Local company is a manufacturer of outdoor products The item we purchased, from a home & garden show, does not stand up to the AZ heatTile adhesive (thinset) and grout crack and split causing the tile to fall offThis BBQ island is less than year old, delivered 08/27/ Company denies any warranty or liability Price quoted for repairs are unreasonable to the extreme
DO NOT USE!! This has to be the WORST company I have ever used!! I spent a lot of money on a grill and what I got was garbageThey messed up and forgot to put my stone on then just slapped it on and it looks terribleIf this is the great quality they talk about I don't know how they are in businessAfter calling and calling and NO ONE returning my callsI think they forgot that I was the customerThe manager Jimmy told me that he was to busy to get back to me and that I should thank him because he got the stone onWhat great customer serviceAfter having to pay for a door that the sales person said I was getting, they installed it and it's totally crooked! Again, terrible quality!! Stay far away from this company!! I have never seen such poor customer service and quality of workSo unless you want something poorly made and slapped together and the WORST customer service imaginableDo not use this company!!
We have really been enjoying our grillWe used the same night it was installed
However we do have a few issuesWe would recommend that in the future you send someone to the customer’s house to look at the set up and the ability to do the deliveryWe wanted the cover (canopy) to protect the bar from rainThe installers did not position the cover so there is a gap between the eve on our house and the coverWhen it rained this week the bar was quite wetThe cover had also been sent with the gutters on the wrong side so a trip back to the shop was needed
During most of the install there was continuous complaining about how long it was takingIf our installation requirements had been reviewed prior to the installation a lot of these issues would not have been a concern(Including the piece of painted over tape that is visible under the cover because of no foresight as to how it should have been positioned to keep the rain off of the bar.)
For the amount of money we paid we certainly did expect a more professional installation without the need for my constant active supervision
Great product less than professional installation
OBJECTIVE REVIEW of the product and customer service provided by Kokomo Grills / Backyard AccentsI was introduced to the company at the Phoenix Lawn & Garden show
Was the product delivered as per the contractual design, free of defects, and fully functional?
NOThe grill was missing puck lightsThe burner knobs became very hot and caused skin irritationThe grill hood bent downward, eventually preventing the hood from fully openingThe regulator was broken, so propane was leakingThe tiles were not epoxiedThe propane gas doors were installed grossly out of squareThe electrical work is not to codeThe company is not R.O.Ccertified
Was the delivery on time?
NOThis is not an opinionThey just didn’t show up on time
Was customer service friendly and/or helpful?
NOAaron Watts, the president, would not accept or return any phone calls or emailsJimmy Lucas, the Vice President, did return my callsHe raised his voice and accused me of threatening him because I was requesting a working productHe escalated the situation and stated, “You overheated the grill.” This was a comical statementThe vice president of a BBQ Island company telling his customer he overheated the grillJust to be clear, the hazardous burner knobs and grill hood dysfunction were reproduced in the presence of Kokomo Grill / Backyard Accent employees upon delivery, on camera at approximately degrees Fahrenheit
Did Kokomo Grills eventually respond to your phone calls or emails? Did they honor their warranty?
NOUnfortunately I had to file a formal disputeKokomo Grills / Backyard Accents failed to respond to reasonable requests to resolve the issue
Would I recommend Kokomo Grills /Backyard Accents to my friends and family?
NOI would not recommend this company to my friends or family, but, it’s not because the product was defectiveThings happen in life and sometimes products are defectiveEven Apple has a computer or phone that malfunctions from time to timeThe difference is good companies honor their warranty, treat their customers with respect, and take accountabilityShould you decide to purchase a product from this company I hope you have a better experience than I did
Do you have photos, videos, emails, and documents to support your statements above?
