Tri Star Automotive Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com,I would like to start off by saying that Tristar Somerset has recently answered my telephone call (and I'm certain they have caller ID because in previous phone calls I've placed, prior to the "deal in June 2015" I had had two separate sales department employees answer the phone acknowledging it was me prior to me stating anything.  Also, in a separate date, when I had called the service department, they too had acknowledged that they "weren't allowed to answer my calls".  I also informed the owner of this on Monday Oct 26.",2015 when I was personally speaking to him.  To add to this, the owner, Tom seemed to have no knowledge of how his staff was mid treating me in the less than professional manner.  Tom had me on hold as he called the service manager Rob.  Several minutes later he had transferred me to Rob to set up a time and date to bring my vehicle to be serviced for the 4+ time.  When I was transferred to Rob, I made the comment to him," oh, I see you are suddenly allowed to talk to me now?"  He replied,"the boss transferred the phone call to me so I am now."  Now, to rebuttal on the "deal" it was most definitely in the deal that the starter, rear tail gate and the loud noise would be taken care of prior to the sale!  To be honest, the paperwork might not state about the leather seat, but I was most definitely promised by the sales rep Derek that I'd get the seat fixed and MY FRONT LICENSE PLATE COVERfrom my jeep would be given back to me.  These were not honored and followed through.  I NEVER made an appointment with the service department let alone 2 and NOT SHOWN UP!  That's a lie.  I had one time actually gotten through and had a tentative time scheduled but the service dept employee did not have a car for me to use while my car was being worked on so he told me when one became available he would call me back to make an official time for drop off!  That phone call NEVER HAPPENED! Both titles to my vehicles that were traded in were absolutely turned over to Tristar once my balances were paid off at my credit union.  The fact that Tristar claims I did not disclose to them that I owed balances on both vehicles is also A LIE!  I have the saved proof of conversations via text messages that prove what had happened throughout the entire deal!  I have the valid proof from the sales manager takin the blame for the error on Tristars behalf.  I personally do not remember if I did or didn't tell them what my exact balance was BUT I ABSOLUTELY DISCLOSED TO THEM THAT I HAD A BALANCE ON BOTH VEHICLES!!!!!!!!   That was disclosed on many occasions as this was the mail reason I was trading two vehicles in on the one!  Now, when Tristar replaced the compressor it did NOT RESOLVE the loud noise.  Tristar tried to then make the warranty company pay for the problem that had been promised to be fixed for me prior to purchase.  The warranty company had down a customer service follow up call and asked what had happened to my car and wondered when the issue had occurred because it was odd I hadn't own the vehicle for very long and I was already making a claim.  I told the truth stating it was an issue prior to me owning the vehicle.  I do was to let it known that since my phone call on Oct 26,2015 to the present , Tom the owner and Rob the service manager have been VERY PROFESSIONAL AND VERY NICE!  Rob, is a super guy and very kind and able to work very well with trying to help me out!  I guess he was just doing what he was told before.  But never ther less, Rob has been exceptional in his service.  I am thankful for his efforts.   Rob has had my vehicle at the shop since Oct 27,2015 and I just received it back today November 5,2015.  They thought the air compressor was malfunctioning this time and they replaced this part now.  When I got in my car for the first time this afternoon it was still making the same exact noise it has always made.  I instantly called Rob back but he was in a meeting.  He had an employee reach out to me and told me that he personally would drive to my house in Monday and review this again!  I'm very pleased with this service too!  Although, I wish the issue would just be fixed I am satisfied with how Rob is treating me and taking charge of handling this problem!   Please se know that I am being helped now and I just want this to be resolved! Thank you,[redacted]   
Regards,
Carey Chiodo and Ryan Chiodo

Please be very wary of taking your vehicle to be serviced by this dealership!
Last month I noticed that my mileage was approaching the limit suggested for the next oil change. It surprised me a little bit because I just got my oil changed and car inspected at the dealership the previous February. I guess I traveled more that I thought I did. I called the dealership and they told me that I could go to one of their local branches (the one in Kittanning was the closest) to get it done. I made an appointment with the branch in Kittanning for the following week (I also asked them to change my rear windshield wiper as well since I couldn’t find the wiper anywhere to buy it myself to just pop on).
I went to the branch in Kittanning and they seemed nice enough. About waiting about 25 minutes the tech came out holding what looked like a bad impression of a bunny made by a child with plastic parts and fuzz. He asked if the KIA was mine – I told him it was – and he asked me if I knew what he was holding. Honestly, I told him no. (I can handle dumb stuff like windshield wipers but car parts are beyond me.) He told me that he was holding my air filter that he just pulled out of my car. He asked me when I had gotten my car serviced last; I told him February. A very confused expression came over his face and he asked me if I was sure. I told him that I was positive. He said that he has NEVER seen an air filter get that polluted in just a few months. I told him that I went to the dealership to get it serviced.
He brought me to the manager of the garage. I explained again that I got the car serviced a few months prior. He asked who by because they obviously missed the air filter. I told him I went to the dealership that they are owned by. He was hesitant to tell me more on his opinions but I pressed. He told me that he has never seen an air filter get that dirty in just a few months. He told me that the only explanation could be that it was not serviced recently. For the mechanically challenged (like me) this translates to the fact that they didn’t even look at it when I brought my car in for an oil change & inspection last February.
I have more issues with this dealership but I have a lack of evidence so I am not going to go on about those here. My suggestion is to avoid this dealership. I have had positive experiences at the [redacted] dealership in [redacted] if you are looking to buy a vehicle and get it serviced.

