Tri Star Automotive Group

Review: I have had my 2012 Jeep Wrangler into the Tristar service department 4 times for the same repair, the first time it was in just for service because the service engine light came on,supposely fixed I picked up the vehicle and drove approximately 2 miles and the service engine light came back on. I immediately called the Tristar and scheduled another appointment to have the same issue resolved. This time they said it would take 1 full day to repair, this was no problem except they ended keeping the vehicle 8 days and the issue was still not resolved, supposely they couldn't get the part from [redacted] and had to order, which took another month. They called and said the part was in so we scheduled another appointment to have it fixed. I dropped the vehicle off on a Sunday night and put my key in their drop box ( my appointment was for 8:00 am Monday morning.) After not hearing anything from the garage up until 3:00 pm on Monday afternoon I decieded to call and see how the progress was going, at this time the service manager told me they got a late start because their technician was late coming in and they had not started on it. Today I recieve an email telling me I missed my 8:00 Monday appointment, evedently they do not check their drop box or they would have seen it was there. Here it is Wednesday at 3:42 pm and after trying several times to contact the service deptartment to no avail because they do not answer the phone, after leaving previous message that take 3-4 hour to get a reply I left no message and tried to contact the sales manager and would you believe voice mail again. I have filed a written complaint with [redacted] Corporation about this dealership and now have a Jeep customer complaint representive trying to reach the dealership to get some kind of answer on the status of my vehicle, and would you believe they can't get an answer either. I would not recommened this service department to anyone, terrible, terrible, terrible!Desired Settlement: Would like the Revdex.com to make this information available to anyone considering using this service department.

Business

Response:

July 15, 2013 letter to Tri Star Uniontown, Uniontown, PA regarding Tri Star Uniontown customer [redacted].

Mr. [redacted] visited Tri Star Uniontown’s service department regarding service work on his 2012 Jeep Wrangler. Unfortunately Tri Star Uniontown’s Chrysler Dodge Jeep Ram service department did not meet the expectations of Mr. [redacted] due to several personnel issues.

After receiving your letter, [redacted], Parts and Service Director, Tri Star Auto Group, personally contacted Mr. [redacted] and apologized for the delays Mr. [redacted] experienced at the CDJR service department and the poor communication from Tri Star to Mr. [redacted]. Mr. [redacted] explained to Mr. [redacted] that management changes were made at the CDJR service department to correct the issues that were expressed by Mr. [redacted]. Mr. [redacted] was also invited to take his Jeep to the adjacent Tri Star Nissan dealership to have his vehicle serviced.

Mr. [redacted] was satisfied with Mr. [redacted] offer and appreciated his assistance and will remain a Tri Star customer.

If you have any questions, I can be contacted at ###-###-####.

Sincerely,

Director of Operations

Tri Star Automotive Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: on 9/28 I was sold a package for rust proofing and under coating. I asked the sales agent about running boards which I wanted to purchase. at this time I was offered an extended warranty which I declined. I was also offered the package to rust proof and under coat my truck. I had done this in the past. I questioned sales agent about the need for this since the truck has an aluminum body. his answer was that it still needed this and dealership promoted having it done. I purchased this product. in my dispute with tri star I contacted Ford Motor Co. in my conservation with the company representative I was told that rust proofing and under coating was not recommended. he also told me of the new paint process they had developed for aluminum body trucks. ford rep said if I had problems with paint it would not be covered by Ford because of the use of after market products. Tri star being a Ford Dealer should have known that this was not recommended however they sold this product with disregard to their customer this was deceptive sales practice on dealerships part that was motivated by greedDesired Settlement: I want a lifetime guarantee on paint and frame that may be affected by use of after market products. I also am asking for the charge of $699 plus .06% tax of 41.94 for a total of $740.94

Business

Response:

Ms. [redacted]

Review: I purchased this vehicle in June 2015. The sales manager had inadvertently wrote the contract up wrong as he didn't realize when he pulled all my credit reports that I had owed a balance on both of my vehicles I was trading in. I understand an error and it was acknowledged right away.

The agreement was wrote to include: the loud noise (at the time thought to be a compressor issue) to be repaired and corrected, the paint and bubbling on the tailgate to be fixed, auto start installed. The salesman promised the leather seat on driver side would be repaired and the license plate frame would be installed from my jeep being traded in to the new car.

