Trimgenix Garcinia

August 4, After reviewing Ms Whitmoyer’s complaint, we would like to apologize for the misunderstanding Because we do not offer sample sizes, we allow our consumers to try our day supply of product for free at only the cost of shipping and handling for daysOnce your trial expires, if not cancelled, you are billed the retail price of the productOur records indicate Ms [redacted] contacted us and agreed to a 60% refund to keep our product, on a recorded line on 8/At this time, we would like to confirm that her account was cancelled when she accepted this refund; therefore, she will not receive any further shipmentsWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused Sincerely, Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

August 15, Because customer satisfaction is very important to us, we have refunded Ms [redacted] the remaining charge that amounts to $Please allow 3-business days for this refund to process on to her bank accountAs previously stated, her account with us is cancelled; therefore, she will not receive any further shipmentsWe hope she is satisfied with the credit she has received and we would like to apologize once more for any inconveniences this may have causedSincerely, Customer Support

April 27, After reviewing Ms***’s complaint we want to apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsOur records indicate Ms [redacted] accepted a 60% refund on a recorded line when she called in on 4/Because customer satisfaction is very important to us, we have refunded the remaining chargesThese will amount to $and $Please allow 3-business days for the refunds to reflect on to Ms***’s bank accountIn addition, we would like to assure her that her bank account with us is inactive; therefore, she will not receive any further shipmentsWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have causedSincerely, Customer Support

Complaint: [redacted] I am rejecting this response because: I explained to the rep on the phone that I would gladly return the product; however, was told that there was no reason to since I had not cancelled by the date of July Again, I looked online and saw that the business hours listed as Monday through Friday 9-6, when I was given a date of Saturday to call back I was not told that they were not open on Saturday [redacted] told me they are open on Saturday and that there is nowhere on the website it says they are closed Saturday; however, that is where I got the phone number and email to respond I will forward that screenshot as well I ONLY accepted the 60% because he refused to accept the fact that I had emailed the cancellation on Saturday and even after I told him I was at the post office to mail it back, told me not to I will still mail it back if that will get me the remainder of my money back When I had called initially, they told me that if I cancelled at the end of the trial but didn't send it back, I would be charged $I believe to keep the remaining product I believe Trimgenix tries to fool people into extending the trial offer specifically to charge them for not returning the product If they had told me that I would only be charged the $for not returning it, I would have agreed but will continue to fight this as I feel this business has a very shady business practice Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This company does not make their terms at all clear on any communication that they send you or even on their website Had I known this from the start I would never even given them a chance The product does not work and if you look online there are many other complaints about themI have the original receipt them emailed to me and nowhere on the receipt does it state that it is a full day supply and to contact them within days to cancel or be billed $79+ for the bottleThis is an unethical practice this company is pulling on consumersThe charge on 4/should be reversed since I refused the shipment so it was sent back to them I still have the first bottle they sent me so if they would like that back as well they can clearly have it because I have no use for it and it will end up going in the garbageThe day refund policy is a joke and it clearly done this way so they can rip consumers off and their money since before you realize they charged you, the time frame to get a refund has expired.I have worked in a customer service call center for 20+ years and if we pulled this on our customers we would have been out of business a long time agoThe only charge I acknowledge is the $4.95, it is not my problem if they don't have sample packs to send and they CHOOSE to provide a day supply and NOT inform the customer that this is a day supply The other fees I have been charged were NOT authorized to be charged to my credit card automatically Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

July 18, After reviewing [redacted] ***’s complaint, we would like to apologize for the misunderstandingWe have a high volume of customers who see results with our product and understand the trial upon enrollmentBecause we do not offer sample sizes we allow you to try a full day supply of our product for free at only the cost of shipping and handling for days beginning on the day you place the orderOnce the trial period has expired, if not cancelled, you are billed the retail price of the productOur records indicate [redacted] had her account cancelled with us when she called in on 7/Because customer satisfaction is very important to us, we have refunded [redacted] for the charges of $and $that occurred on 6/and 6/We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have causedSincerely, Customer Support

July 6, 2017After reviewing [redacted] ***'s, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer support has gone and looked over her account and refunded [redacted] the total amount of $on 6/5/There will be no further recurring shipmentsWe hope she is satisfied with our business and we want to apologize for any inconvenience this may have causedSincerely,Customer Support

