Transit Systems, Inc.

My experience with Transit Systems was superb! When my 100+ year-old mother passed away, I was faced with the task of getting her beautiful bedroom furniture (purchased by my dad and mom when they married in 1937) to my brother who lives in Ft. Worth, TX. I live in Oregon. The furniture is somewhat fragile (lots of unique veneer patterns) and the vanity has an attached mirror that's one-of-a-kind.
A friend who had experience with shipping large but fragile antiques suggested I call
Transit Systems. Fortunately I called and was connected to Carol who was able to explain everything in detail...how the items would be picked up by two men who would dismantle and pack each item. She said I would be notified about two week prior to pick up, and would receive a phone call from the guys the night before, giving me the approximate time of their arrival. I e-mailed Carol several times with various question. I always received a prompt reply in which she answered all of my questions and responded to my concerns. She was my contact person throughout the entire move. Of course I knew her work schedule and didn't expect a reply on the days she did not work; however, I had a number to call if I needed an immediate answer. Ever person with whom I spoke listened patiently to my concerns and took the time to explain the details.
I knew it might take up to two weeks for delivery. My brother was contacted a few days prior to delivery, and the night before. My sister-in-law was home when the furniture arrived. The men were wonderful she related...taking the furniture up 16 stairs and placing it where she wanted it. Every piece was inspected as it was unpacked. There were no damages. She was delighted with the politeness and attention to every detail. I think this was "white glove" service at it's best.

Although transit times are not guaranteed and we did send several emails, we are willing to refund $150 as a show of good will.

Transit Systems, Inc. was a pleasure to deal with, start to finish. From the initial phone call, to communications regarding timing of pickup and delivery, to the delivery itself, TSI was prompt, courteous, friendly, and thorough. They kept me posted at every step of the process of getting an antique wall cabinet from Rhode Island to California, and the cabinet arrived in perfect condition. Can't recommend them highly enough.

The customer did not note at
time of delivery that there was damage on delivery.  He notified us 9 days
later that the item had damages. ...

The insurance needs notification either
on delivery or within 48 hours of delivery.  He missed his window to
submit a claim.  The dispatch agent called the customer and did not hear
back.  We called the dispatcher and confirmed the correct phone number.
  Days in transit are not guaranteed but In good faith we refunded him $50 for the late delivery.  Days in transit are not guaranteed.
The terms and conditions that were sent to him and he digitally signed are attached.  It pretty much clears up all of the accusations that he has made against us.

We quickly got a quote and questions answered. We shipped from the terminal and they were great people and professional too. The furniture we shipped arrived on time and the items were just like they were when shipped, no problems at all. We had dreaded having to ship barn wood furniture - it's big and heavy, Transit Systems made it easy and helped make it a smooth process. Overall it was a positive experience, we highly recommend them.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
The boxes were soaked, crushed. This had nothing to do with my packing up. First I was given a date a week away and then Transit System said  can we come tomorrow. I said "Yes". Half hour later a trucker driver called can we pick it up today. I am about 20 minutes away. I again said "Yes". Transit System said I was not ready. Everything was ready. Again the drivers took out a bunch of people stuff and put it in my driveway. If it took then 4 hrs it was not because of me. I have pictures of stuff that was delivered. They keep pointing that I packed it. It did not matter who packed the boxes where soak and crushed. If it had been a few things Then I would of let it go. It is just about everything. I had a caretaker open the condo so they could put the boxes in. She sent me pictures of the boxes and road iron table again CRUSHED, SOAKED AND LEG ON THE TABLE BROKEN. I liked them to explain the soaked boxes.
I will not stop until I get something back for my lost. I have had stuff moved a lot and I never saw such a mess. This Company should be ashamed of them self.

