Transit Systems, Inc.

The customer service agent, Carol T[redacted] did a very good job with submitting a timely quotation, answering my questions, and facilitating the shipment of a Grandfathers Clock.
The pick- up and packing were accomplished on time and the delivery was made as reported to us.
I would definitely recommend this company for moving your items.

My husband and I selected TSI (august 2015) to move a wall unit from the manufacturer in Florida to our home in Ohio. The manufacturer carefully crated the wall unit, put it on pallets, wrapped in plastic and strapped the pieces down prior to TSI picking up the unit. A week later when we received the unit part of the unit's doors were cracked and split, the top molding was gouged and crumbled and the unit's crown molding was scraped along the edges. However, the unit had been "re-wrapped" in additional plastic and the damage wasn't immediately noticed. Did they think we wouldn't eventually discover the damage? Our unit appears to have wrestled with a fork lift and lost. We should have read all the previous reviews from "real" people describing the horrible experiences with TSI. BUYER BEWARE!! this company could care less once they have your money. Hope our experience saves someone else from making a bad choice........go elsewhere.

Review: I had difficulty setting up dates due to a remote location. The pickup was several hours late due to weather. I can forgive this. BUT , then there is the damage on the items due to your packers not doing their job .

Dresser 1 - They removed a mirror for packing purposes, but the way it was removed from the furniture stripped the ability away to replace the mirror back onto the furniture. I have to hire someone to now do repair the furniture.

Antique Sewing Machine - They did not pack the iron legs correctly. They left them hanging inside the box without putting anything around them to support them or from having them breaking through the box. The two legs did break through the box and were severed from the machine. Now I have to hire someone to weld them back on this antique.

IF YOUR STAFF packs it wrong initially… Why do I need to have insurance to cover this?Desired Settlement: I want at least a 50% REFUND to cover my costs for repair. And that is not going to be enough to cover the full costs of repair.

Business

Response:

Tfederal government limits liability for carriers to 60 cents per pound. We offered you additional coverage in the event that something was damaged or disapeared regardless of the reason for the damage. You took advantage of the free insurance that we provided to cover your china cabinet. Based on the inventory that you gave us, you did not tell us that you were shipping a mirror or the crew would have been prepared and there would have been a charge to pack it properly. The majority of our customers pay for the additional coverage to protect themselves in the event of damage. It is not fair to them to pay claims for customers that did not purchase the additional cioverage. As a show of good faith, we would be willing to refund $100 to the credit card on file.

Review: On March 3rd of 2014 I hired Transit Systems to move a redwood table from [redacted] CA. to [redacted] NC. The table was not delivered until May 17th. After numerous calls and emails to Transit Systems to complain about the delay they gave me the direct number of [redacted] since they had contracted this company to move the table. After talking with [redacted] they explained the delay was caused by an error they made; they had picked up the wrong table in [redacted]. After talking directly with [redacted] and making sure that Transit systems was aware of the issue, [redacted] promised to refund $500 of the fees. About a week after the table was delivered we call [redacted] to ask when we were to receive a refund. A person from the company sent me an email of the copy of the check and said it was sent on May 16th. Its May 28th and I have still not received the refund.Desired Settlement: Refund of $500 as promised.

Business

Response:

I sincerely apologize. This is the first that I am hearing that the check from [redacted] was not received yet. A phone call to us would have been all that it would have taken to get this remedied. I have contacted [redacted] at [redacted] to find out what the issue is with the check. If you do not hear from them, or receive the check by next week, you can call me on my direct line and we will issue a refund to your credit card. [redacted]Director of Operations[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me assuming their proposed actions to resolve this issue is handled as they stated. If I do not hear from them by early next week I will call them directly as they requested to receive the refund on my credit card.

Regards,

Review: I contracted with Transit Systems to move my daughters stuff from Washington DC to a storage facility in New York. The plan was for her to load everything up in DC on Friday and she would meet the movers in New York in time for her to leave New York on Wednesday night. It was extremely important for her to leave New York on Wednesday.

They promised to call the day before everything would be delivered to the storage facility so my daughter could meet the truck and unload everything.

The disaster begins:

* With no call in advance the truck delivers everything to the storage facility on Tuesday. Since my daughter is not there, the storage facility can't accept delivery. The storage company calls my daughter to tell her about the botched delivery. Transit Systems does NOT call.

* My daughter immediately calls Transit Systems to arrange delivery on Wednesday. Transit Systems says it is impossible to make the delivery on Wednesday. No amount of pleading can change things, so my daughter rearranges things to be in New York on Thursday. She speaks with [redacted] who very clearly assures her that her delivery would be the first of the day on Thursday and that the only reason for the truck to be late would be traffic (which she even made sound unlikely).

* Thursday morning finds my daughter sitting there for hours with the guy we hired to help her put the boxes in storage. When the truck finally shows up at around noon, the driver tells my daughter that he had never been informed that hers had to be the first stop. He was never even given a requested arrival time. Apparently that was something just made up by Transit Systems

* The final insult- most of the boxes are destroyed and/or completely opened.

Now comes the inexcusable part- where Transit Systems shows a complete lack of integrity. I send an email complaining about all of this and requesting a full refund. [redacted] calls me back and assures me that Transit Systems will work with me to make things right. He explains that they will satisfy our claim through 3 ways- the insurance company (covering lost or damaged items), the shipping company (refunding payment from Transit systems, which is a broker rather than an actual mover), and "my own pocket" (Transit Systems will make up the difference).

