This letter is in response to the above mentioned complaintThe customers Jeep was here longerthan anticipated due to part not being readily available and required to be special ordered.Transitowne will issue a check to the customer for $for any expenses they possibly
incurredbeing without their Jeep.Sincerely,
Robert ***Director of Fixed OperationsTransitowne Automotive Group
April 16,
ID ***
Dear ***,
The complaint received from *** *** has been resolved
After a pleasant discussion with Mr***, Transitowne will reimburse him the cost of a part that failed
on his vehicle that was discovered cracked by his
technicianThe gesture is good will in nature and it is
agreed that Transitowne did not cause the part failure as it appears to have failed due to other
circumstances (possibly age) but it could have been discovered when Transitowne investigated the
check engine light and performed a 'smoke test'While the check engine light did reset after the new
gas cap it is possible the light came on due to both factors
After investigation of the service, at no time did the Transitowne Technician remove the tires or lug
nuts
The fact that the lug nuts were loose may have been the result of the last tire rotation or road/driving
factorsAs discussed with Mr***, we have serviced numerous vehicles lately with loosening lug nuts
due to the rough roads and extreme temperature swings this winterMr*** accepted the discussion
that our technicians did not touch the wheels but did perform a free oil change and filter and a
multipoint inspection
Mr*** will send Transitowne either by mail or email the receipt directly to the Transitowne Vice President
for reimbursement
Sincerely,
*** ***
Vice President
Transitowne Automotive
RE: Complaint ***
Dear ***,
Thursday, September 18,
As of September 9th, the customers vehicle in question has been repaired to her satisfactionI
contacted the customer at 4:pm on 9/17/to confirm this and she agrees with thisThe customer
/>
is happy and satisfied with the outcome of the repairs at this time
Yours Truly,
*** ***
Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. *** was very helpful and made sure all the work was done. When I first spoke to him he was going to over night the check to me. Something happened in the office, I believe and did not get the check until we went there a week later to drop vehicle off for repairs. *** thought the check was overnigwhen he told me it would be. He was unaware it wasn't until I spoke to him As far as I can see all work I asked for was completed and works at this time. *** really "saved face" and made my experience with Transitowne much better that the sales person I bought the car from. Thank you so much for your help with this matter!
Regards,
*** ***
8/25/
TO: Revdex.com
Case Number ***
To whom it may concern,
After several attempts to reach Mr*** *** he has not returned our calls In any transaction we make our
best attempt to arrange the best financing for the individual
person and try to find a car they will love driving
It was our understanding that Mr*** was happy with the vehicle when he purchased itIf he would like to
trade it In we would be happy to help him In any future purchases
*** ***
GM
Transitowne
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below*** and I both know there are more things being fixed It is now in Williamsville (after driving to minutes to Clarence for no apparent reason) and has been there since Monday 8/ They gave me a rental in the meantime and promise to reimburse me for gas and cover any warranty deductibles The issues that I listed in my claim and resolutions is as follows:
Scratches: Had the prominent scratches buffered out at a discounted rate at a local shop (the manager felt sorry for me) It was embarrassing
Oil change indicator: The sticker on my car says the oil was changed, but the still appeared Based on inspection at the local Jeep dealer, seems the oil has been changed and the light needed to be reset Hasn't came back on since
Gas cap: Was given the correct gas cap by Transitowne in Williamsville
Transmission, evap leak, and noise: these three issues are currently being looked at by Transitowne in Williamsville
Regards,
*** ***
Got ** *** on on 7/13/16, that very evening while with my dealer the strut messes up, and progressively got worst through out the night.They wouldn't do anything for it the very next day! Nelson the "Manager said what do I expect for a year oldI expect for a $car not to need something fix the very next day
This wasn't going to be the last car I bought in my life and may be the last car I buy from themThey give me a $quote to fix and this is with me getting the parts at cost???? I had the car checked out by *** *** ***, and it will be $This just shows that something isn't right! More or less I am not getting what I was explained
Today is Sunday 7/17/and my check engine light is on and my muffler has a hole in it, and is making it very loudI intend to go tomorrow, but I just feel they will not do anything for me at this point and it has not even been a week yetI have big regrets going here so farIf anything changes I will be more then happy to change my review
CAN I AT LEAST DRIVE AROUND THE BLOCK A COUPLE OF TIMES BEFORE THE CAR STARTS TO BREAK?
