Transworld Systems

February 28, 2017Dear [redacted] :Transworld Systems Inc(TSI) has received your February 21, letter relating to [redacted] ***'s complaintTSI has researched this matter and the findings are set forth below:TSI has closed the referenced account as paid in its system pending the clearance of fundsIt is TSI's intent to have no further communication with [redacted] relating to this matter [redacted] may contact [redacted] at [redacted] **., Baltimore, MD [redacted] for any further questions regarding the above account.TSI has contacted the credit bureaus with which it does business with its request to delete TSI's listing of the above-referenced account from [redacted] ***'s credit profileSince [redacted] ***'s full social security number was not provided to TSI and is not available to TSI to include with its deletion request, TSI will be uncertain as to whether its deletion request will be accurately processed by the agencies notifiedTSI cannot affect a change to how the creditor or any other company may have listed the above account on [redacted] ***'s credit profile.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain,Very truly yours,Cathy B.Consumer Affairs-Team Lead

September 7, 2017Dear [redacted] :Transworld Systems Inc(TSI) has received your follletter relating to [redacted] ’ complaint filed with the Revdex.com serving Metro Washington DC and Eastern PennsylvaniaTSI has researched this matter and the findings are set forth below:TSI has requested validation information for the above accounts, since the accounts’ validation materials relate to medical issues, TSI will not forward these documents to you, so that there is no potential violation of federal or state privacy lawsWe will forward any materials we receive as a result of our request directly to [redacted] for her review and considerationPlease advise the consumer to contact Gina B [redacted] at ###-###-#### or ###-###-#### for any further questions regarding her accounts.Please be advised that TSI has contacted the credit bureaus, with which we do business, with its request to place our listing of the above accounts on the consumer’s credit profile in a disputed statusTSI cannot affect a change to how the creditor or any other company may have listed the above accounts on the consumer’s credit profile.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterVery truly yours,TSI Consumer Affairs

September 29, 2017Dear [redacted] :Transworld Systems Inc(TSI) has received your September 11, letter relating to Veronica Rene Shelton’s complaint filed with the Revdex.com serving Metro Washington DC and Eastern PennsylvaniaTSI has researched this matter and the findings are set forth below:The above-referenced account is closed in TSI’s systemIt is TSI’s intent to have no further communication with the consumer regarding this matterPlease advise the consumer that she may contact [redacted] ***, Dunwoody, GA *** for any further questions regarding her account.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,TSI Consumer Affairs

May 15, 2017Our Reference NosCreditors Balances Due [redacted] $ 1,015.78Account No.: [redacted] $ 177.94Account No.: [redacted] [redacted] $ 53.00Account No.: [redacted] [redacted] $6,702.00Account No.: [redacted] [redacted] Account closedAccount No.: [redacted] Dear [redacted] :Transworld Systems Inc(TSI) has received your April 25, letter relating to [redacted] **’s complaint filed with the Revdex.com serving Metro Washington DC & Eastern PennsylvaniaTSI has researched this matter and the findings are set forth below:TSI has closed account [redacted] in its systemIt is TSI's intent to have no further communication the consumer relating to this matterThe consumer may contact [redacted] *** at [redacted] **., Rancho Cordova, CA [redacted] for further inquiries regarding this account.In addition, TSI has placed accounts [redacted] , [redacted] , [redacted] and [redacted] in a restrictive status to prevent further collection activity in our officeIt is TSI's intent not to have any further communication with the consumer in reference to these accounts.The consumer may contact Gretchen S [redacted] at ###-###-#### for any further questions regarding these accounts.Since the account validations relate to medical issues, TSI will not forward these documents to you, so that there is no potential violation of federal or state privacy lawsThese materials have been forwarded to the consumer.Please be advised that we have contacted the credit bureaus, with which we do business, with our request to place our listing of accounts [redacted] , [redacted] , [redacted] and [redacted] on the consumer’s credit profile in a disputed statusIn addition, TSI has contacted the credit bureaus with which it does business with its request to delete TSI’s listing of account [redacted] from the consumer’s credit profileSince the full social security number was not provided to TSI and is not available to TSI to include with its deletion request, TSI will be uncertain as to whether its deletion request will be accurately processed by the agencies notifiedTSI cannot affect a change to how the creditor or any other company may have listed the above accounts on the consumer’s credit profile.Please be advised that the balances for accounts [redacted] and [redacted] may be periodically increased due to the addition of accrued interest or other charges as provided in the agreement with the original creditor or as otherwise provided by state law.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,TSI Consumer Affairs

