Tri Star Automotive Group

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Ref: Revdex.com Case # [redacted] - [redacted] This communication is in response to your October 8, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer [redacted] Mr [redacted] purchased a pre-owned Kia Sorento with 70,miles August Prior to Mr [redacted] taking delivery of the vehicle, a safety check and a Pennsylvania State Safety Inspection were completed on the vehicleThe tires were 6/and passed the state inspectionAfter taking delivery of the vehicle, the ‘check tire pressure” light came on the vehicle’s dash board alerting Mr [redacted] of low tire pressure.Mr [redacted] returned to the Blairsville service department to have the issued checkedThe vehicle now had 73’,milesThe low tire pressure issue was resolved but Mr [redacted] was concerned with his tire wearThe tires were checkedThey still had 6/tread remaining After receiving your letter, Tri Star Blairsville sales management contacted Mr [redacted] and explained to him that when he purchased the vehicle and even today, with 6/tread depth, the tires are still within the limits established by the PA State Safety InspectionWe further stated to Mr [redacted] that if he wanted new tires, we would sell them to him at our costMr [redacted] stated he would consider our offer and let us know his decision Tri Star Blairsville appreciates Mr [redacted] as a valued customer and wants to ensure her satisfaction If you have any questions, I can be contacted at ###-###-#### Sincerely, [redacted] Director of Operations Tri Star Automotive Group

Ref: Revdex.com Case # *** - *** *** ***
This communication is in response to your October 27, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer *** *** ***
After receiving your second letter, Tri Star Blairsville sales management, again contacted Mr*** to try and resolve his issueEven though Tri Star Blairsville was under no obligation to do so, as a goodwill offer, Tri Star Blairsville offered to purchase one new tire for Mr*** if he agreed to purchase one new tireMr*** agreed to that offer
Tri Star Blairsville appreciates Mr*** as a valued customer and wants to ensure his satisfaction
If you have any questions, I can be contacted at ###-###-####
Sincerely,
*** ***
Director of Operations
Tri Star Automotive Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I was so so pleased with the very very prompt response of the Revdex.com to my complaint Thank you, thank you I however am not totally satisfied with the response of Tri Star It was promptwhich is testament to the seriousnesswith which they view your intervention I feel they gave me lip service so I expect to continue the communication which you have made possible I will update you on the progress
Regards,
*** ***

Ref: Revdex.com Case # *** - *** ***
Dear Ms*** ***:
This communication is in response to your October 31, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star McKeesport customer *** ***
Mr*** brought her vehicle in for service
mid-OctoberSince Ms*** did not purchase an extended service contract, Tri Star McKeesport was unable to provide Ms*** a rental vehicle at no charge while her vehicle was in for repairAdditionally, based on Ms***’ comments, Tri Star McKeesport did not meet her expectations regarding timely updates on the completion of her vehicle
After receiving your letter, Tri Star McKeesport service manager, *** ***, contacted Ms*** and apologized to her if we did not meet her expectations regarding customer satisfaction and further explained why a rental vehicle could not be provided to herMs*** appreciated the call
Tri Star McKeesport appreciates Ms*** as a valued customer and wants to ensure her satisfaction
If you have any questions, I can be contacted at ###-###-####
Sincerely,
*** ***
Director of Operations
Tri Star Automotive Group

Ref: Revdex.com Case # [redacted]
Dear Ms. [redacted]:
This communication is in response to your October 27, 2014 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Indiana customer [redacted],
After receiving your letter, I contacted Ms. [redacted], Ms....

[redacted] visited Tri Star Indiana’s service department several months ago. At that time, Ms. [redacted] did not receive any follow-up telephone calls regarding the status of her vehicle that was being repaired. I apologized to Ms. [redacted] on behalf of Tri Star Indiana for not returning her telephone calls and following-up with her regarding the repairs on her vehicle. She currently does not have any service issues that need resolved. I provide Ms. [redacted] the name of Tri Star Indian’s service manager, [redacted], so she can contact him directly if she had any other service needs in the future. Ms. [redacted] appreciated my telephone call to her.
Tri Star Indiana appreciates Ms. [redacted] as a valued customer and wants to ensure her satisfaction.
If you have any questions, I can be contacted at ###-###-####.
Sincerely,
[redacted]
Director of Operations
Tri Star Automotive Group