I explain to [redacted] my daughter won't be able to assess the damage for a while and he tells me not to worry- "we've settled claims three months later". When my daughter finally goes back to NY, she is unable to go through all of the boxes because they are tightly packed in a small space in the storage facility and will be there for two more months. Since I requested a refund based on them screwing up every aspect of the move, causing several changes in our plans, extra cost for someone to help my daughter unload, as well as the smashed boxes, (rather than lost items), I did not want to wait any longer. After several days of unanswered calls and emails, [redacted] sends me an email saying they will refund less than 20% of the cost of the move. That is what is known as adding insult to injury.Desired Settlement: Honor their commitment to "make things right" after completely botching our move. Refund our entire payment of $524.15.

Business

Response:

First, I would like to apologize for the issues that occurred with your daughter's shipment. Secondly, I will be issuing a full refund of $524.15.We have been in business for 25 years and arrange for close to 8000 shipments per year. We have a select group of carriers that we use to handle our shipments and have been doing business with them for years. YRC handled your daughter's shipment and they are one of the oldest, largest and most trusted carriers in the less than truckload industry. They are certainly not perfect (no carrier is). They were required to call to set up a delivery appointment on the 11th and failed to do so (incorrectly thinking that they were doing a commercial delivery and someone would be on hand all day). We called YRC and spoke with [redacted] who assured us that she would schedule a 9:00 am delivery for the 12th. Apparently, the dispatcher failed to inform the driver. [redacted]Director of Operations

I would definitely use transit systems again and have told many people how reasonable I thought their rates were. Drivers were friendly and helpful and we're right on time with both pick up and delivery.

Review: To Whom It May Concern,

After much thought, I have concluded that I was overcharged for my shipment from New York City to [redacted], AZ. I was referred to Transit Systems with the belief that my shipment would be handled in a professional manner. Unfortunately, this is not what I experienced. I was initially charged a deposit based solely upon an estimate. Prior to authorizing a deposit, Susan O[redacted] (Transit Systems) confirmed that my shipment would be picked up on either Saturday, July 12th or Sunday, July 13th. I also received additional confirmation from [redacted] Moving Company for Saturday July12th, which is outsourced by Transit Systems. I received a No-Show and No-Phone call on either days. After several attempts over the weekend to contact both Transit Systems and [redacted], I was finally contacted on Monday. I was informed that the truck designated to pick up my items had broken down. Although, Transit Systems was aware that my flight out of New York was scheduled for Tuesday morning, I was advised that my shipment would not be picked up until later that week. After much pleading and convincing, arrangements were made to pick up my items on that Monday. While, these events were out of our control; I should have been informed by telephone on Saturday or Sunday of this delay. This hold up inconvenienced me and my family.

After receiving the shipment, I was charged $1,862.92, without an explanation. I was not provided any details on the actual weight of my items. I believe that this was mis-managed and should be refund a great portion of the last charge. After speaking another Transit Systems representative, I was offered an insulting refund in the amount of $250.00 which was then risen to $300. It was explained to me that Transit Systems did not make any money off of my shipment. I found this statement unprofessional. Whatever payment arrangements Transit Systems makes with outside moving vendors, has nothing to do with me. I am extremely disappointed in how I was handled. I welcome the opportunity to discuss a larger a refund to rectify the situation. Please contact me at your earliest convenience. Thank you for your swift response.Desired Settlement: a refund, I had plans on spending that Sunday & Monday with my terminally ill grandmother , who has stage 4 colon cancer. because of this delay with the contract which was for july12th I was unable to do so. I can NEVER get that time back. why should you make a profit of me if the contract was broken? thank you.

Business

Response:

[redacted] was given a price quote of $2071.57 based on the inventory that she had given us. She was informed that the final charges would be based on the actual weight of the shipment. When she called to schedule, she was told that half would be charged that day and the balance would be charged after the shipment picked-up. Her card was charged $1023 on July 8th. After her card was charged, she called to reduce her inventory and her quote was adjusted to $1862.23. The balance of $839.33 was charged on July 29th. On the day of pick-up [redacted] gave the driver an additional 14 plastic bins and 6 boxes without informing us. These items were not included in her quoted price of $1862.23. Because of the issues with the missed pick-up, we did not charge her for the added items. If anything, [redacted] was undercharged.We are also very upset that our carrier ([redacted] Delivery Services) failed to show up and failed to have the decency to call to say that they were not going to show up on July 12th or 13th. Their truck broke down but there is no excuse for not calling. We are not in the office over the weekend and as soon as we got back in Monday morning, we started working on a solution and made sure that the items were picked up that day. We make it perfectly clear (verbally and in our terms and conditions) that we do not guarantee pick up or delivery days and that we do not refund money if they are missed. That being said, we offered $300 as a good will gesture to compensate for the inconvenience and the lack of communication from our carrier.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Good Evening,I am not pleased with the response that Transit Systems provided. Their allegations are false. The only additional items included were 1 car seat and 2 mini mouse chairs. Fourteen additional bins is absolutely absurd. When my packages arrived, the company that Transit Systems outsourced had rearranged my items unbeknownst to me and sorted them into other boxes that I had not initially provided. I was never given a cost based upon true weight. I did not ship furniture. My shipment included clothing, crib and (4) infant items. This is clearly an issue that needs to be resolved between Transit Systems and [redacted]. I expressed my frustrations and concerns with the [redacted] delivery staff when they arrived. I was informed that [redacted] is unprofessional and unorganized. As I discussed the invoice with the driver, he informed me that I had been overcharged for the shipment. My items should have never been priced so highly. Transit Systems did not offer any immediate resolution. As a matter of fact and I will go on record, I was informed by the Transit Systems staff that my shipment would be delayed pick up for later that week. They also insinuated that I have someone from my family sit in the house that week until the shipment was picked up. This was an unrealistic suggestion, since I was relocating to another State. It was only after I challenged the week delayed shipment several times, that Transit Systems provided a pick up on that Monday. Yes, Transit Systems had the audacity to offer me a refund in the amount of $300, stating they had not made a profit from this shipment. As I stated previously, Transit Systems arrangements with an outsourced vendor is not my concern. I hope my response clearly states why I am rejecting the response. I am extremely disheartened on how I have been handled. I appreciate your response and additional suggestions on how to bring this matter to resolve.