I contacted TSI and spoke with a salesperson named Brian. He appeared professional and provided me with a quote for moving some furniture, books and fragile items from my mothers house. The items were to be transported from Colorado to Arizona. When I said I would have the china and the glassware professionally packed by Federal Express for this move to ensure their safety Brian assured me that the movers would pack these items. In fact, the White Glove Service he mentioned is promoted on their website and he convinced me that they would take care of it. He said they would pack all the fragile items. He said that the china would be professionally packed and described how that would happen. I proceeded with that assumption and contracted this service. How wrong I was. Heirloom glass arrived broken. No care was taken with it. By some miracle the china arrived unscathed but not for lack of trying on the part of the movers. When I finally discovered where it was amazingly it was intact eventhough it had three heavier boxes on top of it. No care had been taken to protect this. When I called Brian, clearly upset and irate, he just mentioned filing an insurance claim and showed absolutely no concern for my loss. I called back and spoke with a young lady named Jessica who was absolutely no help and began to see I had not contracted the white glove service. At no time did Brian indicate I had not. Jessica displayed poor customer service skills and showed the same lack of remorse for my loss that Brian had. I asked to speak to her supervisor and was informed that "He doesn't like to talk to customers". Small wonder. I will most certainly file a complaint with Revdex.com and Angies List. This was a terrible ordeal and I am only grateful that I did not sustain more loss from using this company.

Using Transit Systems, I recently shipped a small number of furniture items from Virginia to my daughter in another state. The whole process was simple, from getting a quote to loading up the truck to the final delivery. Everyone along the way was helpful and professional, and the items were delivered undamaged and more quickly than we expected. My only complaint was that the movers were a an hour late arriving at my house and I would have appreciated a phone call telling me they were running late. Overall, I was so pleased with the process that I am willing to overlook this minor inconvenience. Thank you to all involved! I would definitely use this company again.

AVOID this company! My coffee table was essentially drop kicked across the country. 3 of the 4 legs arrived broken, the wood was gouged in 6 different places, and pieces of trim were missing. In the end, the insurance that we purchased through Transit Systems (Moving Insurance, LLC dba R[redacted] Insurance Group, LLC) covered $86 of $360 worth of damage. The amount of documentation and forms they require pretty much ensures that they will never have to pay a claim.
It is hard to believe that a professional moving company could botch the delivery of a single coffee table so badly. The insurance they offer is a scam as well. I don't know how they stay in business.

Transit Systems exceeded any expectation I had for a moving service. My large sectional couch traveled from Iowa to Los Angeles in 1 months time. The two men who dropped it off were so pleasant, got the job done in record time (with record heat outside I might add!) and made sure I was satisfied before they left. Will definitely use Transit Systems again and recommend to all my family and friends.

Recently my mother passed away and left me a Great Grandfather Clock and a large music box called a Regina, both had belonged to my great grandparents since the 1800's, I had loved them since I was a child, my son who also loves them built a new home in Iowa and I am retired and travel so I didn't want to leave over $30,000 worth of gorgeous antiques in my home in Florida so I hired Transit Systems to move them, I don't know if I have ever been as nervous until they arrived and everything went perfect. Someday hopefully my son will pass them on to my grandson.

I would be happy to respond to the complaint but I need information to find this shipment in our system.  The complaint did not list an order number or a last name so it is impossible for me to do the research.

We never promise specific time frames without checking with our
carrier first and there is no proof that this...

was requested at the time of
booking.  If she had noticed that it wasn’t on the contract at the time of
booking then she should have called in immediately- I didn’t hear about this
request until after it was picked up!  Our terms and conditions clearly
state that it takes 15-20 business days from pickup to delivery and we
delivered in less than that- this picked up on 5/14 and it delivered on 6/2 (12
business days- we do not count weekends and we do not count Memorial
Day.) 
 
The pickup was admittedly a mess.  Our carrier contracted a
crew that behaved the exact opposite of how we would like them to behave. 
They arrived in a rented van, instead of a truck, claimed they had never moved
furniture before, and bribed our client for a tip in order to “not charge them
extra for added on pillows.”  The client called in in the middle of the
pickup and I immediately went on the offensive, trying my best to fix the
situation.  I had the carrier send us pictures and the inventory of the
pickup to ensure that all of the items were there and packaged correctly. 
The carrier sent me pictures mid packing and while I requested pictures of the
items before they were packed and again to see the full packing- I never
received them.  Since I’m not in the Midwest location I cannot force them
to give me more than what I received.  We usually don’t provide these
pictures for our clients, but I got them to try to set their minds at
ease.  While I understand their frustration in not having exactly the
picture they asked for, we were not required to submit them, and everything
arrived in good condition, so why continue to complain about it?
 