September 17, 2015I acknowledge receipt of the August 28, complaint for the above matterEnclosed please find the materials we received from the creditors that correspond to the above referenced accountsPlease be advised that we have contacted the credit bureaus that we do business with, with our request to delete our listing of the above accounts from consumer's credit profile for the social security number we have listed in our recordsTSI cannot affect a change to how any other company may have listed the above accounts on the consumer's credit profilePlease contact Kurt H [redacted] at ###-###-#### relating to the above accounts.Federal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.transworldpayments.com or contact the FTC online at https://www.ftc.gov; by phone at 1-877-FTCHELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very Truly Yours,Cathy BConsumer Affairs Team Lead

March 6, 2017To Whom It May Concern: c/o [redacted] I acknowledge that there was an issue with this tax returnThis return was filed in January and was accepted by the IRS and the state of PAThe IRS released the federal refund on February the 23rd which is the day that most refunds were releasedThere was no hold on it However, the state of PA had questions and once we realized this we did fix the mistake with the state by faxing in an amended returnThis amended form showed then getting back more money that originally.When the clients came in to fix the PA return, we offered them of their fees backThey accepted thisAt this time, we did not know of this complaint and did not know that she wanted half backWhen they left our office we had no idea that there was a complaint After receiving the complaint we responded with the outcomeThey never gave any indication that they wanted more moneyWith that being said, I do not have a problem giving them an additional back on their feesI will call them today and let them know thatThey could have contacted us directly with their concernsI always try to satisfy my customer's expectations.Tara TOffice Manager

March 16, 2017Dear [redacted] Transworlds Systems Inc(TSI) has received your March 13, letter relating to [redacted] 's complaintTSI has researched this matter and the findings are set forth below:TSI requested and has received validation information for [redacted] 's account Enclosed is the validation information TSI received from the creditor that corresponds to the above-referenced account.TSI has placed the referenced account in a restrictive status to prevent further collection activity in our officeIt is TSI's intent not to have any further communication with [redacted] in reference to the above account[redacted] may contact Greg B [redacted] at ###-###-#### for any further questions regarding the above-referenced account.TSI has not reported the above-referenced account on [redacted] 's credit reportTSI cannot affect a change to how the creditor or any other company may have listed the account on [redacted] 's credit profile.Please be advised that the account balance may be periodically increased due to the addition of accrued interest or other charges as provided in the agreement with the original creditor or asotherwise provided by state law.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Thanking you for your cooperation, I remain,Very truly yours,Cathy B.Consumer Affairs-Team Lead

September 28, Dear [redacted] :I acknowledge receipt of the September 2, complaint for the above referenced accountPlease be advised that TSI has closed the referenced account in our officePlease note that we have contacted the credit bureaus that we do business with, with our request to delete our listing of the above-referenced account from [redacted] 's credit profile for the social security number we have listed in our recordsTSI cannot affect a change to how any other company may have listed the above account on [redacted] 's credit profileIt is TSI's intent not to have any further communication with [redacted] in reference to the above account.For further inquiry please contact Education Finance Partners at P.OBox 90659, Los Angeles, CA relating to the above accountFederal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.transworldpayments.com or contact the FTC online at https://www.fic.gov; by phone at 1-877FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.govShould I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterVery truly yours, Cathy B [redacted] Team Lead | Consumer AffairsPrudential Rd, Horsham PA 19044Office:###-###-####|Fax:###-###-####|www.tsico.com