Since this last reviewI had a gas leak and continuous check engine lights and epc lightEvery time I have brought the car into this location I do not get any sort of paperThe gas leak was fixed, but check this outThe car was inspected by *** *** and they sent the car back to *** *** to be fix???????Since when does a dealership does not inspect their own cars before they leave the facility to a new customer ( no paper work on this and was told to go to *** *** to get the paper workbut I bought the car at transit towne)I have asked multiple times for the EPC codes to be checked but haven't and not paperwork every time I have gone in and outI just think this is because they want this car to make it pass the days lemon law warranty and there is no proof I have been in there without paper workI had this EPC code checked by *** *** *** and found to be that it is a crank sensor and still has a evape leak pendingWhat a nightmare of a car and I'm the bad guy cause I chose this car??????
We will be refunding *** *** his $We did adjust his belt because it was loose however his noise came backAny further questions you can reach me via this email address or my cell at
***Thank YouRob M***Fixed Operations DirectorTransitowne Dodge Chrysler Jeep Ram SouthtownsTransitowne KiaTransitowne Resale
July 30, 2015Re: *** J *** - ID: ***Dear ***:I am replying to the above referenced complaint and would like the opportunity to rectify the situationwith the Ms***Please have Ms*** contact me so I can review her complaints andinspect her
vehicle for the concerns mentionedI am anticipating coming to a satisfactory solution forall parties involved.Sincerely,Robert M***Director of Fixed Operations
May 25, 2015***Dear ***:The situation of the customer *** *** had been resolved prior to the receipt of the complaint.Our salesperson *** has delivered the registration to the customer and Transitowne paid any amountdueWe apologize for any unreturned phone
calls and for any inconvenience caused by Transitowne.It is our understanding the matter is resolved.Sincerely;*** ***Vice PresidentTransitowne Automotive
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The dealership's negligence resulted in a $fine I will consider it resolved when the dealership agrees to reimburse us the $fine since it was the dealership that did not perform the necessary inspection when it was brought in for service
Regards,
***
0px">***
Attached is copy of the check from our bank. It was cashed 10/and appears to be marked “For Deposit Only” The check was dated 10/6/as promised by Transitowne manager Joe C*** in his follow up letter to the Revdex.comThe customer appears to be mistakenPlease send me back acknowledgement that you have received thisThank you
Doug I***
Revdex.com spoke to the business today and the following was stated:
Check was sent to the following and cashed by:
*** *** Bank
on 5/28/15.
Transitowne has stated that the loan was not sold to a different company
To Revdex.com,
I have talked to *** *** on 3/26/about the mix up with the $Visa Card The manager that was handling the card is now at another location It was never brought to my attention from the salesman that it was a problem
I told him how sorry I was for our mistake Also made sure all his mechanical and service issues were settled He is picking up the $Visa card this week
*** ** ***
Sales Manager/Finance Manager
October 18,
***
Dear ***,
The complaint received from *** * *** has been resolved
Mr*** is a valued customer and we apologize for the communication breakdown when our
assistant service manager had to leave on a personal emergency and no
follow up calls were made
His concerns were personally addressed by our Service Manager and our Assistant Service Manager to
insure he was provided priority serviceAs of 10/the vehicle is repaired
The Vice President did confirm his satisfaction on Friday, October 17th and it is our intention that we can
earn his trust in the future
Sincerely,
*** ***
Vice President
Transitowne Automotive
Good morning, A few weeks ago I filed a claim against Transittowne Hyundai, reference number ***I have since worked with the business and was hoping to retract my initial claim
"">Thank you, *** ***
hello
I would like this reopened and changed my desired resolution
arial, sans-serif;">I would like to hear from Transitown general manager in regards to this matter, I want to b assured he is aware of this
Pls respond if case reopened
***
6/15/15To: Revdex.com
Case Number ***
To whom it may concern,We have spoken to Mr*** and even though, his vehicle has no warranty because it Is over 100,mileswe have offered him some assistanceI made sure *** had my number to contact me
directly in case he hasany problem and we look forward to him being customer of ours for a very long time,*** ***GMTransitowne
9-4-Attn; Revdex.com
To whom it may concern:
In response to the complaint ID ***I have spoken again with *** *** and to my knowledge the problem has been satisfiedThe remainder of his payments were made and Hyundai Finance has been satisfiedThey have also provided him with infonnation on how to fix any problems with the reporting agencies.