Regards,

Business

Response:

You will see a $350 refund to your credit card by mid next week.

Consumer

Response:

Okay thank you. I will let you know.

Regards,

I needed to ship 800 pounds of furniture and boxes from El Paso, TX to my sister in Indiana. After much Internet research, I selected Transit Systems Inc. Joshua K[redacted] assisted me in estimating the weight, quoting a price ($2200) and setting up the shipment. He did a great job and kept me informed every step of the way. The driver and one crewmember actually called to see if they could come a day early which worked out well for me, were extremely professional, did an excellent job wrapping furniture and wasted no time getting the items loaded. My sister was given 24 hours notice before delivery and said everything went very smoothly on her end. Delivery was made in the timeframe as promised and the price what was the amount quoted. My sincere thanks to Joshua and everyone at TSI for the great service. I would highly recommend them.

Transit Systems was amazing from when I first contacted them about moving my grandmother's 100 yr-old upright piano from my sister's house on Stillwater OK to our house in Florence SC. Joshua was the representative, his picture was shown so I could put a face with the voice. He was able to give me a quote, I selected the white glove service since the piano is so heavy, and also purchased $2000 additional coverage which only cost $30. Total price for the move was $1250. They were able to pick up the piano within 3 weeks from when I called, it was delivered to us in another 3 weeks as the driver was making stops along the way. The driver and his assistant were amazing, they were able to back the truck up to our back steps and have the lift cover the top step so all they had to do was roll the piano which they had put on the dolly into the sunroom. Then they moved into a back bedroom from there, they did have to go over a little step. The piano was securely wrapped in blankets and was in excellent shape. Ronnie and Travis were amazed that a 100 yr-old piano was in such good condition, the ones they had moved previously were only in fair condition. I would definitely use TSI again!

Review: On 7/22/2014 I was quoted by Kathy INVOICE NO [redacted], to move some items from [redacted], Texas to [redacted], California. On 7/23/2014 my invoice was paid in full by my [redacted]. Pickup was on 7/25/2014, where Transit Systems sent 2 men to pick up my sectional sofa, Queen size mattress/bed frame, 2 sets of slats, and 42" Flat Screen TV (in box). My boyfriend and I were present at the time, and offered the movers help with my things- which they declined- and proceeded to complain about the walk through the parking garage being "so damn far". In all it took them less than 1 hour to remove my things from the premises and onto the truck. Transit Systems sent me an email confirmation saying that they require 1-4 weeks for delivery of my items from date of pick up.

On July 31, 2014 I received a voice mail from Kathy stating that the movers who collected my items said they had to go down 5 flights of stairs (false, I live on the 3rd floor, there aren't even 5 flights of stairs around.) and that they would be charging me an extra $200 because I told them there was an elevator. Not only IS there an elevator- I rode it down to meet the men and show them to my apartment. The movers CHOSE not to use the elevator. I declined to pay the $200, told Kathy that my boyfriend and I offered to help and movers declined.

3.5 weeks go by- no call from Transit Systems. I begin calling Transit Systems daily in regards to the whereabouts of my items. Each time either a representative says they will call me back, and fails to do so, or they tell me my things will be arriving a week from current date. (Never happens.) Then I begin calling and emailing Kathy asking for her to return my call in regards to my items. No response. On 8/20/2014 (2 days until 4 weeks) I receive an email from Ryan (Kathy's assistant) stating that he would hopefully know more about my shipment at the end of the day. I respond stating that I look forward to hearing again from him, and he responds later that day saying "Hello Courtney. I have been told by the carrier that the delivery will be made the week of the 1st. " I respond telling him that something else needs to be done, and then no response.

I continue to try and call Kathy AND Ryan, stating that I need to have a supervisor call me, etc- NO RESPONSE. On Sept 2, 2014 I send an email to Kathy, AND Ryan stating that it has been 5, soon to be 6 weeks and that I need to know where my items are. I explain to them that I am living on an air mattress, and feel taken advantage of as a customer. I also state boldly in the email that I am ready to file with the Revdex.com, and I need a supervisor to call me back IMMEDIATELY. No response.

On Sept 3, 2014 I receive an email from a man named Troy at T.Systems (he had CC:'d Ryan and a man named Philip T[redacted]) stating that he had tried to get in contact 3 times with the carrier about my items with no luck. After that, nothing again until Sept 4. 2014 I receive a call from a man named Tim S[redacted] in Texas who said that I should have received a phone call a long time ago, that they are behind, and that they are working on locating my items. He told me another person would call me the following day, which never happened. It is now Sept 10, 2014, and STILL NOTHING from Transit Systems. It is two days shy of SEVEN WEEKS since they picked my items up. I held up my end of the contract by paying $1,477.35 IN FULL before my items were collected. I have been sleeping in an empty house on a blow up mattress this entire time, and it is starting to affect my health and job.Desired Settlement: I would like my items delivered in once piece as stated; but because of the lack of upholding contract and extremely poor customer service on the part of Transit Systems, I will also need a refund for the amount of $1,477.35.