YESI’m happy to share any information I have so consumers can make informed decisions
The grill and island setup look great and are speced to orderProfessional delivery and setup by the delivery guys who were very polite and took time to explain the workings
Local company is a manufacturer of outdoor products The item we purchased, from a home & garden show, does not stand up to the AZ heatTile adhesive (thinset) and grout crack and split causing the tile to fall offThis BBQ island is less than year old, delivered 08/27/ Company denies any warranty or liability Price quoted for repairs are unreasonable to the extreme
Brian Luis an Jesus delivered and off loaded our new Kokomo grill island without damage
These three young men were very polite to work with and ensured we had our extra tile, touch up paint and grout
The unit fit right where the measurements where taken and it looks great
We still need to finish hooking up to the natural gas line and pluging in the electrical connections for the refridgeratorHope it works
Looking forward to cooking outdoorsBBQ time is here
Once I'm done on my part as the homeowner, I will repost
Well satisfied with the grillsBought my first grill in AZ liked so well purchased two more and had them shipped to SDThe sear burner is great to seal the flavor in on steaks
A little over a year ago, we put a down payment for an islandless than 48hours after, before their "grace period" we tried several times to contact them and left voice mails to cancel the order because we did not want the product any longerAlthough it was nonrefundable after the grace period, we tried everything we could to contact them before thatWe have proof of calls and everything necessaryThey didnt contact us until way later to then tell us that the grace period is over and theres nothing we can do about itTheir lack of effort to communicate shouldnt be our The company had poor mannerism and customer service skills, basically telling us so sad too badThey have been very difficult to communicate with and have pocketed our very large down payment with no effort to communicate or make things workWe dont want the product, hence why we tried so hard to cancel it during the grace period, we simply just want the money they have been holding on toThis company needs to le
Just attended a Las Vegas home show to see if we could find a grill that would fit our limited size backyardWe were lucky, Kokomo grills had the perfect size grill that met our requirementsAlan was very helpful in the set up crew were polite and did a great jobthanks Kokoman grill
OBJECTIVE REVIEW of the product and customer service provided by Kokomo Grills / Backyard AccentsI was introduced to the company at the Phoenix Lawn & Garden show
Was the product delivered as per the contractual design, free of defects, and fully functional?
NOThe grill was missing puck lightsThe burner knobs became very hot and caused skin irritationThe grill hood bent downward, eventually preventing the hood from fully openingThe regulator was broken, so propane was leakingThe tiles were not epoxiedThe propane gas doors were installed grossly out of squareThe electrical work is not to codeThe company is not R.O.Ccertified
Was the delivery on time?
NOThis is not an opinionThey just didn’t show up on time
Was customer service friendly and/or helpful?
NOAaron Watts, the president, would not accept or return any phone calls or emailsJimmy Lucas, the Vice President, did return my callsHe raised his voice and accused me of threatening him because I was requesting a working productHe escalated the situation and stated, “You overheated the grill.” This was a comical statementThe vice president of a BBQ Island company telling his customer he overheated the grillJust to be clear, the hazardous burner knobs and grill hood dysfunction were reproduced in the presence of Kokomo Grill / Backyard Accent employees upon delivery, on camera at approximately degrees Fahrenheit
Did Kokomo Grills eventually respond to your phone calls or emails? Did they honor their warranty?
NOUnfortunately I had to file a formal disputeKokomo Grills / Backyard Accents failed to respond to reasonable requests to resolve the issue
Would I recommend Kokomo Grills /Backyard Accents to my friends and family?
NOI would not recommend this company to my friends or family, but, it’s not because the product was defectiveThings happen in life and sometimes products are defectiveEven Apple has a computer or phone that malfunctions from time to timeThe difference is good companies honor their warranty, treat their customers with respect, and take accountabilityShould you decide to purchase a product from this company I hope you have a better experience than I did
Do you have photos, videos, emails, and documents to support your statements above?
YESI’m happy to share any information I have so consumers can make informed decisions
I just had my KoKoMo grill island installed and delivered to my backyard after having seen them at the Las Vegas home showAlan was extremely helpful with suggestions on how to accommodate our backyard It arrived and fit perfectly Thank you for a beautiful grill and workstationWe love it!!