When I spoke to them during the pickup process I told them at
the end of the shipment we would assess the situation and if a refund was
necessary, we would process one.  I was not aware that this had delivered
as they contacted the Revdex.com instead of contacting us and our dispatcher told us
it would deliver this week- so it actually arrived early.  We would be
willing to give a $100 refund for the inconvenience and concern that was caused
at the pickup.

Save your money!!!
I contacted Transit Systems Inc. Moves for Seniors to coordinate my move.
Based on questions about the contents of the proposed move. Moves for Seniors estimated a cost of $6533.36. IAW their terms and conditions, they charged my credit card for approximately half of the estimate ($3265.00).
Note that their terms and conditions have provisions for raising the eventual cost, but no provisions for reducing the cost, if the actual cost is less than the estimate.
After the move was completed, the mover “misspoke” and told me the total cost of the move ($5280.54). Moves for Seniors then revised the estimate on their invoice to $8545.54 and noted that it was paid in full. Moves for Seniors took the total cost, and charged that to my credit card. They had previously charged my credit card half of the estimated cost, for a total of $8545.54 charged to my card.
When I brought the above to the attention of the Senior Partner Services Manager, I was told: “The original quote and invoice from Moves for Seniors was for $6533.36. This is the price of the move.  The mover misspoke in talking to you about the cost of the move. I apologize for any confusion that this may have caused. We are going to refund you 
$ 2012.18”
(Note again, that the estimate is the price of the move, without any regard to a reduction in actual cost.)
I then responded with the following: “Thank you for the response. So if I understand your answer...Transit Systems charged $1252.82 for their service. I would have saved that amount, if I had dealt directly with the mover.”
I then told her that I intended to post negative reviews on the Revdex.com, Yelp, Google, and others ( I could not find a way to post it to Moves for Seniors site). To which, she asked me to wait while she tried to find another solution and wound up elevating the situation “to management.” I have waited two business days, and haven't heard anything more.
The movers did an excellent job, and I have no complaints with them.
Moves for Seniors charged approximately 38% of the $8545 invoice, and now wants to charge approximately 19% of the $6533 price. 
I feel this is an unreasonable charge for the minimal service they provided. 
Save the cost of Moves for Seniors, and contact a mover directly!