I have given *** *** a gift certificate as well for his troublesThank YouBen M***Transitowne USA###-###-####
This letter is in response to the above mentioned complaintThe customers Jeep was here longerthan anticipated due to part not being readily available and required to be special ordered.Transitowne will issue a check to the customer for $for any expenses they possibly
incurredbeing without their Jeep.Sincerely,
Robert ***Director of Fixed OperationsTransitowne Automotive Group
April 16,
ID ***
Dear ***,
The complaint received from *** *** has been resolved
After a pleasant discussion with Mr***, Transitowne will reimburse him the cost of a part that failed
on his vehicle that was discovered cracked by his
technicianThe gesture is good will in nature and it is
agreed that Transitowne did not cause the part failure as it appears to have failed due to other
circumstances (possibly age) but it could have been discovered when Transitowne investigated the
check engine light and performed a 'smoke test'While the check engine light did reset after the new
gas cap it is possible the light came on due to both factors
After investigation of the service, at no time did the Transitowne Technician remove the tires or lug
nuts
The fact that the lug nuts were loose may have been the result of the last tire rotation or road/driving
factorsAs discussed with Mr***, we have serviced numerous vehicles lately with loosening lug nuts
due to the rough roads and extreme temperature swings this winterMr*** accepted the discussion
that our technicians did not touch the wheels but did perform a free oil change and filter and a
multipoint inspection
Mr*** will send Transitowne either by mail or email the receipt directly to the Transitowne Vice President
for reimbursement
Sincerely,
*** ***
Vice President
Transitowne Automotive
RE: Complaint ***
Dear ***,
Thursday, September 18,
As of September 9th, the customers vehicle in question has been repaired to her satisfactionI
contacted the customer at 4:pm on 9/17/to confirm this and she agrees with thisThe customer
/>
is happy and satisfied with the outcome of the repairs at this time
Yours Truly,
*** ***
Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. *** was very helpful and made sure all the work was done. When I first spoke to him he was going to over night the check to me. Something happened in the office, I believe and did not get the check until we went there a week later to drop vehicle off for repairs. *** thought the check was overnigwhen he told me it would be. He was unaware it wasn't until I spoke to him As far as I can see all work I asked for was completed and works at this time. *** really "saved face" and made my experience with Transitowne much better that the sales person I bought the car from. Thank you so much for your help with this matter!
Regards,
*** ***
8/25/
TO: Revdex.com
Case Number ***
To whom it may concern,
After several attempts to reach Mr*** *** he has not returned our calls In any transaction we make our
best attempt to arrange the best financing for the individual
person and try to find a car they will love driving
It was our understanding that Mr*** was happy with the vehicle when he purchased itIf he would like to
trade it In we would be happy to help him In any future purchases
*** ***
GM
Transitowne
days I bought a used *** that they slap a sticker on burn out lights bad shift part they will not pay for not a good way to do business
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below*** and I both know there are more things being fixed It is now in Williamsville (after driving to minutes to Clarence for no apparent reason) and has been there since Monday 8/ They gave me a rental in the meantime and promise to reimburse me for gas and cover any warranty deductibles The issues that I listed in my claim and resolutions is as follows:
Scratches: Had the prominent scratches buffered out at a discounted rate at a local shop (the manager felt sorry for me) It was embarrassing
Oil change indicator: The sticker on my car says the oil was changed, but the still appeared Based on inspection at the local Jeep dealer, seems the oil has been changed and the light needed to be reset Hasn't came back on since
Gas cap: Was given the correct gas cap by Transitowne in Williamsville
Transmission, evap leak, and noise: these three issues are currently being looked at by Transitowne in Williamsville
Regards,
*** ***
Got ** *** on on 7/13/16, that very evening while with my dealer the strut messes up, and progressively got worst through out the night.They wouldn't do anything for it the very next day! Nelson the "Manager said what do I expect for a year oldI expect for a $car not to need something fix the very next day
This wasn't going to be the last car I bought in my life and may be the last car I buy from themThey give me a $quote to fix and this is with me getting the parts at cost???? I had the car checked out by *** *** ***, and it will be $This just shows that something isn't right! More or less I am not getting what I was explained
Today is Sunday 7/17/and my check engine light is on and my muffler has a hole in it, and is making it very loudI intend to go tomorrow, but I just feel they will not do anything for me at this point and it has not even been a week yetI have big regrets going here so farIf anything changes I will be more then happy to change my review
CAN I AT LEAST DRIVE AROUND THE BLOCK A COUPLE OF TIMES BEFORE THE CAR STARTS TO BREAK?
