TracFone Wireless, Inc.

Net10 made a claim on their website that my Tracfone was compatible with their service and I ordered an airtime card and a network access card to switch the phone over to net10. However, I was informed several days later that the tracfone was locked and I could NOT switch. I was also told that my credit card would not be charged for this purchase of $38.87 by the tech support from net10. The next day, my card was charged. When I called tech support again, I was told that I already had been informed that the phone was incompatible, and I would not be given a refund. I have been a net10 customer for many years without too many problems. I dont know too many people that just randomly buy things that they know will not work. Thanks, Net10.

on Thursday sept. 18, 2014 at 1:34pm pst I received a call from [redacted] number) a woman who refused to give her name said she was with tracfone wireless
satated "I you (me) call one more time your safelinklink phone will be permantly deactive" and end call with something about not playing games.
call lasted about 1 minute, about 10 minutes or so prior that person tried to call but I was not abel to answer in time so this was her second call.
in my opinion this call was a threat in terms of threatening to terminate my service
questions I think are valid and need answering
1- who called me?
2- why did they call me?
3- anybody tell this woman to call me? if so who and why
4-is this threat legal? threat to terminate my safelink phone

well this will be 13 times now that my phone has all the sudden was deactivated, funny thing is I get the run around and I asked why my husbands phone never has this problem. well I got the "they are different phones where we are making the call, outages, blah blah blah. DO NOT I repeat DO NOT use this company for a cell phone provider. I asked why all the sudden it started to do this and yup you guessed it no real answer. BAD NEWS COMPANY

On Dec 7 2015 we put a new airtime card on our phone through customer service. At this time we had accumulated at least 400 minutes already minimum. On Dec 16 the phone was suddenly no longer in service. After calling tracfone and being shuffled from one unhelpful rep to another, we were told that we had not used the phone since July 2015 and that we were putting our minutes on someone else's phone....obviously not true. This was followed by even more endless calls and being told that we'd be sent a new Sim card and our minutes would be returned. Now it's 2 Sim cards later and once again we're being told our phone hasn't been active and we have no minutes. Basically they just want to give us the run around and force us to pay more out to replace airtime/minutes we already should have.

This is so beyond negitive im not even sure of the correct word I should use!I hate the customer service,the repersentives are rude disrespectful, untrained and uncaring to the point if I had another choice id never have service with this company again!!I will not ever recommend this company to family or friends not even and enemy! Fix my issues with my account and device or I will keep screaming to everyone who will listen because I should not have to go through this!!i wish the scale would go lower than zero cuz id pick negitive infinity to rate my satisfaction with you guys!!!!

I am very disappointed with TracFone. I stopped my service months ago and yet they have continued to charge me fees every month since then. They appear to be incapable in unwilling to stop these charges even though I have contacted them repeatedly.

The phone # I was assigned was obviously in use shortly before it was registered to me. I would say approximately 60% of the phone calls and texts I receive are for the person who had the number previously. I also receive a lot of spam/junk calls and texts, so I must assume tracfone sells phone numbers or customer phone number lists.