Review: Purchased a new vehicle in February 2016, had a pay off on my vehicle that I traded in, tri-star was to pay off my balance as part of my purchase of a new 2016 Jeep Compass. After taking posession of the vehicle a few weeks later I got a bill from my previous finance company stating that a balance was still due, I phoned the finance company and they stated that no one from tri-star ever contacted them for a accurate payoff amount and the amount that they sent was not sufficient to cover the remaining balance. I went into tri-star in Blairsville where I purchased my vehicle and explained the situation to sales manager and was told that it was not their problem. Very big ethic problem I see, after purchase was made I was no longer a priority.Desired Settlement: Refund of balance that was considered not their problem.

Business

Response:

Ref: Revdex.com Case # [redacted]- [redacted] Dear Ms. [redacted]:This communication is in response to your June 1, 2016 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer [redacted].In February 2016, Mr. [redacted] purchased a new 2016 Jeep Compass from Tri Star Blairsville. When we received your letter, Tri Star Blairsville Finance Manager contacted Mr. [redacted] and determined that prior to Tri Star paying off Mr. [redacted]’ trade to his previous finance source; Mr. [redacted] received a bill in the amount of $62.00 for fees associated with his trade balance.Even though Tri Star has no obligation to do so, as a goodwill offer to Mr. [redacted], Tri Star Blairsville will reimburse him the $62.00.Tri Star Auto Group values all customers and is eager to resolve any outstanding issues. We appreciate Mr. [redacted] understanding in this matter. If I can be of any other assistance, please contact me at [redacted] ext. [redacted]. Thank you.Sincerely,Jack B[redacted] Director of Operations Tri Star Auto Group

I have just purchased my second Jeep Grand Cherokee from Tri-Star and more specifically my most recent purchase was at their Somerset location. I am very pleased with my new Jeep and the experience thus far. I had one minor concern, which was addressed and resolved without issue regarding my trade. Everyone that I have dealt with at this location was pleasant and welcoming. My salesman was friendly and accommodating and I am looking forward to doing business with Tri-Star Somerset in the future.

Review: 1. Auto purchase agreement/deal was to include two working remote openers and free replacement for 1 year. Two keys have been provided, however one has not worked since the car was purchased. I've asked Tri-Star several times to correct this and they have yet to do so! 2. Dealer promised minor paint touch-up for some small imperfections/scratches and has yet to provide either the touch-up or matching paint for me to do so on my own. I've asked Tri-Star several times to correct this and they have yet to do so!3. The Salesman told me the car I had purchased had Cruise Control, an option I wanted and assumed it had until I learned after purchasing the vehicle and driving it away that it did not! I tried several times to no avail to have them split the cost of an aftermarket cruise control for their faux pas! They told me they would not honor my request and had no room in our deal to do so! 4. With regard to sales, Tri-Star customer service sounded good and was okay until I paid in full! After that, the items above were never addressed and I did not receive any follow-up attempts to address these issues once and for all, thus my problem with their customer service after the sale!Desired Settlement: I would like all the above-mentioned items addressed that were part of the original deal! My requests have been courteous and certainly reasonable and should be honored! I shouldn't have to ask twice for items that were part of the deal and those that I've paid for in full... To their credit they have honored the free oil change for a year and free inspections for life deal promised so far. I've had at least one oil change and inspection and simply want them to honor the remaining items.

Business

Response:

Great service from service desk Ms Teresa H[redacted], very professional in dealing with customers.My appointment for my jeep service was on time, happy with the quality of work done on the vehicle.

