Transworld Systems

Transworld Systems Inc(TSI) has received your April 19, letter relating to [redacted] * [redacted] 's complaint.TSI has closed the referenced account in its systemIt is TSI's intent to have no further communication with the consumer relating to this matter[redacted] * [redacted] may contact the creditor for any further questions regarding the above-referenced account.Thanking you for your cooperation, I remain,Very truly yours,Cathy B [redacted] Consumer Affairs Team LeadZ:Scanned Docs

April 6, 2017Dear [redacted] :Transworld Systems Inc(TSI) has received your April 3, letter relating to [redacted] 's complaint filed with the Revdex.com serving Metro Washington DC & Eastern PennsylvaniaTSI has researched this matter and the findings are set forth below:Please be advised that the above-referenced account is closed in TSI’s systemIt is TSI’s intent to have no further communication with the consumer regarding this matter,For any further questions regarding the consumer’s account, please contact Peoples Bank at P.OBox ***, Marietta, OH ***.TSI has not reported the above-referenced account on the consumer's credit reportTSI cannot affect a change to how the creditor or any other company may have listed the account on the consumer’s credit profile.Should I not hear from you within days, I will assume you have all information necessary tocomplete your investigation and close this matter.Very Truly Yours,Cathy BConsumer Affairs Team Lead

Dear [redacted] :Transworld Systems Inc(TSI) has received your June 21, letter relating to [redacted] ’ complaint filed with the Revdex.com serving Metro Washington DC and Eastern PennsylvaniaTSI has researched this matter and the findings are set forth below:The above-referenced account is closed in TSI’s system as paidIt is TSI’s intent to have no further communication with the consumer regarding this matterTSI has contacted the credit bureaus, with which it does business, with its request to delete TSI’s listing of the above-referenced account from the consumer’s credit profileSince the consumer’s full social security number was not provided to TSI and is not available to TSI to include with its deletion request, TSI will be uncertain as to whether its deletion request will be accurately processed by the agencies notifiedTSI cannot affect a change to how the creditor or any other company may have listed the above account on the consumer’s credit profileFor any further questions regarding the above account, please advise the consumer to contact [redacted] at [redacted] .Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,

December 8, 2015Dear [redacted] I acknowledge receipt of the November 30, complaint for the above matterTSI requested and has received validation information for the above referenced accountEnclosed is the validation information TSI received from the creditor that corresponds to the accountPlease note that TSI has contacted the credit bureaus with which it does business with its request to delete TSI's listing of the above-referenced account from consumer's credit report for the social security number listed in TSI's recordsTSI cannot affect a change to how the creditor or any other company may have listed the above account on the consumer's credit profile.On October 21, 2015, TSI sent an initial notice to the address supplied by the client as a good address for the consumer [redacted] may contact Angelia C [redacted] at ###-###-#### for any further questions regarding the account.Please be advised that the account balance may be periodically increased due to the addition of accrued interest or other charges as provided in the agreement with the original creditor or as otherwise provided by state law.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,Cathy BConsumer Affairs Team Lead

--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Feb 1, at 9:AMSubject: Fwd: # [redacted] Complaint Transworld SystemsTo: [redacted] @myRevdex.com.org---------- Forwarded message ----------From: [redacted] *** < [redacted] @***.net>Date: Sun, Jan 31, at 11:AMSubject: # [redacted] Complaint Transworld SystemsTo: [email protected] entered a complaint and typed in the purchase price as $I must have done something wrong - it shows $56,Can you correct that or do I need to go back in to correct it! Thank you! [redacted] ***

Dear [redacted] : I acknowledge receipt of the July 30, complaint for the above reference accountsPlease be advised that TSI has closed the referenced accounts in our office as paidPlease note that we have contacted the credit bureaus that we do business with, with our request to delete our listing of the accounts [redacted] -***, [redacted] -***, [redacted] - [redacted] and [redacted] - [redacted] from consumer’s credit profile for the social security number we have listed in our recordsIn addition, TSI has not reported accounts [redacted] -***, [redacted] - [redacted] and [redacted] - [redacted] on consumer’s credit profileTSI cannot affect a change to how any other company may have listed the above accounts on the consumer's credit profileIt is Transworld's intent not to have any further communication with Julie Verkerk in reference to the above accountsFederal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.transworldpayments.com or contact the FTC online at https://www.ftc.gov; by phone at 1-877FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain, Very truly yours, Cathy BConsumer Affairs Team Lead