Business

Response:

First, I would like to apologize for the extremely poor service on your shipment. We handle thousands of shipments a year and it is extremely rare when one goes as poorly as this one. We will absolutely issue a full refund to the credit card on file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], I am pleased that they are offering me a refund. What time frame does the business have to complete this, if any? I don't want to have to wait another 7 weeks for that to get done as well.Thank you for your time in getting this unfortunate situation addressed.Regards,

Review: This letter is in regard to Transit Systems Inc. (henceforth referred to as

TSI) invoice #[redacted] as well as their contracted carrier, [redacted] Moving

Company. My concerns have previously been communicated with TSI

representatives [redacted] and [redacted], who have reported to their manager. I have

tried to, very appropriately, address the chain of command in the company,

including the CEO, with no resolution.

Even though an initial quote was made on 5/22/13, and despite multiple

phone calls from me, I did not receive a pickup date until two days before

the move (7/2/13). This move date (7/4/13) was on one of the few days that

I absolutely could *not* be available, which was made known to TSI via an

email list from me with plenty of advance notice. Still, I was patient, and

found someone who could take a vacation day to be present. Scheduled pickup

time was 12:00 Noon; However, the driver did not show until 7PM with

only one phone call to say he was running late.

I was then notified by TSI that the cost of shipment was going to be many

times the original quote. I understand that the cost was weight based, so I

did not argue, and remained patient. I never saw any proof of weight

differential that prompted this change in price, and the price difference

was only quoted to me *after* pickup of my items.

In the mean time, I had to specifically request that a receipt be provided

to me.

After pickup, I had to call multiple times to schedule a drop-off, which

was finally scheduled for 7/20/13 at 8:00AM. I received a call from TSI

that the driver was delayed 3 hours. I was patient. The driver from [redacted]

[redacted] Movers then called to say that he would arrive between 12:00 noon and

2:00PM. I was patient. I received a second call that said he would be there

at 4:30. With no additional notice, they did not show up until 8:00PM. I

was patient and even assisted them in unloading the truck.

It was then that I noticed that an entire shipment of my furniture was

missing. The drivers suspected it was at their warehouse but were unable to

contact anyone there given the late hour. They assured me that the

furniture would be on a truck to be delivered on 7/23/13. Meanwhile, I

notified TSI of this via telephone, and did not receive a call back

whatsoever. I had to follow up TWICE, only to have multiple representatives

offer their apology; I was then given a date of 7/28/13, a date that I was

going to be out of town. The solution to that issue was to deliver the

furniture once I returned. As of this writing, 7/30/13, I have received no

further communication from TSI or [redacted] Moving, and there is no plan to

deliver my shipment.

In addition to the obvious issue that not having furniture for a *month*

has, there were items in that shipment that I needed in order to leave town

for a business meeting. I made every attempt to prepare for this, given

that the shipment was due in North Carolina on 7/20, a full week before I

needed to leave town. Even the re-schedule date, 7/23, was within four days

of me needing to leave.

It took multiple calls to [redacted] and [redacted] from TSI to finally work out the

solution of shipping, at the very least, my boxes via UPS from [redacted]

moving. At 4:30PM *on the day that I was supposed to leave town* (I stayed

in town late to await the UPS delivery), there was no sign of the boxes and

no word from TSI or [redacted] regarding a tracking number (which was

promised on 7/23). Because local stores closed at 6:00PM, I was forced to

purchase new attire for the business meeting. Notably, I chose a store with

a 40% off sale and limited my purchase to two sets of garments for a four

day business trip. THIS RECEIPT WILL BE SENT TO TSI – they may forward it

to [redacted] at their discretion.

I hired TSI and paid a significant amount of money to plan a smooth move,

and it has been very unsatisfactory. TSI and [redacted] has had this

particular shipment of furniture for TWENTY SIX days now, and I think that

is a more than fair time period to expect delivery. (Especially since my

other shipment was only in possession of the company for EIGHT days.) As of

the writing of this email, there is NO PLAN for delivery of my furniture,

and I have had NO follow-up phone calls from either TSI or [redacted].Desired Settlement: Compensation for the moving cost of the hostage load plus compensation for attire purchased due to the non-delivery of the shipment

Business

Response:

I will start by saying that [redacted] (Director of Sales) just got off of the phone with the complainant and he admitted that the bulk of his complaint was with [redacted] Moving so I do not think that it is fair that a complaint was filed against us. I have checked the records in our system and we have been emailing and calling him with updates all along. The biggest issue with the mover is basically human error in that they failed to load one of the two shipments. When we found out that he needed his clothes for a business trip, we contacted the mover and they paid to have his boxes shipped to him by UPS. Those boxes arrived on Friday at 4:45 pm. I can understand the complainant not wanting to wait around to see if his boxes would deliver on time but when he returned home from his shopping trip, the boxes had delivered. At that point, the new clothes could have been returned so asking [redacted] Moving to pay for them does not seem fair either. We specialize in small load shipments. We try to explain to customers up front that we use over the road drivers and there are logistics involved when handling several shipments on one truck. The vast majority of our shipments pick up and deliver in a timely fashion (we give no guarantees for our approximate pick up and delivery spreads) and two days notice is the best that we can do given the nature of small load shipping. Many of the pick up and delivery issues are a result of the complainants very busy schedule and the carrier did their best to work within his time frames.