Review: I took my vechile a 2009 Ford Fusion to the dearler for a oil change and inspection. They said I needed new brake pads and rotors on the back.I figured I might because the car has over 50,000 miles and never had the back brakes replaced, so since I was there I said they could go ahead and fix it. Afterwards I started hearing a noise when I applied the brakes. the noise went away and came back after I excellrated. I thought the brakes just needed to get broke in so I didn think much about it. After about three weeks the check engine light came on. I know a guy who works on cars, trucks, 4 wheelers, dirt bikes,snowmobiles, and pretty much any thing that has wheels. So I took the car to him and asked him if he could check out the car for me. He took it for a drive so he could hear the noise. After taking the car for a ride, he jacked the car up on the drivers side and the wheel would not turn freely and was so hot he had to let it cool down before he could take the lug nuts off.He said the brake was stuck on and the pad was shot.The next day I took my car to the dealership and told them what happened and they replaced the pads for free. Their mechanic said that my e brake was stuck and that was the problem. The very next day, the car did the same thing again and both wheels were hot as a firecracker. I called them and told them and the lady I spoke to said they didn't have time to look at it that day. Well I was in a pickle because I didn't want the same thing to happen again to the new brake so I called my mechanic Dave and he said bring the car down. He took the wheels off after spraying them down with a garden hose to cool them off.The brakes were stuck on again but this time it was both sides. Dave adjusted the calapers again and when I got home the wheels were not hot. I called the Ford garage and asked them if the same mechanic worked on my car both times that I had it in there and they checked and it was the same person. I went in to talk to the service mamager and the person who workedDesired Settlement: on the car argued with me and said it was the e brake and that the car would do it again. I talked to the service manager and he said if the car dont do it again he would give me a refund. Its been over two weeks and I went in and talked to the service manager again and they checked out the car again and it was fine and he said he would put a check in the mail for my refund. Its been a week and I haven't gotton a check yet. We didnt talk about how much but I feel I deserve back whatever I paid

Business

Response:

Tri Star Somerset was processing a refund check for Ms. [redacted] prior to Ms. [redacted]'s complaint to the Revdex.com. Tri Star Somerset Service Manager, Rob G[redacted], re-contacted Ms. [redacted] Wednesday, June 24th and explained to her the refund was in process and the refund check should be available Friday, June 26th. Mr. G[redacted] told Ms. [redacted] he would personally call her when he had the check in hand and would mail it to her at that time. Tri Star Auto Group values all customers and is eager to resolve any outstanding issues. We appreciate Ms. [redacted]'s understanding in this matter. If I can be of any other assistance, please contact me at ###-###-####. Thank you. Jack B[redacted]Director of OperationsTri Star Auto Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory as long as I receive my refund in a reasonable amount of time. As of 6/26/15 I have not received it yet as promised..If and when refund is made I will contact the Revdex.com and let them know that the matter has been resolved. Until that time I will not be doing any business with Tri Star and I will not contact them again in regards to this issue. I hope they make it right because I and my husband have bought two new trucks and two new cars over the years and we like Ford products but we can easiley take our business elsewhere.

Review: I paid off my vehicle on April 23,2014 and was owed a gap insurance refund of $267. I was told it would take a few weeks to process and would be mailed directly to me. I have have yet to receive anything from them. I have called numerous times and I always get the run around. The first few times I called I could not even get someone to return my call. Always transferred to voicemail ANC given excuses as to why I don't have it and no one has gotten on touch with me. I don't understand why three months later I am still waiting for money that is owed to meDesired Settlement: Would like the money that is owed to me with an explaination

Business

Response:

Review: On May 2, 2015 I purchased a vehicle from Tri Star Motors and traded in my old vehicle along with the license. It is now October and my license plate and registration of that vehicle still have not been removed from my name and processed causing me to have to file an Affidavit to stop paying for Registration Renewal. When I phoned Lee Ann the Title Manager at Tri Star and inquired as to why she advised me that she has a box full of plates under her desk and she cannot get to them.

They also did not put an emission sticker on my new vehicle purchase and caused me to have to go back to the dealer to have one placed on it for compliance in Westmoreland County.Desired Settlement: Process my plate and title of my 2005 Chevy Venture and learn to speak in a pleasant and appreciative manner to your customers.