January 5, 2016Dear [redacted] :I acknowledge receipt of the December 16, complaint for the above matterSince the account validation materials relate to medical issues, TSI will not forward these documents to you, so that there is no potential violation of federal or state privacy lawsThese materials have been forwarded to the consumer.TSI has contacted the credit bureaus with which it does business with its request to delete TSI's listing of accounts [redacted] -Dalias and [redacted] -Dallas from [redacted] 's credit report for the social security number listed in TSI's recordsIn addition, TSI has not reported the account [redacted] -DALLAS on [redacted] 's credit reportTSI cannot affect a change to how the creditor or any other company may have listed the above accounts on [redacted] 's credit profile.Please advise [redacted] to contact Lita H [redacted] at ###-###-#### for any further questions regarding the above accounts.With the supplied information being forwarded to the consumer, I consider this matter concludedPlease call me with any questions.Very truly yours,Cathy B.Consumer Affairs Team Lead

November 3, 2016Dear [redacted] :Transworld Systems Inc(TSI) has received your November 1, letter relating to [redacted] 's complaintTSI has researched this matter and the findings are set forth below:The above-referenced account is closed in TSI’s systemIt is TSI's intent to have no further communication with [redacted] regarding this matterPlease advise the consumer that he may contact [redacted] at P.OBox [redacted] , Atlanta, GA *** for any further questions regarding his account,Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,Cathy B.Consumer Affairs Team Lead

September 8, 2016Dear [redacted] :Transworld Systems Inc(TSI) has received your August 26, complaint for [redacted] on the above-referenced accountTSI has researched this matter and the findings are set forth below:By way of background, the above-referenced account was initially placed for collection with [redacted] ***(***)Effective October 31, 2014, the above account was transferred to TSIAs such, TSI is responding to this complaint.TSI has closed the referenced account as paid in its systemIt is TSI's intent to have no further communication with [redacted] relating to this matter.As a courtesy, TSI has contacted the credit bureaus with which it does business with its request to delete TSI’s listing of the above-referenced account from the consumer's credit report for the social security number listed in TSI's recordsTSI cannot affect a change to how the creditor or any other company may have listed the above account on the consumer’s credit profile.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,Cathy B.Consumer Affairs Team Lead

Revdex.com N12th Street Phoenix, AZ Attn: Conciliation & Engagement Specialists RE: [redacted] To whom it may concern, Mr [redacted] trade has been paid off, and the loan for his new vehicle has been funded A letter was faxed to his original loan company explaining that Mr [redacted] vehicle was traded in, and the loan balance was to be paid by our dealership That letter should satisfy any questions his bank had about late payments Since Mr [redacted] has indicated he will be contacting an attorney, any further communications will be handled between our attorneysWe thank you for the opportunity to respond to this inquiryIf you need any further information, please do not hesitate to contact meSincerely, Vicki W [redacted] Executive Assistant Henry Brown Buick GMC

September 19, 2016Dear [redacted] :Transworld Systems Inc(TSI) has received your September 12, letter relating to [redacted] 's complaintPlease advise [redacted] s he may contact Angelia C [redacted] at ###-###-#### for any further questions regarding his account.Please be advised that the account balance may be periodically increased due to the addition of accrued interest or other charges as provided in the agreement with the original creditor or as otherwise provided by applicable law.Thanking you for your cooperation, I remain,Very truly yours,Cathy BConsumer Affairs-Team Lead

October 24, 2016Dear [redacted] :Transworld Systems Inc(TSI) has received your October 19, letter relating to [redacted] 's complaint filed with the Revdex.com of Metro Washington DC and Eastern PennsylvaniaTSI has researched this matter and the findings are set forth below:The above-referenced account is closed in TSI's systemIt is TSI's intent to have no further communication with [redacted] regarding this matterPlease advise [redacted] that she may contact [redacted] / [redacted] at P.OBox [redacted] , San Antonio, TX [redacted] for any further questions regarding her account.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain,Very truly yours, Cathy BConsumer Affairs Team Lead