August 2, 2017 After reviewing Ms. ***’s complaint, we would like to apologize for the misunderstanding. We have an abundant amount of customers who see results with our highly effective products. Because we do not offer sample sizes, we allow our consumers to try our product for free, at only the... cost of shipping and handling for a trial period of 14 days. Once expired, if not cancelled, you are billed the retail price of the product and enrolled in an automated shipping program that is designed to save our customers from the inconvenience of having to manually place the order every 30 days while still delivering continuous results. Our records indicate Ms. [redacted] was refunded for the total amount of $159.90 when she called in on 7/24. At this time, there is no further action we can take. Also, we would like to confirm that her account with us was deactivated; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

July 6, 2017After reviewing [redacted] , we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer support has gone and looked over her account and refunded [redacted] the total amount of $on 6/5/There will be no further recurring shipmentsWe hope she is satisfied with our business and we want to apologize for any inconvenience this may have causedSincerely,Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

August 17, After reviewing Ms***’ complaint, we would like to apologize for the misunderstandingBecause we do not offer sample sizes, we allow our customers to try our full day supply of product at only the cost of shipping and handling for a limited time of daysOnce the trial
period expires, if not cancelled, you are billed the retail price of the product in your possessionThe tracking number via *** (*** ) verifies that you indeed received these productsBecause customer satisfaction is very important to us, we have refunded Ms*** for the charges of $and $Please allow 3-business days for these refunds to process on to her bank accountWe are not held liable for any overdraft fees and will not be reimbursing this amountIn addition, we would like to confirm that her account with us was cancelled; therefore, she will not receive any further shipmentsWe hope she is satisfied with the credits she has received and we would like to apologize for any inconveniences this may have causedSincerely, Customer Support

To Whom This May Concern, We have reviewed Mrs*** *** complaint regarding her account with usShe ordered a full day supply of DuoSlim Garcinia and Forskolin on January 10, We do not offer sample sizesWe sent her full size bottles to try for the day trial period to see if he
liked it, for just the cost of shipping and handling on a subscription basis Our records indicate Mrs*** contacted our customer service on February 1, Our customer service agents attempted to assist her, but the call was disconnected by Mrs***Our customer service spoke with Mrs*** again on February 5, At this time she offered a 75% refund and was accepted by the customer We take pride in ensuring our customer’s satisfaction and as a testament to this we have issued Mrs*** the full amount requested of $This credit is being issued via check and she should receive this refund within 5-business daysWe are committed to providing our customers with the highest level of service and sincerely apologize for any inconvenienceWe hope this resolves Mrs*** concerns and are available at 844-825-for any further questions Sincerely, Customer support

August 4, After reviewing Ms***’s complaint, we would like to apologize for the misunderstandingWe have a variety of consumers who understand the agreement upon enrolling in our trialBecause we do not offer sample sizes, we allow customers to try our full day supply for free, at only
the cost of shipping and handling for a limited time of daysOnce the trial period expires, if not cancelled, you are billed the retail price of the productOur records indicate Ms*** contacted us on 8/and accepted a 35% refund on a recorded lineAt this time, we would like to confirm that her account with us was cancelled when she called in; therefore, she will not receive any further shipmentsWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have causedSincerely, Customer Support

May 4, 2017 After reviewing [redacted]’s complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the...

cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Because customer satisfaction is very important to us, we have refunded [redacted] for the amount of $79.95 that occurred on 4/18. Please allow 3-5 business days for the refund to reflect on to her bank account. Due to the fact that the other charge she is inquiring about is beyond 30 days, she is not eligible for a refund. In addition, her account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support

August 15, 2017 After reviewing Ms. [redacted]’s complaint, we would like to apologize for the misunderstanding. Because we do not offer sample sizes, we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once the trial...

period expires, if not cancelled, you are billed the retail price of the product. Our records indicate the charge Ms. [redacted] is inquiring occurred in April. This charge is beyond our 30 day money back policy. At this time we are unable to process a refund but we would like to confirm that her account was cancelled when she called in on 8/8; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support

After analyzing [redacted]’s complaint, we would like to apologize for the misunderstanding. We have an abundant amount of customers who understand the terms of the trial upon enrolling. You are given a full 30 day supply because we do not offer sample sizes. You are allowed to try the product for...

free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. Our records indicate [redacted] received a refund from her financial institution for the charge amounts of $69.97 that occurred on 5/26 and 6/26. Because customer satisfaction is very important to us, we have refunded [redacted] for the two charge amounts of $79.95 that occurred on 5/25 and 6/25 that our records indicate she did not receive from her financial institution. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.Sincerely,Customer Support