Business

Response:

Ref: Revdex.com Case # [redacted]- [redacted]Dear Ms, P[redacted]This communication is in response to your October 26, 2015 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer [redacted].Ms. [redacted] purchased a vehicle from Tri Star Motors, Blairsville, PA May 2015.After receiving your letter, I contacted Ms. [redacted] regarding her registration concern. I apologized to Ms. [redacted] for any inconvenience our title department may have caused her and offered to reimburse her for any charges she may have incurred when she filed the Affidavit for her Registration renewal. She stated she did not incur any charges. I again apologized to Ms. [redacted] and gave her my phone number to contact me directly in the future if she has any questions regarding purchasing another vehicle or obtaining service on the vehicle purchased in May.Tri Star Blairsville appreciates Ms. [redacted] as a valued customer and wants to ensure her satisfaction.If you have any questions, I can be contacted at ###-###-####.Sincerely,[redacted] Director of Operations Tri Star Automotive Group

Review: I have been unable to reach anyone who is responsible for customer service. I have reached a voice mail on multiple occasions but have never received a response.Desired Settlement: I would like someone who is interested in the reputation of this dealership to respond to me in other than a threatening manner.

Business

Response:

Ref: Revdex.com Case # [redacted]- [redacted]

Dear Ms. [redacted]:

This communication is in response to your October 27, 2014 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Indiana customer [redacted],

After receiving your letter, I contacted Ms. [redacted], Ms. [redacted] visited Tri Star Indiana’s service department several months ago. At that time, Ms. [redacted] did not receive any follow-up telephone calls regarding the status of her vehicle that was being repaired. I apologized to Ms. [redacted] on behalf of Tri Star Indiana for not returning her telephone calls and following-up with her regarding the repairs on her vehicle. She currently does not have any service issues that need resolved. I provide Ms. [redacted] the name of Tri Star Indian’s service manager, [redacted], so she can contact him directly if she had any other service needs in the future. Ms. [redacted] appreciated my telephone call to her.

Tri Star Indiana appreciates Ms. [redacted] as a valued customer and wants to ensure her satisfaction.

If you have any questions, I can be contacted at ###-###-####.

Sincerely,

Director of Operations

Tri Star Automotive Group

Review: ON March 16, 2016 I purchased a vehicle from this organization (The vehicle is a 2012 Nissan Rogue - black). The Finance Manager (Mr. Benjamin D[redacted]) called on 3/15/2016 to state financing was approved and wanted us to show on on 3/16/16. I had a Pennsylvania State constable take us to the dealership where Mr. D[redacted] informed him the deal was done and all we had to do was obtain insurance, make down payment, sign and drive. We did all that at the dealership and were given both sets of keys, temporary dealer plate and told to return to pick up warranty information, plate etc. We gave him $500 as down payment on the vehicle. The financial agreement we signed was from [redacted] with payment dates, interest amounts and total purchase price and this was not given to us.

On Saturday. 3/19/16 additional information was dropped off - still no plate and Mr. D[redacted] stated he was still working on the deal.

On March 30, 2016, Mr D[redacted] stated that he had to rework the deal and wanted one of three things ($300, my 80-year-old mother obtain a driver license or trade 2002 Chevy Malibu) we did not agree to any of these things. Then Mr. D[redacted] stated we needed to do new loan applications and new information in order to close the deal.

I was not in town while he was "attempting" to work this deal and thought it would have been resolved when I got home. It was not and on Wednesday 4/13/2016 a towing company calls and states they are at my house to pick up the vehicle because it was not financed. I informed him I was not in town and did not hear from the finance manager. Meanwhile Mr. D[redacted] leaves a message for my mother for us to contact him when we returned home. We arrived home Thursday 4/14/2016 with my daughter who has multiple sclerosis and was ill to the point that paramedics had to take her to the hospital the evening of 4/15/2016. So I had not had any rests, running to the hospital until approximately 2 a.m. this morning (4/16/2016) when the towing company arrived again. I was not going to release the vehicle because the police stated I did not have to but the towing driver removed the plate and I could not drive the vehicle. Another finance manager, Steve, called and stated it would be in my best interest to give up the vehicle before they reported it as stolen-so I did. I feel after 30 days they should hqve been able to finance or eat the deal.Desired Settlement: I want them to fix the finance or eat the deal because this was very wrong. Including the threats. A representative from TriStar screamed at my mother over the phone demanding that we give up the vehicle.

Business

Response:

RE: [redacted] ID [redacted]Ms. [redacted],This letter is in response to your correspondence dated 4/16/2016.Ms. [redacted] was conditionaliy approved for financing on 3/16/16 based on information she provided on her credit statement. At that time, she was given the car to drive on a dealer tag pending final review of the stipulations by the lender.Once reviewed, her income totaled 1708.50 per month. Her stated income on her credit application was $2,359.31. The bank then withdrawal the approval but countered and stated they would provide financing if the open auto loan on the credit file was satisfied. Our finance manager Ben D[redacted] explained this as the only option for financing and set an appointment for 4/13/16 to discuss trading the car and obtaining financing. Ms. [redacted] didn't keep the appointment and would not return calls at that point. We were forced to retrieve the vehicle on Saturday April 16, 2016.Please understand that it is never our intent to take a car back. We had no means of securing financing at that point and the customer was not communicating with us. In reference to the allegations of Mr. D[redacted] raising his voice, we deny any such behavior. We take customer satisfaction very seriously and know the value of professionalism. In any case where a customer is not completely satisfied, we take it very seriously. However, the circumstances surrounding this transaction are out of our control.Respectfully,Greg T[redacted]

