DO NOT USE!! This has to be the WORST company I have ever used!! I spent a lot of money on a grill and what I got was garbageThey messed up and forgot to put my stone on then just slapped it on and it looks terribleIf this is the great quality they talk about I don't know how they are in businessAfter calling and calling and NO ONE returning my callsI think they forgot that I was the customerThe manager Jimmy told me that he was to busy to get back to me and that I should thank him because he got the stone onWhat great customer serviceAfter having to pay for a door that the sales person said I was getting, they installed it and it's totally crooked! Again, terrible quality!! Stay far away from this company!! I have never seen such poor customer service and quality of workSo unless you want something poorly made and slapped together and the WORST customer service imaginableDo not use this company!!
We met Mark at the display in Mesa Market and discussed various outdoor kitchen models and BBQ optionsMark was very helpful and guided us to a design that fit our needsThe BBQ was custom built to our specifications and thanks to the cooperation from Travis in scheduling, the BBQ was delivered to meet our tight timelineAntonio and Bryson somehow managed to get the kitchen to our backyard and installed over the gas lineThey then went over every detail of the unit explaining in detail how everything worked and gave us some great advise regarding the sizzlerThey are two superb employees and obviously proud of their company and productThe kitchen and grill were exactly what we wantedOur experience with Koko Grills and Backyard Accents was top notch from start to finishA definite out of ..*** ***
I had a pit fire table ordered and delivered When I opened the door where the propane tank is placedThe hinge was already broken The door handle only had one screw, and one of the screws was missing from the door frame
After a purchase of over $dollars for a KOKOMO Grill on July 14th form backyardaccentsThe salesperson stated everything we see comes with the ISLAND EXCEPT TWO LIGHTS hanging On August the Island was delivered n set up , there was no ROTISSERIE WITH THE GRILL and there was TWO pieces damaged n had to be replaced , then I get the runaround form Travis about we don’t stock those items they had to be purchased from another company after another call he said Oh there not in I will call n find out when they will be here after another call it was (six) days before it was delivered n installed except for one piece they forgot n now it will take another 5(five) days to get that piece delivered n installedAfter talking with their so called Customer Service SHE SAID IF ITS NOT ON THE ORDER THEN YOU DONT GET IT, even though it was shown on the grill at the demonstration Best advice is beware of what the salesperson tell you , make them put every little thing down in writing , make sure you get what you think your paying for especially from this company
This is without a doubt the worst company I have ever dealt with , they do very sloppy work ,they show their products ,you buy them then when it’s delivered it’s not what you expectedI purchased a grill island which showed lights on both sides ,beautiful grill with rotisserie,fan ,refrigerator with power to operate everythingTo my Suprise I was told after delivery ,no rotisserie no power to refrigerator or upper lights that’s my problemCustomer beware of this business
This company was great at building my barbecue to my specifications and delivering on timeHowever, months later the tiles began falling offI called them and they said that they would have someone come out to repair itAfter additional phone calls, they said that they would come out to repair it for a service fee of $I asked why they didn't guarantee their work and they replied that due to the elements they couldn't make any guarantees for their workI contacted a building contractor who assessed the damage who told me that they had not applied the tiles correctly before the tile set had begun to dryTherefore, due to the lack of adhesion, the tiles were falling off, having NOTHING to do with the elementsThe contractor also told me that I could have it repaired easily for much less than $and that the company was not practicing due diligence for their workmanship
Saw at the recent Home and Garden ShowAsked for a discount on small island grill jokingly and we were given one! Delivered by great guys within two days
Kokomo Grills had the best customer service I've experienced in quite some timeNot only is our outdoor kitchen awesome and very functional, they communicated great throughout the process and delivered as promised
Just got my Mini Aspen burner Kokomo barbecue island this past weekend Looks great, and the delivery person, David and his crew were professional and set it up
There was one chip at the bottom size of a quarter and he had the stucco material to patch it! Matched it perfect and can't tell it was chipped
One disappointment was that throughout the ordering process, I told them I wanted the charcoal set up The saleslady Dee Dee at the California State Fair even wrote it down on the order page, 'charcoal set up'Subsequent phone calls to the customer service and delivery personnel, also informed them I wanted the unit to be set up for charcoal, cause I don't like gas grills I only bought the set up cause I liked the island design and the sales lady assured me the unit could be converted to charcoal only after taking out the inserts
What happened? They did not include the charcoal tray set up! Couldn't blame David the delivery person He told me to call the office first thing Monday morning so I did and they apologized for the error and promise to send one charcoal tray out today
Other than this one hiccup, the unit looks great! I haven't used it yet since I'm still waiting for the charcoal tray which I hope to get this week
I had a pit fire table ordered and delivered When I opened the door where the propane tank is placedThe hinge was already broken The door handle only had one screw, and one of the screws was missing from the door frame