This is basically a rehash of the initial complaint but I will try again.
1) Lost part of my shipment.  There were items that were misplaced and the carrier is in the process of finding them and redelivering them.
2) Didn't deliver on time.  As per the terms and conditionas that were sent and digitally signed, transit times are approximate and not guaranteed.  That being said we issued a refund as a sign of good faith.
3) Mixed my shipment in with other deliveries.  We handle small shipments and the only way to do that cost effectively is to conolidate with other small shipments.   If you wanted to have your items be the only ones on the truck, you would have had to pay for the whole truck and not just the small portion that you used.  The charges would have been in the tens of thousands.  The moving process in general is a huge logistical undertaking.  On occasion, things get mixed up or misplaced.  Usually, it is a result of human error.  To accuse people of stealing is an emotional response to an unfortunate situation.  It doesn't make it true though.
4) Absolutely no sense of urgency to help.  There is a huge sense of urgency on our part because we don't like situations like this anymore than the customer does.
5) Doesn't return phone calls.  This issue is with the carrier and not us.  You contracted with us and all communications should have been through us, that is what we are here for.
6) Still missing items (family heirlooms). The carrier is doing everything in their power to get these items to you and we are staying on top of them to see that they do.
7) Need I say more? No thank you.
8)  I requested this shipment through Transit Systems, Inc. They apparently contracted out to this company, [redacted] Moving with a reputation for stealing boxes. See number 3.
9) The scheduler took my payment, and then left for maternity leave the following day. No heads up given there. We have an entire team in place to handle shipments once they are scheduled.  The fact that your sales person went on maternity has nothing to do with anything.
10) I was told that this was white glove service, and not to pack anything. It was not. White Glove Service is a 2 man inside pick-up and delivery.  The carrier takes care of preparing furniture items for transport.  I'm not sure what "It was not" means.
11)  I needed the shipment by May 4th. After they picked up the shipment (we had 24 hours notice if they were to get it there on time), I was notified by another person that the shipment would be late due to driver issues and truck issues. Now we were looking mid-week the following week. Finally, I get a call from the driver about May 6th. He can deliver the following day. Of course, that was an over-promise. He realized other shippers' items were in front of mine and couldn't get them off in time. Finally, I get the shipment May 9th. Missing two Persian rugs, and a box. One rug was located before they left. The other was not. It was mixed in with another shipment and had to go all the way back from Portland to Pennsylvania. Still missing a box. I was told by Sarah that they would [redacted] the rug to me. No follow up, nothing. This was last week. Apparently, though, due to the cost, management cancelled that. Unfortunate mechanical error and human error which was the other reason for our good faith refund.
12) No call, no follow up. It is supposed to finally make it in June. Lastly, when you call them, they rarely return calls, they don't tell you when you are speaking with the wrong person (first talking to Nick, then Sarah, then was told to call Transit Systems after a week), and your lost items? Those are an inconvenience. They won't email you a claims form. Absolutely zero proactive communication here. So if you want to lose some of your shipment, a bunch of excuses, and a terrible experience all around, [redacted] Moving & Storage is your go to. Otherwise, would avoid at ALL costs.  See number 5.
13) Oh, and if anyone sees Box 51 (red sticker), let me know. Would love to have those items. Agree with some other reviewers that there is likely some theft going on here. It's hard to imagine it's sheer incompetence on this level.  It is somewhate libelous and also difficult to prove that someone would steal a box.  The moving process in general is a huge logistical undertaking.  On occasion, things get mixed up or misplaced.  Usually, it is a result of human error.
Asked for a refund, the manager, Jessica C[redacted], offered $200. Based on the terms and conditions that were sent and you digitally accepted, we were not obligated to refund anything.  We refunded the $200 as a sign of good faith and continue to work diligently to resolve your issues.
We have been in business for 26 years and arrange approximately 10,000 shipments every year.  The overwhelming majority go off without a hitch.  When things do go wrong, we do everything in our power to resolve them as amicably and quickly as possible.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am partially rejecting this response with caveats because:
1) We have been in business for 27 years and have never had our license revoked.
RESPONSE:  I did initial research over the internet to see if this company could provide a service I requested.  Once I started running into coordination issues with TSI and its carriers, I began to question the trust and integrity of the company.  Upon further research there is a statement stating TSI had its license revoked on 11/23/2003.  While I cannot verify the accuracy of that claim, there are enough complaints about that it had merit.  The source of that statement came from [redacted]. 
However, I accept the response that TSI provided above since I cannot verify accuracy of the web reviews and I have to trust that a company knows whether or not its license has been revoked.
2) We make it clear up front that our carriers handle several pickups and deliveries on each run that they do and customers need to have flexibility because of the logistics involved.
RESPONSE.  I absolutely reject this statement.  First, Brian M[redacted] did not go over the contract with me at the time of purchase even after I stated I was in the military and I have a very tight schedule.  Next, Brian M[redacted] told me everything is in the contract.  Section 3, Statements 1 and 3 of TRANSIT TIMES in the contract are misleading and does not provide detailed enough information about me not having any choice in terms of coordination from the shipper.  Below are the terms in the contract with my interpretation in parenthesis.
TRANSIT TIMES
“This shipment will be handled by an over the road crew responsible...⇄ (I understand this statement but it does not state how my shipment will be picked up, when it will occur and what restrictions are placed on this shipment and TSI did not provide details at time I signed the contract.)
“Dispatch will call 24 – 72 hours in advance to coordinate the p...⇄ (I acknowledge I will get a call 24-72 hours in advance but the key word is too coordinate.  The shipper called me to tell me the date and time of pick with no ability to make any changes.  I either had to accept or not accept the date and time and then wait 3-4 weeks later hoping that a pick up time will work for me.  That is not “coordination” in legal terms and is quite misleading in the contract and with no further explanation from TSI and the carrier would not be flexible enough in allowing me to move times to accommodate my military work schedule.
RECOMMENDATION:  Provide necessary training to call takers to make sure they explain what the terms of the contract means especially when the customer may have scheduling concerns.  I would have been much more reluctant to accept the contract knowing I had no say in my delivery date unless I provided an additional $350 for premium service to set my date/time of my choosing to accommodate my schedule.  Had I know that from the beginning, I would have gone with a competitor who was offering the premium service at a slightly lesser charge but still provide  premium service of my date/time of my choosing.
3)  We attempted to accommodate your tight time frame with a local provider and despite our best efforts, they simply dropped the ball.
RESPONSE:  I accept this statement.  It was only after two unsuccessful and frustrating attempts of trying to schedule a pickup did TSI provide me the option of a premium service for $350 more to set a date/time of my choosing.  Had TSI explained this to me in the beginning instead of leaving it to me interpreting the terms of the contract on my own, and then later upgrading to premium service only after calling back for more help since I could not align dates, I might have been more forgiving when the local provider failed.
  