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was advised by Shanice A [redacted] and Savid M [redacted] that my payment of dollars a month would stop any and all garnishmentI was originally told that since I HAD ALREADY SENT IN MY DOCUMENTS before last November that my payment of was enrolling me in program and based on documents submitted my dollars a month was what I was to payI have been in contact with several reps over the past year all whom jeep requesting the same documentation that was presenting to ms A [redacted] and Mr M [redacted] I was also advised that my wage garnishment was not going to happen since first I had not been contacted by the companyThey had mistaken called an attorney whom I was not working withThis mistake on the company's part result in my first loss of wages through garnishmentI have since submitted the documentation with my rental increase and now am extremely unhappy To hear that this set of documentation has been lost and cited as not receivedI am willing to work with someone To settle this but keep getting a different person each time who wants me to start the process over with themIf you listen to my calls with Mr M [redacted] he even stated that he would send the stop garnishment letter To my employer which should daysdays later I finally received the letter after several phone calls To your companyI will be happy to work with someone who does not keep losing my paperwork [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

October 6, 2015Dear [redacted] : I acknowledge receipt of the September 23, complaint for the above matterEnclosed please find the materials we received from the creditors that correspond to the above-referenced accountsPlease be advised that we have contacted the credit bureaus that we do business with, with our request to delete our listing of the above-referenced accounts from [redacted] ***'s credit profile for the social security number we have listed in our recordsTSI cannot affect a change to how any other company may have listed the above accounts on [redacted] ***'s credit profileFor further inquiry please contact Kurt H [redacted] at ###-###-#### relating to the above account.In addition, please provide the phone number which is listed on your credit report so TSI can complete a full investigation into your allegation.Federal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.transworldpayments.com or contact the FTC online at https://www.ftc.gov; by phone at 1-877FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.govShould I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours, Cathy BConsumer Affairs Team Lead

September 15, 2016Dear [redacted] :Transworld Systems Inc(TSI) has received your September 9, complaint for [redacted] on the above-referenced accountTSI has researched this matter and the findings are set forth below:Please be advised that upon clearance of funds, the above-referenced account will be closed in TSI's system as paidIt is TSI's intent to have no further communication with [redacted] relating to this matter.TSI has contacted the credit bureaus with which it does business with its request to delete TSI's listing of the above-referenced account from [redacted] ' credit report for the social security number listed in TSI’s recordsTSI cannot affect a change to how the creditor or any other company may have listed the above account on [redacted] ’ credit profile.On November 25, 2015, TSI sent [redacted] an initial notice to the address provided by the client as a good address for the consumer.We appreciate the opportunity to respond to your inquiry.Very Truly Yours,Cathy BConsumer Affairs Team Lead

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do accept the response from the business that a new door will be ordered and installed for my mother, [redacted] I would also like to note that MrGino M [redacted] contacted me on August 25th and told me that a new door would be installed on the second week in OctoberThis did not happenI do hope to hear a response from the company soon to find out when this door will be installed.Regards, [redacted]

September 20, 2016Dear [redacted] :Transworld Systems Inc(TSI) has received your September 15, follcomplaint for [redacted] on the above-referenced accountsTSI has researched this matter and the findings are set forth below:In addition, TSI has closed the referenced account [redacted] -TSI in its system [redacted] may contact the creditor at P.OBox [redacted] , Dallas, TX [redacted] for any further questions regarding this account.TSI has closed account [redacted] -TSI as paid in its systemIt is TSI's intent to have no further communication with [redacted] relating to this matter.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,Cathy BConsumer Affairs Team Lead

