Complaint: [redacted]
I am rejecting this response because:
I did contact the school, and no one can provide me with information nor proof. I sent TG copy of my passport, showing the date stamps from the day/year I left the country to the year I returned. Since both insist this debt is mine, I filed a complaint with the DOE, The Federal Trade Commission, and Consumer Protection; I also requested that TG sends me the forms I need (per DOE), so I am now waiting for them. TG collections department uses intimidation and harassment as part of their practices and they cost me a job. I will continue to fight this until is corrected. The last time I went to college was 1995! Both TG and CTU Online need to be stopped, for they are a scam.
Regards,
[redacted]
Thank you for your recent inquiry regarding the above listed customer received at Texas iharanteed on 9/8/15. Please be advised that a response to Mr. [redacted]' concerns was sent to 'urn on 9/8/15. .3ue to the sensitive nature of federal student loan issues, TG is not permitted to provide the 3BB with...
an actual copy of the response unless Mr. [redacted] sends me a privacy release authorizing permission to release the response to you at the Revdex.com. f I can be of further assistance, I may be reached at 1 (800) 252-9743 extension [redacted].
I have reviewed Ms[redacted] complaint, as well as Trellis hlstory pertaining to her account. In fact, t have responded to multiple complaints previously filed by Ms. Baker.Ms. [redacted] paid her Trellis account In full in December 2016. This information was communicated to the credit reporting agencies....
The last reporting occurred February 2B, 2017, with Trell(s reporting a status of "paid to full—was collection".If Ms. [redacted] disagrees with the how this information Is represented on her credit report, she may wish to make an inquiry with the credit reporting agencies, The status reported by Trellis is correct,Additionally, had previously advised Ms. [redacted] to provide Trellis with a copy of her credit report so that we could investigate further. She has not chosen to provide that information to date.Should Ms. [redacted] have further questions pertaining to Trellis' reporting, she may contact me at ([redacted].Sincerely,[redacted]
Mr. [redacted] and I had a long telephone conversation regarding the history of his account, both with his prior servicer as well as the period since Trellis came to hold the account. We discussed Trellis' role and its agreement with the U.S. Department of Education (ED). I explained to Mr....
[redacted] that if he has questions regarding the school's certification of federal student loans and how those loans were applied to his student account at the school, then he needed to discuss that with the school. Additionally, Trellis records indicate that its credit bureau reporting is correct, relative to his current status here. Therefore, if he disputes information that is being reported by the bureaus, he would need to specifically address those matters with them. We also discussed his recent Federal Consolidation application that he submitted to ED and the advantages, along with additional options he will gain should his application be approved. Should Mr. [redacted] have additional questions, he may contact me at ([redacted]-[redacted].[redacted], Ombudsman, Trellis
I attempted to contact Ms. [redacted] via telephone on multiple occasions since receiving this complaint in hopes of discussing her matter, leaving messages with my contact information each time. She failed to follow up with me, so I followed up with a letter today addressing her...
concerns. It is being sent to the address she included with her complaint to the Revdex.com.My review of Ms. [redacted] account finds this debt to be valid. Collection history indicates that she has had contact with TG on many occasions through the years and is familiar with the debt.Unfortunately, I am unable to provide you with an actual copy of the letter and additional documentation that I am providing to Ms. [redacted] without her written authorization to do so. If she provides this authorization to Revdex.com in the future, I will certainly provide it for your review.I provided Ms. [redacted] with my contact information in the letter, as well as the opportunity to contact TG in regard to satisfying her default and/or avoiding the possibility of wage garnishment and treasury offset (force collection).She can feel free to contact me directly to discuss this matter further, or she can contact TG Collections to discuss repayment, consolidation, or loan rehabilitation.[redacted], Ombudsman Services, TG
May 19, 2015 MS [redacted] DISPUTE RESOLUTION SPECIALIST THE Revdex.com [redacted] AUSTIN, TX [redacted] Re Case # [redacted]: [redacted] Dear Ms. [redacted], Thank you for your inquiry received at Texas Guaranteed (TG) on 5/18/15. Regarding your customer, I reviewed his...