We were very impressed with Brian, Jesus,and Luis for their professionalism and knowledge of product They were patient and took the necessary time to answer all of our questionsAll three are a definite asset to your company
The new Kokomo grill I purchased for our new home has not worked properly since day one
It has now been weeks since my dealer contacted Kokomo and we still do not have resolution to the various problems
My dealer picked up my grill and was assured we could get it back the same day
It has been several days with no response and no grill
The grill and island setup look great and are speced to orderProfessional delivery and setup by the delivery guys who were very polite and took time to explain the workings
After a purchase of over $dollars for a KOKOMO Grill on July 14th form backyardaccentsThe salesperson stated everything we see comes with the ISLAND EXCEPT TWO LIGHTS hanging On August the Island was delivered n set up , there was no ROTISSERIE WITH THE GRILL and there was TWO pieces damaged n had to be replaced , then I get the runaround form Travis about we don’t stock those items they had to be purchased from another company after another call he said Oh there not in I will call n find out when they will be here after another call it was (six) days before it was delivered n installed except for one piece they forgot n now it will take another 5(five) days to get that piece delivered n installedAfter talking with their so called Customer Service SHE SAID IF ITS NOT ON THE ORDER THEN YOU DONT GET IT, even though it was shown on the grill at the demonstration Best advice is beware of what the salesperson tell you , make them put every little thing down in writing , make sure you get what you think your paying for especially from this company
This is without a doubt the worst company I have ever dealt with , they do very sloppy work ,they show their products ,you buy them then when it’s delivered it’s not what you expectedI purchased a grill island which showed lights on both sides ,beautiful grill with rotisserie,fan ,refrigerator with power to operate everythingTo my Suprise I was told after delivery ,no rotisserie no power to refrigerator or upper lights that’s my problemCustomer beware of this business
We purchased Aruba island with aluminum canopy after seeing it at Arizona Home and Garden ShowFirst our order was lost and the business lied about reasons for delivery delay, and finally it was delivered on May 19, Before we purchased this island, we inquired whether it was built to code concerning wind loads (mph/3s wind gusts), and were assured that it wasThe canopy started showing signs of weakness right away, but we thought nothing of it, as we were assured it was installed up to codeUntil the canopy was completely blown, while my year old son and I were walking away from it, after putting some fish on the BBQ, by wind that wasn't even close to mph, as per national weather servie recordsWe have footage of this event, which shows that this wind didn't even move light lawn chairs that were in its pathwayWe are lucky the canopy didn't injure us, Since it was blowing over into the neighbors yard, my husband had to hold it down so it doesn't cause property damag
Great grill, very friendly employees and professional delivery
Local company is a manufacturer of outdoor products The item we purchased, from a home & garden show, does not stand up to the AZ heatTile adhesive (thinset) and grout crack and split causing the tile to fall offThis BBQ island is less than year old, delivered 08/27/ Company denies any warranty or liability Price quoted for repairs are unreasonable to the extreme
DO NOT USE!! This has to be the WORST company I have ever used!! I spent a lot of money on a grill and what I got was garbageThey messed up and forgot to put my stone on then just slapped it on and it looks terribleIf this is the great quality they talk about I don't know how they are in businessAfter calling and calling and NO ONE returning my callsI think they forgot that I was the customerThe manager Jimmy told me that he was to busy to get back to me and that I should thank him because he got the stone onWhat great customer serviceAfter having to pay for a door that the sales person said I was getting, they installed it and it's totally crooked! Again, terrible quality!! Stay far away from this company!! I have never seen such poor customer service and quality of workSo unless you want something poorly made and slapped together and the WORST customer service imaginableDo not use this company!!
We have really been enjoying our grillWe used the same night it was installed
However we do have a few issuesWe would recommend that in the future you send someone to the customer’s house to look at the set up and the ability to do the deliveryWe wanted the cover (canopy) to protect the bar from rainThe installers did not position the cover so there is a gap between the eve on our house and the coverWhen it rained this week the bar was quite wetThe cover had also been sent with the gutters on the wrong side so a trip back to the shop was needed
During most of the install there was continuous complaining about how long it was takingIf our installation requirements had been reviewed prior to the installation a lot of these issues would not have been a concern(Including the piece of painted over tape that is visible under the cover because of no foresight as to how it should have been positioned to keep the rain off of the bar.)
For the amount of money we paid we certainly did expect a more professional installation without the need for my constant active supervision
Great product less than professional installation
OBJECTIVE REVIEW of the product and customer service provided by Kokomo Grills / Backyard AccentsI was introduced to the company at the Phoenix Lawn & Garden show
Was the product delivered as per the contractual design, free of defects, and fully functional?
NOThe grill was missing puck lightsThe burner knobs became very hot and caused skin irritationThe grill hood bent downward, eventually preventing the hood from fully openingThe regulator was broken, so propane was leakingThe tiles were not epoxiedThe propane gas doors were installed grossly out of squareThe electrical work is not to codeThe company is not R.O.Ccertified
Was the delivery on time?