Carrier response:

We apologize **. [redacted]’s experience however we feel as we have and continue to make efforts to resolve the situation. **. [redacted] contracted for two moves; one picking up in [redacted], PA and a second pickup in [redacted], MD. Typically this would have been handled as two separate moves(or delivered) since they are coming from two areas. The pickup in Maryland had very specific pickup instructions as has unavailable most days until the afternoon however in order to work with his schedule we were able to make the pickup on July 4th at no additional cost or inconvenience to **. [redacted]. This seemed to work quite well for him.

The second pickup in [redacted] was scheduled to pick-up on July 12th which also worked well for everyone. However **. [redacted] said he could not receive delivery until after the 16th, which delayed prompt delivery. We schedule to deliver the items on the 20th and this was confirmed before the truck left on the 16th with the customer, so he was in communication with our office through the whole process. We do not guarantee times for delivery as the drivers travel many miles to meet the deliveries and in this case the trip was always scheduled to deliver in the afternoon as the men were coming from [redacted], GA. When the men arrived on the 20th at that time they noticed that the items that were picked in [redacted],PA were not on the truck. The driver explained to **. [redacted] that because it was the weekend they would have the office contact him on Monday the 22nd. AT NO TIME DID THE DRIVER OFFER A DELIVERY OF THE 23rd AS HE WOULD HAVE NOT KNOW THE SCHEDULE OF OTHER DELIVERIES.

On the 22nd dispatch apologized for the error and informed **. [redacted] that the items could be delivered with-in the week, however he indicated that he would not be around to receive the items and needed the boxes for a trip he was taking. When we entered in an agreement of our services no delivery dates were promised however in the interest of goodwill and to help resolve the problem we then decided to send all 9 boxes VIA UPS to his house. We offered to overnight the boxes but he said we would be around all day Friday and did not mind when they would arrive as long as they came on Friday(This is state in an email with our company). Our company took the expense of $330.22 to expedite the boxes to **. [redacted] for delivery by 5 PM Friday. The tracking numbers were emailed to **. [redacted]. **. [redacted] states that he did not receive the boxes by 6 PM however we have checked delivery confirmation and tracking on the UPS website that it was delivered at 4:48 PM which was well within the information provided to **. [redacted].

Finally with the remainder of the items we agreed to again hold them at our warehouse until **. [redacted] was back from his trip at no additional expense because he would not be available to receive them. We are now scheduled to deliver on the afternoon of Aug 2nd and the driver will be in touch with him 24 hours in advance once he is closer to the destination.

In summary we apologize for the items not being delivered at the same time but with a move coming from multiple states we have still delivered the items in a timely manner and have even taken the additional expense to pick and deliver the items to [redacted] around a schedule convenient to him. We have taken additional expense to expedite certain items to him and have not charged anything additional to complete this move based on his schedule conflicts. This move has and will be completed as contracted and the only reason the move is still not completed in its entirety is due to **. [redacted]s request.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Review: I contracted Transit Systems Inc. Attn: [redacted] to move 8 boxes and some furnishings from CA to MA in January. Prices were agreed upon and terms were settled. Transnit Systems Inc. sub-contracted the move with [redacted] Moving and Storage in Pennsulvania. I had to pay in full before I saw the moving truck in CA. (not a cheap move for 2020 lbs). My belongings traveled across country making numerious stops, were placed in storage for a month and were finally delivered to [redacted], MA 5 weeks later. With all the shuffling, switching of trucks, and housed in storage, it was no wonder my belongings were scratched, dented and broken. I had paid extra $ for additional insurance. Many of my belongings were antiques and treasures. I thought I had secured a reputable business for a move and had insured properly. I contacted [redacted] with Transit Systems and she referred me to [redacted] Moving and Storage claims dept. I jumped all the hoops: secured receipts, took pictures, met deadlines, sent all forms and sent certified mail. Got a claim number ([redacted]) and receipt of delivery from [redacted] (June 20, 2013). Never heard a word again. The initial return card informed me to wait 3 months for a decision to my claim. I started pursuing [redacted] 9/17/2013, 10/2013, 10/2/2013. They put me on hold and now never return nor answer my calls. Contacted [redacted] @ Transit Systems and asked her to help with the claim. She sent an email and told me my claim was denied by [redacted] Moving and Storage because I had packed my own boxes and had my antiques professionally wrapped before the carrier's arrival. I hold Transit Systems Inc. solely responsible for my claim at this point. They were the sole company I paid and contracted services. The contract with Transit Systems was clear about "non-furniture items must be boxed, bed rails bundled prior to the carrier arrival". I carefully packed and wrapped my belongings. I also asked the carrier to blanket wrap 8 chairs with other furniture items. I purchased additional insurance to cover $10,000. worth of damages in the event of problems. No damaged items were honored with my claim and I never received a clear explanation nor had a response from the sub-contracted moving company. Currently,Transit Systems Inc. and [redacted] Moving and Storage do not respond to my emails or return calls.Desired Settlement: At the minimum, refund the charge for additional insurance = $182.00. Insurance was never going to be honored. It was extra $ in the pocket of the moving Company.

The total value of the most damaged items came to $1500.00

Total request $ $1682.00

Business

Response:

Response from the carrier:

This is in response to the Revdex.com claim filed today (and a response to your

email).