Consumer

Response:

Review: I had my 2014 dodge Avenger towed to Tri-Star Dodge on Feb 25th, in Uniontown due to the car shut off as I was getting ready to leave work and it would not start. It was right when they were closing so I had my son follow the tow truck up Tri-Star, got my stuff out of the car and locked it before putting the keys in the drop box. I called Tri-Star the next day to assure they got my keys. The Service department guy did get my keys and told me he saw me follow the tow truck it was when he just closed up. He then stated it looks like I have after market headlights on my car and that's probably what cause the car issues. I did tell the Service guy I have had them for months now and I have never had a problem with them. He then told me that the tech unhooked the headlights to see if my battery would charge and that my warranty was going to void due to the aftermarket headlights. I then called [redacted] to get their thoughts on the issue. Their thoughts it was not my Headlights it had to be something else and they were more willing to investigate the problem since Tri-Star could not see past my headlights trying to void my warranty. I personally went into to tristar introduced myself and asked the service guy to please put my car outside because it was in their garage & I will have it towed elsewhere for it to be fixed. Tristar put my car outside as I asked but they popped the plastic around my gear shifter and left it in neutral and did not attach my lights back together. The plastic around my gear shifter is broken & tristar is refusing to fix this issue tyring to put the blame on the towing ppl and I was there the entire time and locked my car after it was towed to the proper places both times. It was only the PCM pin that was wrong w/ my car had tristar did their job properly I would of had my car back and there would be no issue on trying to get them to replace what they broke! Tri-Star is still fighting me on this issue and I will not give up until they fix what they broke!Desired Settlement: I would like Tri-Star to fix what they broke in my new car. The plastic piece around my gear shifter and the molded piece where my cup holder is does not match up and needs all replaced. I am looking to get this all fixed by Tri-Star.

Business

Response:

Ref: Revdex.com Case # [redacted]- [redacted] Dear Ms. [redacted]:This communication is in response to your March 28, 2016 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Uniontown customer [redacted].On February 25, 2016, Mrs. [redacted] had her 2014 Dodge Avenger towed to Tri Star Uniontown. In the process of towing the vehicle to Tri Star, the towing company damaged the plastic around the gear shift. Tri Star Uniontown’s service manager explained this to Mr. [redacted].The [redacted]’s contacted FCA (Fiat Chrysler Automobiles) customer satisfaction help desk regarding the issue, FCA explained to the [redacted]’s that the damage was done by the towing company and that the repair would not be covered as a warranty issue. FCA informed Tri Star Uniontown of that conversation.Tri Star Uniontown’s service manager left a voice mail message for the [redacted]’s asking them to return his call. They have not retuned the call. Even though Tri Star Uniontown is under no obligation to do so, as a goodwill offering, Tri Star Uniontown will agree to replace the damaged plastic at cost. Please ask Mr. or Mrs. [redacted] to contact Tri Star service manager Dwayne G[redacted] if they want to accept our goodwill offer.Tri Star Uniontown values all customers and is eager to resolve any outstanding issues. We appreciate Mr. & Mrs. [redacted]’s understanding in this matter. If I can be of any other assistance, please contact me at ###-###-####. Thank you.Sincerely,Jafck B[redacted]Director of Operations Tri Star Auto Group

Review: dear sirs the date on which the incident happened is on September 30th at 5pm well we was trying to purchase a car we gave them all our info they needed to check our credit to see if we qualified. we later found out after signing papers our confidential info was given and being shared with people not qualified to receive it. also they later denied us saying our credit was nil. my complaint is they shouldn't of shared our info with the general public after signing a confidential paper which should not of been shared telling other people they was not going to give us any help and in conclusion my credit score was as bad as my boyfriends at least I had a credit score to do something with it. I think this place should be cited for doing wrong. and I should be compensated for all the trouble that this has caused and pain and sorrow that it also caused this is not a way you conduct business if this happens they should pay a price for doing this wrong . they were ingot and rude and should not of got our hopes up high and then dropped the bomb on us. thanks so much hope to hear from you soon on this matter .Desired Settlement: I don't exactly know how much money I am looking for but my time and my identity was taken from me which violated my trust and you cant replace that was taken from you I think that they should pay me for the trouble that they cased me I cant even go get a vehicle now due to this crime that they committed .

