[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, K [redacted] J***
Our apologies, [redacted] Thank you for bringing the situation to our attentionIt does appear to be a case of mistaken identityYour number has been removed and the matter resolved internally on our endYou will receive no further communication from this company.Thank you and best wishes
Our account of the interaction is significantly different from that which was reported by the customer The account was transferred to AGA for collection purposes We use the information that was given at the time of transfer in hopes to find the correct debtor and collect what was owed Our employees are trained vigorously on what information to relay to the customer as well as the information to request from the customer in order to attempt to collect outstanding debts within the compliance regulations on the federal and state levels as applicable [redacted] followed our company policy as well as FDCPA and Client procedures Claims of misrepresenting [redacted] as anyone more the manager are strongly refuted To date, the account has been closed and no further communications will be made from AGA
It is unfortunate that the consumer is unhappy with the response to her compliant We have reviewed the parameters of the call Albeit the conversation lacked the desired level of respect by all, proper procedures were followed We took this event as a coachable moment for the agent as well as the entire staff in our meeting.As stated before, the consumer's file has been returned to the client and we will have no further communications going forward.We humbly apologize for any inconvenience this may have caused
After a review of the complaint received by [redacted] we are saddened that the efforts to collect a debt has caused him to stress Our records indicate that only one call was made by AGA to the customer At that time, it was explained that we did not have a detailed statement for the charges but referred to him to the correct place to get the [redacted] protected information Numerous incoming calls were made by [redacted] in search for the back up to the debt and each time he was informed of the process to get this information[redacted] was given to him on the initial phone call In addition, AGA is not a scam but a service provider to companies that require collection services for past due debts.At this time, the account has been returned to the client for any further actions Please let us know if any additional information is needed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The customer has been contacted with the information requested Customer has agreed to pay the remaining balance owed and the account will be settled Thanks again for your partnership with our community and in bridging the gap between customers and businesses
The caller stated that he was with Alliance Group and Associates when I asked who he was withI did not record the previous phone numbers that notified me, because at the time they understood I was not the person they were looking for Thanks! [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me. Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me, provided the resolution is actually honored this timeThe number [redacted] that they are calling has been, according to them, "removed" from their system numerous times before but their diligent and enterprising employees seem fully capable of looking it right back up again.Still hopeful, [redacted]
The account has been placed in a Do Not Call status and returned to the client Unfortunately we were unable to fulfill the request by the author of this complaint due to [redacted] regulations that prohibits disclosing such information to anyone other than the consumer Consequently, no information will be mailed out without request from the customer
I have discussed this complaint with the entire team to ensure that all understand what is expected and how it should be carried out At this time, the account has been returned to the original debtor and no further contact to collect on the account will be made by AGA We apologize for any inconvenience
In a review of the inquiry, we have closed the account and will reflect paid in full Thank you for your patience as we worked to investigate the matter.Vanessia A***
Mr [redacted] has been contacted by our office and assured to his satisfaction that the debt has been paid in full The original client has been contacted as well to ensure no further attempts to collect are made Thank you so much, Mr [redacted] , for being so gracious and cooperative.Vanessia A***
We do apologize if the customer had a negative experience with us. We were attempting to collect on a debt that was placed with us by a client. The information that we receive from the client is limited. In cases such as this, we refer the customer back to the originating debtor... for more information. At this time, the account is closed and returned to the client with no further communication from AGA to the client.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Ms*** *** was contacted by an employee yesterday and was
transferred to *** ***She stated she was represented by an attorney
during the call and was immediately made known that under the FAIR DEBT
COLLECTION PRACTICES ACT, her attorney would have to communicate on her
behalf,
(6) after
the debt collector knows the consumer is represented by an attorney with regard
to the subject debt and has knowledge of, or can readily ascertain, such
attorney's name and address, not communicate with any person other than that
attorney, unless the attorney fails to respond within a reasonable period of
time to the communication from the debt collector,”https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-...⇄ />
A voice mail was received from a man name *** *** declaring to be
Mr*** *** attorneyThe call was returned to the number Mr*** *** left on the voicemail and the message was an automated voice that
stated “*** ***”
Alliance Group honors her desired settlementThe account will not be
called again by Alliance Group and nothing will be reported any credit reports
Mr*** has filed for a chargeback with his credit card companyWe won't be contesting it. For the record, we do have the recording of the transaction and Mr*** spouse clearly authorized the transactionWhat likely has occurred is they changed their mind afterwards, which is
their right to doThis matter remains unresolved, but we have returned it back to Mr's *** creditor for further handling
After investigating the information received, we have found that there was no deposit made into our account for the debt. For clarification - Once an account is placed for debt recovery, the original debtor often purges the file. This may be why the agent at *** was unable to
locate an open balance due to them. Nevertheless, we have returned this account to the original debtor and no further attempts to collect the debt will be made
After a review of this case, we did not discover any instance where the customer was threatened in any way. Our agent explained that proof of payment was needed - without it, the account would be marked as a refusal and returned to the original client. At this time, the file has been
noted and returned to the client. No further contact will nor has been made.Vanessia
