Transworld Systems

October 6, 2015Dear [redacted] :I acknowledge receipt of the September 23, complaint for the above matterEnclosed please find the materials we received from the creditors that correspond to the above-referenced accountsPlease be advised that we have contacted the credit bureaus that we do business with, with our request to delete our listing of the above-referenced accounts from [redacted] ***'s credit profile for the social security number we have listed in our recordsTSI cannot affect a change to how any other company may have listed the above accounts on [redacted] ***'s credit profileFor further inquiry please contact Kurt H [redacted] at ###-###-#### relating to the above account.In addition, please provide the phone number which is listed on your credit report so TSI can complete a full investigation into your allegation.Federal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.transworldpayments.com or contact the FTC online at https://www.ftc.gov; by phone at 1-877FTC-HELP; or by mail at Pennsylvania Ave., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,Cathy BConsumer Affairs Team Lead

Transworld Systems Inc(TSI) has received your August 28, letter relating to [redacted] ’s complaint filed with the Revdex.com serving Metro Washington DC andEastern PennsylvaniaTSI has researched this matter and the findings are set forth below:TSI requested and has received validation information for the above accountEnclosed is thevalidation information TSI received from the creditor that corresponds to the above-referencedaccountValidation will also be mailed to the consumer via US MailThe consumer may contactThomas Travelino at ###-###-#### for further questions regarding the above account.We understand that [redacted] has requested that TSI cease calling her regarding theabove account that has been placed with TSI for collectionPlease be advised that TSI has removed [redacted] 's telephone number ###-###-#### from its systemTSI will place nofurther calls to [redacted] relating to the above account.Please be advised that the account balance may be periodically increased due to the addition ofcrued interest or other charges as provided in the agreement with the original creditor or asotherwise provided by state law.IN THE EVENT THAT YOUR OFFICE SHOULD FORWARD THIS TO THE CONSUMER: THIS IS A COMMUNICATION FROM ADEBT COLLECTOR.CALLS TO OR FROM TRANSWORLD SYSTEMS INCMAY BE MONITORED OR RECORDED FOR QUALITY ASSURANCE.STRICTLY CONFIDENTIAL- PROPRIETARY COMPANY INFORMATION - NOT SUBJECT TO DISCLOSURE.PAGE OF 2Transworld Systems Inc[redacted] Drive | Suite *** | FtWashington, PA 19034Phone: ###-###-#### | ###-###-####Hours of Operation: M-F 8:00am-5:00pm ETWe appreciate the opportunity to respond to your inquiry and provide you with the encloseddocumentations.Very truly yours,TSI Consumer Affairs

February 6, 2017Dear [redacted] :Transworld Systems Inc(TSI) has received your February 2, letter relating to [redacted] 's complaint.Please be advised that TSI has closed accounts [redacted] - [redacted] and [redacted] - [redacted] in its system.TSI has closed accounts [redacted] - [redacted] , [redacted] - [redacted] ** [redacted] - [redacted] , [redacted] , [redacted] - [redacted] , and [redacted] - [redacted] in its system as paid.TSI has not reported [redacted] - [redacted] on [redacted] 's credit reportTSI cannot affect a change to how the creditor or any other company may have listed the account on [redacted] 's credit profile.TSI has contacted the credit bureaus with which it does business with its request to delete TSI's listing of the accounts [redacted] - [redacted] , [redacted] - [redacted] , [redacted] - [redacted] , [redacted] - [redacted] , [redacted] -***), and [redacted] - [redacted] from [redacted] ’s credit report for the social security number listed in TSI's recordsTSI cannot affect a change to how the creditor or any other company may have listed theses accounts on [redacted] 's credit profile[redacted] may contact [redacted] Medical Center at [redacted] **, Albuquerque NM [redacted] for any further questions regarding account [redacted] - [redacted] [redacted] may contact [redacted] Hospital at [redacted] **, Albuquerque NM [redacted] for any further questions regarding accounts [redacted] - [redacted] - [redacted] , [redacted] - [redacted] - [redacted] , [redacted] - [redacted] , [redacted] - [redacted] , and [redacted] .It is TSI's intent to have no further communication with [redacted] relating to this matter.Should not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Thanking you for your cooperation, I remain,Very Truly Yours,Cathy BConsumer Affairs Team Lead

I spoke with Steffany S [redacted] , and I have never experienced such rude and unprofessional behavior in my lifeShe was disrespectful and really didn't need to treat me the way that she did

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] PsI emailed Revdex.com, they did come thru on flying colorsTheir customer service turned out to be great! And has made me a loyal customer!