Business

Response:

This communication is in response to your October 16, 2013 letter to Tn Star Automotive Group, Uniontown, PA

regarding Tri Star Uniontown customer [redacted].

Ms. [redacted] and her boyfriend visited Tn Star Uniontown September 30, 2013 attempting to purchase a pre owned

vehicle. Unfortunately due to budget constraints, Tri Star Uniontown was unable to find a suitable vehicle that fit

within their budget.

Tri Star Uniontown did not share any confidential information from either Ms. [redacted] or her boyfriend, [redacted]

[redacted] with anyone other than credit applications submitted to financial institutions that Tri Star utilizes to

obtain customer financing for vehicles to be purchased.

[redacted], Tri Star F & I Manager, contacted both Ms. [redacted] and Mr. [redacted] regarding Tri Star’s

confidentially policy and assured them no confidential information was shared. During the conversation, Ms. [redacted]

and Mr. [redacted] stated that they have since purchased a vehicle.

To try and retain Ms. [redacted] and Mr. [redacted] as Tri Star service customers and future Tri Star sales customers, as

a goodwill offer, Ms. [redacted] and Mr. [redacted] were offered three free oil changes at Tri Star Uniontown for the

vehicle they just purchased.

If you have any questions, I can be contacted at ###-###-####.

Sincerely,

Director of Operations

Tri Star Automotive Group

Review: Purchased a 2012 sorento back in August os 2014 and two weeks after notice the air pressure light came on and while checking the pressure noticed front tire drivers side was bald on inside tire and called several times to tristar and after so many attempts finally got them to check it and the said could be alignment issue and that's it. Would not change tire or check alignment. To me that's a safety issue that should have been fixed before they put it on the lot and even put a inspection sticker on it. I paid $160000 for a car that needs safety work and tires that should have been change.Desired Settlement: By fixing the car the right way

Business

Response:

Ref: Revdex.com Case # [redacted] - [redacted]

This communication is in response to your October 8, 2014 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer [redacted]

Mr. [redacted] purchased a pre-owned 2012 Kia Sorento with 70,700 miles August 2014. Prior to Mr. [redacted] taking delivery of the vehicle, a safety check and a Pennsylvania State Safety Inspection were completed on the vehicle. The tires were 6/32 and passed the state inspection. After taking delivery of the vehicle, the ‘check tire pressure” light came on the vehicle’s dash board alerting Mr. [redacted] of low tire pressure. .Mr. [redacted] returned to the Blairsville service department to have the issued checked. The vehicle now had 73’,999 miles. The low tire pressure issue was resolved but Mr. [redacted] was concerned with his tire wear. The tires were checked. They still had 6/32 tread remaining.

After receiving your letter, Tri Star Blairsville sales management contacted Mr. [redacted] and explained to him that when he purchased the vehicle and even today, with 6/32 tread depth, the tires are still within the limits established by the PA State Safety Inspection. We further stated to Mr. [redacted] that if he wanted new tires, we would sell them to him at our cost. Mr. [redacted] stated he would consider our offer and let us know his decision.

Tri Star Blairsville appreciates Mr. [redacted] as a valued customer and wants to ensure her satisfaction.

If you have any questions, I can be contacted at ###-###-####.

Sincerely,

Director of Operations

Tri Star Automotive Group

Review: I have had my vehicle at the dealer to have several things taken care of. Everytime I go there I need a loaner car. They only have one loaner. Then ontop of that, if my car is not under warranty they won't let me have a loaner. My biggest issue is the Service Manager- [redacted] She is always very rude. They just had my vehicle for the past 3 days due to a recall. I called her on Monday 10/13 askin when it would be ready. She said "they will call when it's done." I asked her if she could call me by 4:00p because I was having some tests done at the hospital, she said "sure they will not be a problem." 3:45p no call. I call them, her voicemail is on. I had to call the parts dept to get someone to tell me what was going on. If it was going to be ready I needed to contact someone to pick it up for me for work the next day. I could not drive due to medicine I was given at hospital. So the next day I call asking to have them install windshield wipers while its there. The gentleman so sure and the part just came in. He said it would only take 5 hours to install the part. I asked him if someone could call and let me know what was happening because I was inconveniencing someone by using their car. He said sure no problem. Again, NO CALL. Then I decide on Wednesday since I haven't heard from anyone I better call. I speak with miserable [redacted]- Service Manager. I ask what was wrong with my car and she said I should have received a letter in the mail telling me why I had a recall. No kidding. I said I did, but that doesn't mean that was what was wrong with my car. First of all, if you know there's a recall you should have the parts available so people don't have to wait several days. She's always a smart mouth and very rude. I plan on sending a letter the the owner of Tri-Star Auto of McKeesport, PA. No manager should ever speak with customers they way she does. Tri Star McKeesport, PA[redacted] New Address,Moved from stated addressDesired Settlement: I want some kind of repermand/action done with her. If she treats me like this I'm sure she treats others the same way.