Since this last reviewI had a gas leak and continuous check engine lights and epc lightEvery time I have brought the car into this location I do not get any sort of paperThe gas leak was fixed, but check this outThe car was inspected by *** *** and they sent the car back to *** *** to be fix???????Since when does a dealership does not inspect their own cars before they leave the facility to a new customer ( no paper work on this and was told to go to *** *** to get the paper workbut I bought the car at transit towne)I have asked multiple times for the EPC codes to be checked but haven't and not paperwork every time I have gone in and outI just think this is because they want this car to make it pass the days lemon law warranty and there is no proof I have been in there without paper workI had this EPC code checked by *** *** *** and found to be that it is a crank sensor and still has a evape leak pendingWhat a nightmare of a car and I'm the bad guy cause I chose this car??????
We will be refunding *** *** his $We did adjust his belt because it was loose however his noise came backAny further questions you can reach me via this email address or my cell at
***Thank YouRob M***Fixed Operations DirectorTransitowne Dodge Chrysler Jeep Ram SouthtownsTransitowne KiaTransitowne Resale
July 30, 2015Re: *** J *** - ID: ***Dear ***:I am replying to the above referenced complaint and would like the opportunity to rectify the situationwith the Ms***Please have Ms*** contact me so I can review her complaints andinspect her
vehicle for the concerns mentionedI am anticipating coming to a satisfactory solution forall parties involved.Sincerely,Robert M***Director of Fixed Operations
May 25, 2015***Dear ***:The situation of the customer *** *** had been resolved prior to the receipt of the complaint.Our salesperson *** has delivered the registration to the customer and Transitowne paid any amountdueWe apologize for any unreturned phone
calls and for any inconvenience caused by Transitowne.It is our understanding the matter is resolved.Sincerely;*** ***Vice PresidentTransitowne Automotive
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The dealership's negligence resulted in a $fine I will consider it resolved when the dealership agrees to reimburse us the $fine since it was the dealership that did not perform the necessary inspection when it was brought in for service
Regards,
***
0px">***
Attached is copy of the check from our bank. It was cashed 10/and appears to be marked “For Deposit Only” The check was dated 10/6/as promised by Transitowne manager Joe C*** in his follow up letter to the Revdex.comThe customer appears to be mistakenPlease send me back acknowledgement that you have received thisThank you
Doug I***
Revdex.com spoke to the business today and the following was stated:
Check was sent to the following and cashed by:
*** *** Bank
on 5/28/15.
Transitowne has stated that the loan was not sold to a different company
To Revdex.com,
I have talked to *** *** on 3/26/about the mix up with the $Visa Card The manager that was handling the card is now at another location It was never brought to my attention from the salesman that it was a problem
I told him how sorry I was for our mistake Also made sure all his mechanical and service issues were settled He is picking up the $Visa card this week
*** ** ***
Sales Manager/Finance Manager
October 18,
***
Dear ***,
The complaint received from *** * *** has been resolved
Mr*** is a valued customer and we apologize for the communication breakdown when our
assistant service manager had to leave on a personal emergency and no
follow up calls were made
His concerns were personally addressed by our Service Manager and our Assistant Service Manager to
insure he was provided priority serviceAs of 10/the vehicle is repaired
The Vice President did confirm his satisfaction on Friday, October 17th and it is our intention that we can
earn his trust in the future
Sincerely,
*** ***
Vice President
Transitowne Automotive
Good morning, A few weeks ago I filed a claim against Transittowne Hyundai, reference number ***I have since worked with the business and was hoping to retract my initial claim
"">Thank you, *** ***
hello
I would like this reopened and changed my desired resolution
arial, sans-serif;">I would like to hear from Transitown general manager in regards to this matter, I want to b assured he is aware of this
Pls respond if case reopened
***
6/15/15To: Revdex.com
Case Number ***
To whom it may concern,We have spoken to Mr*** and even though, his vehicle has no warranty because it Is over 100,mileswe have offered him some assistanceI made sure *** had my number to contact me
directly in case he hasany problem and we look forward to him being customer of ours for a very long time,*** ***GMTransitowne
9-4-Attn; Revdex.com
To whom it may concern:
In response to the complaint ID ***I have spoken again with *** *** and to my knowledge the problem has been satisfiedThe remainder of his payments were made and Hyundai Finance has been satisfiedThey have also provided him with infonnation on how to fix any problems with the reporting agencies.
I have given *** *** a gift certificate as well for his troublesThank YouBen M***Transitowne USA###-###-####