Trimgenix Garcinia

July 6, 2017After reviewing [redacted], we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of...

the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer support has gone and looked over her account and refunded [redacted] the total amount of $79.95 on 6/5/2017. There will be no further recurring shipments. We hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused. Sincerely,Customer Support

Complaint: [redacted]
I am rejecting this response because: although I have tried many times to get my money back I have been unsuccessful. I have not received back the $299.84 this company charged my credit card. I submitted claims through my credit card but it was denied since I made the purchase. The website stated something like 5.95 shipping for the product. Never did I see the fact they would charge 79.95 until they had to provide the information to my credit card company. They scammed me and I want it documented that this is a scam. How can this not be a scam, I received two bottles at the cost of $299.84?The company, will not even talk to me nor try to give me back my money. This is a scam! Had they been truthful up front myself and others would not be scammed out of our money for a bottle of supplements at the website’s price of 5.95, Then it ends up being 79.75. I returned the second shipment unknowingly wrong. Apparently, I had to return the product after calling the company, which I didn’t have a phone number until the credit card company gave it to me. And they still charged me and will not give me back my money.
Sincerely,
[redacted]

May 8, 2017 After reviewing Ms. [redacted]’s complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost...

of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Because customer satisfaction is very important to us, we have refunded Ms. [redacted] for the two charges of $79.95 and $69.95 that occurred on 4/12 and 4/13. Please allow 3-5 business days for these refunds to reflect on to Ms. [redacted]’s bank account. In addition, her account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support

August 15, 2017 Because customer satisfaction is very important to us, we have refunded Ms. [redacted] the remaining charge that amounts to $28.00. Please allow 3-5 business days for this refund to process on to her bank account. As previously stated, her account with us is cancelled; therefore, she will not receive any further shipments. We hope she is satisfied with the credit she has received and we would like to apologize once more for any inconveniences this may have caused. Sincerely, Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
[redacted]

August 4, 2017
After reviewing Ms.
Whitmoyer’s complaint, we would like to apologize for the misunderstanding.
Because we do not offer sample sizes, we allow our consumers to try our 30 day
supply of product for free at only the cost of shipping and handling for 14
days. Once your trial...

expires, if not cancelled, you are billed the retail
price of the product. Our records indicate Ms. [redacted] contacted us and
agreed to a 60% refund to keep our product, on a recorded line on 8/01. At this
time, we would like to confirm that her account was cancelled when she accepted
this refund; therefore, she will not receive any further shipments. We hope she
is satisfied with our business and we would like to apologize for any
inconveniences this may have caused.
Sincerely,
Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

August 17, 2017 Because customer satisfaction is very important to us, we have refunded Ms. [redacted] for the $79.95 charge that occurred on 4/14. Please allow 3-5 business days for this charge to process on to her bank account. As previously stated, her account with us has been cancelled; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize once more for any inconveniences this may have caused. Sincerely, Customer Support

August 2, 2017 After reviewing Ms. [redacted]’s complaint, we would like to apologize for the misunderstanding. We have an abundant amount of customers who see results with our highly effective products. Because we do not offer sample sizes, we allow our consumers to try our product for free, at only the...

cost of shipping and handling for a trial period of 14 days. Once expired, if not cancelled, you are billed the retail price of the product and enrolled in an automated shipping program that is designed to save our customers from the inconvenience of having to manually place the order every 30 days while still delivering continuous results. Our records indicate Ms. [redacted] was refunded for the total amount of $159.90 when she called in on 7/24. At this time, there is no further action we can take. Also, we would like to confirm that her account with us was deactivated; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support