Both [redacted] and I have responded to her today again. Apparently [redacted]

[redacted] of [redacted] wasn't sure what to do with the claim and it was sitting

on [redacted]'s desk.

[redacted] said the items she reported damaged were wrapped and sealed by her so

there was no way they could know if there was pre-existing damage.

I would like to give them a chance to solve this issue and if they do not do so to the customers satisfaction, we will get involved.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: It is clear to me now that the moving company sub-contracted by Transit Systems Inc. never intended to address the many damaged items shipped nor considered paying for anything damaged during my move. My calls to the shipper ([redacted]) were never addressed nor returned. I was instructed by [redacted] at Transit Systems inc. to work directly with the shipper regarding the claim early in february of 2013. Once I realized on 9/30/2013 that the shipper was going to ignore my claim, I called Transit Systems Inc. for help because they were the company who contracted my move and received full payment for my move. Transit Systems Inc. took the extra money for the "additional" insurance. The fact is that my furniture arrived at the final destination damaged and broken after 5 weeks of travel across the US. My claim has sat unaddressed for the last 4.5 months since the shipper received my claim (certified mail receipt). I followed the contractual language when I entered the contract with Transit Systems Inc. on Dec. 12, 2012. 8 boxes were packed "prior to the carrier arriving" as directed in the written contract. Never was I told my belongings would not be covered by insurance because I had my things packed and protected. Nothing is written on any contract that states the shipper must look in every box and under every wrap in order to be covered by insurance. I shipped many expensive antiques and valuable prints, and, I thought I was protected by purchasing extra insurance for loss or damage. Actually, many of my furniture items were visible because clear cellophane wrap was used for protecting furniture. 8 dining chairs were damaged because I allowed the carrier to "blanket wrap" these items. I have pictures of the items that were waiting for shipment from CA before the shippers came to pick up the items. I followed all directions for a claim: receipts, pictures of broken and damaged items, detailed wording on the claim forms. At the very least my money paid for "extra insurance" should be returned because I was mislead to believe my belongings were shipped with extra protection. In fact, it has just been disclosed to me by Transit Systems Inc and [redacted] through this process that nothing in my move was ever insured and that is frightening because I was lead to believe my valuable pieces were protected .

Review: Prior to making a commitment with this company to transport my daughter's queen size mattress and box spring to her new location in GA, I called and spoke to a sales associate at Transit Services. I called back at a later date, after I received my quote on line, and asked if it was possible to have the name and contact number of the facility that the mattress would arrive at in GA so I could find out what the process would be like on their end. They not only gave me a number, but the name of a contact person ([redacted]). I called and spoke with her and she informed me that she would be calling my daughter when the shipment arrived to set a delivery time for her. This process satisfied my daughter's needs so I proceeded to accept the terms of the contract quoted me. I gave my credit card info. and the fee was taken out. I used the company they recommended to obtain the necessary packing supplies and we should have been in business for a smooth pick up on Wed. 6/26/2013. I traveled 4 1/2 hours to [redacted] on an 85-degree day, boxed up the mattress & box spring, put them curbside and waited on the porch for my 1-5pm pick-up span. At 2:37 I received a message from [redacted] at [redacted] saying that they need to reschedule because they did not have the right truck and they would put it on the agenda for TOMORROW! I called them back immediately saying that under no circumstances would this be acceptable to me, that I had a contract, have the items boxed & curb side, have been waiting since 1:00 in the heat, hoping they get there before the storm and the boxes getting ruined, and that I needed to travel back to NY that night for work the next morning. I made it clear that this was not acceptable and he needed to be there by 5 pm that day as indicated on my contract. He said he would get back to me. At 3:21 [redacted] from Transit called to verify a message SHE received from [redacted] saying that they were contacted by the customer requesting that the shipment be picked up tomorrow, 6/27. This was a blatant lie by [redacted] and I called him back to tell him I did not appreciate this and I am glad it is on record at Transit Systems. [redacted] also called him back expressing her dissatisfaction and assured me that it would be picked up as scheduled. I called [redacted] two more times and at 4:45 told him I need to know the "exact" time I could expect the truck. I told him I know he has radio contact and I need to know or I would be leaving the shipment by the curb and either Transit or [redacted] would have to deal with it. I also kept [redacted] abreast of the situation. She was very supportive to me. A truck arrived at 5:36 and I would love to say that was the end BUT the saga continues... When I woke up Fri. 6/28 and tracked the shipment I was happy to see that it had made it to GA. I gave my daughter the contact information I was given prior to my shipment; my daughter called and also spoke with [redacted]. She told my daughter she had no information on the shipment and the tracking number was not long enough for them. I COULD NOT even believe this. So again I am on the phone and I spoke with [redacted]. She told me the same thing and suggested I call [redacted] so back to [redacted] again. I tried to stay calm and asked him for the name and number of where the shipment went. I called that number: [redacted] and spoke with [redacted]. She said they had the shipment, in fact they tried calling my daughter (she was working) and to have her call back (open 24 hours) and arrange a drop off time for Monday 7/1. She said they made deliveries from 10-6pm, that she could arrange a convenient time, AND possibly if she need an earlier time they might be able to arrange that for her too. OK so now we might be getting somewhere! However, when my daughter called she was informed she could not arrange a time, they would call about a half hour out, AND the delivery times were 2-5! Here we go again... She called me so upset. She just moved to GA, started a new job and can't even make it back to her place in a half hour. AGAIN I am on the phone calling. I spoke to a [redacted] this time who said he wanted to try to make this work for her. I asked for his number [redacted] and had my daughter call him back. She said he was somewhat more helpful and they have arranged to have the bed delivered Wed. 7/3 between 2-5. Now SHE will have to wait instead of working that afternoon. I am TOTALLY UNSATISFIED with Transit Systems and their outsource [redacted]. I called Transit and spoke to [redacted] and her supervisor, [redacted] yesterday (7/1) and told him how I have spend many hours of my busy day dealing with this misleading information, contacts, lies and delivery issues. He explained outsourcing to me like I had no idea about it. I told him I was fully aware of their outsourcing, as I have spoken directly to each one of them on more than one occasion. I told him that all the prep work that I did prior to contracting with them to help make my daughter's move efficient and smooth was all for nothing do to their misleading and inaccurate information AND had it not been for MY demanding the delivery would not even have been picked as scheduled due to a company who deals daily in shipments that did not have the ability to make correct arrangements to a location they should be familiar with if that is their business. [redacted] went on to say how they deal in many transits and they are a proven company. I am sure I am just one small person in their multi-million dollar transit company, but I am a paying customer, who had a contract and my money and shipment should be just as valuable to them as anyone else. I have spent countless time and energy dealing with issues no paying customer should have to deal with and as of this writing my daughter still does not have her bed and I am keeping my fingers crossed for tomorrow. I ended my conversation with [redacted] saying that "THE ONLY PART OF THE TRANSACTION/CONTRACT THAT HAPPENED WITHOUT A PROBLEM WAS YOU GETTING MY MONEY FROM MY CREDIT CARD!!!" Like many big businesses, once they have their money, their customer service goes out the door. Perhaps not for the big fish, but it certainly seems that way for the small ones!!!Desired Settlement: I would like a reply from [redacted] CEO of Transit Systems, apologies from [redacted] on behalf of Transit Systems and [redacted] at [redacted]. I would also like a monetary restitution for the time, inconvenience, and work I HAVE DONE to make this transaction happen.

