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Traditions Golf Club

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Reviews Traditions Golf Club

Traditions Golf Club Reviews (60)

After reviewing the recorded call, we used this transaction as a coaching moment for the entire team.  It was stressed that we pay close attention to any calls being made to states that share a time zone such as Alabama. We will have the team lead to contact the customer directly to...

discuss the settlement of the account.  Thanks for bringing this teachable example to our attention.  Vanessia A[redacted]

All, After speaking with the employee and the floor supervisor, we believe [redacted] responded in accordance within [redacted] guidelines.  In order to give the purpose for the call and assure the protection of the customer, she had to first ascertain if the person on the line was...

indeed the right party contact.  Therefore the call did not proceed with an attempt to collect the debt. Nevertheless, the account has been closed and returned to the client.  No further contact will result from AGA.  Thank you for your patience and understanding.[redacted]

Thank you for contacting us concerning the debt.  This account was sold to our client in an attempt to collect the debt.  As the servicer for the client, we spoke to Ms. [redacted] on several occasions and made arrangements with her to collect the balance.  Internal notes...

indicate that arrangements were made and payments collected with Ms. [redacted] knowledge.  Hardships and other considerations were extended to her as well.  The school would not have any information on the payments or balance owed as the debt has been sold for further collection efforts, as this was disclosed to Ms. [redacted].For further payment arrangements or balance owed, Ms. [redacted] is encouraged to contact AGA.

Our account of the interaction is significantly different
from that which was reported by the customer. 
The account was transferred to AGA for collection purposes.  We use the information that was given at the
time of transfer in hopes to find the correct debtor and collect what...

was
owed.  Our employees are trained
vigorously on what information to relay to the customer as well as the information
to request from the customer in order to attempt to collect outstanding debts
within the compliance regulations on the federal and state levels as
applicable.  [redacted] followed our company
policy as well as FDCPA and Client procedures. 
Claims of misrepresenting [redacted] as anyone more the
manager are strongly refuted.  To date,
the account has been closed and no further communications will be made from AGA.

Mr. [redacted]'s final payment to resolve this matter was transacted on 10/21/16. The account is closed and resolved entirely. Pursuant to his recorded authorization on 7/28/16, payments ran against the credit card Mr. [redacted] provided and on the dates he authorized: 7/29 $47.05 and 8/12, 8/26, 9/9,...

9/23, 10/7 all for $31.36 each, and as mentioned the final payment on 10/21 for $31.40. We do retain all transaction recordings and have Mr. [redacted]'s recording on file. Mr. [redacted] telephoned us at [redacted] on 7/28/16 and provide authorization and his payment information. That number has not changed and we are available at that number between the hours of 8:30AM-5:00PM EST Mon-Thur or 8:30AM-3:00PM EST on Fridays. He may also call us at [redacted] during the same hours. We'd be happy to assist him further.

It is unfortunate that the consumer is unhappy with the response to her compliant.  We have reviewed the parameters of the call.  Albeit the conversation lacked the desired level of respect by all, proper procedures were followed.  We took this event as a coachable moment for the agent as well as the entire staff in our meeting.As stated before, the consumer's file has been returned to the client and we will have no further communications going forward.We humbly apologize for any inconvenience this may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
A "TEACHING MOMENT?". Thats fine with regards to the time zone but for arguing with me repeatedly that I did not know the time it was in my own state and yelling at me and belittling me. JORDAN needs to be fired!!!!!!!!!!! Who does she think she is????? Horrible customer service. I want the remaining balance on what I owe wiped away. They are already charging me more that what the original amount was in the first place. These people are crooks!!!!!!!!!!!!
Regards,
[redacted]

In a review of the inquiry, we have closed the account and will reflect paid in full.  Thank you for your patience as we worked to investigate the matter.Vanessia A[redacted]

Alliance Group will fully honor the desired request that [redacted] is requesting. However, the account can not be located by the case [redacted] her name or the number provided in the complaint.  To ensure her request is fulfilled, please have her provide the number that was contacted by...

AGA so that we can purge it from our system.Thank you for your cooperation and assistance.

Thank you for your inquiry on our attempt to discuss a debt that was placed with our firm to collect on behalf of an originating client.  The information used to locate a past customer is often found in the customer's original application or request which often includes the name...

and phone numbers of references.Your account has been returned to the client and no further communication will come from AGA. Thank you for your attention and consideration.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our apologies, [redacted] Thank you for bringing the situation to our attention. It does appear to be a case of mistaken identity. Your number has been removed and the matter resolved internally on our end. You will receive no further communication from this company.Thank you and best wishes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]i am rejecting this repsponse bc I see there are any complaints to this company and nothing is being done.The disrespect I received by phone was completley humiliating and unacceptable. I was willing to pay my debt and bc of todays society and working for fraud I didnt feel the needs to do it by phn. A lot of rules were broken and disrespect was done to me I dont believe the apology is sincere and believe it will continue based on prior complaints from ppl so I will take this a bit further

The account has been placed in a Do Not Call status and returned to the client.  Unfortunately we were unable to fulfill the request by the author of this complaint due to [redacted] regulations that prohibits disclosing such information to anyone other than the consumer.  Consequently, no...

information will be mailed out without request from the customer.

The customer has been contacted with the information requested.  Customer has agreed to pay the remaining balance owed and the account will be settled.  Thanks again for your partnership with our community and in bridging the gap between customers and businesses.

The caller stated that he was with Alliance Group and Associates when I asked who he was with. I did not record the previous phone numbers that notified me, because at the time they understood I was not the person they were looking for.  Thanks! [redacted]

We do apologize if the customer had a negative experience with us.  We were attempting to collect on a debt that was placed with us by a client.  The information that we receive from the client is limited.  In cases such as this, we refer the customer back to the originating debtor...

for more information. At this time, the account is closed and returned to the client with no further communication from AGA to the client.

Pursuant to the rules, we accept this as written cease and desist and dispute. No further communication from this office will occur. The matter has been closed in our office and returned to the creditor accordingly. All calls are recorded and these particular recordings will be retained and...

reviewed.

The phone number that I was contacted from on this occasion is [redacted]

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