The deal went sour from the very beginning as tristar admitted fault in the error of my contract being written wrong. The entire deal was wrong and unethical and the business managers (store manager and owner) WILL NOT RETURN MY CALLS, WILL NOT ANSWER MY CALLS WHEN THEY SEE MY NAME ON THE ID NOR WILL THEY ALLOW THE OTHER EMPLOYEES TO WORK WITH ME!

My vehicle has been in the "shop" at least 4 times to try and eliminate the noise including prior to the vehicle being signed off in my name and it STILL NOT CORRECTED! The tristar staff tried to make the warranty company (I paid extra for this warranty out of pocket which was added to my total bill) pay for the noise. The warranty company had called me to follow up on the issue and asked me when I noticed the problem so I told the truth and said before I purchased the vehicle. The warranty company WILL NO LONGER HELP ME because TRISTAR LIED TO THEM AND TRIED TO GET THEM TO PAY FOR EXPENSES THAT DID NOT HAPPEN AFTER THE PURCHASE! This is the absolute worse business deal I have ever had. They owned up to the contract error and the owner agreed to make it good and that is what has happened on that part. However, now, I can't get my car fixed, the warranty department won't help me because of Tristar Somerset trying to make them pay which was NOT ACCURATE!

The service department under the management of R.G also won't speak to me and he has verbally stated to me he is no longer permitted to deal with me and he forwarded the email addresses of the owner and store manager (which were not correct and were returned undeliverable). I have attempted all areas in my control to get my vehicle fixed and they no longer help me! This is absurd and undeniably the lousiest dealership to do business with! I was cordial from the beginning when they admitted fault and stood by that, I thanked them for that too. But now, their actions are proven differently and childlike behavior is not professional!Desired Settlement: I want my vehicle and my family to be treated with respect! I want the service I have paid for to be completed and owned up to! I want reimbursed for the past 4 months of the warranty that they HAVE NOT HONORED BECAUSE THEY HAVE FAILED TO ASSOCIATE WITH ME! My vehicle needs to be corrected or they need to pay for the lifetime of my warranty to be handled by another FORD DEALERSHIP THAT CAN DO THE REPAIRS correctly!!!!!!!!

Business

Response:

Ref: Revdex.com Case # [redacted]- [redacted] Dear Ms. Palmer Edwards:This communication is in response to your October 22, 2015 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Somerset customer [redacted].Tri Star Somerset has never been contacted by [redacted]. Tri Star Somerset has had many conversations with a [redacted].An agreement to purchase a 2011 Ford Expedition was reached and contracted in July 2015 based off of the information provided by [redacted] including the payoff information on two trades. The following day it was determined that the information provided to the dealer was incorrect. The second trade also had a balance owed. Tri Star Somerset’s error was that we trusted the information given to us from a previous customer to be accurate.As per [redacted]’s comment concerning the credit report, the credit report is only used for the purpose of obtaining financing. It does not list the type of vehicles financed under auto loans.The dealership honored the agreement and processed the deal and paid off the loan balances on both trades as agreed. The deal included the installation of a remote start and painting the rear tailgate. The customer owed the dealer the title to the second trade. The dealer never agreed to any other stipulations as per the WE OWE form that [redacted] signed agreeing to these terms that did not include repairing the seat.The noise in the vehicle was determined to be an air compressor for the air suspension. The air compressor was replaced at no charge to customer. Customer stated that the noise level is better but believes it is still too loud. This is not affecting the performance of the air suspension. As a courtesy to the [redacted], Tri Star had picked up the vehicle and supplied the customer with courtesy transportation for this repair. The dealer has made arrangements with [redacted] to come back to service and have the vehicle checked, but she did not show for her service appointment on two different occasions.The vehicle is currently in our service department and we are trying to duplicate the customer’s noise concerns. Tri Star service has brought in another Ford Expedition side by side to determine if there is any major difference in the sound of the vehicle. At this time we cannot hear any major differences between the two vehicles.The extended service contract on the Expedition shows that is active and does not list any underwriting concerns.[redacted] has emailed Tri Star that she did not want to be contacted by anyone in sales unless it concerned service to her vehicle, which is handled through our service department. Tri Star’s phone system does not have caller id and we would not know who would be calling for service to the vehicle. Even though [redacted] has referred to some of our employees in a derogatory manor, we have tried to handle her concerns in a professional matter.In sales and service Tri Star strives to serve its customers to the highest standards. Every effort is and has been made to satisfy this situation. If you have any questions, I can be contacted at [redacted].Tom B[redacted] General Manager Tri Star Somerset