This company was great at building my barbecue to my specifications and delivering on timeHowever, months later the tiles began falling offI called them and they said that they would have someone come out to repair itAfter additional phone calls, they said that they would come out to repair it for a service fee of $I asked why they didn't guarantee their work and they replied that due to the elements they couldn't make any guarantees for their workI contacted a building contractor who assessed the damage who told me that they had not applied the tiles correctly before the tile set had begun to dryTherefore, due to the lack of adhesion, the tiles were falling off, having NOTHING to do with the elementsThe contractor also told me that I could have it repaired easily for much less than $and that the company was not practicing due diligence for their workmanship
Kokomo Grills had the best customer service I've experienced in quite some timeNot only is our outdoor kitchen awesome and very functional, they communicated great throughout the process and delivered as promised
A little over a year ago, we put a down payment for an islandless than 48hours after, before their "grace period" we tried several times to contact them and left voice mails to cancel the order because we did not want the product any longerAlthough it was nonrefundable after the grace period, we tried everything we could to contact them before thatWe have proof of calls and everything necessaryThey didnt contact us until way later to then tell us that the grace period is over and theres nothing we can do about itTheir lack of effort to communicate shouldnt be our The company had poor mannerism and customer service skills, basically telling us so sad too badThey have been very difficult to communicate with and have pocketed our very large down payment with no effort to communicate or make things workWe dont want the product, hence why we tried so hard to cancel it during the grace period, we simply just want the money they have been holding on toThis company needs to le
Well satisfied with the grillsBought my first grill in AZ liked so well purchased two more and had them shipped to SDThe sear burner is great to seal the flavor in on steaks
We purchased a Barbeque from them at the San Diego County FairThe island counter tops (granite) are all crackedI've contacted them several times, I've sent emails with pictures attachedThey never call back, they do not respond periodthe last time I've contacted them after again email photos of the damage, they stated they aren't going to do anything about it, all the tile in the warehouse looks like thatThis is false, I went back to the San Diego County Fair where we purchased it and spoke to Marty Ancona and he stated that the tile does not look like that and that there is something wrong with the graniteBut he did state he was not sure if they would even do anything aboutWorse customer service, the granite on the floor at the fair grounds looked nothing like what has happened to our graniteWE paid $dollars and this is not acceptable
The new Kokomo grill I purchased for our new home has not worked properly since day one
It has now been weeks since my dealer contacted Kokomo and we still do not have resolution to the various problems
My dealer picked up my grill and was assured we could get it back the same day
It has been several days with no response and no grill
Saw at the recent Home and Garden ShowAsked for a discount on small island grill jokingly and we were given one! Delivered by great guys within two days
Just attended a Las Vegas home show to see if we could find a grill that would fit our limited size backyardWe were lucky, Kokomo grills had the perfect size grill that met our requirementsAlan was very helpful in the set up crew were polite and did a great jobthanks Kokoman grill
Just got my Mini Aspen burner Kokomo barbecue island this past weekend Looks great, and the delivery person, David and his crew were professional and set it up
There was one chip at the bottom size of a quarter and he had the stucco material to patch it! Matched it perfect and can't tell it was chipped
One disappointment was that throughout the ordering process, I told them I wanted the charcoal set up The saleslady Dee Dee at the California State Fair even wrote it down on the order page, 'charcoal set up'Subsequent phone calls to the customer service and delivery personnel, also informed them I wanted the unit to be set up for charcoal, cause I don't like gas grills I only bought the set up cause I liked the island design and the sales lady assured me the unit could be converted to charcoal only after taking out the inserts
What happened? They did not include the charcoal tray set up! Couldn't blame David the delivery person He told me to call the office first thing Monday morning so I did and they apologized for the error and promise to send one charcoal tray out today
Other than this one hiccup, the unit looks great! I haven't used it yet since I'm still waiting for the charcoal tray which I hope to get this week
We purchased Aruba island with aluminum canopy after seeing it at Arizona Home and Garden ShowFirst our order was lost and the business lied about reasons for delivery delay, and finally it was delivered on May 19, Before we purchased this island, we inquired whether it was built to code concerning wind loads (mph/3s wind gusts), and were assured that it wasThe canopy started showing signs of weakness right away, but we thought nothing of it, as we were assured it was installed up to codeUntil the canopy was completely blown, while my year old son and I were walking away from it, after putting some fish on the BBQ, by wind that wasn't even close to mph, as per national weather servie recordsWe have footage of this event, which shows that this wind didn't even move light lawn chairs that were in its pathwayWe are lucky the canopy didn't injure us, Since it was blowing over into the neighbors yard, my husband had to hold it down so it doesn't cause property damag
DO NOT USE!! This has to be the WORST company I have ever used!! I spent a lot of money on a grill and what I got was garbageThey messed up and forgot to put my stone on then just slapped it on and it looks terribleIf this is the great quality they talk about I don't know how they are in businessAfter calling and calling and NO ONE returning my callsI think they forgot that I was the customerThe manager Jimmy told me that he was to busy to get back to me and that I should thank him because he got the stone onWhat great customer serviceAfter having to pay for a door that the sales person said I was getting, they installed it and it's totally crooked! Again, terrible quality!! Stay far away from this company!! I have never seen such poor customer service and quality of workSo unless you want something poorly made and slapped together and the WORST customer service imaginableDo not use this company!!