4) We sincerely apologize, appreciate your service to the country and issued a full refund yesterday after getting off of the phone with you.
 
RESPONSE:  Apology accepted and I acknowledge the refund.  Because other reviews state that people have had problems with refunds.  I want to keep this complaint open until it actually enters my account (I realize it also depends on my credit card company’s processing time). 
Overall once I get my money back into my account and TSI considers my training recommendation, then I will consider this event closed.
 
Regards,
[redacted]

The customer service agent, Carol T[redacted] did a very good job with submitting a timely quotation, answering my questions, and facilitating the shipment of a Grandfathers Clock.
The pick- up and packing were accomplished on time and the delivery was made as reported to us.
I would definitely recommend this company for moving your items.

I was mistaken in my initial response, the carrier did not do any packing.  I have reached out to them for a response to the complaint.  Please keep in mind that these crews are over the road drivers and have several pick-ups and deliveries that they are responsible for.  There is a lot of logisitcs involved and on occassion, loads need to be rearranged to fit into a particular trip route.  Although it is rare, human error does occur and items are mistakenly delivered to the wrong client. 
From the carrier:
This was a last minute book that we picked up. 
With the cable wires it is the requirement to make sure that the
cables are higher than 13’3” to allow for safe passage of trucks. Our drivers
responsibility is to make sure they don’t hit what’s on the road. If she
contacts their local utility company they should take care of it with no
charge. 
She was scheduled to deliver on the evening of the 26th
or the first thing on 27th. She contacted your office at 10 AM on
the 25th to see when would be coming at that point it wasn’t locked
in but we texted to the drivers to give her a call later in the today which she
states occurred in her complaint. 
As far as the crushed boxes we have sent her claim forms and we
will address the claim once we receive them back. Our claims department spoke
to her several times last week. We always say in our chargeback that we can not
process the claim until funds are verified and payment is received in whole so
it is important that this chargeback does not prevent us from moving forward
with this and they release the funds to you. Also our office did not provide
any packing services for this customer which seems to be the majority of broken
items.
We have also been in touch to pickup the items that were
incorrectly delivered. She left them on the back porch because she is no longer
in Florida.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
MESSAGE FROM BUSINESS:This is basically a rehash of the initial complaint but I will try again.
1) Lost part of my shipment.  There were items that were misplaced and the carrier is in the process of finding them and redelivering them.
I have not received one phone call, email, or contact from them in weeks.  Zero.  
2) Didn't deliver on time.  As per the terms and conditionas that were sent and digitally signed, transit times are approximate and not guaranteed.  That being said we issued a refund as a sign of good faith.
As discussed with the original person, if they couldn't deliver on time, I needed to use a different service.  I was told that I needed to have my shipment ready the following day so they could make it on time.  She was very aware of the timeframe requested.  
3) Mixed my shipment in with other deliveries.  We handle small shipments and the only way to do that cost effectively is to conolidate with other small shipments.   If you wanted to have your items be the only ones on the truck, you would have had to pay for the whole truck and not just the small portion that you used.  The charges would have been in the tens of thousands.  The moving process in general is a huge logistical undertaking.  On occasion, things get mixed up or misplaced.  Usually, it is a result of human error.  To accuse people of stealing is an emotional response to an unfortunate situation.  It doesn't make it true though.
I'm not talking about having my items on the same truck as other shipments.  I'm saying you literally had my shipment mixed into another section of the truck in someone else's shipment as evidenced by the fact that you had to drive the pieces you almost lost out to us on a second trip that we just received!  In other words, you did not even keep the shipments together inside of the physical trailer properly.
As for stealing, one simply needs to read the carrier reviews for [redacted] on every site they are reviewed.  Clearly, I'm not the first person to be concerned about this.    