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me; however, I want the accurate details of the resolution of this issue on record Transworld states that I sent in my proofs of payment on May 25, and they were able to locate the missing payments, zero out the account, and erase all accounts from my credit report by May 30, The details of what actually transpired is riddled with more inefficency on Transworld's part I faxed the proof of payments of 4/17/17, as stated in my last compaint, and recieved no confirmation of reciept as requested The day after filling the second complaint I recieved a second voice mail from Shawn C***, this time requesting a call back in order to discuss the issue I was able to connect with MrC [redacted] on 5/22/ MrC [redacted] reported there was still a $balance on my account that needed to be payed I told MrC [redacted] no less than times during this conversation that I had faxed in proofs of payment for payments that had not been credited to my account per the account history I recieved from Transworld at the end of March (the result of the first Revdex.com complaint I filed) Eventually I was able to determine that one of the payments I had submitted proof for had been processed and the other had not I was informed that the previous proofs of payment I had sent in were "probably" in another department and I would need to send them again and that MrC [redacted] would need a few days to look into the matter before I would recieve a call back At that time I also inquired to MrC [redacted] about having these account removed from my credit report and was told that Transworld would only provide a "paid in full" statement and that I would need to contact the orginal creditor for anything further regarding the collections listing-- clearly this is inaccurate information as Transworld did remove the accounts from my credit report I faxed the proofs of payment to MrC***'s direct office fax that day, 05/22/ I recieved a voice mail from MrC [redacted] again on 5/24/stating that the faxed proof of payment I had submitted was "too dark" for him to read and I would need to submit it again The proof of payment was faxed for a third time to Transworld on 5/25/ I never had a follow up phone call from MrC*** Transworld's response to the Revdex.com was submitted on May 30, reporting the accounts had been deleted from my credit report It took Transworld days to remedy the situation on their end It took me months, two Revdex.com complaints, over phone calls and faxes containing the same information in order to get them to do it I hope the information provided in my complaints helps others to deal with this inefficiently run company Transworld states it is their intent to have no further communication with me-- I couldn't be more happy to agree Regards, [redacted]

There are two collection accounts that have appeared on my credit that have balances of zero both say [redacted] emergency physiciansI have paid these balances in and I have confirmed with [redacted] directly they should never have been reported on my credit reportThey were paid on time and they were paid after I was out of the hospitalthis needs to be removed from my credit report.Please remove the two paid accounts with balances of zero from my credit reportThese were paid when I got the bill as the hospital was going back and forth with my insurance

Transworld Systems Inc(TSI) has received your April 6, letter and understands Ms [redacted] has complained that she agreed to a monthly payment of $for months to rehabilitate her student loans; however, $has been offset from her social security checkTSI has researched this matter and the findings are set forth below:On March 21, 2015, the U.SDepartment of Education placed the above-referenced accounts for Ms [redacted] with TSI for collectionOn March 22, 2015, TSI mailed Ms [redacted] an initial collection noticeRecords confirm that on January 12, 2016, Ms [redacted] agreed to make loan rehabilitation payments with a start date of January 28, through June, in the amount of $per monthThe TSI representative Ms [redacted] spoke with informed her that she would continue to be eligible for the federal offset program until the loans were removed from default status, which would occur once she had completed the rehabilitation programOn January 13, 2016, TSI mailed Ms [redacted] a Rehabilitation Agreement Letter to completeReceipt of the completed and executed rehabilitation materials is required by the creditor and TSI cannot affect a change in this process.On February 24, and March 16, 2016, records confirm Ms [redacted] called TSI and informed TSI representatives that her social security payment had been offsetThe federal offset program is administered by the U.SDepartment of TreasuryTSI did not take $from Ms [redacted] ’s social security check and cannot affect a change in the withholding Ms [redacted] 's social security benefits by the U.SDepartment of Treasury; however, once Ms [redacted] completes the rehabilitation program, she will no longer be subject to the offset program.To date, TSI has received payments of $from Ms [redacted] TSI has not yet received page of the financial form of the Rehabilitation Agreement LetterPlease direct Ms [redacted] to forward this information to TSI at fax # ###-###-####.Please be advised that the account balance may be periodically increased due to the addition of accrued interest or other charges as provided in the agreement with the original creditor or as otherwise provided by state law.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,Cathy B [redacted]