visible unless the seller shows you the numbers. Once printed he put it in an envelope and hand it to me. At night when going over the contract I see the $5862. Sunday morning I spoke to [redacted] the assistant manager and explained the situation he agreed to ask [redacted] to remove the debt that was not mine and have the car returned to the owner. We agreed I would go back on Tuesday when [redacted] would be at the dealer, I went and he wasn't. I went back Wednesday and [redacted] understood exactly what he had failed to disclose. But refused to just remove the $5862, he forcefully added extras so that the amount would at least according to him be half of the commission the dealer would have made by selling the Tacoma. He said that no lawyer could help me, I could do whatever I wanted but that it would be the only thing he would do to my loan if I wanted the $5862 off my debt. He used intimidation by trying to make me feel like there was nothing I could do. That he could add as many extras to the car as he wanted because either way I couldn't do anything about it. Either way I was stuck with a debt that first wasn't mine and now it's something I don't want or need but was pressured and forced to sign for them.Desired Settlement: I want the extras added to my car forcefully to be removed from my loan. As none of the extras such as window tinting, protectant for the interior, etc was ever agreed on good terms.

Business

Response:

The customer came in last night and worked directly with our Finance Director. We were able to stop the funding of the old contract and rewrote a new contract for her. We removed the items that she did not want and lowered the price on another for her.Customer was happy with outcome and indicated she would close the case.We apoligize for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], I was in fact contacted and went yesterday afternoon to rewrite the contract with all the extras removed. Thank you for your prompt response and taking the time to review my request. The complaint has been resolved.

Regards,

Review: me and my wife we bey a car and we agree about not sharing personal information to any one

we received a lot letter from credit company ever day

it's annoying

Business

Response:

I called and spoke with customer regarding complaint. He understands our privacy notice and is happy with dealership.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: It all started a year ago when I went to Toyota of san diego I was shopping for a car I saw a car I liked it was a 2008 Scion TC I wanted to take it for a test drive so a sales guy came up to me he said we can test drive it so as we were leaving the dealership for the test drive(he was driving) we started he was telling me he was also a police officer and that he can hook me up with a good deal becuase I informed him my dad was also a police officer . so half way through the test drive we switch spots so I could drive I drove the car back to the dealership and said I would like to buy it . I traded my 1998 jeep in for the down payment . after all that was done we started the paper work he said he was gonna "hook me up and he'll take car of me" becuase my dad was a police officer and he said he knew him. when purchasing the car my wife helped me co sign she said this guy looked and sounded fishy and to get help from someone else but I said no hes fine hes "hooking me up" so finally we get approved and we go to the financial department to take car of the rest of the paper work the sales rep followed he said he was hooking me up with platinum insurance and gap coverage and alarm coverage I bought them all he left I finished up the paper work and we went outside to get my belongings out of my jeep to put in my new car ....as I open the trunk of my jeep to grab my subwoofers and amplifier (car stereo which wasnt even connected to the car at all) the sales rep said "NO you cant take that " I said this is stuff in my car that im getting ...he said no you have to leave that because its apart of the car. I said ok whatever even though it wasnt even connected to the car or anything they were in a box in my trunk!!!. so I leave . the next day we get a call from the finance guy that helped complete my paper work he siad we had to come back in because he forgot to have us sign stuff (thats understandable mistakes happen) so my wife and I (mind you shes 9 monthes preganant) go back to the dealership we sign papers and leave. the same day the finance guy calls me back and said theres more paper work he forgot (now im kind of annoyed) so we go back the next day sign papers then on our way out this rep said oh hey heres your stuff from your trunk... I said what? he said your stuff in this box (subwoofers and amplifier valued at more than $800) I said I thought I wasnt allowed to have that and he said no its yours it wasnt even connected to the car and that rep was trying to scam me so I go in and look for that rep but he wasnt there and everyone seemed busy so I left the next day we get another call! we have to go back again the finance guy said this was the last paper we needed to sign so we went AGAIN! he said since we came back and forth he was gonna hook us up as he was saying that the sales rep that sold me the car came in ad said asked hows the car I called him out on the items he tried to pretty much steal from me and he said sorry and that somone told him and car like things have to stay in the car . I said I still didnt like that you mislead me and almost stole my stuff so because he did that and because we had to go back and forth signing papers for almost 5 days they both said " hey we are gonna hook you up with a $100 gas card and 5 free oil changes ...they even lowered our APR to 2% on the spot . they asked for my address and said we will send the 5 free oil changes and gas card to your address I said ok. we still werent happy at all with the customer service,but we already wasted so much of our time we said ok we will settle for the stuff you offered. weeks went by and still nothing came in the mail so maybe a month later I had to get a oil change for my 2008 scion tc so I took it to them (thinking that they will still honor the 5 free oil changes) I go there and come to find out the 2 people that sold me the car and helped me with the paperwork got fired from there. I talk to a manager and he said that they dont even offer gas cards and asked if I had a "due bill" for the oil changes . I said I dont even know what a due bill is .(come to find out you need a due bill when one of there employees promise something to you or somthing its like a record of it) I said no I never got one . I asked why the people got fired and they told me they got fired for doing things like this(misleading and misrepresenting there company) I was livid the manager didnt offer or honor anything there reps promised . SOOO now to the point my check engine lite came on 8/29/2013 I took my car toyota of poway to get serviced because I didnt want to even go near toyota of san diego . come to find out the engine lite came on because my gas cap was messed up so they fixed it. I asked if we could test drive my car because I was also hearing wierd stuff in the engine a guy named gabriel said he was gonna test drive it ...he was nothing but rude when we started my car he revvved the engine up like a race car (i was also in the car for the test drive) we almost burn out leaving the service area he completely drove my car like crap on our way back in to the parking lot he completely whent up the drive way at 15-20 mph!!! completely scraping my cars bumper and under carriage . once my car was on the lift they said my sway bar bushing was leaking bad and that my platinum warranty will fix it so I said okay but it was fine before your rep Gabriel completely scraped my car going up the drive way to your establishment and my bumper was all scraped up ...they straight told me to my face that there was no way to prove he did anything and I was the first person in 25 years to complain on him(i was surprised just because from the minute I met him to the minute he scraped up my car and completely disregarded my safety while driving he was rude and un professional)!!!!!! I said okay as long as you guys take care of it and my warranty covers it then fine. so when I was telling Donald the service rep there what all that happend he called in a girl named [redacted] she said I did have the platinum coverage and they would take care of it then got me into a rental car and said it would be ready in a day. I get a call the next day from Donald saying that they arent covering anything and that I dont have a warranty , he also told me to go to toyota scion"were the reps sold me a lemon" his words , and to take it up with them and have them fix it . I sia dyou guys were the ones who damaged my care further than just the check engine lite I originally came in for he said well you bought the car from them and there other scrapes under the car and that toyota of san diego sold it to you so they have to fix it . so I go to toyota of san diego and spoke to Bernie the gm he got someone to help me pull up my account they told me I never got the platinum coverage the rep promised me and that thet arent gonna honor it. so here I am stuck with a car that toyota of san diego sold me and then it gets messed up buy the reps from toyota of poway. theres more to this story but its just to long to explainDesired Settlement: I want the things I was promised when purchasing my scion tc (regarding my platinum coverage gas car and 5 free oil changes). I want my bumper repaired ans my sway bar bushing leak fix from toyota of poway because they ruined my car.The reps at toyota scion dont even work there because they were already fired so I cant ask them to be reprimanded . as for the rep from toyota poway I want someone to tell him he cant drive someones car like a race car a disregard there saftey and drive crazy with a customer in a car I want these issues taken car of. the GM bernie said to just bring my car from poway toyota to san diego toyota and they will fix the bushing damage but from my experience its hard to believe anything that comes from that company

Business

Response:

I spoke at length with Mr [redacted] and after a few conversations both parties have agreed to the following items to try to keep good will between Toyota San Diego and Mr [redacted]. Toyota San Diego agrees to give Mr [redacted] 5 oil/filter changes at no cost, any other service done at those intervals would be the sole financial responsibilty of Mr [redacted]. Also discussed was damage that Mr [redacted] stated that Toyota Of Poway did to his vehicle. Toyota San Diego does not accept any responsibility for what another dealer does however in the interest of customer service we will look at the damage again and are willing to help fixing a bushing that Mr [redacted] stated was one of the components damaged by Toyota of Poway not to exceed $180. any other necessary repair would be the responsibility of Mr [redacted] however Toyota San Diego agrees to give a discount on those repairs. Discount will be at the dealers discression.