Complaint: [redacted]
I am rejecting this response because: I explained to the rep on the phone that I would gladly return the product; however, was told that there was no reason to since I had not cancelled by the date of July 29.  Again, I looked online and saw that the business hours listed as Monday through Friday 9-6, when I was given a date of Saturday to call back.  I was not told that they were not open on Saturday.  [redacted] told me they are open on Saturday and that there is nowhere on the website it says they are closed Saturday; however, that is where I got the phone number and email to respond.  I will forward that screenshot as well.  I ONLY accepted the 60% because he refused to accept the fact that I had emailed the cancellation on Saturday and even after I told him I was at the post office to mail it back, told me not to.  I will still mail it back if that will get me the remainder of my money back.  When I had called initially, they told me that if I cancelled at the end of the trial but didn't send it back, I would be charged $9.95 I believe to keep the remaining product.  I believe Trimgenix tries to fool people into extending the trial offer specifically to charge them for not returning the product.  If they had told me that I would only be charged the $10 for not returning it, I would have agreed but will continue to fight this as I feel this business has a very shady business practice.   
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This company does not make their terms at all clear on any communication that they send you or even on their website.  Had I known this from the start I would never even given them a chance.  The product does not work and if you look online there are many other complaints about them. I have the original receipt them emailed to me and nowhere on the receipt does it state that it is a full 30 day supply and to contact them within 14 days to cancel or be billed $79+ for the bottle. This is an unethical practice this company is pulling on consumers. The charge on 4/18 should be reversed since I refused the shipment so it was sent back to them.  I still have the first bottle they sent me so if they would like that back as well they can clearly have it because I have no use for it and it will end up going in the garbage. The 30 day refund policy is a joke and it clearly done this way so they can rip consumers off and their money since before you realize they charged you, the time frame to get a refund has expired.I have worked in a customer service call center for 20+ years and if we pulled this on our customers we would have been out of business a long time ago. The only charge I acknowledge is the $4.95, it is not my problem if they don't have sample packs to send and they CHOOSE to provide a 30 day supply and NOT inform the customer that this is a 30 day supply.  The other fees I have been charged were NOT authorized to be charged to my credit card automatically.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

August 17, 2017 After reviewing [redacted]’s complaint, we would like to apologize for the misunderstanding. Because we do not offer sample sizes, we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once the trial...

period expires, if not cancelled, you are billed the retail price of the product and enrolled in a monthly subscription to see continuous results at your convenience. Our records indicate that she was refunded a total amount of $299.84 by her financial institution through the chargeback process when she disputed these charges. At this time, we would like to confirm that her account with us has been cancelled; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support

August 17, 2017 After reviewing Mr. [redacted]’s complaint, we would like to apologize for the misunderstanding. Because we do not offer sample sizes, we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once the trial...

period expires, if not cancelled, you are billed the retail price of the product and enrolled in a monthly subscription to see continuous results at your convenience. Our records indicate he has not attempted to contact us after we applied a discount he agreed to on 4/03. Because customer satisfaction if very important to us, we have refunded him $47.97 for the charge that occurred on 7/24. Please allow 3-5 business days for this refund to process on to his bank account. Because the previous charges he is inquiring about are beyond 30 days, we are unable to issue any further refunds. In addition, his account with us has been deactivated; therefore, he will not receive any further shipments. We hope he is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support

July 6, 2017After reviewing [redacted]'s, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of...

the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer support has gone and looked over her account and refunded [redacted] the total amount of $244.80 on 6/5/2017. There will be no further recurring shipments. We hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused. Sincerely,Customer Support

July 18, 2017 After reviewing [redacted]’s complaint, we would like to apologize for the misunderstanding. We have a high volume of customers who see results with our product and understand the trial upon enrollment. Because we do not offer sample sizes we allow you to try a full 30 day supply of our...

product for free at only the cost of shipping and handling for 14 days beginning on the day you place the order. Once the trial period has expired, if not cancelled, you are billed the retail price of the product. Our records indicate [redacted] had her account cancelled with us when she called in on 7/12. Because customer satisfaction is very important to us, we have refunded [redacted] for the charges of $79.95 and $69.97 that occurred on 6/25 and 6/26. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support

April 7, 2017 After reviewing Ms. [redacted]’s complaint we want to apologize for any confusion. Upon placing your order, you are presented other products we offer that enhance your weight loss process for the most effective results. You must click the “no thanks” box to opt out of these promotional...

offers. Our packages are shipped out 1-2 days after an order is placed. Customer satisfaction is very important to us. Our records indicate Ms. [redacted] was refunded for the full amount of $34.87. As a company courtesy, Ms. [redacted] is not required to return the product. Also, her account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support

April 27, 2017 After reviewing Ms. [redacted]’s complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost...

of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate Ms. [redacted] accepted a 60% refund on a recorded line when she called in on 4/25. Because customer satisfaction is very important to us, we have refunded the remaining charges. These will amount to $27.99 and $31.98. Please allow 3-5 business days for the refunds to reflect on to Ms. [redacted]’s bank account. In addition, we would like to assure her that her bank account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support