Business

Response:

Ref: Revdex.com Case # [redacted] - [redacted]

Dear Ms. [redacted]:

This communication is in response to your October 31, 2014 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star McKeesport customer [redacted].

Mr. [redacted] brought her vehicle in for service mid-October. Since Ms. [redacted] did not purchase an extended service contract, Tri Star McKeesport was unable to provide Ms. [redacted] a rental vehicle at no charge while her vehicle was in for repair. Additionally, based on Ms. [redacted]’ comments, Tri Star McKeesport did not meet her expectations regarding timely updates on the completion of her vehicle.

After receiving your letter, Tri Star McKeesport service manager, [redacted], contacted Ms. [redacted] and apologized to her if we did not meet her expectations regarding customer satisfaction and further explained why a rental vehicle could not be provided to her. Ms. [redacted] appreciated the call.

Tri Star McKeesport appreciates Ms. [redacted] as a valued customer and wants to ensure her satisfaction.

If you have any questions, I can be contacted at ###-###-####.

Sincerely,

Director of Operations

Tri Star Automotive Group

Review: My son purchased a jeep from this dealership,they rolled over a large amount from a previous vehicle and said he needed a co-signer. I agreed to do this. My son was given the vehicle before the papers were signed, I signed my part of the papers in the salesmans cars along the highway by my home. He said I would recieve my copy of the papers in the mail, they never came. Then I started getting all info for jeep as if I were the buyer. Comes to be I have been switched to the buyer on a highly inflated $42,000.00 loan and have never been inside the dealership. Although the manager says they did nothing wrong he wants to roll my son into another vehicle which he can not afford and can't get a loan for anyway. But I am still the buyer of a car I did not purchase and now cannot get a loan if I needed to. How can they switch names on a loan application after the papers were signed?Desired Settlement: I want my name off of this loan it should never have happened, I could not get a $42,000.00 loan how did they get this in my name. My son could not afford the payments from day one and was told they would be basically what he paid on his previous vehicle. They never gave him the proper paperwork. I'm not sure what settlement I would be entitled to but I want my credit restored .

Business

Response:

Review: I recently purchased a new car from tri star motors in [redacted]he car is a 2014 Dodge Avenger on 6/25/2014 first of all neither of the key fobs would work and I took it back to the dealer and they told me that the one would have to be sent back and the other wasn't programed in so which they took care of now on6/30/2014 I got up to go to work around 5 am and went out to start the car and the battery was dead which I contacted the dealer several times and they finally got back to me.they told me to bring the car back which is about 60 miles away and they will put it on the computer to check whats wrong with it and I told them that I was fed up with the car and just wanted a different one.they said that they could not do that it was a final sell and it would mess up my credit score at this point I don't care about my credit score I just want a car that runs the mileage is only 305 miles what can I do thank youDesired Settlement: I would just rather have another car because I would have the fear that if I would come out of work or any other place the car would not start.

Business

Response:

Review: Tri star Chrysler did a repair on Jan 2015 Feb 2015 , March 2015 on our jeep for leaking sunroof then in Jan 2016 we had to take our jeep back to the garage for a 4th attempt to repair they problem they failed fixing the last 3 times This time they wanted to charge us 186$ to repair which they said it's only warranted for 6 months . They told us drain hose plugged from outside debris , which we live in a city and have no trees or fields around and we never park under trees or in parking garages , when I contacted Chrysler Corp they was no help because Tri star told them it from outside debris . There is thousand of complaints on line about poor drainage problem on Chryslers auto . Tri star sub contractors there water leaks repairs out to [redacted] of cranberry pa aka [redacted] ,Desired Settlement: Repaired from there leaks they created only leaked on passenger till Tri star did a water test on 1-26-16 on it leaks on driver side and at light switches and continues on passenger side was told they would also clean water marks on the seats and floor

Business

Response:

February 5, 2016Ms. [redacted]Ref: Revdex.com Case # [redacted]- [redacted] Dear Ms. [redacted]:This communication is in response to your February 3, 2016 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer [redacted].Mr. [redacted] purchased a used 2007 Jeep Grand Cherokee with 80,950 from Tri Star Blairsville December 2014.On February 26,2015, Mr. [redacted] had a water leak repaired at Tri Star Blairsville on the passenger side front window. A windshield leak was repaired at Tri Star Blairsville on March 11, 2015. These repairs were warranted for six months.No other water leak issues were brought to Tri Star’s attention until January 26, 2016 when the sun roof began to leak. Tri Star water leak sub-contractor [redacted] diagnosed the problem and estimated the repair to cost $186. Mr. [redacted] declined the repair.Mr. [redacted]’s 2007 Jeep Grand Cherokee is over nine years old with over 80,000 miles. There is no warranty remaining on the vehicle.Even though Tri Star is under no obligation to do so, as a goodwill offer to retain Mr. [redacted] as a satisfied customer, Tri Star Blairsville is offering to pay half of the $ 186 charge to repair the leak if Mr. [redacted] agrees to pay the other half.Please ask Mr. [redacted] to contact Tri Star Blairsville Chrysler service advisor Christine K[redacted] if he would like to proceed with our offer and repair. Tri Star Blairsville’s telephone number is ###-###-####.Tri Star Blairsville appreciates Mr. [redacted] as a valued customer and wants to ensure his satisfaction.If you have any questions, I can be contacted at ###-###-####Sincerely,Director of Operations Tri Star Auto Group

Review: We bought a 2010 Dodge Charger new from you around february of 2010 and parked it in the garage for the winter like we have done for the last 4 years, it rarely goes out in the snow and has 44K miles on it. When we got it out in April and was waxing we seen chips infront of the back wheel on both doors. Chrysler agreed to repaint it and your body shop in Blairsville did the work, I had the car back 3 times because of the buff swirl marks. Last year the bubbles poped out under both rear door windows. I tried several times with Chrysler and your shop to get this repaired unsuccessfully. I feel some water spots were under the paint on both sides in the same spot from the shop. You can see I added ground effects to stop the chipping from happening again. Your service has been very good aside from this. The car was in 3 times for brakes and rotors; 2 for torque convertor; power seat and the sun foof replaced because it rusted.Please respond even if you say you cannot heip.

Thanks

Desired Settlement: Repair

Business

Response:

Dear [redacted]:This communication is in response to your January 13, 2015 letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer [redacted].The delay in repairing [redacted] vehicle was due to Chrysler initially refusing to cover the repair under warranty. Tri Star re-contacted Chrysler and got them to agree to pay for the repair. [redacted], Tri Star Body Shop Manager, contacted [redacted] informing him that Chrysler will pay for the repair. [redacted] will schedule an appointment for the repair.Tri Star Blairsville appreciates [redacted] as a valued customer and wants to ensure his satisfaction.If you have any questions, I can be contacted at [redacted].Sincerely,[redacted]Director of Operations Tri Star Automotive Group

Review: after deal was made and we shook hands on price sales manager changed price after buying vehicle and looked at papers I noticed a discrepancy in amount charged and amount quoted also questioned 600 dollar fee for dealer prep sales manager said it didnt mean anything that it was a tax thing who are they deceiving me or the govt also being a 100% disabled veteran I qualified for fords x-plan which was not honored sales manager said x-plan was for dealers benefit not the customer several days later being very angry about tri stars deceptive sales practices had verbal confrontation with sales manager general manager came and said he would investigate and get back to me he never has tried to contact me or resolve my complaint

Business

Response:

ID [redacted]Ms. [redacted],This letter is in reference to the matter listed above. On September 24, 2015, we sold Mr. [redacted] a 2015 Ford F150 and completed all necessary paperwork. On or about September 28th, Mr. [redacted] returned to the dealership and was very agitated. After creating a disturbance in the Ford showroom using racial slurs towards my Ford Sales Manager.Mr. [redacted] maintained he was overcharged by $800 on the transaction. After reviewing the paperwork, I can see no discrepancy in the agreed upon price. Although it may be possible that Mr. [redacted] made an offer of $800 less, he clearly signed air paperwork agreeing to a final price of $20,700.00That being said, we are willing to sell Mr. [redacted] his trade in (a 1938 Chrysler Sedan) for the trade in amount less the $800 in dispute as a good will gesture. We take his claim very seriously as we maintain the highest standards of integrity when working with our customers.Lastly, I ve included with this letter the signed purchase agreement, our internal quote worksheet and the Ford rebate claims. The Ford rebate claim shows no "X" plan incentive as Mr. [redacted] is not entitled to this program. Though we certainly thank him and respect his service to our country, we are unable to offer this plan to veterans.It is never our intent to have customers unhappy and we are very sorry Mr. [redacted] feels this way. Should you need any more information or if you'd like to contact me, my contact information is below.Gregory * T[redacted]ManagerTri Star Blairsville