Please find this letter in response ta your letter dated 8/7/2017.As in any case were a customer is dissatisfied, we take each occurrence very seriously and have looked into this matter in detail.Ms. [redacted] had indeed purchased multiple vehicles at Tri Star Kia. Her latest transaction is the one in...

question. Based upon my review, I understand her position, but must be clear that in the event of a lease trade coming full term and being traded at lease end, there is no mileage penalty from the lessor. This however does not mean that the lessee can drive a car 120 miles a day and incur no negative equity as a result.Though we have new management at our Kia store, we in no say made the decision to release the former manager and sales associate as a result of deceptive behavior. It’s unfortunate that Ms. [redacted] feels the way she does, and we made a very aggressive attempt to trade her out of her vehicle and/or refinance it to lower her exposure to excess depreciation the will occur by driving the amount of miles she does. After looking at her current lease, it must be noted that Ms. [redacted] rolled $4,270.14 in negative equity into the current lease. This is a condition of the mileage driven and will continue to be as rapid depreciation is a result of high miles.The unfortunate reality is that a lease is not the most appropriate finance option for Ms. [redacted] based on her driving habits. It was however the best option at the time to fit her budget. We in no way feel good about her current situation but maintain that the lease was fully disclosed and have attached the appropriate documents to demonstrate it. Finally, we feel it's important to reiterate that we are never pleased when a customer is unhappy and maintain that we will do everything that is reasonable to help this customer trade or refinance to better her position.Respectfully,Gregory ** T[redacted] Vice President of Group Operations Tri Star Auto Group

RE: [redacted] ID [redacted]Ms. [redacted],This letter is in response to your correspondence dated 4/16/2016.Ms. [redacted] was conditionaliy approved for financing on 3/16/16 based on information she provided on her credit statement. At that time, she was given the car to drive on a dealer tag...

pending final review of the stipulations by the lender.Once reviewed, her income totaled 1708.50 per month. Her stated income on her credit application was $2,359.31. The bank then withdrawal the approval but countered and stated they would provide financing if the open auto loan on the credit file was satisfied. Our finance manager Ben D[redacted] explained this as the only option for financing and set an appointment for 4/13/16 to discuss trading the car and obtaining financing. Ms. [redacted] didn't keep the appointment and would not return calls at that point. We were forced to retrieve the vehicle on Saturday April 16, 2016.Please understand that it is never our intent to take a car back. We had no means of securing financing at that point and the customer was not communicating with us. In reference to the allegations of Mr. D[redacted] raising his voice, we deny any such behavior. We take customer satisfaction very seriously and know the value of professionalism. In any case where a customer is not completely satisfied, we take it very seriously. However, the circumstances surrounding this transaction are out of our control.Respectfully,Greg T[redacted]

Ref: Revdex.com Case # [redacted] Dear Ms. [redacted]:This communication is in response to your March 28, 2016 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Uniontown customer [redacted].On February 25, 2016, Mrs. [redacted] had her 2014 Dodge Avenger towed to Tri...

Star Uniontown. In the process of towing the vehicle to Tri Star, the towing company damaged the plastic around the gear shift. Tri Star Uniontown’s service manager explained this to Mr. [redacted].The [redacted]’s contacted FCA (Fiat Chrysler Automobiles) customer satisfaction help desk regarding the issue, FCA explained to the [redacted]’s that the damage was done by the towing company and that the repair would not be covered as a warranty issue. FCA informed Tri Star Uniontown of that conversation.Tri Star Uniontown’s service manager left a voice mail message for the [redacted]’s asking them to return his call. They have not retuned the call. Even though Tri Star Uniontown is under no obligation to do so, as a goodwill offering, Tri Star Uniontown will agree to replace the damaged plastic at cost. Please ask Mr. or Mrs. [redacted] to contact Tri Star service manager Dwayne G[redacted] if they want to accept our goodwill offer.Tri Star Uniontown values all customers and is eager to resolve any outstanding issues. We appreciate Mr. & Mrs. [redacted]’s understanding in this matter. If I can be of any other assistance, please contact me at ###-###-####. Thank you.Sincerely,Jafck B[redacted]Director of Operations Tri Star Auto Group

Ms. [redacted]This letter is in response to Mr. [redacted]'s third letter concerning his Ford F-150.Mr. [redacted] purchased Rustproofing and undercoating at the time of delivery. This protection does provide a limited lifetime warranty against rust and corrosion. Though Ford has begun production...