We met Mark at the display in Mesa Market and discussed various outdoor kitchen models and BBQ optionsMark was very helpful and guided us to a design that fit our needsThe BBQ was custom built to our specifications and thanks to the cooperation from Travis in scheduling, the BBQ was delivered to meet our tight timelineAntonio and Bryson somehow managed to get the kitchen to our backyard and installed over the gas lineThey then went over every detail of the unit explaining in detail how everything worked and gave us some great advise regarding the sizzlerThey are two superb employees and obviously proud of their company and productThe kitchen and grill were exactly what we wantedOur experience with Koko Grills and Backyard Accents was top notch from start to finishA definite out of ..*** ***
I had a pit fire table ordered and delivered When I opened the door where the propane tank is placedThe hinge was already broken The door handle only had one screw, and one of the screws was missing from the door frame
After a purchase of over $dollars for a KOKOMO Grill on July 14th form backyardaccentsThe salesperson stated everything we see comes with the ISLAND EXCEPT TWO LIGHTS hanging On August the Island was delivered n set up , there was no ROTISSERIE WITH THE GRILL and there was TWO pieces damaged n had to be replaced , then I get the runaround form Travis about we don’t stock those items they had to be purchased from another company after another call he said Oh there not in I will call n find out when they will be here after another call it was (six) days before it was delivered n installed except for one piece they forgot n now it will take another 5(five) days to get that piece delivered n installedAfter talking with their so called Customer Service SHE SAID IF ITS NOT ON THE ORDER THEN YOU DONT GET IT, even though it was shown on the grill at the demonstration Best advice is beware of what the salesperson tell you , make them put every little thing down in writing , make sure you get what you think your paying for especially from this company
This is without a doubt the worst company I have ever dealt with , they do very sloppy work ,they show their products ,you buy them then when it’s delivered it’s not what you expectedI purchased a grill island which showed lights on both sides ,beautiful grill with rotisserie,fan ,refrigerator with power to operate everythingTo my Suprise I was told after delivery ,no rotisserie no power to refrigerator or upper lights that’s my problemCustomer beware of this business
This company was great at building my barbecue to my specifications and delivering on timeHowever, months later the tiles began falling offI called them and they said that they would have someone come out to repair itAfter additional phone calls, they said that they would come out to repair it for a service fee of $I asked why they didn't guarantee their work and they replied that due to the elements they couldn't make any guarantees for their workI contacted a building contractor who assessed the damage who told me that they had not applied the tiles correctly before the tile set had begun to dryTherefore, due to the lack of adhesion, the tiles were falling off, having NOTHING to do with the elementsThe contractor also told me that I could have it repaired easily for much less than $and that the company was not practicing due diligence for their workmanship
Saw at the recent Home and Garden ShowAsked for a discount on small island grill jokingly and we were given one! Delivered by great guys within two days
Kokomo Grills had the best customer service I've experienced in quite some timeNot only is our outdoor kitchen awesome and very functional, they communicated great throughout the process and delivered as promised
Just got my Mini Aspen burner Kokomo barbecue island this past weekend Looks great, and the delivery person, David and his crew were professional and set it up
There was one chip at the bottom size of a quarter and he had the stucco material to patch it! Matched it perfect and can't tell it was chipped
One disappointment was that throughout the ordering process, I told them I wanted the charcoal set up The saleslady Dee Dee at the California State Fair even wrote it down on the order page, 'charcoal set up'Subsequent phone calls to the customer service and delivery personnel, also informed them I wanted the unit to be set up for charcoal, cause I don't like gas grills I only bought the set up cause I liked the island design and the sales lady assured me the unit could be converted to charcoal only after taking out the inserts
What happened? They did not include the charcoal tray set up! Couldn't blame David the delivery person He told me to call the office first thing Monday morning so I did and they apologized for the error and promise to send one charcoal tray out today
Other than this one hiccup, the unit looks great! I haven't used it yet since I'm still waiting for the charcoal tray which I hope to get this week
I had a pit fire table ordered and delivered When I opened the door where the propane tank is placedThe hinge was already broken The door handle only had one screw, and one of the screws was missing from the door frame
This company was great at building my barbecue to my specifications and delivering on timeHowever, months later the tiles began falling offI called them and they said that they would have someone come out to repair itAfter additional phone calls, they said that they would come out to repair it for a service fee of $I asked why they didn't guarantee their work and they replied that due to the elements they couldn't make any guarantees for their workI contacted a building contractor who assessed the damage who told me that they had not applied the tiles correctly before the tile set had begun to dryTherefore, due to the lack of adhesion, the tiles were falling off, having NOTHING to do with the elementsThe contractor also told me that I could have it repaired easily for much less than $and that the company was not practicing due diligence for their workmanship