Business

Response:

We will be issuing a full refund and I will have [redacted] and [redacted] send an apology email. I will also contact our sales representative at [redacted] to have him reprimand his dispatcher and request that he also send an apology email.

I understand the frustration that [redacted] is experiencing but I would like to respond to her complaints. [redacted]'s sole job at TSI is to make sure that shipments go smoothly. She proactively checks on each pick up that we have and attempts to resolve any issues that may arise. Although it is unfortunate that the dispatcher ([redacted]) from [redacted] lied to [redacted], she did follow up to with the customer to verify what she told him. [redacted] then worked very diligently and made it perfectly clear to [redacted] that he must get the shipment picked up that day. Keep in mind that these drivers handle close to 100 pick ups and deliveries each day. In a perfect world, they all go smoothly but there is no such thing as a perfect world when it comes to shipping. That is why we have [redacted] on our staff. The result of the issues with pick up was that the driver showed up 36 minutes late. Solely from what I have read in this complaint, [redacted] performed outstanding customer service. To say that customer service went out the door after we collected the money is just not fair. The issues with delivery could have been avoided if [redacted] had called us (the company that she paid for this service) and not [redacted]. [redacted] would have resolved any issues and then called her back with the resolution. That is part of our service and something that we take a great deal of pride in. The fact that [redacted] spent countless time and energy dealing with this situation could have been totally avoided simply by calling our toll free number and utilizing the service that she paid for, a service that treats every customer the same way even in an imperfect world.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to say that the phone message I received from [redacted] on 6/26 was of the new rescheduled pick-up date and to call them back if I had any additional information I could give them. I called them back immediately then spoke to [redacted] after [redacted]. Perhaps when I called Transit Systems on Monday (the company that I paid for the service), asking to speak with a supervisor, [redacted] should have directed me to that 800 number rather than telling why he started working for them and what a great company they are to work for.

Regards,

Transit Systems moved us to another state and we were extremely happy with them. From the very beginning the representative who was assigned to us took ownership of our entire move - from scheduling to drop-off and beyond, helping me file a claim for minor damage (which they promptly paid us generously for!). We were very pleased with the excellent communication throughout the process and the professionalism of all the moving men. I was exceptionally happy about the clear pricing. I had heard horror stories of movers holding your stuff and making you pay more so I was concerned already, but very happy with their fair pricing and charges. They gave me an upfront estimate, then a total price before the move (very similar to the estimate), which didn't change later. They arrived when the said they would and followed through with me on everything. I would definitely use them again and I highly recommend them for a move.

Review: I hired this company to pick up and transfer a transmission from an auto shop. IT seems that they contracted a company to pick up the transmission. I followed the instructions they gave and was charged for their services. The item that they were picking up was never delivered to the destination. The item being shipped was an $800 purchase that I made that had to be delivered for me to get reimbursed for the $800. Because they lost the item being delivered I paid for a service through them that did not get done and in addition, lost $800 due to not being able to be reimbursed. I contacted the company for weeks asking what was going on and I was put off. Unfortunately, my time is limited and I don't have the time to call them over and over and over to get this resolved. In fact, they should have resolved this a long time ago and found the item that they lost.Desired Settlement: I would like to be refunded the amount I lost for not getting refunded from the item they lost in transport. This would be $800.

Business

Response:

I have been at Transit Systems for 25 years and this has to be the most unusual complaint that I have ever seen.