of aluminum body pickups, the truck still employs steel for much of it's undercarriage. That being said, the claim that this will void any factory warranty is without merit. We reached out to Ford Motor Company this morning for clarification and received the following written reply:From: [redacted]Date: November 9, 2015 at 10:22:06 AM ESTTo: [redacted]Subject: FMC modificationsFMC policy for modificationsThe installation or use of any aftermarket product will not necessarily void the New Vehicle Limited Warranty. However, if the aftermarket product fails or causes a Ford Motor Company part to fail, the cost of the repair and any related damage(s) are not covered by your Ford Motor Company warranty. Ford Motor Company ® [redacted]
[redacted] * [redacted] -- After three letters from Mr. [redacted], I still maintain our position. We are never pleased to hear a customer is anything but completely satisfied and strive to make this a reality every day. Mr. [redacted]'s truck is protected from rust and corrosion as long as he owns his F150 and has the undercarriage inspected by our technicians annually. Any touch up to the undercoating with be performed at no charge on an annual basis. We provide this service for thousands of our customers and have never had an issue with Ford or any of the manufacturers we represent in relation to voiding a warranty. Again we have verified this with Ford Motor Company and want to assure [redacted] that he won't have a warranty issue because he's protected. Thank you,[redacted]Tri-Star Motors Blairsville###-###-#### (w)###-###-#### (cell)[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Ref: Revdex.com Case # 11118680- Ken J. [redacted] Dear Ms. Palmer Edwards:This communication is in response to your February 18, 2016 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer [redacted].Just to clarity, in addition to the goodwill offer to retain Mr. [redacted] as a satisfied customer of offering to pay half of the $186 charge to repair the leak if Mr. [redacted] agrees to pay the other half, Tri Star Blairsville will also clean the seats.Please ask Mr. [redacted] to contact Tri Star Blairsville Chrysler service advisor Christine Kowaleski if he would like to proceed with our offer and repair. Tri Star Blairsville’s telephone number is ###-###-####.Tri Star Blairsville appreciates Mr, [redacted] as a valued customer and wants to ensure his satisfaction.If you have any questions, I can be contacted at ###-###-####.Sincerely,Director of Operations Tri Star Auto Group

ID [redacted]Ms. Palmer Edwards,In response to Mr. [redacted]'s second letter, we would like to clarify a some of the claims made. Our statement that Mr. [redacted] doesn't qualify for X plan pricing is because he never indicated he was a DAV eligible member or provide information that would indicate so. In any transaction involving X plan or similar discounts, it is the responsibility of the consumer to notify the dealer that they are a participant in the program.  Also, we've reviewed his wife's purchase and X plan was not used on that transaction either. I maintain that while we are never happy when a customer is unhappy, Mr. [redacted]'s claims do not reflect what happened during the transaction. We have a complete set of documents to support this and take exception to the allegations of deceptiveness by anyone involved with this sale.As with any customer, we strive to maintain the highest level of service when conducting business. All supporting documentation in this matter does not support his claims. We certainly respect Mr. [redacted]'s opinion but respectfully disagree. If Mr. [redacted] would like to recapture the money in his complaint, we are still willing to sell him his 1938 Chrysler back less the $800 in dispute.Gregory * T[redacted]ManagerTri Star Blairsville

Ref: Revdex.com Case # [redacted] - [redacted] 
This communication is in response to your October 8, 2014 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer [redacted]
Mr. [redacted] purchased a pre-owned 2012 Kia Sorento with 70,700 miles...

August 2014. Prior to Mr. [redacted] taking delivery of the vehicle, a safety check and a Pennsylvania State Safety Inspection were completed on the vehicle. The tires were 6/32 and passed the state inspection. After taking delivery of the vehicle, the ‘check tire pressure” light came on the vehicle’s dash board alerting Mr. [redacted] of low tire pressure. .Mr. [redacted] returned to the Blairsville service department to have the issued checked. The vehicle now had 73’,999 miles. The low tire pressure issue was resolved but Mr. [redacted] was concerned with his tire wear. The tires were checked. They still had 6/32 tread remaining.
After receiving your letter, Tri Star Blairsville sales management contacted Mr. [redacted] and explained to him that when he purchased the vehicle and even today, with 6/32 tread depth, the tires are still within the limits established by the PA State Safety Inspection. We further stated to Mr. [redacted] that if he wanted new tires, we would sell them to him at our cost. Mr. [redacted] stated he would consider our offer and let us know his decision.
Tri Star Blairsville appreciates Mr. [redacted] as a valued customer and wants to ensure her satisfaction.
If you have any questions, I can be contacted at ###-###-####.
Sincerely,
[redacted]
Director of Operations
Tri Star Automotive Group

