TracFone Wireless, Inc.

I called Tracfone because my daughter lost her phone and I got her a new one. I tried switching everything online and it said I needed to call. So I called and got a woman who didn't speak very clearly to begin but was polite. Anyway she transferred the number but said since I couldn't give her an estimated amount of minutes she couldn't transfer them. I explained phone wasn't mine and was lost so I didn't know how to answer her. After completing call I tried the online chat and got [redacted] who got the problem solved after a little digging and got my kid her 78 minutes she paid for! Yay [redacted].

I think this company is the worst business I have ever dealth with I do not recommend anyone dealing with them. They play you around for along time and never do what they say they are going to do. It is rediculous plus you can't understand anyone you talk to hardly anyone speaks Englis. I am totally fed up with this business. DO NOT buy a Tracfone.

This was the worst customer service I have ever experienced in my life. I have spent close to two hours today trying to get a replacement phone activated and it has cost me all the minutes - $20 worth - on my phone. I have dealt with three different representatives, none of whom are able to speak clearly in English.
They cannot explain to me why I cannot send or receive calls on this new phone and said they will have to look further into it.
I had my old Tracfone for six years with no problems and now I have no phone - old or new -that works.
These are the rudest people. When I asked whether they wanted thier phone sent back to them one of the reps told me to throw the new phone in the garbage if I didn't want it. He said they didn't want it either. Then he told me "our business is concluded here".
it is safe to say I am done with Tracfone. I will go out of my way to make sure no one I know will ever consider purchasing a phone from them.

Well I have been dealing with tracfone for many years being a cheap person and so is my husband. But it is getting to the point that I will pay more money to get a REAL phone. The last problem.. hubby has a flip phone doesn't need much other than the ability to call and maybe text and picture or 2 if needed. So he has not had service in over 2 weeks in 2 different states. . I had dealt with tracfone several days earlier on my phone problem. What a waste of time. :[redacted]"( yeah , right) kept saying the same "cool phases" and really had no clue. So the bottom line is , my husbands phone is a 2G phone that won't work on the network here in Oregon. but Tracfone says we should buy another of their phone to fix the problem they are having, we are not eligible for the free phone even though we do not have the service we paid for. Well tell tracfone we do not think so.

If you are purchasing TracFone for the first time do this:
1. Read the Service Guide Completely before you start service.
2. Never dial the Online technical service for help in setting up. You will not be able to understand the tech.
3. If you have a problem you cannot solve, buy another card and start over. It is easier and less stressful than trying to get your problem solved.
4. The service is GREAT when you have everything setup and running. You [redacted] be using the ATT or Verizon networks for less than half the cost, so keep this in mind when using TracFone Wireless! You get what you pay for!
5. Purchase at Wall Mart and they will set up your new or BYOP phone.

I've been a customer with Tracfone since 2009. I just activated my iPhone using the Verizon BYOP SIM Card and my data would not work. I was told I would have to wait 24 hours for it to work... It still didn't work. After this I've made 10 calls to tracfone with over 40 hours with technical support and multiple APN Updates, SIM card changes, Carrier Updates, Useless reboots and Software Updates. Every time they tell me it will after 30 minites of keeping the phone off and then back on.. IT NEVER WORKS.

At last I asked a return for the amount of airtime I have so I can port my phone number. To which they told me they cannot refund my money. HOW IS IT MY FAULT YOUR SERVICE DOES NOT WORK FOR WHAT I PAID FOR? (This iPhone was used on Verizon and Sprint prior to Tracfone and it worked fine on both so the phone is not at fault.)

I used my online TracFone account to purchases additional minutes for my husband's phone. Somehow, and I readily admit it could be my fault, the minutes were put on the wrong phone. I tried the customer supports forums with no luck. I emailed. No luck. I called the 800 number and, after an extended period of time trying to get the rep to understand the problem and which phone the minutes belonged to, I gave up. I called again today to try again and asked for the US number and the rep gave me her number. I am so frustrated with these people. You can keep the $19.96. It will be worth it to not have to deal with your lack of customer service ever again.