Kokomo Grills had the best customer service I've experienced in quite some timeNot only is our outdoor kitchen awesome and very functional, they communicated great throughout the process and delivered as promised
A little over a year ago, we put a down payment for an islandless than 48hours after, before their "grace period" we tried several times to contact them and left voice mails to cancel the order because we did not want the product any longerAlthough it was nonrefundable after the grace period, we tried everything we could to contact them before thatWe have proof of calls and everything necessaryThey didnt contact us until way later to then tell us that the grace period is over and theres nothing we can do about itTheir lack of effort to communicate shouldnt be our The company had poor mannerism and customer service skills, basically telling us so sad too badThey have been very difficult to communicate with and have pocketed our very large down payment with no effort to communicate or make things workWe dont want the product, hence why we tried so hard to cancel it during the grace period, we simply just want the money they have been holding on toThis company needs to le
Well satisfied with the grillsBought my first grill in AZ liked so well purchased two more and had them shipped to SDThe sear burner is great to seal the flavor in on steaks
We purchased a Barbeque from them at the San Diego County FairThe island counter tops (granite) are all crackedI've contacted them several times, I've sent emails with pictures attachedThey never call back, they do not respond periodthe last time I've contacted them after again email photos of the damage, they stated they aren't going to do anything about it, all the tile in the warehouse looks like thatThis is false, I went back to the San Diego County Fair where we purchased it and spoke to Marty Ancona and he stated that the tile does not look like that and that there is something wrong with the graniteBut he did state he was not sure if they would even do anything aboutWorse customer service, the granite on the floor at the fair grounds looked nothing like what has happened to our graniteWE paid $dollars and this is not acceptable
The new Kokomo grill I purchased for our new home has not worked properly since day one
It has now been weeks since my dealer contacted Kokomo and we still do not have resolution to the various problems
My dealer picked up my grill and was assured we could get it back the same day
It has been several days with no response and no grill
Saw at the recent Home and Garden ShowAsked for a discount on small island grill jokingly and we were given one! Delivered by great guys within two days
Just attended a Las Vegas home show to see if we could find a grill that would fit our limited size backyardWe were lucky, Kokomo grills had the perfect size grill that met our requirementsAlan was very helpful in the set up crew were polite and did a great jobthanks Kokoman grill
Just got my Mini Aspen burner Kokomo barbecue island this past weekend Looks great, and the delivery person, David and his crew were professional and set it up
There was one chip at the bottom size of a quarter and he had the stucco material to patch it! Matched it perfect and can't tell it was chipped
One disappointment was that throughout the ordering process, I told them I wanted the charcoal set up The saleslady Dee Dee at the California State Fair even wrote it down on the order page, 'charcoal set up'Subsequent phone calls to the customer service and delivery personnel, also informed them I wanted the unit to be set up for charcoal, cause I don't like gas grills I only bought the set up cause I liked the island design and the sales lady assured me the unit could be converted to charcoal only after taking out the inserts
What happened? They did not include the charcoal tray set up! Couldn't blame David the delivery person He told me to call the office first thing Monday morning so I did and they apologized for the error and promise to send one charcoal tray out today
Other than this one hiccup, the unit looks great! I haven't used it yet since I'm still waiting for the charcoal tray which I hope to get this week
We purchased Aruba island with aluminum canopy after seeing it at Arizona Home and Garden ShowFirst our order was lost and the business lied about reasons for delivery delay, and finally it was delivered on May 19, Before we purchased this island, we inquired whether it was built to code concerning wind loads (mph/3s wind gusts), and were assured that it wasThe canopy started showing signs of weakness right away, but we thought nothing of it, as we were assured it was installed up to codeUntil the canopy was completely blown, while my year old son and I were walking away from it, after putting some fish on the BBQ, by wind that wasn't even close to mph, as per national weather servie recordsWe have footage of this event, which shows that this wind didn't even move light lawn chairs that were in its pathwayWe are lucky the canopy didn't injure us, Since it was blowing over into the neighbors yard, my husband had to hold it down so it doesn't cause property damag
Great grill, very friendly employees and professional delivery