Triangle Pediatrics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This ordeal drug out for over a month.  After countless calls and voicemails to both the local office and corporate, emails, and even this complaint to the Revdex.com I think they are back on track…I say that hesitantly as I have only had 1 week of service delivered on the right pick up day, since this ordeal.  But I do now have the number of someone higher in the chain of command who gets things done, and when I call him, things happen quickly.  So I’m hopeful that this is truly resolved.  Time will tell.Regards, 
[redacted]

In review of this account, it appears a cancellation request has been issued along with a request to pick up the container.  A request for refund has also been generated.

Refund check has been cut and issued

Complaint: [redacted]
I am rejecting this response because:
I never received the refund as stated by Red River. How do I proceed?Thank you, [redacted]

We have forwarded this request to our local staff for cancellation, collection of the cart, and applicable refund.

We have passed along the customer's information to ensure that they are properly routed and serviced on a regular weekly basis.

We see that refund is in our system and we will be cutting the check this week.

In review of this account, this account has been cancelled, a work order to collect the can has been issued, and a refund request has been generated.

Refund request has been generated and flagged for processing in the next check batch.

In review of this account, it appears to have been cancelled and a work order issued to remove the container.

We apologize for the inconvenience.  We have added additional resources to this location in order to pick up your route on the scheduled date.  Again we apologize for any inconvenience this may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I look forward to receiving my refund soon!
Regards,
[redacted]

Your request has been forwarded to our local staff for processing of your request...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

A refund request has been issued for this account.  The account was cancelled on 2/24 and a refund request was issued in early March.

My understanding is the service issues on this route have been corrected and should be running smoothly now.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Local staff has dispatched additional trucks for those days to help cover and complete all routes on their designated day.

Complaint: [redacted]
I am rejecting this response because:I got a call on Friday (1/20) from Red River saying they had crews that were picking up in College Grove that day, but that they would also put me on the Saturday run just in case Friday didn't happen.  Friday and Saturday came and went.  NO ONE CAME!On Monday (1/23), I received this response via Revdex.com stating it would be Saturday or Monday for the pick up.  (I also called on Monday and complained again to the local office and they said they would tell the crew to pick it up that day.)  Monday came and went.  NO ONE CAME.  I called the local line again this morning.  Voicemail is full.  So I couldn't leave a message.  And of course no one picks up the phone.I called corporate and left another message there.  I also email them AGAIN...to the address they sent in this response.  It is not the first time I've emailed that address. They did not acknowledge my first email until AFTER I complained to the Revdex.com over a week later.I'm so fed up with these people. I have paid up through March.  I've never experienced such a poorly run business.
Regards,
[redacted]