The customer service for this company is deplorable. I lost my phone, called in
to report it and spoke to a rep in Columbia, So America and could not understand
this person. Gave all pertinent info and was given a ticket # and told the phone
would arrive in 4-5 days. Nothing, Called back 4 times and was told each time
my address had to be verified. Today, spoke to Corporate Office and once again
told address not verified. I once again gave my address and once again told
the phone would ship in 4-5 work days.

This company is terrible to deal with and would not recommend the service to
anyone.

Tracfone charged my credit card over 10 times secretly, without providing any service. When I happen to find out what they did, it took me 2 hrs talking and waiting on the phone to get refund confirmation numbers. The thing is I don't even know if they are giving me the money back. They said it will take 30 days to process. Let's see. Robber!!!!!!
So regret that I wasted so much time with them.

I have had consistent bad experiences in the last several years with Tracfone customer services. The battery on my current phone is failing and not a single person in their off-shore customer service could assist me in getting a new one. When I inquired about a new phone I was hung up on. This time I was interested in adding air time to my phone. You have changed your website for the worst. I can no longer just click on what I want, pay for it and have it added to my phone automatically. Now you have PIN or other numbers to deal with. Having been a customer for around ten years I am deeply disappointed in your current Customer Service, the overall lack of knowledge by your agents and their refusal to follow FCC regulations. Although Tracfone meets all my my mobile telephone need, perhaps it is time to find a new company. It seems like the over 5000 complaints you have received may be an indication of needed changes in this company!!!

Tracfone is the worse cell phone customer service I have ever had to try and work with. I received a letter stating that my cell phone was out of date and would not be able to work after 12/16/16. Unfortunately I have my monthly invoice charges on my credit card. So when I contacted my credit card service to make sure no more charges were invoiced I was told that there was I called customer service (TRACFONE) was told that they would not refund or reverse the charges.
Since I had to call prior to the 16th. I called today 17th and cancelled and NOW I got a confirmation noticed faxed stating my service was cancelled EFFECTIVE 02/17/17!! IF I WAS GIVEN WRITTEN NOTICE THAT MY SERVICE WAS GOING TO BE CANCELLED ON 12/16/16 WHY WOULD I HAVE TO CALL AND CANCEL IT? I DESERVE A TOTAL REFUND $10.95 THE FAX WHAT A TERRIBLE WAY TO TREAT YOUR CUSTOMERS. THE FAX STATES LAST DAY OF SERVICE 2/17/17. BUT THE PHONE WAS SHUT OFF 12/16/16. BELIEVE ME I AM GOING TO TELL EVERYONE/ANYONE I TALK TO AND NOTIFY AARP WHAT TRACFONE DOES TO THEIR CUSTOMERS, EXPECT ME TO PAY FOR 3 MONTHS SERVICE WHEN MY PHONE WAS SHUT OFF BECAUSE OF BEING NOT ABLE TO OPERATE TO STANDARDS.

I am once again a satisfied customer of TracFone wireless. I had purchased a new phone and when transferring my minutes from old phone to new they shorted me a large number of them. I talked to customer service twice and they would not give me my minutes. I did a review on Revdex.com and soon got a call from [redacted] in Corporate. She went to work on the problem and I now have ALL of my minutes. Some of the people in customer service should take a page from [redacted]'s book on how to get the job done.... thank you [redacted], I really appreciate a job well done.
[redacted]

I have had a few problems with tracfone over the years. I find that when I call on the phone the customer service has not been the best....but I digress...Lately as I have tried to contact them I have used their contact on the computer service. I have had great results using this service. Typing to the representative has been effective for me and they usually have been able to resolve my issues quickly and in a timely manner. I give them an 8 out of 10.

staff I spoke with on the phone was extremely rude and short. DId not help me at all solve my issue kept giving me a run around time and time again going on 6 months + and still have not solved my issue. Horrible company and I will be switching once I get my phone replaced if that ever happens.