4) Absolutely no sense of urgency to help.  There is a huge sense of urgency on our part because we don't like situations like this anymore than the customer does.
Again, no proactive calls.  In fact, no calls at all.  No communication.  None.  So, I don't see how this involves a sense of urgency.  Not to mention, you told me you shipped my rug you mixed with other shipments via [redacted], and then didn't.  
5) Doesn't return phone calls.  This issue is with the carrier and not us.  You contracted with us and all communications should have been through us, that is what we are here for.
That's because the carrier didn't identify themselves to be separate from you until 2 weeks afterwards.  I've received no phone calls from either of you in two to three weeks.
6) Still missing items (family heirlooms). The carrier is doing everything in their power to get these items to you and we are staying on top of them to see that they do.
How would I know they are doing everything?
7) Need I say more? No thank you.
I think this is typical of the petty response and handling of the shipment by your company.
8)  I requested this shipment through Transit Systems, Inc. They apparently contracted out to this company, [redacted] Moving with a reputation for stealing boxes. See number 3.
9) The scheduler took my payment, and then left for maternity leave the following day. No heads up given there. We have an entire team in place to handle shipments once they are scheduled.  The fact that your sales person went on maternity has nothing to do with anything.
10) I was told that this was white glove service, and not to pack anything. It was not. White Glove Service is a 2 man inside pick-up and delivery.  The carrier takes care of preparing furniture items for transport.  I'm not sure what "It was not" means.
11)  I needed the shipment by May 4th. After they picked up the shipment (we had 24 hours notice if they were to get it there on time), I was notified by another person that the shipment would be late due to driver issues and truck issues. Now we were looking mid-week the following week. Finally, I get a call from the driver about May 6th. He can deliver the following day. Of course, that was an over-promise. He realized other shippers' items were in front of mine and couldn't get them off in time. Finally, I get the shipment May 9th. Missing two Persian rugs, and a box. One rug was located before they left. The other was not. It was mixed in with another shipment and had to go all the way back from Portland to Pennsylvania. Still missing a box. I was told by Sarah that they would [redacted] the rug to me. No follow up, nothing. This was last week. Apparently, though, due to the cost, management cancelled that. Unfortunate mechanical error and human error which was the other reason for our good faith refund.
12) No call, no follow up. It is supposed to finally make it in June. Lastly, when you call them, they rarely return calls, they don't tell you when you are speaking with the wrong person (first talking to Nick, then Sarah, then was told to call Transit Systems after a week), and your lost items? Those are an inconvenience. They won't email you a claims form. Absolutely zero proactive communication here. So if you want to lose some of your shipment, a bunch of excuses, and a terrible experience all around, Donn Farr Moving & Storage is your go to. Otherwise, would avoid at ALL costs.  See number 5.
13) Oh, and if anyone sees Box 51 (red sticker), let me know. Would love to have those items. Agree with some other reviewers that there is likely some theft going on here. It's hard to imagine it's sheer incompetence on this level.  It is somewhate libelous and also difficult to prove that someone would steal a box.  The moving process in general is a huge logistical undertaking.  On occasion, things get mixed up or misplaced.  Usually, it is a result of human error.
Clearly, taking responsibility is not your strong suit.
Asked for a refund, the manager, Jessica C[redacted], offered $200. Based on the terms and conditions that were sent and you digitally accepted, we were not obligated to refund anything.  We refunded the $200 as a sign of good faith and continue to work diligently to resolve your issues.
We have been in business for 26 years and arrange approximately 10,000 shipments every year.  The overwhelming majority go off without a hitch.  When things do go wrong, we do everything in our power to resolve them as amicably and quickly as possible.
I disagree based on the experience that I have had.  My attorneys are working on dealing with this as we have previously discussed.  [redacted], with [redacted] in Lake Oswego, OR has the info.  
Regards,
[redacted]

Extremely easy and very satisfying experience shipping furniture from the east coast to Colorado. The quote process was painless, and once I decided to ship the furniture everything went like clockwork. Furniture was packed and protected extremely well, and arrived in great condition.