August 30, [redacted] Revdex.com, Inc(Serving Greater Cleveland) [redacted] Cleveland, OH Re: Transworld Systems IncYour RefNo.: [redacted] Complainant: [redacted] Creditor U.SDept of Education Account No.: [redacted] Our Reference Number: [redacted] -DOE Principal: $3,Interest: $Interest Rate Per Annum:2.65% Collection Costs: $Current Balance Due: $3,Our Reference Number: [redacted] DOE Account No.: [redacted] Principal: 82,Interest: $Interest Rate Per Annum:2.65% Collection Costs: $Current Balance Due: $2,Our Reference Number: [redacted] -DOE Account No.: [redacted] Principal: $2,Interest: $Interest Rate Per Annum:2.65% Collection Costs: $Current Balance Due: $2,Dear Aisha I [redacted] Transworld Systems Inc(TSI) has received your August 22, letter relating to MrE [redacted] 's complaintPlease be advised on November 18, 2015, TSI received a call from Jon E [redacted] , at that time, the borrower agreed to enter into a $Rehabilitation program, contingent on the return of his financial documents showing that the borrower qualified for the $rehabilitation agreementThe borrower also requested to have the garnishment releasedThe release order was sent to the borrower's employer on November 20, TSI sent the borrower the financial documents to fill out and return on November 18, 2015, March 18, 2016, and June 14, TSI did not receive the completed financial documents until August 1, 2016, after the borrower's financial documents were reviewed it was determined that the lowest monthly rehabilitation agreement amount the borrower qualified for was for $a monthOn August 4, 2016, TSI notified the borrower that his minimum payment for Rehabilitation would be $a month, at that time the borrower advised TSI that he could not afford $a month and would be sending in updated financial documentsTo date, TS! has not received any qualifying rehabilitation agreement payments per the financial documents the borrower supplied on August 1, Please be advised that once the borrower has returned the financial documents, the signed rehabilitation agreement letter and has made nine qualifying payments over a month period their account(s) will rehabilitateOnce the borrower's account(s) rehabilitate the remaining fees will be removed and the interest will be capitalized with the current principal balancePlease be advised that MrE [redacted] 's tax return offset was administered through the Treasury Offset ProgramTSI has no control over the Treasury Offset ProgramTSI requested and has received validation information for MrE [redacted] 's' accountsEnclosed is the validation information TSI received from the creditor that corresponds to the above-referenced accountsPlease be advised that the account balance may be periodically increased due to the addition of accrued interest or other charges as provided in the agreement with the original creditor or as otherwise provided by state lawThanking you for your cooperation, I remain, Very Truly Yours,Cathy B [redacted] Consumer Affairs-Team Lead Enclosure(s) IN THE EVENT THAT YOUR OFFICE SHOULD FORWARD THIS TO THE CONSUMER: THIS IS AN ATTEMPT TO COLLECT A DEBTANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSETHIS IS A COMMUNICATION FROM A DEBT COLLECTORCALLS TO OR FROM TRANSWORLD SYSTEMS INCMAY BE MONITORED OR RECORDED FOR QUALITY ASSURANCESTRICTLY CONFIDE TEAL- PROPRIETARY COMPANY INFORMATION - NOT SUBJECT TO DISCLOSUREPAGE OF

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Transworld Systems Inc(TSI) has received your August 17, complaint for [redacted] on the above-referenced accountTSI has researched this matter and the findings are set forth below:TSI has closed the referenced account in its systemIt is TSI's intent to have no further communication with [redacted] relating to this matter [redacted] may contact the creditor at P.OBox ***, Newark, NJ 07191-for any further questions regarding the above account.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,Cathy B [redacted]

August 21, Dear [redacted] :I acknowledge receipt of the August 17, complaint for the referenced consumerPlease be advised that the telephone number ###-###-#### has been removed from the above-referenced accountIt is TSI’s intent not to have any further communication with [redacted] in reference to the above account, since [redacted] is not the responsible consumerFederal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.transworldpayments.com or contact the FTC online at https://www.ftc.gov; by phone at 1-877FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain, Very truly yours Cathy B Consumer Affairs Team Lead