I am stationed here with my wife in Washington state. I purchased a tracfone and min card on base in Everett card and set it up for my mother. The problem came after the 90 days when her phone was deactivated, when we returned to add min from a card "once again" purchased at the NEX. no luck then after finding out who to talk be transferred put on hold ect ect .. New sim card needed and more time to wait. Still new sim card later still cant add min. now the card that"s says tracfone is for net something or a other. this was told to me by there rep, I told them I could text them a photo nope 21st century and they can deal with the problem in real time. now its Xmas time and this isn't something I should have to deal with family is more important.

I was trying to help my mother transfer her very old tracfone (phone number, minutes, etc) to a new tracfone and had one of the worst experiences I have ever had with customer service. I first tried on Sun to get it switched, they had issues, I was put on hold over and over because their system had to re-boot, then when she couldn't get it, she told me to wait for 24 hrs and call back. I called back on Mon. I was transferred to several people, put on hold over and over again because the system had to re-boot, then she told me I needed to use another airtime card to get it to go. My mother, who is retired, had purchased a 120 min airtime card, which I gave to the lady on the phone. She told me it would be 2-4 hours before it would go through. I waited and tried again on Tues. This time after being put on hold and sent to several people again, I was told I had to wait for up to 2 days before it may go through. Thurs it still had not gone through, but I decided to wait for another day, just for good measure, but when I called today (Fri), I got the same run-around: system has to re-boot, need to transfer, please hold, please hold, please h old. I had enough of speaking to people I had a hard time understanding and telling my situation to over and over, so I asked if the whole process could just be stopped, and have the minutes put on the original phone. On hold yet again, then I was told that his supervisor told him the minutes were already on the new phone - the one that can't be transferred to, and cannot be removed to be put on the old phone. I was upset. My mother is on a fixed income and only has a phone in case of an emergency. Her old phone keeps giving her issues and that is why she tried to switch. Now she is out the money for the new phone, as well as the money for the 120 minute airtime card. All Tracfone had to say was "Thank you for calling Tracfone. Have a good day." Ugh!!! Tracfone may be cheaper than the other phones, but I still think they should have better ways to help people. I intend to tell everyone what I think of their service, and I feel the Revdex.com should know how Tracfone does business. It is wrong. I will never purchase a product from them, and I hope my mother does not either.

My tracFone service has been attrocious. They play a funny little "hot potatoe" game with the "Net 10" service provider on their "Pay as you go" phones. My buddy is on the phone dealing with them right now and I'm only a click away from filing a formal complaint. Right now I have funneled a little over $60 into trying to get more time on my phone to no avail.

TracFone has the WORST customer service I have ever encountered. Not only will their phones only work in the zip code they are activated in, their service representatives refuse to offer any assistance whatsoever. They were rude, insincere, and dishonest. I cannot ever recommend someone wasting their money with this company!!!

There is a problem when porting a number from H2O to Tracfone. H2O requires the account number and pin number of the H2O account. However, Tracfone is not aware of the pin requirement and sends only the account number. The do-it-yourself Tracfone porting-in page does not have a place for the H2O pin.

[redacted] the super-CSR spent over an hour on the phone with me and a conference call with an H2O rep until we figured out that the H2O account has a pin. After complying with this, the port went through instantly. I had been trying for days.

Please fix your web form to add a place for the H2O pin. Many Tracfone reps will thank you.

I purchased a TracFone for my elderly mother during her stay in a nursing home one year ago. After she returned home she did not use the phone. One year later she moved into assisted living and decided to use her TracFone again. The sim card was expired and had to be replaced. I was pleasantly surprised to find that the card arrived within 5 days and was easily put into the phone. I also asked to have her land line number ported to the TracFone and was assured this would be easy to do. The service rep mistakenly put the number of the phone I was calling from (my landline) as the new number and after speaking to 6 different service reps and spending hours on the phone there is still no answer to this dilemma. What was thought to be a good option for my mother's phone needs has turned into a continual frustration.