NOThis is not an opinionThey just didn’t show up on time
Was customer service friendly and/or helpful?
NOAaron Watts, the president, would not accept or return any phone calls or emailsJimmy Lucas, the Vice President, did return my callsHe raised his voice and accused me of threatening him because I was requesting a working productHe escalated the situation and stated, “You overheated the grill.” This was a comical statementThe vice president of a BBQ Island company telling his customer he overheated the grillJust to be clear, the hazardous burner knobs and grill hood dysfunction were reproduced in the presence of Kokomo Grill / Backyard Accent employees upon delivery, on camera at approximately degrees Fahrenheit
Did Kokomo Grills eventually respond to your phone calls or emails? Did they honor their warranty?
NOUnfortunately I had to file a formal disputeKokomo Grills / Backyard Accents failed to respond to reasonable requests to resolve the issue
Would I recommend Kokomo Grills /Backyard Accents to my friends and family?
NOI would not recommend this company to my friends or family, but, it’s not because the product was defectiveThings happen in life and sometimes products are defectiveEven Apple has a computer or phone that malfunctions from time to timeThe difference is good companies honor their warranty, treat their customers with respect, and take accountabilityShould you decide to purchase a product from this company I hope you have a better experience than I did
Do you have photos, videos, emails, and documents to support your statements above?
YESI’m happy to share any information I have so consumers can make informed decisions
The grill and island setup look great and are speced to orderProfessional delivery and setup by the delivery guys who were very polite and took time to explain the workings
Local company is a manufacturer of outdoor products The item we purchased, from a home & garden show, does not stand up to the AZ heatTile adhesive (thinset) and grout crack and split causing the tile to fall offThis BBQ island is less than year old, delivered 08/27/ Company denies any warranty or liability Price quoted for repairs are unreasonable to the extreme
Brian Luis an Jesus delivered and off loaded our new Kokomo grill island without damage
These three young men were very polite to work with and ensured we had our extra tile, touch up paint and grout
The unit fit right where the measurements where taken and it looks great
We still need to finish hooking up to the natural gas line and pluging in the electrical connections for the refridgeratorHope it works
Looking forward to cooking outdoorsBBQ time is here
Once I'm done on my part as the homeowner, I will repost
Our delivery team of Brian, Jesus and Luis were outstanding! Very professional, and went over everything in detail! We love our grill????
Great Service - Grill looks greatDelivery guys were awesomeShowed me how to work everything and maintain the grillVery SatisfiedSteve - Mesa, AZ
Well satisfied with the grillsBought my first grill in AZ liked so well purchased two more and had them shipped to SDThe sear burner is great to seal the flavor in on steaks
A little over a year ago, we put a down payment for an islandless than 48hours after, before their "grace period" we tried several times to contact them and left voice mails to cancel the order because we did not want the product any longerAlthough it was nonrefundable after the grace period, we tried everything we could to contact them before thatWe have proof of calls and everything necessaryThey didnt contact us until way later to then tell us that the grace period is over and theres nothing we can do about itTheir lack of effort to communicate shouldnt be our The company had poor mannerism and customer service skills, basically telling us so sad too badThey have been very difficult to communicate with and have pocketed our very large down payment with no effort to communicate or make things workWe dont want the product, hence why we tried so hard to cancel it during the grace period, we simply just want the money they have been holding on toThis company needs to le
Just attended a Las Vegas home show to see if we could find a grill that would fit our limited size backyardWe were lucky, Kokomo grills had the perfect size grill that met our requirementsAlan was very helpful in the set up crew were polite and did a great jobthanks Kokoman grill
OBJECTIVE REVIEW of the product and customer service provided by Kokomo Grills / Backyard AccentsI was introduced to the company at the Phoenix Lawn & Garden show
Was the product delivered as per the contractual design, free of defects, and fully functional?
NOThe grill was missing puck lightsThe burner knobs became very hot and caused skin irritationThe grill hood bent downward, eventually preventing the hood from fully openingThe regulator was broken, so propane was leakingThe tiles were not epoxiedThe propane gas doors were installed grossly out of squareThe electrical work is not to codeThe company is not R.O.Ccertified
Was the delivery on time?