circumstances and sent her a response to her issues 01 5/18/15. She will probably not be pleased with the facts about her circumstances so I have encouraged her to escalate her concerns to the U.S. Department of Education. Unless the Revdex.com provides a privacy release from Ms. [redacted], I will no longer provide your agency with an actual copy of the outgoing response. I you have questions or if I can be of further assistance, please feel free to contact me at 1 800 [redacted] extension [redacted]. [redacted], Ombudsman/Assistant Vice-President Office of the President
I'm sorry that Mr. [redacted] prior experience with TG was not to his satisfaction. I have reviewed his complaint, as well as history related to his account and followed up with a telephone call to him today. After discussing his situation, we came to the mutual agreement that I will...
continue to monitor his account for payment posting, as will he. We will reconnect in the near future to discuss further whether any adjustments will be made to his account. I made clear to Mr. [redacted] that should he have any further questions regarding his account, he can feel free to contact me at ([redacted].[redacted] Ombudsman, TG
June 29, 2015 MS. [redacted] Re: Case #[redacted] Dear Ms. [redacted] I received a telephone message from your customer who received my letter dated 6/24/15 in response to his concerns about Texas Guaranteed (TG). While Mr. [redacted] states that TG is permitted to give your agency a copy of the outgoing response, TG is not able to comply with a verbal release. Per the law, (U.S. Code 3404), TG requires out customers to provide a privacy release through a signed and dated written statement. The privacy release may be forwarded to my attention at fax number [redacted] Also, Mr. [redacted] entitled to forward any unresolved complaint to the U.S. Department of Education at the following: U.S. Department of Education Office of the Ombudsman [redacted] Washington, DC [redacted] Toll Free:[redacted] I can be of further assistance, please feel free to contact me at 1 800 [redacted] Extension [redacted]. Sincerely, [redacted], Ombudsman/ Assistant Vice-President Office of the President
Complaint: [redacted]
I am rejecting this response because: As of today's date 09/23/2015 3:58 pm I have not received any information or evidence that this is my loan or I was attending DeVry university .
Regards,
[redacted]
I have requested the documentation that was requested by Ms. [redacted]. Those reports will print overnight and will be mailed to her promptly. Upon review, if she has any questions, she can contact me for discussion.[redacted], Ombudsman, TG ([redacted]-[redacted]
Complaint: [redacted]
I am rejecting this response because:by contacting Revdex.com, I am and was thereby granting authorization for the release of my information.so Texas G can go ahead and provide a redponse
Regards,
[redacted]
I have attempted to contact Ms. [redacted] on multiple occasions to hopefully discuss her options. The first such call was made to her on June 30th, when I left my callback information. I have not heard back from her. Additionally, based on history comments, the last time that anyone at TG...
had contact with Ms. [redacted], she requested that TG follow up with her on June 30th in regard to information that she would provide at that time to assist in determining her options. Multiple follow up attempts in that regard have been made by others here at TG, to no avail. TG is willing to assist Ms. [redacted] if she will take, or return our calls. I can typically be reached Mon-Fri, 8 am to 5 pm, if she wishes to contact me. Otherwise, I will continue to reach out to her.[redacted], Ombudsman, TG
Attached is my response to the borrowers dispute in regard to TG's issuance of a wage withholding order to her employer. While Ms. [redacted] indicates that she was never notified of TG's intent to garnish, this does not appear to be the case. TG first issued a "Notice Prior to Wage...
Withholding" in April of 2015. Ms. [redacted] responded to this initial notification and actually agreed to repayment terms. However, Ms. [redacted] failed to maintain those terms and the "order" was subsequently issued to her employer.As indicated in my letter, Ms. [redacted] has options if the garnishment currently in place poses a financial hardship. She can feel free to contact me at (800) 252-9743 ext [redacted] to discuss her account. I will be happy to assist her.[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,Which entity is he referring to because I don't have any other information?
[redacted]
I responded to Ms. [redacted] via email. My response contained personal information pertaining to her account that I cannot disclose without her written authorization. I informed her of this and gave her the option of sharing the information with Revdex.com, or if she wishes for me to share it, providing written authorization to do so.[redacted] Ombudsman, TG
Ms. [redacted] and I have spoken via telephone concerning her account and options available. Upon receipt of additional documentation that was discussed during our conversation, we will be working toward a solution. In the meantime, Ms. [redacted] has my contact information should she have any...