The customer states in his last line that " The problem has been resolved and there are no other issues " We feel this issue is resolved, and requires no further refunds to the customerSincerely, Vicki W***Executive AssistantHenry Brown Buick GMC

August 17, 2015Dear [redacted] :I acknowledge receipt of the August 12, complaint for the referenced consumerEffective 10/31/ [redacted] (***) made the business decision to sell a portion of its Account Receivables Management businessAccounts formerly serviced by [redacted] are now being handled by Transworld Systems Inc(TSI).As a result, the account referenced in the complaint is being serviced by TSI and should be redirected to them for a full response.Very Truly Yours,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

October 8, 2015Dear [redacted] :I acknowledge receipt of the September 16, complaint for the referenced consumerPlease be advised that Transworld Systems Inchas closed the above account in our officeIt is TSI's intent not to have any further communication with [redacted] in reference to the above account.Further inquiries regarding the above account may be directed to [redacted] ***, Loudonville, NY ***.Please note that TSI is investigating the issue with the phones.Federal and state law prohibits certain methods of debt collection, and requires that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at https://www.transworldpayments.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very Truly Yours,Cathy BConsumer Affairs Team Lead

April 20, 2016Dear [redacted] :Transworld Systems Inc(TSI) has received your April 15, follletter relating to [redacted] ' complaintPlease be advised that the above-referenced account is closed in TSI's systemIt is TSI's intent not to have any further communication with [redacted] in reference to the above accountFurther inquiries regarding the above account may be directed to [redacted] at P.OBox [redacted] Dallas, TX ***.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very fully yours,Cathy B.Consumer Affairs Team Lead

November 2, 2017Dear [redacted] Transworld Systems Inc(TSI) has received your October 29, letter relating to [redacted] [redacted] ’s complaint ?led with the Revdex.com serving Metro Washington DC and Eastern PennsylvaniaTSI has researched this matter and the ?ndings are set forth below:The accounts [redacted] - [redacted] and [redacted] - [redacted] are closed in TSI’s systemIt is TSI’s intent to have no further communication with the consumer regarding this matterThe consumer may contact [redacted] at [redacted] at Jacksonville, FL *** for any further questions regarding these accounts.TSI has requested validation information for accounts [redacted] , [redacted] and [redacted] , since the accounts’ validation materials relate to medical issues, TSI will not forward these documents to you, so that there is no potential violation of federal or state privacy lawsWe will forward any materials we receive as a result of our request directly to William Claypoole for his review and considerationPlease advise the consumer that he may contact Melani P [redacted] at #-###-###-#### for any further inquiries regarding these accounts.TSI has contacted the credit bureaus with which it does business, with its request to delete TSI’slisting Of accounts [redacted] , [redacted] and [redacted] from the consumer’s credit report for the social security number listed in TSI’s records and to place our listing of accounts [redacted] and [redacted] on the consumer’s credit pro?le in a disputed statusTSI cannot affect a change to how the creditor or any other company may have listed the above accounts on the consumer’s credit pro?le.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,TSI Consumer Affairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

September 14, 2016Dear [redacted] :Transworld Systems Inc(TSI) has received your August 25, complaint for [redacted] on the above-referenced accountsTSI has researched this matter and the findings are set forth below:TSI has closed account [redacted] -TSI as paid in its systemIt is TSI's intent to have no further communication with [redacted] relating to this matter.TSI requested and has received validation information for [redacted] for account [redacted] TSI will not forward these documents to you, so that there is no potential violation of federal or state privacy lawsThese materials have been forwarded to the consumer[redacted] may contact Scott M [redacted] at ###-###-#### for any further questions regarding account [redacted] -TSI.Please be advised that the account balance for [redacted] -TSI may be periodically increased due to the addition of accrued interest or other charges as provided in the agreement with the original creditor or as otherwise provided by state law.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,Cathy B.Consumer Affairs Team Lead