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have already found another dealer to accept my car as a trade to get out of the lease. I was never offered an acceptable trade from Tri Star and I will never deal with them again. They have lied about the reasons the management was changed, refused to help me when it was their representatives who carried out this deceptive deal. I would never have considered a lease under normal circumstances... I would have gladly kept the car I was driving. It was their manager and sales man that came to me in the parking lot as I was leaving, because I refused the lease. The manager is the one who backed up his  "relative's" sales tactic assuring me as the "manager" I would incur no additional costs for mileage. So again I have no faith in this group or their new "management".  Lies are all I keep hearing from them. My case is however resolved no thanks to Tri Star.
Regards,
[redacted]

Revdex.com:The response I received is not accurate, I received the bill after partial payoff by Tri-star, they did send me a check for the balance after they sent the response to you. But still do not act like what they did was wrong and as you read take no responsibility in being very rude after the sale. I was really hoping they would at least admit they were wrong like the gentleman that called said they were and not write different for the record. Thank you. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Ref: Revdex.com Case # [redacted]- [redacted]Dear Ms, P[redacted]This communication is in response to your October 26, 2015 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer [redacted].Ms. [redacted] purchased a vehicle from Tri Star Motors, Blairsville, PA May...

2015.After receiving your letter, I contacted Ms. [redacted] regarding her registration concern. I apologized to Ms. [redacted] for any inconvenience our title department may have caused her and offered to reimburse her for any charges she may have incurred when she filed the Affidavit for her Registration renewal. She stated she did not incur any charges. I again apologized to Ms. [redacted] and gave her my phone number to contact me directly in the future if she has any questions regarding purchasing another vehicle or obtaining service on the vehicle purchased in May.Tri Star Blairsville appreciates Ms. [redacted] as a valued customer and wants to ensure her satisfaction.If you have any questions, I can be contacted at ###-###-####.Sincerely,[redacted] Director of Operations Tri Star Automotive Group

ID [redacted]Ms. [redacted],This letter is in reference to the matter listed above. On September 24, 2015, we sold Mr. [redacted] a 2015 Ford F150 and completed all necessary paperwork. On or about September 28th, Mr. [redacted] returned to the dealership and was very agitated. After creating a...

disturbance in the Ford showroom using racial slurs towards my Ford Sales Manager.Mr. [redacted] maintained he was overcharged by $800 on the transaction. After reviewing the paperwork, I can see no discrepancy in the agreed upon price. Although it may be possible that Mr. [redacted] made an offer of $800 less, he clearly signed air paperwork agreeing to a final price of $20,700.00That being said, we are willing to sell Mr. [redacted] his trade in (a 1938 Chrysler Sedan) for the trade in amount less the $800 in dispute as a good will gesture. We take his claim very seriously as we maintain the highest standards of integrity when working with our customers.Lastly, I ve included with this letter the signed purchase agreement, our internal quote worksheet and the Ford rebate claims. The Ford rebate claim shows no "X" plan incentive as Mr. [redacted] is not entitled to this program. Though we certainly thank him and respect his service to our country, we are unable to offer this plan to veterans.It is never our intent to have customers unhappy and we are very sorry Mr. [redacted] feels this way. Should you need any more information or if you'd like to contact me, my contact information is below.Gregory * T[redacted]ManagerTri Star Blairsville

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 the vehicle had 73000 on it after 2 months of dealing with trying to get them to look at it and fix it the problem. First noticed it about a week and a half after purchasing the vehicle and kept calling the dealership. It took 2 months for them to check it out. There was not 73000 miles on it when first contacted and yea 6/32 of tread left not on inside tire  the salesman I spoke with [redacted] about a week and a half after we purchased the vehicle he was contacted first and took about a week to get ahold of him. So no the tire pressure thing is not resolved those tire is not acceptable I don't feel I should pay for the tires hey should I'll take care of the alignment and getting them installed