Complaint: [redacted]
I am rejecting this response because:
I did contact the school, and no one can provide me with information nor proof. I sent TG copy of my passport, showing the date stamps from the day/year I left the country to the year I returned. Since both insist this debt is mine, I filed a complaint with the DOE, The Federal Trade Commission, and Consumer Protection; I also requested that TG sends me the forms I need (per DOE), so I am now waiting for them. TG collections department uses intimidation and harassment as part of their practices and they cost me a job. I will continue to fight this until is corrected. The last time I went to college was 1995! Both TG and CTU Online need to be stopped, for they are a scam.
Regards,
[redacted]
Thank you for your recent inquiry regarding the above listed customer received at Texas iharanteed on 9/8/15. Please be advised that a response to Mr. [redacted]' concerns was sent to 'urn on 9/8/15. .3ue to the sensitive nature of federal student loan issues, TG is not permitted to provide the 3BB with...
an actual copy of the response unless Mr. [redacted] sends me a privacy release authorizing permission to release the response to you at the Revdex.com. f I can be of further assistance, I may be reached at 1 (800) 252-9743 extension [redacted].
I have reviewed Ms[redacted] complaint, as well as Trellis hlstory pertaining to her account. In fact, t have responded to multiple complaints previously filed by Ms. Baker.Ms. [redacted] paid her Trellis account In full in December 2016. This information was communicated to the credit reporting agencies....
The last reporting occurred February 2B, 2017, with Trell(s reporting a status of "paid to full—was collection".If Ms. [redacted] disagrees with the how this information Is represented on her credit report, she may wish to make an inquiry with the credit reporting agencies, The status reported by Trellis is correct,Additionally, had previously advised Ms. [redacted] to provide Trellis with a copy of her credit report so that we could investigate further. She has not chosen to provide that information to date.Should Ms. [redacted] have further questions pertaining to Trellis' reporting, she may contact me at ([redacted].Sincerely,[redacted]
I have reviewed Ms. [redacted]'s complaint and, as well, had a telephone conversation with her. I
Mr. [redacted] and I had a long telephone conversation regarding the history of his account, both with his prior servicer as well as the period since Trellis came to hold the account. We discussed Trellis' role and its agreement with the U.S. Department of Education (ED). I explained to Mr....
[redacted] that if he has questions regarding the school's certification of federal student loans and how those loans were applied to his student account at the school, then he needed to discuss that with the school. Additionally, Trellis records indicate that its credit bureau reporting is correct, relative to his current status here. Therefore, if he disputes information that is being reported by the bureaus, he would need to specifically address those matters with them. We also discussed his recent Federal Consolidation application that he submitted to ED and the advantages, along with additional options he will gain should his application be approved. Should Mr. [redacted] have additional questions, he may contact me at ([redacted]-[redacted].[redacted], Ombudsman, Trellis
I attempted to contact Ms. [redacted] via telephone on multiple occasions since receiving this complaint in hopes of discussing her matter, leaving messages with my contact information each time. She failed to follow up with me, so I followed up with a letter today addressing her...
concerns. It is being sent to the address she included with her complaint to the Revdex.com.My review of Ms. [redacted] account finds this debt to be valid. Collection history indicates that she has had contact with TG on many occasions through the years and is familiar with the debt.Unfortunately, I am unable to provide you with an actual copy of the letter and additional documentation that I am providing to Ms. [redacted] without her written authorization to do so. If she provides this authorization to Revdex.com in the future, I will certainly provide it for your review.I provided Ms. [redacted] with my contact information in the letter, as well as the opportunity to contact TG in regard to satisfying her default and/or avoiding the possibility of wage garnishment and treasury offset (force collection).She can feel free to contact me directly to discuss this matter further, or she can contact TG Collections to discuss repayment, consolidation, or loan rehabilitation.[redacted], Ombudsman Services, TG
May 19, 2015 MS [redacted] DISPUTE RESOLUTION SPECIALIST THE Revdex.com [redacted] AUSTIN, TX [redacted] Re Case # [redacted]: [redacted] Dear Ms. [redacted], Thank you for your inquiry received at Texas Guaranteed (TG) on 5/18/15. Regarding your customer, I reviewed his...