August 24, 2017Dear [redacted] :Transworld Systems Inc(TSI) has received your August 17, letter relating to [redacted] ’ complaint filed with the Revdex.com serving Metro Washington DC and Eastern PennsylvaniaTSI has researched this matter and the findings are set forth below:TSI has requested validation information for the above accounts, since the accounts’ validation materials relate to medical issues, TSI will not forward these documents to you, so that there is no potential violation of federal or state privacy lawsWe will forward any materials we receive as a result of our request directly to [redacted] for her review and considerationPlease advise the consumer to contact Gina B [redacted] at ###-###-#### or ###-###-#### for any further questions regarding her accounts.Please be advised that TSI has contacted the credit bureaus, with which we do business, with its request to place our listing of the above accounts on the consumer’s credit profile in a disputed statusTSI cannot affect a change to how the creditor or any other company may have listed the above accounts on the consumer’s credit profile.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,TSI Consumer Affairs

I acknowledge receipt of the April 6, complaint for the referenced consumerWe are currently processing this complaint and will begin our investigation shortlyI expect to follwith you on this matter within the next days.Please contact my office directly if you have any questions.Very truly yours,Cathy B [redacted]

Today I received my first collection call in my lifetime related to a debt I find out that I owed from a surgical procedure I had in fall of It is August and I received a telephone call from representative at Transworld Systems Inc who stated that he was calling to collect a debt I inquired about the debt and advised in a recorded statement that I was unaware of the debt and that I would contact the doctor's office or surgical center to square up The debt collector continued to harass me asking questions of me as follows: "Are you saying you are not going to pay this debt?" "Are you saying you do not owe this debt?" "Are you saying you forgot you had this procedure done?" I simply advised that I would pay any amounts owed to the company I owed it to directly I had to find out what amounts were still owed I would never offer up a payment over the phone to someone so disrespectful to me I was horrified It was the most unpleasant phone experience I've ever had and my first with a debt collector The agent should be reviewed The call is recorded The doctor's office and surgical center has been notified of the harassment and disrespectful nature of the debt collection agency And by the way, the debt is paid

We make every effort to totally satisfy our customers Our warranty does cover breakage and replacement parts I am checking on the status of her replacement parts Our windows and parts come from the manufacturer, operating is covered under the glass breakage warranty, any reason for the glass breaking is not covered under the warranty, there is a charge under some conditionsI think her window parts and glass is covered We did send the information to the manufacturer I am checking on her service parts and replacement The parts usually take a few weeks to come back Thank you

Please see the attached.Thank you

April 14, 2017Dear [redacted] :Transworlds Systems Inc(TSI) has received your April 10, letter relating to [redacted] ’s complaint, TSI has researched this matter and the findings are set forth below:TSI has closed the referenced account in its systemIt is TSI's intent to have no further communication with [redacted] relating to this matter[redacted] may contact [redacted] **., Frontenac, MO [redacted] for any further questions regarding the above account.Should I not hear from you within days, I will assume you have all information necessary to complete your investigation and close this matterThanking you for your cooperation, I remain,Very truly yoursCathy BConsumer Affairs-Team Lead

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This is not my debt Any payments or money owed to [redacted] was taken care of on my end Transworld Systems sending me a copy of my final bill in no way validates this debt If I throw away a bill in the garbage and someone picks it up and says "hey, I have your bill, now you owe me", does that mean I owe them any money? No Maybe *** got something mixed up going thru this system change and switching account numbers that Transworld speaks of and thats why it's showing as it does I would like for this account to be removed/deleted from my credit report and for Transworld Systems to cease collection activity Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much for your assistance with this matter! Sincerely, [redacted] ***

I acknowledge receipt of the August 17, complaint for the referenced consumerTSI has searched its databases using the information supplied by the consumer and was unable to identify the specific account that is the subject of the consumer's complaintIn order for us to move forward, we need specific identifying information including, but not limited to: the creditor's account number or reference number and the phone number that TSI may be calling; so that a full search can be completedA copy of any correspondence the consumer may have received from TSI would also be of assistance.Federal and state law prohibit certain methods of debt collection, and require that we treat you fairlyIf you have a complaint about the way we are collecting your debt, please visit our website at www.transworldpayments.com or contact the [redacted] online at https://www[redacted] ; by phone at [redacted] ; or by mail at [redacted] ***., NW, Washington, DC If you want information about your rights when you are contacted by a debt collector, please contact the [redacted] online at www[redacted] Until such information is received, as noted, we cannot proceed with the research regarding this complaintPlease forward the requested information to the attention of the undersigned at: Transworld Systems, [redacted] ***, Wilmington, DE 19850.Very truly yours, Cathy B [redacted] Consumer Affairs Team Lead

July 30, 2015Dear [redacted] :I acknowledge receipt of the July 15, complaint for the referenced consumerEffective 10/31/ [redacted] , Inc(***) made the business decision to sell a portion of its Account Receivables Management businessAccounts formerly serviced by *** are now being handled by Transworld Systems Inc(TSI).As a result, the account referenced in the complaint is being serviced by TSI and should be redirected to them for a full response.Sharron W.Consumer Affairs Production Manager