After researching my system to find the referenced invoice number ([redacted]), I discovered that the customer contacted us on January 23, 2012 (19 months ago) to schedule a quote that he had been given. The quoted amount was $164.98. He told us that he wanted his shipment picked up on January 30, 2012. There is a note in our system on January 24, 2012 telling us to postpone the pick up until further notice. He never called us back and the fact that his complaint refers to paying a completely different amount, I can only assume that he shipped with a different company. If this complaint stays on our record in any fashion, it would be a huge injustice.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Their records are inaccurate. Yes, the pick up of the package was postponed one time but then rescheduled. I'm not sure why your records do not reflect that. And if I had canceled the shipment why would you have charged me for it? I have email correspondences after the timeframe you mentioned of when your company could not locate what you did with the package. Apparently you had contracted a company called [redacted] to pick up the package and they lost it. IF the company YOU contracted lost my package then this is your responsibility to figure it out, not mine. I paid you for the service. For you to be in the business for 25 years and to not have records of the correspondence I had with your company in regard to losing my package...this is what seems preposterous. If what you are stating were facts then why would I have copy of emails from [redacted](from your company) in February of 2012 that discuss the fact that my package is gone and was not delivered to where it was supposed to go? Why would I pay you for a service and then allow your company take money from me and then be ok with that? I paid for a service to have package delivered....you charged me for it....you had my package picked up....you lost my package. Now I am out the amount you charged me for a service you did not complete and I am out the value of the package that was being shipped as I have never been reimbursed for it.

Do you need assistance locating the records of the communications between myself and your company after the timeframes you mentioned? Clearly your records do not reflect the fact that the shipment was rescheduled. Perhaps this is the first step in not losing your customers packages. If you lost records of our correspondence I can see how it would be easy to lose a package on a freight truck. Let me know what your last records are and I can provide you with what is missing on your end.

Regards,

Business

Response:

This was 2 years ago, you can forward me whatever you have and I will take a look at it. Carriers only keep paperwork on line for 12 months so I did not see any documents regarding your shipment.

I loved Transit Systems, Inc.! Throughout the entire process, the company was kind, understanding, helpful, and went above and beyond the call of duty. The people manning the phone were so kind that I was literally taken aback because of how sincere they were and seemed to legitimately want to help me. Throughout the process, no one ever seemed stressed out or frustrated, or treated me like I was just another business transaction. They're also the cheapest way to move that I could find! Lowest price and best character -- how could you say no to that?

Review: Transit Systems Inc has failed to meet their end of our agreement to have boxes shipped from Washington, DC to [redacted], CO in a set timeframe. We were told our shipment would be received between 9am - 5pm Friday, September 6, so we 1) took a full day off of work to stay home to receive the shipment, 2) will have to take a full day off of work on Monday, September 9, and 3) planned events for September 7 involving items in the shipment. Our complaints to Transit Systems have not been recognized nor remedied.Desired Settlement: Since Transit Systems failed to complete their end of our agreement, I expect a full monetary refund for the lost time of work and the failure on their part to complete said services.

Business

Response:

On September 3, 2013, the customer called our office to get an estimated time of arrival and was told that the shipment was due to arrive at the destination terminal on September 6, 2013. The customer was told that once it reached the terminal, she would get a call from the delivery appointment clerk giving a specific day and time window for delivery. We spoke with the delivery terminal on September 6, 2013 after hearing from the customer and they informed us that they had not made a pre-call for a delivery appointment yet because the shipment had just arrived that day. No one from TSI or [redacted] (the carrier) told the customer that they would receive their shipment on September 6. The terminal was willing to deliver on September 7 but the customer was unavailable. The shipment was then going to be delivered on Sunday September 8( which is not standard operating procedure) in order to appease the customer. The customer decided to wait until Monday (see attached delivery receipt). We have no "agreed upon time frames" and the service that was paid for was delivered.

I contacted the this company to pack and move a wooden rocker and love seat from Pennsylvania to Florida. They were prompt and courteous when the picked up the furniture. The furniture was delivered before the estimated date in great condition. They removed all packing material. I was very pleased with the service. If, in the future, I need to transfer other items I would use them.

I scheduled to move one furniture item and provided the dimensions and estimated weight. During the quote and purchase process, I received multiple emails in a very timely manner. Transit Systems then coordinated with a local company to pack the item and load it on a pallet for transport. The delivery was on time and the item was not damaged.
About a week after the delivery, an additional charge showed up on my credit card, which was unexpected because I had not received any calls, emails or notifications from Transit Systems after giving them my credit card info for the initial transaction. I waited a few more days expecting that I would be contacted or receive some notification of what led to the extra charge, but received nothing. I finally responded back to the initial emails I received while setting up for the delivery asking why my credit card was charged a second time, but did not receive a response.
I finally called and was told the item weighed more than I estimated. When I provided the initial estimate, it was for the item only. I was unaware (and was not told) that I should include the weight of the pallet and all of the additional packaging added by the company Transit Systems sent to wrap it up. Over the phone I requested an updated invoice showing what I was actually charged, which was sent shortly after the call.
Overall, the initial transaction and shipping process was better than I expected. What really bothered me was being charged again without a call, email or any update at all as to why it happened.

Loved the experience from Transit Systems Inc. there service was exceptional!!! From scheduling my pick up to the delivery it was a positive experience. I had my daughters mattress picked up from Kalamazoo MI. and delivered to Phoenix AZ. wonderful drivers as well. Thanks again!!??