circumstances and sent her a response to her issues 01 5/18/15. She will probably not be pleased with the facts about her circumstances so I have encouraged her to escalate her concerns to the U.S. Department of Education. Unless the Revdex.com provides a privacy release from Ms. [redacted], I will no longer provide your agency with an actual copy of the outgoing response. I you have questions or if I can be of further assistance, please feel free to contact me at 1 800 [redacted] extension [redacted]. [redacted], Ombudsman/Assistant Vice-President Office of the President
I'm sorry that Mr. [redacted] prior experience with TG was not to his satisfaction. I have reviewed his complaint, as well as history related to his account and followed up with a telephone call to him today. After discussing his situation, we came to the mutual agreement that I will...
continue to monitor his account for payment posting, as will he. We will reconnect in the near future to discuss further whether any adjustments will be made to his account. I made clear to Mr. [redacted] that should he have any further questions regarding his account, he can feel free to contact me at ([redacted].[redacted] Ombudsman, TG
June 29, 2015 MS. [redacted] Re: Case #[redacted] Dear Ms. [redacted] I received a telephone message from your customer who received my letter dated 6/24/15 in response to his concerns about Texas Guaranteed (TG). While Mr. [redacted] states that TG is permitted to give your agency a copy of the outgoing response, TG is not able to comply with a verbal release. Per the law, (U.S. Code 3404), TG requires out customers to provide a privacy release through a signed and dated written statement. The privacy release may be forwarded to my attention at fax number [redacted] Also, Mr. [redacted] entitled to forward any unresolved complaint to the U.S. Department of Education at the following: U.S. Department of Education Office of the Ombudsman [redacted] Washington, DC [redacted] Toll Free:[redacted] I can be of further assistance, please feel free to contact me at 1 800 [redacted] Extension [redacted]. Sincerely, [redacted], Ombudsman/ Assistant Vice-President Office of the President
Complaint: [redacted]
I am rejecting this response because:My Previous message States at all!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: As of today's date 09/23/2015 3:58 pm I have not received any information or evidence that this is my loan or I was attending DeVry university .
Regards,
[redacted]
I have requested the documentation that was requested by Ms. [redacted]. Those reports will print overnight and will be mailed to her promptly. Upon review, if she has any questions, she can contact me for discussion.[redacted], Ombudsman, TG ([redacted]-[redacted]
Complaint: [redacted]
I am rejecting this response because:by contacting Revdex.com, I am and was thereby granting authorization for the release of my information.so Texas G can go ahead and provide a redponse
Regards,
[redacted]
I have attempted to contact Ms. [redacted] on multiple occasions to hopefully discuss her options. The first such call was made to her on June 30th, when I left my callback information. I have not heard back from her. Additionally, based on history comments, the last time that anyone at TG...
had contact with Ms. [redacted], she requested that TG follow up with her on June 30th in regard to information that she would provide at that time to assist in determining her options. Multiple follow up attempts in that regard have been made by others here at TG, to no avail. TG is willing to assist Ms. [redacted] if she will take, or return our calls. I can typically be reached Mon-Fri, 8 am to 5 pm, if she wishes to contact me. Otherwise, I will continue to reach out to her.[redacted], Ombudsman, TG
Attached is my response to the borrowers dispute in regard to TG's issuance of a wage withholding order to her employer. While Ms. [redacted] indicates that she was never notified of TG's intent to garnish, this does not appear to be the case. TG first issued a "Notice Prior to Wage...
Withholding" in April of 2015. Ms. [redacted] responded to this initial notification and actually agreed to repayment terms. However, Ms. [redacted] failed to maintain those terms and the "order" was subsequently issued to her employer.As indicated in my letter, Ms. [redacted] has options if the garnishment currently in place poses a financial hardship. She can feel free to contact me at (800) 252-9743 ext [redacted] to discuss her account. I will be happy to assist her.[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,Which entity is he referring to because I don't have any other information?
[redacted]
I responded to Ms. [redacted] via email. My response contained personal information pertaining to her account that I cannot disclose without her written authorization. I informed her of this and gave her the option of sharing the information with Revdex.com, or if she wishes for me to share it, providing written authorization to do so.[redacted] Ombudsman, TG
Ms. [redacted] and I have spoken via telephone concerning her account and options available. Upon receipt of additional documentation that was discussed during our conversation, we will be working toward a solution. In the meantime, Ms. [redacted] has my contact information should she have any...
questions.[redacted], Ombudsman, Trellis Company