NOThis is not an opinionThey just didn’t show up on time
Was customer service friendly and/or helpful?
NOAaron Watts, the president, would not accept or return any phone calls or emailsJimmy Lucas, the Vice President, did return my callsHe raised his voice and accused me of threatening him because I was requesting a working productHe escalated the situation and stated, “You overheated the grill.” This was a comical statementThe vice president of a BBQ Island company telling his customer he overheated the grillJust to be clear, the hazardous burner knobs and grill hood dysfunction were reproduced in the presence of Kokomo Grill / Backyard Accent employees upon delivery, on camera at approximately degrees Fahrenheit
Did Kokomo Grills eventually respond to your phone calls or emails? Did they honor their warranty?
NOUnfortunately I had to file a formal disputeKokomo Grills / Backyard Accents failed to respond to reasonable requests to resolve the issue
Would I recommend Kokomo Grills /Backyard Accents to my friends and family?
NOI would not recommend this company to my friends or family, but, it’s not because the product was defectiveThings happen in life and sometimes products are defectiveEven Apple has a computer or phone that malfunctions from time to timeThe difference is good companies honor their warranty, treat their customers with respect, and take accountabilityShould you decide to purchase a product from this company I hope you have a better experience than I did
Do you have photos, videos, emails, and documents to support your statements above?
YESI’m happy to share any information I have so consumers can make informed decisions
I just had my KoKoMo grill island installed and delivered to my backyard after having seen them at the Las Vegas home showAlan was extremely helpful with suggestions on how to accommodate our backyard It arrived and fit perfectly Thank you for a beautiful grill and workstationWe love it!!
We were very impressed with Brian, Jesus,and Luis for their professionalism and knowledge of product They were patient and took the necessary time to answer all of our questionsAll three are a definite asset to your company
The new Kokomo grill I purchased for our new home has not worked properly since day one
It has now been weeks since my dealer contacted Kokomo and we still do not have resolution to the various problems
My dealer picked up my grill and was assured we could get it back the same day
It has been several days with no response and no grill
The grill and island setup look great and are speced to orderProfessional delivery and setup by the delivery guys who were very polite and took time to explain the workings
After a purchase of over $dollars for a KOKOMO Grill on July 14th form backyardaccentsThe salesperson stated everything we see comes with the ISLAND EXCEPT TWO LIGHTS hanging On August the Island was delivered n set up , there was no ROTISSERIE WITH THE GRILL and there was TWO pieces damaged n had to be replaced , then I get the runaround form Travis about we don’t stock those items they had to be purchased from another company after another call he said Oh there not in I will call n find out when they will be here after another call it was (six) days before it was delivered n installed except for one piece they forgot n now it will take another 5(five) days to get that piece delivered n installedAfter talking with their so called Customer Service SHE SAID IF ITS NOT ON THE ORDER THEN YOU DONT GET IT, even though it was shown on the grill at the demonstration Best advice is beware of what the salesperson tell you , make them put every little thing down in writing , make sure you get what you think your paying for especially from this company
This is without a doubt the worst company I have ever dealt with , they do very sloppy work ,they show their products ,you buy them then when it’s delivered it’s not what you expectedI purchased a grill island which showed lights on both sides ,beautiful grill with rotisserie,fan ,refrigerator with power to operate everythingTo my Suprise I was told after delivery ,no rotisserie no power to refrigerator or upper lights that’s my problemCustomer beware of this business
We purchased Aruba island with aluminum canopy after seeing it at Arizona Home and Garden ShowFirst our order was lost and the business lied about reasons for delivery delay, and finally it was delivered on May 19, Before we purchased this island, we inquired whether it was built to code concerning wind loads (mph/3s wind gusts), and were assured that it wasThe canopy started showing signs of weakness right away, but we thought nothing of it, as we were assured it was installed up to codeUntil the canopy was completely blown, while my year old son and I were walking away from it, after putting some fish on the BBQ, by wind that wasn't even close to mph, as per national weather servie recordsWe have footage of this event, which shows that this wind didn't even move light lawn chairs that were in its pathwayWe are lucky the canopy didn't injure us, Since it was blowing over into the neighbors yard, my husband had to hold it down so it doesn't cause property damag