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, K [redacted] J***
Our apologies, [redacted] Thank you for bringing the situation to our attentionIt does appear to be a case of mistaken identityYour number has been removed and the matter resolved internally on our endYou will receive no further communication from this company.Thank you and best wishes
Our account of the interaction is significantly different from that which was reported by the customer The account was transferred to AGA for collection purposes We use the information that was given at the time of transfer in hopes to find the correct debtor and collect what was owed Our employees are trained vigorously on what information to relay to the customer as well as the information to request from the customer in order to attempt to collect outstanding debts within the compliance regulations on the federal and state levels as applicable [redacted] followed our company policy as well as FDCPA and Client procedures Claims of misrepresenting [redacted] as anyone more the manager are strongly refuted To date, the account has been closed and no further communications will be made from AGA
It is unfortunate that the consumer is unhappy with the response to her compliant We have reviewed the parameters of the call Albeit the conversation lacked the desired level of respect by all, proper procedures were followed We took this event as a coachable moment for the agent as well as the entire staff in our meeting.As stated before, the consumer's file has been returned to the client and we will have no further communications going forward.We humbly apologize for any inconvenience this may have caused
After a review of the complaint received by [redacted] we are saddened that the efforts to collect a debt has caused him to stress Our records indicate that only one call was made by AGA to the customer At that time, it was explained that we did not have a detailed statement for the charges but referred to him to the correct place to get the [redacted] protected information Numerous incoming calls were made by [redacted] in search for the back up to the debt and each time he was informed of the process to get this information[redacted] was given to him on the initial phone call In addition, AGA is not a scam but a service provider to companies that require collection services for past due debts.At this time, the account has been returned to the client for any further actions Please let us know if any additional information is needed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The customer has been contacted with the information requested Customer has agreed to pay the remaining balance owed and the account will be settled Thanks again for your partnership with our community and in bridging the gap between customers and businesses
The caller stated that he was with Alliance Group and Associates when I asked who he was withI did not record the previous phone numbers that notified me, because at the time they understood I was not the person they were looking for Thanks! [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me. Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me, provided the resolution is actually honored this timeThe number [redacted] that they are calling has been, according to them, "removed" from their system numerous times before but their diligent and enterprising employees seem fully capable of looking it right back up again.Still hopeful, [redacted]
The account has been placed in a Do Not Call status and returned to the client Unfortunately we were unable to fulfill the request by the author of this complaint due to [redacted] regulations that prohibits disclosing such information to anyone other than the consumer Consequently, no information will be mailed out without request from the customer
I have discussed this complaint with the entire team to ensure that all understand what is expected and how it should be carried out At this time, the account has been returned to the original debtor and no further contact to collect on the account will be made by AGA We apologize for any inconvenience
In a review of the inquiry, we have closed the account and will reflect paid in full Thank you for your patience as we worked to investigate the matter.Vanessia A***
Mr [redacted] has been contacted by our office and assured to his satisfaction that the debt has been paid in full The original client has been contacted as well to ensure no further attempts to collect are made Thank you so much, Mr [redacted] , for being so gracious and cooperative.Vanessia A***
We do apologize if the customer had a negative experience with us. We were attempting to collect on a debt that was placed with us by a client. The information that we receive from the client is limited. In cases such as this, we refer the customer back to the originating debtor... for more information. At this time, the account is closed and returned to the client with no further communication from AGA to the client.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Ms*** *** was contacted by an employee yesterday and was
transferred to *** ***She stated she was represented by an attorney
during the call and was immediately made known that under the FAIR DEBT
COLLECTION PRACTICES ACT, her attorney would have to communicate on her
behalf,
(6) after
the debt collector knows the consumer is represented by an attorney with regard
to the subject debt and has knowledge of, or can readily ascertain, such
attorney's name and address, not communicate with any person other than that
attorney, unless the attorney fails to respond within a reasonable period of
time to the communication from the debt collector,”https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-...⇄ /> A voice mail was received from a man name *** *** declaring to be
Mr*** *** attorneyThe call was returned to the number Mr*** *** left on the voicemail and the message was an automated voice that
stated “*** ***”
Alliance Group honors her desired settlementThe account will not be
called again by Alliance Group and nothing will be reported any credit reports
Mr*** has filed for a chargeback with his credit card companyWe won't be contesting it. For the record, we do have the recording of the transaction and Mr*** spouse clearly authorized the transactionWhat likely has occurred is they changed their mind afterwards, which is
their right to doThis matter remains unresolved, but we have returned it back to Mr's *** creditor for further handling
After investigating the information received, we have found that there was no deposit made into our account for the debt. For clarification - Once an account is placed for debt recovery, the original debtor often purges the file. This may be why the agent at *** was unable to
locate an open balance due to them. Nevertheless, we have returned this account to the original debtor and no further attempts to collect the debt will be made
After a review of this case, we did not discover any instance where the customer was threatened in any way. Our agent explained that proof of payment was needed - without it, the account would be marked as a refusal and returned to the original client. At this time, the file has been
noted and returned to the client. No further contact will nor has been made.Vanessia